1. Together we can change

2. Citizen Experiences by NEA & HCL : broad objectives Citizen Collaboration 1. Participation in decision making Of forums to increase involvement and raise concerns/complements Involve and strengthen citizen collaboration with NEA 2. 360-degree view/collaboration of citizen customers to their needs/concerns Citizen Communication 3. 'Environment intelligence' to Changing Trends: Citizens as a source 4. Holistic view of citizen issues and prioritization Avenues to communicate between NEA and citizens and be duly informed

3. Have you come across these…

4. Can you make a change? Don’t know

5. Together we can change

6. Click2change Empowering responsible citizens with a touch

7. Empowering responsible citizens

8. Simply click an image

9. Add a description to it

10. Geo-information and Timestamp are automatically captured

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15. OUR STRATEGY Auto-capture of information Advanced Algorithms to process the data Auto-allocation to the right dept.

16. Text Classification Emergencies Helpdesk Fatalities AVA NEA MoE etc… Reports NEA AVA Sentiments MoE SMRT Feedback Algorithms

18. Instant Feedback

20. Dust Pollution Pollution Dust Dust Pollution Noise Noise Dust Noise Noise Dust Noise Site 1 has quite a few complaints increasing by the day and needs priority attention” : HOLISTIC VIEW Dust Dust Shaking of neighbourhood Dust Dust Dust Noise Pollution Pollution Noise Noise Noise of concrete engine Pollution Noise of concrete engine Water logging Noise

21. Dust Dust Pollution Pollution Pollution Dust Dust Pollution Noise Noise Noise Dust Dust Noise Noise Noise Dust Dust Noise Noise Site 1 has quite a few complaints increasing by the day and needs priority attention” : HOLISTIC VIEW A sensitive citizen Dust Dust Dust Shaking of neighbourhood Dust Dust Dust Dust Dust Noise Pollution Pollution Noise Noise Noise of concrete engine Pollution Noise of concrete engine Water logging Noise

22. Clark Quay- Bus Shelters and Linkways Punggol- Park-Events Punggol- Streetlights Punggol- Streetlights Dover- Park-Events Punggol- Cruelty to Animals Punggol- Cruelty to Animals Punggol- Bus Shelters and Linkways Punggol- Bus Shelters and Linkways Khatib- Streetlights Ang Mo Kio- Public Transport Punggol- Park-Events Punggol- Park-Events Dover- Streetlights Punggol- Water Supply Mattersv Woodlands- Roadside Greenery (For fallen branches) Punggol- Park-Events Punggol- Park-Events Ferrer Park- Park-Events Punggol-Public Transport Punggol-Public Transport Bukit Batok- Cleanliness, Public Health, Sanitation Khatib- Streetlights Khatib- Streetlights Punggol- Park-Events Punggol- Park-Events Khatib- Streetlights Punggol- Streetlights Punggol- Streetlights Punggol- Stray Dogs and Cats– Streetlights Punggol- Stray Dogs and Cats– Streetlights Punggol- Streetlights Punggol- Streetlights Dover- Park-Events Yishun- Pollution and Construction Noise A heap with no Underlying intelligence Bukit Batok- Bus Shelters and Linkways Punggol- Streetlights Punggol- Streetlights Yishun- Cleanliness, Public Health, Sanitation Dover- Park-Events Ang Mo Kio- Public Transport Punggol- Streetlights Punggol- Streetlights Dover- Park-Events Punggol- Streetlights Punggol- Streetlights Clementi- Water Supply Matters Punggol- Public Transport Clark Quay- Bus Shelters and Linkways Ang Mo Kio- Public Transport Punggol- Stray Dogs and Cats Punggol- Stray Dogs and Cats Punggol- Streetlights Punggol- Streetlights Khatib- Stray Dogs and Cats Punggol- Public Transport Punggol- Public Transport Khatib- Streetlights Ferrer Park- Water Supply Matters Punggol- Pollution and Construction Noise Punggol- Pollution and Construction Noise Dover- Streetlights Khatib- Streetlights Clementi- Water Supply Matters Khatib- Streetlights Bukit Batok- Bus Shelters and Linkways Punggol- Streetlights Queenstown- Food Hygiene Khatib- Streetlights Dover- Park-Events Ang Mo Kio- Public Transport Punggol- Park-Events Clementi- Stray Dogs and Cats Khatib- Streetlights Dover- Park-Events Khatib- Streetlights Ang Mo Kio- Public Transport

23. increased mosquito complaints Increased waterlogging Proactive steps based on system intelligence to prevent impending Dengue fever, watershed etc. Citizen collaboration as a source of intelligence

24. Together we can change