1.
PALLAVI SHARMA
Flat no. 301 and 302 bldg no.1 Shanti Garden, Sector­2, Mira Road East, Thane ­401107
Mobile : +91­9029117299.
Email : pallavi.sharma.mum@gmail.com
WORK SUMMARY
3.5 years+ experience in banking operations including asset department, customer servicing and
Overseas trade operations for Sri Lanka, Singapore and Shanghai.
WORK HISTORY
AXIS BANK PVT LTD. 04/2015­Current
Forex and Trade Officer (Trade Finance Centre)
➔ Working in Overseas Trade.
➔ Processing the Requests from the Branches.
Products and Responsibilities:
Letter of credit:
➔ Issuance of Letter of credit by preparing authenticated swift ­ MT700
➔ Amendment of letter of Credit by preparing MT707
➔ LC Advising by preparing MT 710.
➔ Closures of Letter of Credit.
Bank Guarantee:
➔ Issuance of Bank guarantee by preparing MT760
➔ Issuance of counter bank guarantee.
➔ Amendment of bank guarantees. MT767
➔ Closures of bank guarantees.
Export bills:
➔ Export bill lodgment in Finacle 7 and also in finacle 10.
➔ Export bill lodgment under LC and also under collection.
Import bills
➔ Import bill lodgment in Finacle 7 and also in Finacle 10.
➔ Import bill lodgment under LC and also under collection.
Other Products
➔ Outward Remittances in Finacle 7 and 10.
➔ Inward remittances in Finacle 7 and 10.
➔ Lc confirmations in finacle 7 and 10.
➔ Collection of various charges like Advising and confirmation charges.

2.
KRISNELA TECHNOLOGIES PVT LTD 01/2014­03/2015
Client Servicing Officer
It included the following activities:
➔ Handling clients who are situated in overseas and in India .
➔ Giving all the necessaryinformation on websites development (both static and dynamic
websites).
➔ Giving Quotation through mails.
➔ Providing start to end servicing for all the clients.
➔ Coordination with clients for new Sign up and also after the launch of websites and softwares.
➔ Solving Problems after launching of websites and softwares through mails telephonic
conversations and also live chats. ( FOR EXAMPLE : Down time, slow speed of server,
non­working of websites etc)
➔ Maintenance of MIS reports.
ICICI BANK 05/2012 ­ 11/2013
Customer Service Officer
Worked in Asset department as an customer service officer. It included the following activities and
products:
➔ Loans – home loan, car loan, mortgage loan, loan against property, two wheeler loan,
commercial vehicle loan.
➔ Handling transactions like emi payment, part payment, reduction in rate of interest,
foreclosure of loans, collection of loan from default customers, disbursement of new loans to
the clients, giving original property documents.
➔ Raising requests for retrieving documents from the Backend. Like NOC, Foreclosure letter,
Part payment letter, Revised Rate of interest schedule etc.
➔ Coordination with vendors for the original documents of the clients. Maintenance of the
original documents in safe.
➔ Maintaining the records of the documents and maintaining MIS records for the same.
➔ Cross selling of the products over the counter like saving accounts, current accounts, life
insurance, general insurance, home insurance, mediclaim etc.

3.
EDUCATION
➔ SSC from Mumbai in 2005 ­ Completed
➔ HSC from Mumbai in 2007 ­ Completed
➔ TYBCom from Mumbai in 2010 ­ Completed
➔ Post­Graduation Diploma In Banking Operation(PGDBO) ­ Completed
PROFESSIONAL TRAINING
➔ Banking Course from IFBI Institute (Institute Of Banking Finance and Insurance).
➔ Operating System & Application Management in July 2008 (SPA­ I).
➔ Certificate Course in Computerized Accounting in Oct 2008 (SPA­II).
➔ SPA­III MS Office, Excel Etc.
COMPUTER SKILLS
➔ Currently working in Alliance Workstation (SWIFT) 7.1 VERSION.
➔ Working In intellect System.
➔ Working in Finacle 7 and Finacle 10.
➔ Excel 2010 and worked in 2007 version also.