The document traces the evolution of citizens and their expectations of the state through different eras - from antiquity where citizens expected the state to "let live" to today's era of "citizen consumers" where governments have evolved into service providers focused on creating positive citizen experiences. It discusses how the Singapore government has been a forerunner in developing citizen experiences through various agencies and initiatives related to areas like housing, environment, technology, energy, and transportation. However, it also notes there are ongoing conversations and not all public sentiments are positive, pointing to issues like heavy school bags and bullying in schools. It concludes by suggesting HCL and Microsoft can partner with the public sector to help address such issues through digital solutions and their product suites

3. Stages of Citizen Evolution: ..and his evolving expectations

4. The age of Master and Slave Antiquity: Expectation from the state: ‘Let Live’

5. The age of Lords and Serfs Middle Age: Expectation from the state: ‘Feed me well’

6. The age of Capitalist and Wage worker Industrial Age: Expectation from the state: ‘I Live well’.. then the state will do well’

7. Today Common man is not just a ‘bounded Statesman’

8. Rather a ‘Pampered Global Consumer’

9. Welcome to the era of “Citizen Consumers”

10. The role of the state too has been evolving… ‘Citizen Centricity’ Today ?? When citizens evolve into consumers Governments evolve into Service Providers ‘Creating Citizen Experiences’

11. What creates Citizen Experiences Citizen development Citizen Collaboration Avenues ofeducational, health and social care targeted at self development Participation in decision making Forums to raise concerns/complements and involvement Citizen Interfacing Citizen Confidence and transparency Citizen needs to be confident of Responsive disaster recovery, public safety and Justice Citizen Communication Citizen Operations and Efficiency Capability to do transactions with the Government in an easy,fast and effective manner (like buying a property) Staff productivity, Case and Records management and justice in stipulated time Citizen needs to be duly informed of any laws, regulations, Case updates and performance

12. Singapore Government has been a forerunner in creating these ‘Citizen Experiences’

13. Singapore Government has been a forerunner in creating these ‘Citizen Experience’ @HCL we are a proud partner in creating these experiences

14. Home sweet home @HDB A great environmental experience @NEA Technology enabled lives @IDA Intelligent and Secure Energy @EMA CleanTech parks for Citizens @JTC Clean and intelligent transport @LTA Water treated to utmost Purity @PUB

15. However....

16. Lot of conversations…. Number of hits Comparison among MOE Singapore – MOE Malaysia - Department of Education, Australia

17. ..and....Not all sentiments are positive…

18. Not all sentiments are positive…

19. Another serious issue is to look into heavy school bags. Bags > than the student body weights?! Bullying in Schools

21. Together we can change

23. HCL and Microsoft @ Public sectorIllustrative cases

24. Solution Map….

28. Events

29. E- Survey

30. Email

31. CRM – Events , Campaigns

32. Mobile Apps

33. Web Portals

34. Web Portals

35. XRM

37. Intranet Portals

38. Knowledge Base

39. Web Portals

40. Mobile Apps

41. E-Survey

42. Web Portals

43. XRM

44. Intranet Portals

45. Knowledge Base