This document summarizes a startup company called ParcelLab that provides post-checkout customer communication services to online retailers. It grew from 15 shops in 2016 to 350+ shops in 2019. The company is located in Munich, London, and Paris and provides white-labeled, customizable post-purchase updates to retailers' customers to improve satisfaction and re-purchase rates. Their platform integrates with retailers' systems and manages delivery notifications, tracking, returns, and other touchpoints to keep customers engaged throughout the entire purchase and delivery process.