The document discusses the importance of acknowledging receipt of customer orders. It notes that customer satisfaction is key to business success, and prompt and efficient service builds goodwill. As such, organizations should prioritize handling orders and acknowledging receipt to customers. The acknowledgement can be mailed immediately and the order should be recorded. The acknowledgement letter should thank the customer, recap the order details, provide delivery schedules, and mention any terms. It should have a concise tone while providing some company information. Overall, acknowledging orders promptly is important for customer service and the business.

1. ACKNOWLEDGE THE RECEIPT OF AN
ORDER
Prepared by,
Group No. 3
(Roll no. 21 to 30)

2. ACKNOWLEDGE THE RECEIPT OF AN ORDER
 The success of any business solely depends on
the customer satisfaction of their goods and
services
 If the products and services of any company are
of superior order, the organization will attract
greater number of buyers and enjoys higher
customer base.
 The performance and goodwill of the company
or business also depends on efficient and
prompt service to their customers and clients.

3. CONTINUE….
 These reasons make it necessary that, the
organization should handle any order from the
customers in the priority basis and should
acknowledge the receipt of their order.
 The acknowledgment can be mailed
immediately to the buyer or dealer, once the
order is received.
 The order Form should also be recorded and
documented in specific customer folder for early
delivery of the goods.
 The filing also helps in further accounting
process and future references.

4. ACKNOWLEDGEMENT LETTER SHOULD CONTAIN
FOLLOWING POINTS:
 Acknowledge with the thanks for the receipt of the
order
 Recap the contents of the order
 Provide any relevant delivery schedule and details
 Inform about bulk discount provisions
 Mention any specific terms and conditions attached to
the supply of order.
 Can furnish little information about the company and
inform buyer about other products, which may
interest him. But, the tone should be concise with
information and pitching for sale, because the
customer has already placed the order.

5. FORMAT OF LETTER
 [Date]
 [Addressee]
 Dear [Name]:
 We are in receipt of your order as contained in the
attached purchase order form.
 We confirm acceptance on said order subject only to the
following exceptions: [Describe] On exceptions noted, we
shall assume you agree to same unless objection is
received within ten days of receipt of this notice.
 Thank you for your patronage.
 Yours very truly.

6. WRITING PROCESS
Planning
 Gathering and collecting information
Ex. Collecting information from various dept.
 Analyzing and organizing information
Ex. Deadline of the project
Ex. Sending a demand draft
Choosing a form
Ex. Letter

7. WRITING PROCESS
Drafting
 Avoid perfectionism when drafting
-you may forget the important points
-wastage of time
 Keep Going
-don’t let minor problem,
-it may distract from main goal
 Using your own favorite strategy
-start with your favorite part

8. WRITING PROCESS
Revising
 Revising content structure and format.
 Editing sentences and words.
Example:
Before Revising
We hope that the installment of payment come on time
once the work is started.
After Revising
Cooperation and agreeableness will help both of us to
attain desired output that we are looking for.

9. THANK YOU…