A list of the professional training courses and CPD seminars offered by Public Affairs Ireland in Autumn 2014

1. Public Affairs Ireland
Training Events
September-December
2014

2. training
categories...
Finance &
Economics
HumanResourceManagement
Institute
of
Public
Law
Media &
Communications
Project Management
& Public Procurement
Administration
DataProtection&FOI
Public Management & Governance
L e a n
S i x
S i g m a
Customer
Service
W r i t i n g &
Editing
Leadership
& Management

3. Human Resource Management
Enhance the efficiency of
individual members of staff
in order to increase the
overall productivitiy of your
organisation.
Time Management and
Personal Effectiveness
Thursday 25 September
9am-1pm
Gain a full understanding of the
role of an interviewer and develop
the skills necessary to successfully
establish and assess a candidate’s
strengths and potential and to
question and evaluate candidates
in a fair and consistent way.
Conducting Effective
Interviews
Tuesday 9 September /
Wednesday 26 November
9am-1pm
Interview Skills for
Interviewees
Thursday 11 September /
Thursday 4 December
9am-1pm
Understand what an interview
panel is looking for and learn how to
effectively prepare for an interview
and to outline and communicate
strengths and competencies
clearly and confidently.
Public Affairs Ireland
Annual HR Conference
Conrad Hotel, Dublin 2
Thursday 16 October
9am-1pm
A special half-day conference, featuring a
host of leading speakers, which will examine
key issues relating to HR in the public sector.
The conference will feature a host of leading
speakers.

4. Human Resource Management
Certificate in Mediation
Skills
Starts Tuesday 7 October
3 Days, 9.30am-4pm Daily
Learn the principles and core
techniques of mediation and
develop the confidence to
effectively apply them in the
workplace in order to solve
unhelpful conflicts.
Training Needs Analysis
Tuesday 14 October
9am-4pm
Ensure that your staff are equipped with the right skills
to successfully complete their tasks and contribute
toward the overall organisational goals. Learn how
to take a systematic and practical approach to
identifying the skills needed in your organisation and
the best training to undertake in order to achieve this.
Learn the importance of
evaluating training and the
different approaches to
measuring the impact of
training on productivity and
effectiveness.
Measuring the
Effectiveness of Training
Tuesday 11 November
9am-4pm
Conducting
Effective Workplace
Investigations
Wednesday 22 October
9.30am-4pm
Gain the knowledge and skills
needed to commission and carry
out fair and complete investigations
in the workplace, from developing
appropriate terms of reference through
gathering and evaluating evidence to
presenting findings.

5. Human Resource Management
Discover the benefits of managing
performance throughout the year using
the Performance Management and
Development System (PMDS), as well
as how to use the new PMDS forms and
how to conduct both Interim and Annual
Reviews.
PMDS & Managing
Performance
Thursday 13 November
9.30am-4pm
Understanding and Dealing
With Workplace Conflict
Wednesday 12 November
9.30am-4pm
Learn how to analyse and intervene
in workplace conflicts to prevent
them undermining performance and
productivity, while deepening your
understanding of the dynamiocs of inter-
personal conflict in the workplace.
Certificate in Human Resource
Management
Starts Tuesday 18 November
3 Days, 9.30am-4pm Daily
Develop the knowledge and skills necessary to
effectively fulfil a role dealing with staffing and HR
issues and gain a valuable insight into practical HR
management issues that will maximise your ability to
perform in the role.

6. Finance and Economics
Certificate in Public Sector
Financial Management
Starts Tuesday 11 November
3 Days, 9.30am-4pm Daily
Develop essential knowledge and skills in
public financial procedures and control
and build your competence in important
aspects of financial management, thereby
enhancing your skill base in this area.
Improve your ability to read
and understand the two key
financial statements - the Income
& Expenditure Account and the
Balance Sheet.
Understanding Financial Statements
(For Non-Financial People)
Tuesday 4 November
9am-1pm
this course is accredited by the Institute of
Commercial Management (ICM) for a CPD Award

7. Customer Service
Quality Customer
Service
Tuesday 11 November
9am-1pm
Discover essential tips and techniques
to provide the highest possible standard
of service to members of the public
and internal clients through effective,
efficient interactions.
Gain the specific set of skills needed to deal with
customers who are insistent, rude or even verbally
abusive and develop managing strategies to
defuse unpleasant situations and to negotiate
calmly and effectively.
Dealing With Difficult
Customers
Tuesday 30 September /
Tuesday 2 December
9am-1pm

8. Institute of Public Law
Judicial Review,
Administrative Decisions
and Statutory Appeals
Thursday 30 October
9am-1pm
Discover the essential concepts of judicial
review including the classic grounds
for a judicial review action, procedural
and limitation issues concerning judicial
reviews, statutory judicial review schemes
and recent developments and noteworthy
recent court decisions.
Improve your awareness and
understanding of the key principles
and rules of public law and the
delivery of public services.
Certificate in Public Law
Wednesday 12 & Wednesday 19
November
9.30am-4pm Daily this course is accredited by the Institute of
Commercial Management (ICM) for a CPD
Award

9. Media & Communications
Conquer your nerves and
develop the confidence to
speak in public and to prepare
and deliver clear and effective
presentations.
Presentation Skills
Thursday 9 October
9am-1.30pm
Develop Your Confidence in
Workplace Communications
Tuesday 14 October
9am-1pm
Improve your ability to deal with
others in the workplace and
develop your communication
style into a positive, productive
and direct manner.
Learn essential tips and techniques to write and
deliver a professional and worthwhile speech,
including how to assess your audience, how
to make a positive first impression and how to
engage your audience.
Speechwriting
Thursday 13 November
9am-1pm

10. Project Management & Public Procurement
GainacomprehensiveunderstandingofIrishandEUprocurement
rules, guidelines and regulations and the public procurement
regulatory regime as well as the complete tender process
including how to prepare and write tender documents for a
variety of different tenders and how to research and negotiate
with suppliers.
Certificate in Public
Procurement
Starts Wednesday 17 September
8 days, 9.30am-4pm Daily
this course is accredited by the Institute of
Commercial Management (ICM) for a CPD Award
Discover essential skills and techniques for the careful
management, execution and monitoring of projects
across the Irish Public Service, including budgeting,
managing stakeholders, legal issues and ensuring
value for money.
Certificate in Public Sector
Project Management
Starts Tuesday 7 October
8 days, 9.30am-4pm Daily
participants will receive a QQI Level 6 Special Purpose
Award on successful completion of the course
No Nonsense Project
Management
Thursday 23 October
9.30am-4.15pm
Develop the knowledge of the practical
steps required for successful project
management, including defining crystal clear
requirements, determining a concise scope
and implementing to meet customer needs.

11. Project Management & Public Procurement
Develop your understanding of corporate
governance in a public sector context,
including the management of relationships
between central departments and other
public bodies.
Certificate in Public Sector
Corporate Governance
Tuesday 2 December & Tuesday 9
December
9.30am-4pm Daily
this course is accredited by the Institute of
Commercial Management (ICM) for a CPD Award
No Nonsense IT Project
Management
Thursday 27 November
9am-4.30pm
Gain the skills to deliver and project manage
successful IT/Software development projects
through an understanding of requirement
definition, design, testing, project rollout and
estimation techniques.
Public Affairs Ireland
Annual Conference on
Public Procurement
Westin Hotel, Dublin
Wednesday 5 November
9am-1pm
A special half-day conference on developments
in public procurement, featuring a range of
leading speakers including Simon Harris TD. The
conference will cover a range of key themes
including an update on the Irish Government’s
procurement reform programme and a guide to
the new EU Procurement Directives.

12. Writing and Editing
Writing for the Web
Thursday 6 November
9am-1pm
Learn how to write clear, concise and
user-friendly web content in order to
ensure that messages in your website are
delivered effecively and persuasively to
the target audience.
Proofreading
Thursday 9 October /
Thursday 4 December
9am-1pm
Ensure that all written information from your
information is conveyed clearly, concisely
and - above all - correctly. Discover top
tips for proofreaders including proofreading
marks, common errors of grammar and style
and punctuation.

13. Writing and Editing
Improve customer relations and save money
by using plain English in public communications
- ensure all readers get your message by
learning how to pitch your writing for your target
audience and get essential tips on grammar
and punctuation.
Plain English
Wednesday 26 November
9am-1pm
Gain the skills and resources needed
to edit a range of documents quickly
and effectively and understand how
to create documents that are clear,
concise, correct and readable.
Editing Skills
Wednesday 15 October
9am-1pm

14. Data Protection and FOI
Certificate in Freedom of
Information
Wednesday 15 & Thursday 16 October
9.30am-4pm (Wed) / 9.30am-12.30pm (Thurs)
Gain the skills, knowledge and competencies
necessary in the role of an FOI officer,
including essential laws, rules and guidelines,
the role of the Information Commissioner and
a review of recent court decisions.
this course is accredited by the Institute of
Commercial Management (ICM) for a CPD Award
Certificate in Data Protection
Wednesday 12 & Thursday 13 November
9.30am-4pm (Wed) / 9.30am-1pm (Thurs)
Learn about Data Protection legislation,
the role of the Data Protection Information
Commissioner and the essential rules and
guidelinesinvolvedinthecontrolandprotection
of personal data by the public service.
this course is accredited by the Institute of
Commercial Management (ICM) for a CPD Award

15. Leadership and Management
Managing
Underperformance and
Challenging Behaviour
Thursday 21 October
9am-1pm
Increase the overall productivity and
effectiveness of your organisation by
learning to identify the main causes of
underperformanceamongindividualswithinit.
You will also discover informal solutions to help
solve problems relating to underperformance
without resorting to formal sanctions.
Discover how to adopt an effective
coaching management style and gain
key insights into effective coaching,
feedback and motivational strategies
to help employees achieve their full
potential.
Managing, Motivating
and Coaching Staff
Wednesday 8 October
9am-1pm
Team & People
Management
Wednesday 24 September
9am-4pm
Learn the practical skills required for
managing and improving the quality of
employee performance, including improving
your communication and delegation skills
and developing your coaching techniques
as a management style.

16. Leadership and Management
Problem Solving and
Decision Making
Thursday 20 November
9am-1pm
Improve your understanding of the process
that can be used for problem solving and
decision making in order to enhance your
ability to make well-reasoned decisions, to
put forward arguments, to tackle challenging
solutions and to formulate policies.
Develop the knowledge and skills to lead and manage
effectively through an exploration of leadership roles
and theories and the Myers Briggs Type Indicator (MBTI).
Identify your own leadership style, understand what
drives specific workplace behaviours and motivate
others to achieve workplace objectives.
ILM Certificate in
Leadership
Starts Thursday 11 September /
Starts Thursday 27 November
3 Days, 9.30am-4.30pm Daily Participants will receive a Level 6 in Leadership certificate
from the ILM on successful completion of the course
Improve your bargaining techniques
and discover a systematic approach
to planning and conducting
workplace negotiations involving
trade unions.
Industrial Relations and
Negotiation Skills
Tuesday 7 October
9.30am-4pm

17. Administration
Managing Tasks Through to
Completion
Thursday 30 October
9am-1pm
Learn from some simple project
management techniques to ensure
that tasks get completed effectively.
Discover how to plan tasks and break
them down into manageable parts as
well as how to prioritise, schedule, assign
and track tasks.
Minute Taking
Wednesday 22 October
9am-1pm
Discover how to take clear and concise
minutes that accurately reflect the decisions
taken and actions agreed at important
meetings, as well as how to prepare for a
meeting and review the finished minutes.
Speed Reading
Thursday 2 October
9am-1pm
Increase your productivity by learning how
to improve your reading speed while also
improving comprehension and retaining
information easily.

18. Public Management and Governance
Risk Management
Thursday 20 November
9.30am-1pm
Increase your understanding of the risks
involved in decision making and learn how to
take necessary steps to ensure that risks are
properly assessed, measured, monitored and
managed.
A Guide to the Labour
Relations Commission
and the Labour Court
Wednesday 26 November
9.30am-4pm
Discover how to make
effective use of the LRC’s
Conciliation and Rights
Commissioner services as
well as the Labour Court
to reach agreement on
disputes.

19. Training Calendar
September
Tuesday 9
• Conducting Effective Interviews
Thursday 11
• Interview Skills for Interviewees
• ILM Certificate in Leadership
Wednesday 17
• Certificate in Public Procurement
Wednesday 24
• Team and People Management
Thursday 25
• Time Management
Tuesday 30
• Dealing with Difficult Customers
October
Thursday 2
• Speed Reading
Tuesday 7
• Industrial Relations and
Negotiation Skills
• Certificate in Public Sector
Project Management
• Certificate in Mediation Skills
Wednesday 8
• Managing, Motivating and
Coaching Staff
Thursday 9
• Presentation Skills
• Proofreading
Tuesday 14
• Training Needs Analysis
• Develop your Confidence in
Workplace Communications
Wednesday 15
• Editing Skills
• Certificate in Freedom of
Information
Thursday 16
• PAI Annual HR Conference
Tuesday 21
• Managing
Underperformance and
Challenging Behaviour
Wednesday 22
• Conducting Effective
Workplace Investigations
• Minute Taking
Thursday 23
• No Nonsense Project
Management
Thursday 30
• Judicial Review,
Administrative Decisions and
Statutory Appeals
• Managing Tasks Through to
Completion

20. Training Calendar
November
Tuesday 4
• Understanding Financial
Statements (for Non-Financial
People)
Wednesday 5
• Conference on Public
Procurement
Thursday 6
• Writing for the Web
Tuesday 11
• Measuring the Effectiveness of
Training
• Quality Customer Service
• Certificate in Public Sector
Financial Management
Wednesday 12
• Certificate in Public Law
• Certificate in Data Protection
• Understanding and Dealing
with Workplace Conflicts
Thursday 13
• PMDS and Managing
Performance
• Speechwriting
Tuesday 18
• Certificate in Human Resource
Management
Thursday 20
• Problem Solving and Decision
Making
• Risk Management
Wednesday 26
• Plain English
• Conducting Effective Interviews
• A Guide to the LRC and the
Labour Court
Thursday 27
• No Nonsense IT Project
Management
• ILM Certificate in Leadership
December
Wednesday 11
• Certificate in Public Sector Financial Management
Tuesday 17
• No Nonsense Project Management
Wednesday 18
• Time Management and Personal Effectiveness
Thursday 19
• Quality Customer Service

21. Booking is simple...
01 8198500
info@publicaffairsireland.com
www.publicaffairsireland.com
25 Mountjoy Square East
Dublin 1