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Patient Payment Automation in Hospital
- 1. Integrated Patient Payment Automation for Healthcare
- 2. Hospitals Billing Desks- OPD, IPD and Admissons Ex- Fortis MAX Apollo HealthTech Startups Healthians, HCAH Labs Pathology, Radiology,Optometry Dr LAL, Unipath,Thyrocare Healing Centre Dialysis Centres, psychiatric Help Centres,Phisiotherapy and care centres Nephroplus, JVD,DCDC 1 3 2 4 Integrated Patient Payment Solution Target segment
- 3. UPI PAYTM, PHONEPE,GPAY Swipe, POS Paytm, Innoviti,Worldline, PAYMENT GATEWAY &EMI PAYU,RAZORPAY,PAYLATER WALLET PAYTM,GPAY,PHONEPAY 01 02 04 03 Payment Tool options for Patients in Hospitals
- 4. UPI PAYTM, PHONEPE,GPAY Swipe, POS Paytm, Innoviti,Worldline, PAYMENT GATEWAY &EMI PAYU,RAZORPAY,PAYLATER WALLET PAYTM,GPAY,PHONEPAY 01 02 04 03 Automating Patient Payment Collection HIS/Billing Software IPPA
- 5. IPPS + HOSPITAL No need of MIS executives for manual download ,upload matching and reconcillation of reports from banks and various payment types there by saving man power and eradicating manual errors One time HIS integration with IPPS which has all Payments plugins and Hospital specific workflows and Reports Automatic Reconcillation across all channels with live success , fail information of payments,one stop single window for all queries regarding payment issues Customized payment work flow between Banks and Payment Tools. Customized automated reports
- 6. Trends Increasing demand of Automation, All Integrated software's, Self service Portals and AI is customer support for quick issue resolve Market Overview Healthcare market is USD 8 Billion in India now, Hospitals are investing in Healthtech to improve efficiency, reduce error and providing better and robust care Gaps Complex Payment Workflows, Patient engagement, interoperability challenges and security and compliances Competitor Quickbooks,Upflow,SAP, Zarmoney A C B D Market Analysis
- 7. HIPAA compliant,PCI DSS Complaint, Patient data encryption and access controls and regular data backup Tailored payment workflows, customizable automated reports Plug and play payment types Integration with all Leading HIS/Billing software's and Payment tools Multiple sources reconciliation, Reducing manpower and manual error Seamless Integration Customizable and Scalable Reconciliation and cost efficiency Compliance and Security Product Positioning
- 8. Finance and Billing Departments CFO, Director Finance IT Department and Application Team CIO,IT HEAD, Application head Patient Experience Department Help desk, Customer support Head Hospital Administration Founder, chairman CEO 01 02 03 04 Target Audience
- 9. Customer Success and Referrals Closing the Deal Proposal and Negotiation Demo Contact and Qualification Lead Generation Initial meeting with CIO and CFO or Department Managers understanding requirement budget interest, timeline Cold calls, Data Mining, Linkedin, Refererals,Networking Contract/agreement signing handing over the account to implemtation team Customized demo and presentation and talk about Unique features, pain points Proposal development pricing ,SOW, Integration and implementation timelines, price negotiations terms and conditions Customer onboarding support asking for referrals and Testimonials Sales Strategy
- 10. Reaching out to these providers to show case value propostion of the product and entering into an agreement with a referal fee or lead exchange presenting the integrated product jointly to the customer Refering their product with discounted MDRs rates and vice versa Onboarding them as a channel partner where they will do the initial qualification and contact establishment Participating with the event organizers who conduct healthcare summits and they will provide us with one to one qualified meetings with the stakeholders Payment Tools Event organizers Channel Partner /IT Partners of Hospitals HIS and EHR Software Providers A C B D Partnership Strategy
- 11. Conversion Rate Partner engagement Return on Investment Revenue Growth Measurement of revenue growth over a specific time frame Customer Acquisition Rate New customers acquired within the given time frame Average Deal Size Calculate the average deal size which will give the correct potential of the market /region and thereby correct forecasting can be done Success Metrics Measure the percentage of leads that convert into paying customers which will give clear picture of the quality of leads generated This metric assesses the success of partnership initiatives in expanding reach, generating leads, and enhancing sales efforts. considering factors such as marketing expenses, partner collaborations, and sales team resources. This metric evaluates the overall effectiveness and profitability of the business development strategy.