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Reader’s Advisory
101
An Introduction to Readers' Advisory
Services
Presented by Paul M. Stella
January 27, 2004
Presented with permission of EBSCO Publishsing. Adapted from RA-101 Lite – An Introduction to Readers’ Advisory Services™ product of EBSCO Publishing
Let’s get
Acquainted
About the Presenter

Former NEFLIN staff

Public Librarian since 1996 - JPL

Customer Service

Transfer my knowledge &
experience to others

Having some fun
Let’s get
Acquainted
Interview your neighbor

Name

Library

What would you like to learn
today to help you better meet
the needs of your readers?
Your Role as a
Learner
Making contributions from your
personal experiences to the class

Being an active listener

Completing written and oral activities

Assisting others in the learning
process

Committing yourself to transfer what
you learn to others

Relaxing and having some fun
Workshop
Objectives
Discuss what a readers’ advisor is (three
goals, four knowledge areas)

Identify why people read

Define and discuss appeal characteristics
of books

Identify how your background in fiction
impacts your interaction with readers and
how to identify steps to increase the
impact

Observe a good readers’ advisory
transaction and discuss how to develop and
improve skills in this area
What is a Reader’s
Advisory Service? Adapted from Cathy Reid of the Clark County Public Library in Springfield, Ohio.
A service for adult readers
that connects readers with titles and authors by:
Helping people find books to read based on what they
have read in the past
Helping people find books to read that they might not
have selected on their own
Helping people identify their reading preferences
Suggesting books based on conversations between the
advisor and the patron
 High Touch
ALL
What is a good book to
read?
60% of public library circulation is fiction
60% of users come for leisure reading
80% of users come to borrow a book
Goals of a Readers’
Advisor
 ASSIST - Find books of interest to
readers
 HELP - Understand what they’re
looking for. Serve as a “mirror” for
the reader
 SUPPORT - Develop an appreciation
of the role that “STORIES” play in
their lives
Knowledge Areas

Understanding People as Readers
“Reader-centered”

Books – “Appeal Factors”

Background in Fiction

RA Transaction – Advice, not
Answers
  Definition of a Reader’s Advisory Program
When a library has thought through all of the potential services it
can offer fiction readers and structured those services into a unified 
approach to serving fiction readers, we say that the library has a 
readers’ advisory service program.
Discussion – Prince of
Tides
1. Why did the reader read this book?
2. What aspects of the book did the reader
talk about?
3. What should the RA librarian say or do to
acknowledge what she has heard?
4. What things could you say to the reader
to make her feel comfortable?
5. What would you need to know to help her?
Why People Read

People incorporate insights, facts, and
ideas from reading into their lives

People may read widely, from many
genres, topics and formats

People bring their life experience to
reading

People read for recreation and to
recreate themselves

Peer interest is a driving force in many
people’s reading selections
Appeal Factors

Character

Plot

Setting

Language

Genre

Time Frame
Keys to Building a
Background in
Fiction
A staff person performing the Readers’ Advisory Service is:
 Aware of what is being published
 Able to consult appropriate resources
 Able to link popular authors to genre, topics, etc.
 Enthusiastic for books and reading – “Five-Book
Challenge”
 Able to find and use information about books from
multiple sources
 Open minded in assessing and reading books
Other ideas: study an unfamiliar genre (you don’t
need to like it!), form a network or support group
Reader’s Advisory
Reference Tools Fiction Catalog – Print & Online
 Genreflecting: A Guide to Reading
Interests in Genre Fiction
 Sequels: An Annotated Guide to Novels in
Series
 What’s Next? A List of Books in Series
 To Be Continued: An Annotated Guide to
Sequels
 Contemporary Authors
 What Do I Read Next? A Reader’s Guide
to Current Genre Fiction – Print and Online
(Gale) via Florida Electronic Library
 NoveList – Online only –
http://www.epnet.com
What to Look for…
 Written from Reader’s Point of View
 What are the best things about this
author?
 What’s the best book by this author?
Starting place?
 Access Point - Indexes
 Plot Summaries
 Memory Jogger
 Others
What else are people
reading?
Are these tools for RA?
The Transaction

Establish an open and welcoming
climate

Elicit information from the reader

Use active listening techniques

Establish what’s important for the
reader, e.g. character, setting,
theme, plot or affect.

Make suggestions in a non-judgmental
way.
RA Not-to-Do List
(Not the 10
Commandments!)
Do NOT refer a user to an OPAC

Do NOT use an OPAC yourself as a first resort

Do NOT ignore the user's unsolicited comments

Do NOT assume that the reader has NOT read
other titles by the author without asking first
Courtesy of Mary K. Chelton and RA class
March, 2001
RA To-Do List

DO ask readers what they liked about the book
and what they're in the mood for this time

DO talk to the user while you are searching in case
clarifying information is offered or needed

DO say "hello"

DO project friendly, NOT nervous, demeanor

DO follow-up if you have to send the person off
while you help someone else
Courtesy of Mary K. Chelton and RA class
March, 2001
Reader’s Advisory
101
An Introduction to Readers' Advisory
Services
Please complete the evaluation form
and leave it and your nametag at the
front desk.
Thanks!
Presented with permission of EBSCO Publishsing. Adapted from RA-101 Lite – An Introduction to Readers’ Advisory Services™ product of EBSCO Publishing
Email: Pstella@coj.net

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Paul's RA_LITE_Overheads 1_27_04

  • 1. Reader’s Advisory 101 An Introduction to Readers' Advisory Services Presented by Paul M. Stella January 27, 2004 Presented with permission of EBSCO Publishsing. Adapted from RA-101 Lite – An Introduction to Readers’ Advisory Services™ product of EBSCO Publishing
  • 2. Let’s get Acquainted About the Presenter  Former NEFLIN staff  Public Librarian since 1996 - JPL  Customer Service  Transfer my knowledge & experience to others  Having some fun
  • 3. Let’s get Acquainted Interview your neighbor  Name  Library  What would you like to learn today to help you better meet the needs of your readers?
  • 4. Your Role as a Learner Making contributions from your personal experiences to the class  Being an active listener  Completing written and oral activities  Assisting others in the learning process  Committing yourself to transfer what you learn to others  Relaxing and having some fun
  • 5. Workshop Objectives Discuss what a readers’ advisor is (three goals, four knowledge areas)  Identify why people read  Define and discuss appeal characteristics of books  Identify how your background in fiction impacts your interaction with readers and how to identify steps to increase the impact  Observe a good readers’ advisory transaction and discuss how to develop and improve skills in this area
  • 6. What is a Reader’s Advisory Service? Adapted from Cathy Reid of the Clark County Public Library in Springfield, Ohio. A service for adult readers that connects readers with titles and authors by: Helping people find books to read based on what they have read in the past Helping people find books to read that they might not have selected on their own Helping people identify their reading preferences Suggesting books based on conversations between the advisor and the patron  High Touch ALL
  • 7. What is a good book to read? 60% of public library circulation is fiction 60% of users come for leisure reading 80% of users come to borrow a book
  • 8. Goals of a Readers’ Advisor  ASSIST - Find books of interest to readers  HELP - Understand what they’re looking for. Serve as a “mirror” for the reader  SUPPORT - Develop an appreciation of the role that “STORIES” play in their lives
  • 9. Knowledge Areas  Understanding People as Readers “Reader-centered”  Books – “Appeal Factors”  Background in Fiction  RA Transaction – Advice, not Answers   Definition of a Reader’s Advisory Program When a library has thought through all of the potential services it can offer fiction readers and structured those services into a unified  approach to serving fiction readers, we say that the library has a  readers’ advisory service program.
  • 10. Discussion – Prince of Tides 1. Why did the reader read this book? 2. What aspects of the book did the reader talk about? 3. What should the RA librarian say or do to acknowledge what she has heard? 4. What things could you say to the reader to make her feel comfortable? 5. What would you need to know to help her?
  • 11. Why People Read  People incorporate insights, facts, and ideas from reading into their lives  People may read widely, from many genres, topics and formats  People bring their life experience to reading  People read for recreation and to recreate themselves  Peer interest is a driving force in many people’s reading selections
  • 13. Keys to Building a Background in Fiction A staff person performing the Readers’ Advisory Service is:  Aware of what is being published  Able to consult appropriate resources  Able to link popular authors to genre, topics, etc.  Enthusiastic for books and reading – “Five-Book Challenge”  Able to find and use information about books from multiple sources  Open minded in assessing and reading books Other ideas: study an unfamiliar genre (you don’t need to like it!), form a network or support group
  • 14. Reader’s Advisory Reference Tools Fiction Catalog – Print & Online  Genreflecting: A Guide to Reading Interests in Genre Fiction  Sequels: An Annotated Guide to Novels in Series  What’s Next? A List of Books in Series  To Be Continued: An Annotated Guide to Sequels  Contemporary Authors  What Do I Read Next? A Reader’s Guide to Current Genre Fiction – Print and Online (Gale) via Florida Electronic Library  NoveList – Online only – http://www.epnet.com
  • 15. What to Look for…  Written from Reader’s Point of View  What are the best things about this author?  What’s the best book by this author? Starting place?  Access Point - Indexes  Plot Summaries  Memory Jogger  Others
  • 16. What else are people reading? Are these tools for RA?
  • 17. The Transaction  Establish an open and welcoming climate  Elicit information from the reader  Use active listening techniques  Establish what’s important for the reader, e.g. character, setting, theme, plot or affect.  Make suggestions in a non-judgmental way.
  • 18. RA Not-to-Do List (Not the 10 Commandments!) Do NOT refer a user to an OPAC  Do NOT use an OPAC yourself as a first resort  Do NOT ignore the user's unsolicited comments  Do NOT assume that the reader has NOT read other titles by the author without asking first Courtesy of Mary K. Chelton and RA class March, 2001
  • 19. RA To-Do List  DO ask readers what they liked about the book and what they're in the mood for this time  DO talk to the user while you are searching in case clarifying information is offered or needed  DO say "hello"  DO project friendly, NOT nervous, demeanor  DO follow-up if you have to send the person off while you help someone else Courtesy of Mary K. Chelton and RA class March, 2001
  • 20. Reader’s Advisory 101 An Introduction to Readers' Advisory Services Please complete the evaluation form and leave it and your nametag at the front desk. Thanks! Presented with permission of EBSCO Publishsing. Adapted from RA-101 Lite – An Introduction to Readers’ Advisory Services™ product of EBSCO Publishing Email: Pstella@coj.net