This document maps business and quality systems using Zachman's framework and Demming's principles. It shows how to synthesize APQC's business process framework at level 1 using Zachman's communication tool. Key elements include mapping inventory, processes, distribution, responsibilities and timing for both the business management system and quality management system. It also shows how engineering, marketing, sales, operations and other functions relate to transaction capabilities and the quality system across multiple business processes like developing, marketing and delivering products and services. Finally, it integrates Demming's principles, Stafford Beer's Viable System Model and Zachman's framework for continuous improvement of integrated systems.

1. By Lisa Martinez
Wicked Design Solutions
408.638.9016

2. 1.
2.
3.
Mapping the business and quality systems
Synthesis of APQC business process
framework at level 1
Demming’s to Zachman to Stafford Beer

3. Understand Business and Quality to Zachman’s Communication Tool
Business Management
System
Business Management System HR
and Corporate Finance
Planning Strategy
Row 1 Executives
Column 1 What = Inventory Identification
List Inventory Types
• Column 2 How, Process Identification list
process types
• Column 3 Where, Distribution
Identification
• Column 4 Who Responsibility
Identification
• Column 5 When Timing Identification
• Column 6 How Motivation Types List
motivations
W
h
o
Quality Management System
HR and Corporate Finance
Management Capability
Row 1 Column 6 Why Motivation
Types
Row 2 Business Management
Row 2 Business Management
Column 1 Inventory Definition
Column 1 Business Inventory and
• Outcome Business Entity and
Relationships
Relationships
• Column 2 Process Definition
• ERP expense authorization
• Outcome Business Transform and Process • By Business Group>>Unit
Inp and Out
• By Company Code
• Column 3 Distribution Definition
• By Location Code
• Outcome Locations and connections
• By department Code
• Column 4 Business Responsibility
• By General Ledger Code
• Outcomes Roles and work product
• Employees
• Column 5 Timing Definition
• Suppliers
• Business Intervals and moments
• Customers
• Offers
Executives – Responsibility and Dependencies
Engineering
Marketing
Sales
Operations
BOT Delivery
Executives – Recovery Timing
Technical
Support
Solution Delivery

4. Business Process Synthesis of APQC
Engineering
Marketing
Sales
Operations
BOT Delivery
Technical
Support
Solution
Delivery
Business Entity Relationship to Process Definition
as multiple transactions are formed (Transforms)
• Transaction
Capabilities
• Row 3 Quality
System
2. Design and Develop
Products and Services
3. Market and Sell Products
and Services
•
•
•
•
3. B Sell
Products and Services
“Sell Solutions”
Transaction Capability
Marketing Budget Expense
Sales begin Revenue
Row 3 Quality System
5. Manage Products and
Services with Delivery
• Transaction Capability
• EA Row 3 Quality System
4. Build Products and
Services
• Revenue Transaction

5. Continuous Improvement Integrated Systems
Demming
Beer
Zachman
Principle 1: Customer focus Row 1 Column 60
Executives Row 1 Column 1-5
Integrated
Systems
identity
Principle 2: Leadership
Executives Row 1 Column 1-5
Principle 3: Involvement of people
Business Managers Row 2 Column 1-6
Principle 4: Process approach
Executives Row 2 Column 2
Principle 5: System approach to management
Row 3 Architects Columns 1-6 must be defined
Principle 6: Continual improvement
Row 4 Engineers Columns 1-6 must be defined
Principle 7: Factual approach to decision making
Executives Row 2 Column 1-6
Principle 8: Mutually beneficial supplier relationships
Executives Row 2 Column 2
planning
director