Presentation on patient-focused care for South Dakota Medical Group Managers Association.
Presents a customer service approach to understanding patients\' perceptions of their experiences with doctors and clinics.
Setting and defining the context
Exploring resilience
Navigating change
Sharing with, and learning from, peers
Confirming actions
Summary and questions
According to Mind, 1:4 of people in the UK will encounter a mental health problem in the UK, each year. Although awareness of mental health as a physical illness is starting to increase, many organisations are still unaware of the impact such illnesses can have on the individual, and the devastating effect poor management practices can have on colleagues in certain situations. Such ignorance is concerning – in far too many cases, anxiety, depression and other conditions are treated with ‘lip service’ at best; or as taboo at worst. This session will try and tackle some of the main, down-to-earth matters surrounding mental health in Higher Education Institutions. Sometimes, performance is affected, and this can have a serious adverse effect on the morale and performance of a team or department at large. How straightforward is it to identify and help people who might be struggling? How is it best to tackle poor performance while, at the same time, help an individual or individuals cope with mental health difficulties? Should HEIs introduce transparent strategic mental health awareness policies at the very top? How would one do that? How might it be possible to change an institutional or departmental climate for the better, with other positive knock-on effects this could have on welfare, happiness and performance? How would it be possible to transform understanding and practice at a local and institutional level? Following a brief presentation, this session will be an open forum for the sharing of experiences, suggestions and best practice.
Setting and defining the context
Exploring resilience
Navigating change
Sharing with, and learning from, peers
Confirming actions
Summary and questions
According to Mind, 1:4 of people in the UK will encounter a mental health problem in the UK, each year. Although awareness of mental health as a physical illness is starting to increase, many organisations are still unaware of the impact such illnesses can have on the individual, and the devastating effect poor management practices can have on colleagues in certain situations. Such ignorance is concerning – in far too many cases, anxiety, depression and other conditions are treated with ‘lip service’ at best; or as taboo at worst. This session will try and tackle some of the main, down-to-earth matters surrounding mental health in Higher Education Institutions. Sometimes, performance is affected, and this can have a serious adverse effect on the morale and performance of a team or department at large. How straightforward is it to identify and help people who might be struggling? How is it best to tackle poor performance while, at the same time, help an individual or individuals cope with mental health difficulties? Should HEIs introduce transparent strategic mental health awareness policies at the very top? How would one do that? How might it be possible to change an institutional or departmental climate for the better, with other positive knock-on effects this could have on welfare, happiness and performance? How would it be possible to transform understanding and practice at a local and institutional level? Following a brief presentation, this session will be an open forum for the sharing of experiences, suggestions and best practice.
All of us aspire to work for leaders who truly value our input. We’re looking for a “speak-up culture”—the kind of workplace where we feel welcome and included, free to express our views and opinions, and confident that our ideas will be heard and recognized. But it’s not just employees who benefit from this kind of workplace culture. So do employers and shareholders.
Effective leaders transform performance with well-delivered, effective feedback. Here are 7 steps from the coach's playbook so you too can give feedback that transforms performance and gets results.
Top tips on managing professional boundaries in Social WorkAlex Clapson
As with all professions, social workers are expected to uphold key boundaries to protect themselves, their clients and the organisation they work for. These boundaries are meant to ensure that relationships between social workers and clients remain professional, even when working on very personal and difficult issues.
Guide to Emotional Resilience & well-being - Great as a reference guide in Su...Alex Clapson
The Guide to Emotional Resilience written by Louise Grant & Gain Kinman & published in Community Care Inform. The article is written in a really accessible format & whilst the target audience was Health & Social Care workers, the messages apply to a much broader audience. Ideal to give out to your direct-reports / for use in supervision.
A Nursing Leadership Guide: Communication, Teamwork, Mutual Support, Conflict...Ahmad Amirdash
This presentation is a short version that briefly explains Effective Communication for error reduction in healthcare. It utilizes proven tools such as TeamSTEPPS training, Conflict Resolution, Patient Safety, healthcare education, Comprehensive Unit-based Safety Program (CUSP), NSPG, AIDET training, Mutual support, and Quality Assurance.
Please note that you're welcome to use any slides as long as you reference my post when you do so to maintain the integrity of authorship
If interested in detailed answers, please email: aamirdash@yahoo.com
Thanks, Ahmad Amirdash.
6 Management Tips to Prevent Team Burnout for Remote EmployeesProofpoint Marketing
Every company faces team burnout from time to time. And, it’s not something that will pass on its own. As a manager, it's your responsibility to pay attention to your team members, pick up on the signs, and find ways to help them navigate through to get back on track. Fortunately, there are some effective and easy strategies you can implement to help prevent and reduce the effects of burnout. We’ve put together a list that'll help boost your team and improve both happiness and productivity at work.
Anger solutions @ work putting as philosophy into practiceJulie Christiansen
How do we apply the principles of Anger Solutions into a busy workplace? How to encourage team spirit and peak performance in the 21st century workplace.
Using Behavioural Science to improve Well-being for Social WorkersAlex Clapson
For child and family social workers, coping with the hardships of children and parents is part of the job. But that can cause a lot of stress. Is it possible for financially constrained organizations to improve social workers’ well-being using non-cash rewards, recognition, and other strategies from behavioral science? Assistant Professor Ashley Whillans describes the experience of Chief Executive Michael Sanders’ at the UK’s What Works Centre for Children’s Social Care, as he led a research program aimed at improving the morale of social workers in her case, “The What Works Centre: Using Behavioural Science to Improve Social Worker Well-being.”
All of us aspire to work for leaders who truly value our input. We’re looking for a “speak-up culture”—the kind of workplace where we feel welcome and included, free to express our views and opinions, and confident that our ideas will be heard and recognized. But it’s not just employees who benefit from this kind of workplace culture. So do employers and shareholders.
Effective leaders transform performance with well-delivered, effective feedback. Here are 7 steps from the coach's playbook so you too can give feedback that transforms performance and gets results.
Top tips on managing professional boundaries in Social WorkAlex Clapson
As with all professions, social workers are expected to uphold key boundaries to protect themselves, their clients and the organisation they work for. These boundaries are meant to ensure that relationships between social workers and clients remain professional, even when working on very personal and difficult issues.
Guide to Emotional Resilience & well-being - Great as a reference guide in Su...Alex Clapson
The Guide to Emotional Resilience written by Louise Grant & Gain Kinman & published in Community Care Inform. The article is written in a really accessible format & whilst the target audience was Health & Social Care workers, the messages apply to a much broader audience. Ideal to give out to your direct-reports / for use in supervision.
A Nursing Leadership Guide: Communication, Teamwork, Mutual Support, Conflict...Ahmad Amirdash
This presentation is a short version that briefly explains Effective Communication for error reduction in healthcare. It utilizes proven tools such as TeamSTEPPS training, Conflict Resolution, Patient Safety, healthcare education, Comprehensive Unit-based Safety Program (CUSP), NSPG, AIDET training, Mutual support, and Quality Assurance.
Please note that you're welcome to use any slides as long as you reference my post when you do so to maintain the integrity of authorship
If interested in detailed answers, please email: aamirdash@yahoo.com
Thanks, Ahmad Amirdash.
6 Management Tips to Prevent Team Burnout for Remote EmployeesProofpoint Marketing
Every company faces team burnout from time to time. And, it’s not something that will pass on its own. As a manager, it's your responsibility to pay attention to your team members, pick up on the signs, and find ways to help them navigate through to get back on track. Fortunately, there are some effective and easy strategies you can implement to help prevent and reduce the effects of burnout. We’ve put together a list that'll help boost your team and improve both happiness and productivity at work.
Anger solutions @ work putting as philosophy into practiceJulie Christiansen
How do we apply the principles of Anger Solutions into a busy workplace? How to encourage team spirit and peak performance in the 21st century workplace.
Using Behavioural Science to improve Well-being for Social WorkersAlex Clapson
For child and family social workers, coping with the hardships of children and parents is part of the job. But that can cause a lot of stress. Is it possible for financially constrained organizations to improve social workers’ well-being using non-cash rewards, recognition, and other strategies from behavioral science? Assistant Professor Ashley Whillans describes the experience of Chief Executive Michael Sanders’ at the UK’s What Works Centre for Children’s Social Care, as he led a research program aimed at improving the morale of social workers in her case, “The What Works Centre: Using Behavioural Science to Improve Social Worker Well-being.”
Comml511 ethical leadership brown_espinoza_stwarserTito Espinoza Jr.
Ethical Leadership is urgently needed in modern organizations. Ethical leadership is composed of several elements of which we believe credibility, vision, and relationships are essential.
What your organization should do and should not do during a FDA audit or inspection. For more information go go http://compliance-insight.com/fda-483-warning-letters/fda-483-inspection/
On Monday, September 10, 2012, Jim Kouzes, renowned leadership guru, presented his latest findings from his 25th anniversary, 5th edition book, The Leadership Challenge to a full house co-hosted by UCSC Extension Silicon Valley and SBODN, the South Bay Organization Development Network.
Making a Heart to Heart Connection with Your Kid Session 5 Coaching for SuccessLisa Dolese McClanahan
Helping our kids become independent and wise-decision makers is possible using coaching skills. Learning to listen, ask questions, act and support are the keys to growing our kids into tomorrows leaders!
Listen to the presentation for FREE on the Counselor Toolbox podcast or watch the video on our youtube channel https://youtube.com/allceuseducation.
Sign up for Counseling CEU webinars at https://www.allceus.com/live-interactive-webinars/
Practical hints and tips for assessing readiness to change - Dr Bronwen BonfieldMS Trust
Aims:
To have increased awareness of the factors that affect an individuals readiness to change.
To explore the theoretical models that underpin change behaviour
To develop awareness of skills and strategies to support individuals and their families.
Introducing & Sustaining Change - 2010 SEPGrhefner
This workshop will provide practical approaches, tools, and techniques for introducing and sustaining change in your organization. Successful change requires the right combination of strategy, structure, and support. Your chances of success depend on your current culture, the desired end state, the resources available, and the past response to change. Special attention will be paid to influencing change without direct authority. This workshop will be useful to anyone looking to jump-start improvement, revitalize a failing initiative, or maintain a maturity level.
1. Patient Focused Care Asking the Right Questions is Key to Patient Satisfaction SD Medical Group Management Association Keystone, South Dakota April, 2009
Ask Judy to give a couple of examples that illustrate: Loss of efficiency Lack of productivity Bad behavior Increased risk $$$$ lost.
You may see this as not passing the BFO or the duh test. It may seem simple. You may wish to absolve yourself of responsibility for it – and say that it is the responsibility of others The good news is --- you have the power to change the climate – with very simple modification of your behavior delivered in a consistent manner.
First we need to describe the problem
The only time most of us realize there is a problem is when it isn’t getting done…. If everything is going smoothly, we are oblivious to it……
It is important to know that you as the physician can find yourself either in the role of the lion …. Or in the role of the person whose life is fundamentally changed by the communication at hand
You are first and foremost – surgeons --- It may take a little work to feel comfortable
Let’s look at some examples of what you face every day.
Each person should be able to describe “this is the contribution I make to a positive patient experience.
We want clear consistent boundaries and norms of behavior to have a well functioning workplace. The evidence is clear that norms of behavior, clear boundaries, and consistency are the three most critical characteristics of an effective workplace. You must deliver every day --- in order for staff to follow your lead.