Paharpur Business Centre has published its 7th Corporate Sustainability Report

SHAPING FUTURE

GREEN PBC

CONTENT
S. No. Topics Page No.
1. Letter from the Director & CEO 5-8
2. GRI Content Index 9-18
3. Company Profile 19-20
4. Report Profile 21-22
5. Service Portfolio 23-26
6. Organizational Structure 27-31
7. Our Mission & Vision 32-33
8. International Certifications & Management System Policies 34-43
9. Awards 44
10. Commitment to UN Global Compact 45
11. Stakeholder Engagement 46-54
12. Reporting Methodology & Material Issues 55-56
13. Social Accountability & Our commitment to safety 57-80
14. Environmental Performance 81-99
15. Social Initiatives & Performance 100-111
16. Economic Performance 112-117
17. Customer Satisfaction Survey – Product Responsibility 118-119
18. The Road Ahead 120
19. Buzz About PBC 121-125
20. Image Source 126
21. Application level 127-128
22. Feedback form for Sustainability Report 129-130

Care for Environment is a Business Imperative……
April, 2014.
I am delighted to present Paharpur Business Centre’s (PBC), 7th Corporate Sustainability Report and to share
our progress with all our Stakeholders and Business Partners.
It is also available on our web site www.pbcnet.com
PBC has endeavored to contribute to the sustainable growth and development of its stated business
objectives.
PBC has played a pioneering role in revolutionizing the concept of office space and convention facilities that
include training, recruitment, Night BPO and meeting room business areas and integrating it with its many
environmental and social practices.
This has received widespread appreciation and recognition from various quarters.
Our report states our single-minded goal to be an exemplar SmE in Triple Bottom line Performance.
All our energies, objectives and strategies are directed towards meeting our triple bottom line performance in
a sustained and profitable manner. We are extremely sensitive to the fact that we need to operate within the
principles of ‘Corporate Governance’ and therefore be accountable, transparent and responsive to the needs
of primary stakeholders.
It is difficult but not impossible to conduct strictly
honest business.
- Mahatma Gandhi
FROM CEO’S DESK

Our stakeholder engagement program and our various social and environmental initiatives are aimed at
achieving our business goals in a sustained manner.
Delhi has been in the news lately as being more polluted than Beijing. The PM 2.5 and Ozone levels in the
ambient air, especially between October and March every year, are said to be at unhealthy levels. This can be
detrimental for health, especially for children and seniors and affect one’s productivity.
I would like to specially mention our new business vertical: Breathe Easy™.
It offers cost effective, frugal engineered solutions to improve indoor air quality for Shopping Malls, Office
Buildings, Schools, Embassies, Hotels, Homes and Small Offices.
We have learned how to “Grow our own fresh airTM
” using green plants. We use specific plants for bedrooms,
living areas and for removing Volatile Chemicals, such as Benzene and Formaldehyde. They are grown in sterile
soil or in hydroponics.
By achieving improved Indoor Air Quality meeting ASHRAE standards, in otherwise polluted air surroundings,
we are able to reduce our energy bills by > 10% as we need to cool or heat less ambient air fed into the area,
and yet meet the standards.
It improves our health and productivity while directly reducing our operating costs.
Hence, we see that there is also a business imperative in improving our indoor air.
PBC is also a BEE rated 5 star building with an average energy consumption of 28 wh /hr / sqm. It is currently
operating at 22 wh /hr / sqm. This reduction is partially due to the IAQ initiatives taken by us.
We are also a USGBC LEED Platinum building. It is the first, in India, to achieve this for existing buildings
(O&M) in 2010.
Over the years, we have strived hard to create an exciting, healthy and a robust workplace for our employees,
a value proposition for our clients and a viable profit making business model for our shareholders. It is a
known fact that employees who are satisfied with their organization’s belief and commitment to its
environmental and social responsibilities, are likely to be more positive, more engaged, more efficient and
therefore, more productive.
In fact, high performance is more than an aspiration for the work we do, with and for our clients.
Collaboration is the key to sustainable business.
Our report clearly demonstrates this aspect of our business strategy.
An engaged and satisfied workforce contributes to enhanced business results and overall prosperity and well
being of an organization.
Care for the environment tops our list of material issues. We accord top priority to care for environment
because we strongly feel that it alone can facilitate the growth trajectory, making us globally competitive,
innovative, resource efficient, inclusive and sustainable.

It’s been our constant endeavour to address the issues that are material to us, our important stakeholders, to
our business and in line with the ‘Triple bottom line approach.
The triple bottom line (TBL) consists of three Ps: People, Planet & Profit. It aims to measure the financial,
social and environmental performance of the corporation over a period of time. Only a company that
produces a TBL is taking account of the full cost involved in doing business.”
We also reiterated our belief in ‘Gender Equality & Gender Mainstreaming’, by becoming the first mSME to
sign up for UN Women’s Empowerment Principles (WEP), in 2012.
An important achievement has been the certification for Energy Management Systems at PBC with ISO 50001:
2011 in 2013, perhaps the first Business Centre in the country to achieve this coveted ISO certification, aimed
at managing and reducing our energy & carbon footprint.
This has given a new dimension to our Energy Conservation Program and has further helped us in optimizing
our energy efficiency initiatives.
This is our sixth ISO certification.
Since our inception, we have always believed in conducting our business in a systematic and in a process
oriented manner and for this we have had clearly defined SOPS that are dynamic in nature and change as per
the business environment and requirements.
UN Global Compact is another concept that we most strongly adhere to and have been signatories to it since
2003. These are the guiding principles of our business and form an intrinsic part of our Corporate Governance.
This report addresses all the ten universally accepted principles and how we have tried to internalize them in
our day to day business.
It is an inherent part of our Business Excellence Model.
We also realize the importance of reporting and therefore believe in the reporting framework provided by
GRI.
At PBC, material issues are clearly identified and defined, achieving optimum energy and water efficiency,
health, safety and well-being of our people and occupants, maintaining mountain fresh air quality of our
indoor air, meeting our financial goals, leveraging green and clean technology to meet the climate change
challenges, engaging more aggressively with our primary stakeholders and strategizing to reach out to the
ones who did not figure in the primary quadrant of our stakeholder mapping process.
Last but not the least, strategizing for implementing innovative ways to remain profitable and consistently
enhance our top line and bottom line, despite challenges thrown as a result of economic downturns and a not
so robust market scenario.

During the last couple of years we have taken a lot of additional initiatives to further strengthen our triple
bottom line performance.
PBC has significantly contributed to the sustainable growth and development of its stated business objectives,
as is evident in our report and in that sense the past two years have been important and very challenging
years for us. A special focus in the last few years has been on the health and safety aspects of our building
occupants and customization of our processes relating to Clients, Employees, and Visitors.
We have taken a lot of initiatives, evident in the course of this report, that benefit the occupant health, safety,
happiness and productivity.
A corporate social responsibility mindset is not created in a short span of time; it takes a lot of determination,
belief in the tenets of responsible business and above all effective execution across the business verticals of
this shared business endeavor.
We hope that this report will once again open the engagement process, as we share our business
achievements with you by way of this report and hope you find the report useful, insightful and informative.
I take this opportunity to extend my heartfelt thanks to all our important stakeholders, especially the PBC
team that has stood committed to our inherent principles - care for people, environment and responsible
business.
We thank our vendors and suppliers who have played an important role in making our innovations a reality
and helping us meet our environmental related goals and objectives.
We thank and reach out to our esteemed clients, who have supported our causes and encouraged us to move
ahead in the direction of corporate social responsibility.
My firm belief is to be passionate about what we believe in, play to our strengths, focus on our circle of
influence and recognize that learning is a life-long exercise.
This has been our ‘mantra of success’ for more than two decades now.
Your views and feedback are important to us and we look forward to it, as we believe that we can create value
by learning from all our stakeholders.
Best wishes for a successful financial year ahead.
Kamal Meattle
Chief Executive Officer

G3 Content Index - GRI Application Level B
Application Level B
STANDARD DISCLOSURES PART I: Profile Disclosures
REPORT FULLY ON THE BELOW SELECTION OF PROFILE DISCLOSURES OR PROVIDE A
REASON FOR OMISSION
1. Strategy and Analysis
Profile
Disclosure Disclosure
Level of
reporting
Location of
Disclosure
1.1
Statement from the most senior decision-maker of the
organization. Fully Page No. 5-8
1.2 Description of key impacts, risks, and opportunities. Fully Page No. 29-30
2. Organizational Profile
Profile
Level of
reporting
Location of
Disclosure
2.1 Name of the organization. Fully Page No. 19-20
2.2 Primary brands, products, and/or services. Fully Page No. 23-26
2.3
Operational structure of the organization, including main
divisions, operating companies, subsidiaries, and joint ventures. Fully Page No. 27
2.4 Location of organization's headquarters. Fully Page No. 19
2.5
Number of countries where the organization operates, and
names of countries with either major operations or that are
specifically relevant to the sustainability issues covered in the
report. Fully Page No. 19
2.6 Nature of ownership and legal form. Fully Page No. 19
2.7
Markets served (including geographic breakdown, sectors
served, and types of customers/beneficiaries). Fully Page No. 20
2.8 Scale of the reporting organization. Fully Page No. 19
2.9
Significant changes during the reporting period regarding size,
structure, or ownership. Fully Page No. 21
2.10 Awards received in the reporting period. Fully Page No. 44
3. Report Parameters
GRI INDEX

Profile
Level of
reporting
Location of
Disclosure
3.1
Reporting period (e.g., fiscal/calendar year) for information
provided. Fully Page No. 21
3.2 Date of most recent previous report (if any). Fully Page No. 21
3.3 Reporting cycle (annual, biennial, etc.) Fully Page No. 21
3.4 Contact point for questions regarding the report or its contents. Fully Page No. 22
3.5 Process for defining report content. Fully
Page No. 21-22, 55-
56
3.6
Boundary of the report (e.g., countries, divisions, subsidiaries,
leased facilities, joint ventures, suppliers). See GRI Boundary
Protocol for further guidance. Fully Page No. 21-22
3.7
State any specific limitations on the scope or boundary of the
report (see completeness principle for explanation of scope). Fully
Page No. 21-22, 55-
56
3.8
Basis for reporting on joint ventures, subsidiaries, leased
facilities, outsourced operations, and other entities that can
significantly affect comparability from period to period and/or
between organizations. Fully Page No. 21-22
3.9
Data measurement techniques and the bases of calculations,
including assumptions and techniques underlying estimations
applied to the compilation of the Indicators and other information
in the report. Explain any decisions not to apply, or to
substantially diverge from, the GRI Indicator Protocols. Fully Page No. 21
3.10
Explanation of the effect of any re-statements of information
provided in earlier reports, and the reasons for such re-
statement (e.g.,mergers/acquisitions, change of base
years/periods, nature of business, measurement methods). Fully Page No. 21
3.11
Significant changes from previous reporting periods in the
scope, boundary, or measurement methods applied in the
report. Fully
Page No. 21-22, 55-
56
3.12
Table identifying the location of the Standard Disclosures in the
report. Fully Page No. 9-18
3.13
Policy and current practice with regard to seeking external
assurance for the report. Fully Page No. 22
4. Governance, Commitments, and Engagement
Profile
Level of
reporting
Location of
Disclosure
4.1
Governance structure of the organization, including committees
under the highest governance body responsible for specific
tasks, such as setting strategy or organizational oversight. Fully Page No. 27,31
4.2
Indicate whether the Chair of the highest governance body is
also an executive officer. Fully Page No. 28,31
4.3
For organizations that have a unitary board structure, state the
number of members of the highest governance body that are
independent and/or non-executive members. Fully Page No. 28
4.4
Mechanisms for shareholders and employees to provide
recommendations or direction to the highest governance body. Fully Page No. 28
4.5
Linkage between compensation for members of the highest
governance body, senior managers, and executives (including
departure arrangements), and the organization's performance Fully Page No. 66

(including social and environmental performance).
4.6
Processes in place for the highest governance body to ensure
conflicts of interest are avoided. Fully Page No. 28
4.7
Process for determining the qualifications and expertise of the
members of the highest governance body for guiding the
organization's strategy on economic, environmental, and social
topics. Fully Page No. 28
4.8
Internally developed statements of mission or values, codes of
conduct, and principles relevant to economic, environmental,
and social performance and the status of their implementation. Fully Page No. 32-43
4.9
Procedures of the highest governance body for overseeing the
organization's identification and management of economic,
environmental, and social performance, including relevant risks
and opportunities, and adherence or compliance with
internationally agreed standards, codes of conduct, and
principles. Fully Page No. 66
4.10
Processes for evaluating the highest governance body's own
performance, particularly with respect to economic,
environmental, and social performance. Fully Page No. 28
4.11
Explanation of whether and how the precautionary approach or
principle is addressed by the organization. Fully Page No. 28
4.12
Externally developed economic, environmental, and social
charters, principles, or other initiatives to which the organization
subscribes or endorses. Fully Page No. 34
4.13
Memberships in associations (such as industry associations)
and/or national/international advocacy organizations in which
the organization: * Has positions in governance bodies; *
Participates in projects or committees; * Provides substantive
funding beyond routine membership dues; or * Views
membership as strategic. Fully Page No. 48
4.14 List of stakeholder groups engaged by the organization. Fully Page No. 47-48
4.15
Basis for identification and selection of stakeholders with whom
to engage. Fully Page No. 46
4.16
Approaches to stakeholder engagement, including frequency of
engagement by type and by stakeholder group. Fully Page No. 47-48
4.17
Key topics and concerns that have been raised through
stakeholder engagement, and how the organization has
responded to those key topics and concerns, including through
its reporting. Fully Page No. 47-48
STANDARD DISCLOSURES PART II: Disclosures on Management Approach (DMAs)
REPORT ON THE DISCLOSURES ON MANAGEMENT APPROACH FOR EACH CATEGORY. YOU
SHOULD BE ABLE TO DISCLOSE THIS INFORMATION ON THE ASPECT LEVEL FOR EACH
PERFORMANCE INDICATOR THAT YOU HAVE REPORTED FULLY ON.
G3 DMA Disclosure
Level of
reporting
Location of
Disclosure
DMA EC Disclosure on Management Approach EC
Aspects Economic performance Fully Page No. 112-117
Market presence Fully Page No. 51, 64-66
Indirect economic impacts Fully Page No. 112-117

DMA EN Disclosure on Management Approach EN
Aspects Materials Fully Page No. 90
Energy Fully Page No. 82-87
Water Fully Page No. 88-89
Biodiversity Fully Page No. 96-97
Emissions, effluents and waste Fully Page No. 85, 91, 93
Products and services Fully Page No. 118-119
Compliance Fully Page No. 112
Transport Fully Page No. 97-99
Overall Fully Page No. 56
DMA LA Disclosure on Management Approach LA
Aspects
Employment Fully
Page No. 64-66, 70-
71, 77-80
Labor/management relations Fully Page No. 70
Occupational health and safety Fully Page No. 72-80
Training and education Fully Page No. 58-61
Diversity and equal opportunity Fully Page No. 64-66
DMA HR Disclosure on Management Approach HR
Aspects Investment and procurement practices Fully Page No. 57-58
Non-discrimination Fully Page No. 63
Freedom of association and collective bargaining Fully Page No. 70
Child labor Fully Page No. 62
Forced and compulsory labor Fully Page No. 70
Security practices Fully Page No. 59
Indigenous rights Fully Page No. 57-58
DMA SO Disclosure on Management Approach SO
Aspects Community Fully Page No. 100-117
Corruption Fully Page No. 71-72
Public policy Fully Page No. 47-48
Anti-competitive behavior Fully Page No. 113
DMA PR Disclosure on Management Approach PR
Aspects Customer health and safety Fully Page No. 72-80
Product and service labelling Fully Page No. 118-119
Marketing communications Fully Page No. 53-54
Customer privacy Fully Page No. 118-119
STANDARD DISCLOSURES PART III: Performance Indicators

REPORT FULLY ON AT LEAST 20 CORE OR ADDITIONAL PERFORMANCE INDICATORS - AT
LEAST 1 FROM EACH CATEGORY (ECONOMIC, ENVIRONMENT, LABOR PRACTICES & DECENT
WORK, HUMAN RIGHTS, SOCIETY, PRODUCT RESPONSIBLITY)
Economic
Indicator Disclosure
Level of
reporting
Location of
Disclosure
Economic performance
EC1 Direct economic value generated and distributed, including
revenues, operating costs, employee compensation, donations
and other community investments, retained earnings, and
payments to capital providers and governments. Fully Page No. 116,117
EC2 Financial implications and other risks and opportunities for the
organization's activities due to climate change. Fully Page No. 112-117
EC3 Coverage of the organization's defined benefit plan obligations. Not
EC4 Significant financial assistance received from government. Fully Page No. 113
Market presence
EC5 Range of ratios of standard entry level wage compared to local
minimum wage at significant locations of operation. Fully Page No. 66
EC6 Policy, practices, and proportion of spending on locally-based
suppliers at significant locations of operation. Fully Page No. 51
EC7 Procedures for local hiring and proportion of senior management
hired from the local community at significant locations of
operation. Fully Page No. 64-65
Indirect economic impacts
EC8 Development and impact of infrastructure investments and
services provided primarily for public benefit through
commercial, in-kind, or pro bono engagement. Fully Page No. 49, 112
EC9 Understanding and describing significant indirect economic
impacts, including the extent of impacts. Not
Environmental
Level of
reporting
Location of
Disclosure
Materials
EN1 Materials used by weight or volume. Fully Page No. 90
EN2 Percentage of materials used that are recycled input materials. Fully Page No. 90
Energy
EN3 Direct energy consumption by primary energy source. Fully Page No. 82, 87
EN4 Indirect energy consumption by primary source. Not
EN5 Energy saved due to conservation and efficiency improvements. Fully Page No. 83, 87
EN6
Initiatives to provide energy-efficient or renewable energy based
products and services, and reductions in energy requirements
as a result of these initiatives. Fully Page No. 82-87

EN7
Initiatives to reduce indirect energy consumption and reductions
achieved. Not
Water
EN8 Total water withdrawal by source. Fully Page No. 189
EN9 Water sources significantly affected by withdrawal of water. Fully Page No. 88-89
EN10 Percentage and total volume of water recycled and reused. Fully Page No. 88
Biodiversity
EN11
Location and size of land owned, leased, managed in, or
adjacent to, protected areas and areas of high biodiversity value
outside protected areas. Fully Page No. 96-97
EN12
Description of significant impacts of activities, products, and
services on biodiversity in protected areas and areas of high
biodiversity value outside protected areas. Fully Page No. 96-97
EN13 Habitats protected or restored. Fully Page No. 96-97
EN14
Strategies, current actions, and future plans for managing
impacts on biodiversity. Fully Page No. 96-97
EN15
Number of IUCN Red List species and national conservation list
species with habitats in areas affected by operations, by level of
extinction risk. Not
Emissions, effluents and waste
EN16 Total direct and indirect greenhouse gas emissions by weight. Fully Page No. 85
EN17 Other relevant indirect greenhouse gas emissions by weight. Not
EN18
Initiatives to reduce greenhouse gas emissions and reductions
achieved. Fully Page No. 85
EN19 Emissions of ozone-depleting substances by weight. Fully Page No. 91
EN20
NOx, SOx, and other significant air emissions by type and
weight. Fully Page No. 93
EN21 Total water discharge by quality and destination. Fully Page No. 88, 90
EN22 Total weight of waste by type and disposal method. Fully Page No. 90
EN23 Total number and volume of significant spills. Not Not Applicable
EN24
Weight of transported, imported, exported, or treated waste
deemed hazardous under the terms of the Basel Convention
Annex I, II, III, and VIII, and percentage of transported waste
shipped internationally. Not
No Hazardous
dischargef from our
business centre
activities, we use eco
friendly Green Seal
Cleaning Products.
EN25
Identity, size, protected status, and biodiversity value of water
bodies and related habitats significantly affected by the reporting
organization's discharges of water and runoff. Not
Products and services
EN26
Initiatives to mitigate environmental impacts of products and
services, and extent of impact mitigation. Not
EN27
Percentage of products sold and their packaging materials that
are reclaimed by category. Not
Compliance

EN28
Monetary value of significant fines and total number of non-
monetary sanctions for non-compliance with environmental laws
and regulations. Fully Page No. 116
Transport
EN29
Significant environmental impacts of transporting products and
other goods and materials used for the organization's
operations, and transporting members of the workforce. Fully Page No. 97-99
Overall
EN30
Total environmental protection expenditures and investments by
type. Fully Page No. 117
Social: Labor Practices and Decent Work
Level of
reporting
Location of
Disclosure
Employment
LA1
Total workforce by employment type, employment contract, and
region. Fully Page No. 64-65
LA2
Total number and rate of employee turnover by age group,
gender, and region. Fully Page No. 66
LA3
Benefits provided to full-time employees that are not provided to
temporary or part-time employees, by major operations. Fully
Page No. 70-71, 76-
80
Labor/management relations
LA4
Percentage of employees covered by collective bargaining
agreements. Fully Page No. 70
LA5
Minimum notice period(s) regarding significant operational
changes, including whether it is specified in collective
agreements. Not
Occupational health and safety
LA6
Percentage of total workforce represented in formal joint
management-worker health and safety committees that help
monitor and advise on occupational health and safety programs. Fully Page No. 72-80
LA7
Rates of injury, occupational diseases, lost days, and
absenteeism, and number of work-related fatalities by region. Fully Page No. 72-80
LA8
Education, training, counseling, prevention, and risk-control
programs in place to assist workforce members, their families, or
community members regarding serious diseases. Fully Page No. 72-80
LA9
Health and safety topics covered in formal agreements with
trade unions. Not
Our Organization has
no Trade Unions,
therefore no
agreements on this.
Training and education
LA10
Average hours of training per year per employee by employee
category. Fully Page No. 58-59
LA11
Programs for skills management and lifelong learning that
support the continued employability of employees and assist
them in managing career endings. Not

LA12
Percentage of employees receiving regular performance and
career development reviews. Fully Page No. 60-61
Diversity and equal opportunity
LA13
Composition of governance bodies and breakdown of
employees per category according to gender, age group,
minority group membership, and other indicators of diversity. Fully Page No. 64-65
LA14 Ratio of basic salary of men to women by employee category. Fully Page No. 66
Social: Human Rights
Level of
reporting
Location of
Disclosure
Investment and procurement practices
HR1
Percentage and total number of significant investment
agreements that include human rights clauses or that have
undergone human rights screening. Not
No such agreement /
projects that required
human rights
screening as we very
strongly comply with
this clause and
signatories to UNGC
HR2
Percentage of significant suppliers and contractors that have
undergone screening on human rights and actions taken. Fully Page No. 51
HR3
Total hours of employee training on policies and procedures
concerning aspects of human rights that are relevant to
operations, including the percentage of employees trained. Fully Page No. 58
Non-discrimination
HR4 Total number of incidents of discrimination and actions taken. Fully Page No. 63
Freedom of association and collective bargaining
HR5
Operations identified in which the right to exercise freedom of
association and collective bargaining may be at significant risk,
and actions taken to support these rights. Fully Page No. 70
Child labor
HR6
Operations identified as having significant risk for incidents of
child labor, and measures taken to contribute to the elimination
of child labor. Fully Page No. 62
Forced and compulsory labor
HR7
Operations identified as having significant risk for incidents of
forced or compulsory labor, and measures to contribute to the
elimination of forced or compulsory labor. Fully Page No. 70
Security practices
HR8
Percentage of security personnel trained in the organization's
policies or procedures concerning aspects of human rights that
are relevant to operations. Fully Page No. 59
Indigenous rights
HR9
Total number of incidents of violations involving rights of
indigenous people and actions taken. Not

Social: Society
Level of
reporting
Location of
Disclosure
Community
SO1
Nature, scope, and effectiveness of any programs and practices
that assess and manage the impacts of operations on
communities, including entering, operating, and exiting. Fully Page No. 100-117
Corruption
SO2
Percentage and total number of business units analyzed for
risks related to corruption. Fully Page No. 71-72
SO3
Percentage of employees trained in organization's anti-
corruption policies and procedures. Fully Page No. 71-72
SO4 Actions taken in response to incidents of corruption. Fully Page No. 71-72
Public policy
SO5
Public policy positions and participation in public policy
development and lobbying. Fully Page No. 47-48
SO6
Total value of financial and in-kind contributions to political
parties, politicians, and related institutions by country. Fully Page No. 117
Anti-competitive behavior
SO7
Total number of legal actions for anti-competitive behavior, anti-
trust, and monopoly practices and their outcomes. Fully Page No. 113
Compliance
SO8
Monetary value of significant fines and total number of non-
monetary sanctions for non-compliance with laws and
regulations. Fully Page No. 113
Social: Product Responsibility
Level of
reporting
Location of
Disclosure
Customer health and safety
PR1
Life cycle stages in which health and safety impacts of products
and services are assessed for improvement, and percentage of
significant products and services categories subject to such
procedures. Not
PR2
Total number of incidents of non-compliance with regulations
and voluntary codes concerning health and safety impacts of
products and services during their life cycle, by type of
outcomes. Not
Product and service labelling
PR3
Type of product and service information required by procedures,
and percentage of significant products and services subject to
such information requirements. Not
PR4
and voluntary codes concerning product and service information
and labeling, by type of outcomes. Not

PR5
Practices related to customer satisfaction, including results of
surveys measuring customer satisfaction. Fully
Page No. 118-119,
53-54
Marketing communications
PR6
Programs for adherence to laws, standards, and voluntary
codes related to marketing communications, including
advertising, promotion, and sponsorship. Fully Page No. 53
PR7
and voluntary codes concerning marketing communications,
including advertising, promotion, and sponsorship by type of
outcomes. Not
Customer privacy
PR8
Total number of substantiated complaints regarding breaches of
customer privacy and losses of customer data. Fully Page No. 118
Compliance
PR9
Monetary value of significant fines for non-compliance with laws
and regulations concerning the provision and use of products
and services. Not

“A company that has made ‘Customer Care’ it’s business”
Paharpur Business CentreTM
(PBC) is rated as one of the healthiest office buildings in Delhi by Central Pollution
Control Board, Ministry of Environment and Forest, Government of India and Chittaranjan National Cancer Institute,
Kolkata.
Located in the IT hub of South Delhi - Nehru Place Greens, New Delhi, PBC offers different sizes of elegantly
designed spaces for Large or Small Offices, Conferences, Training, Interviews, Seminars, Product Launch, Cocktail
Parties, Hi-Tea, Corporate Lunches and Dinners. It is the best choice for arbitration, mediation proceedings, virtual
offices, night BPO and hot-desking in a private and secured environment. It also has an in-house multi-cuisine
restaurant. It offers a complete range of serviced office solutions and support services designed to fit the needs of
the clients.
PBC, a division of M/s. Chemical & Metallurgical Design Company Limited - a Public Limited Company, is a medium
enterprise in the mSME category, began its operations in 1990 with an equity capital of less than US$15,000. We
currently have a net worth of US$ 16.19 m. It does not have any offices outside Delhi/ NCR or in any other
Country. However our other sites in Delhi are mentioned as under.
Our other sites:
• Ansal Tower, Nehru Place, New Delhi, India.
• Mansarover Building, Nehru Place, New Delhi, India.
• Okhla Phase-II, New Delhi, India
• East of Kailash, New Delhi
PBC is an eco-friendly one-stop-shop in Delhi/NCR that allows companies to focus on growing their core business
while it takes care of the peripherals.
PBC has enjoyed the reputation of being a pioneer in the business of offering furnished offices with “state-of-the-
art” amenities and conferencing facilities in mountain fresh ambience. It is the first retrofit office building in India to
be certified as USGBC LEED Platinum for Existing Buildings (Under O&M category).
PBC is also a signatory to United Nations Global Compact and Women Empowerment Principles. It is the only mSME
and one of the six signatories to WEPs in India.
Our motto, “The Company that has made ‘Customer Care' its Business”, well describes what PBC stands for and the
values we believe in. With a team of ready-to-assist professionals, we make clients work seamless to enable them to
touch new horizons of success. This is what makes PBC different from other business centres.
CCOOMMPPAANNYY PPRROOFFIILLEE

The foundation of PBC’s growth for over two decades is the resultant of a deep understanding of clients’ needs,
economic stimuli, strong research and the capability to translate them into customer-oriented offerings.
The uniqueness of PBC lies in its USP i.e. Indoor Air Quality. It uses patented technology to detoxify indoor air and
grow mountain fresh air. At PBC, we grow fresh air with the help of more than 1200 toxin-removing indoor plants.
PBC has a suite of 27 support services that are certified to ISO 9001 for Quality Management, ISO 14001 for
Environment Management, ISO 22000 for Food Safety, ISO 50001 for Energy Management, SA 8000 for Social
Accountability and OHSAS 180001 for Occupational Health and Safety. Perhaps, it is the only mSME and Business
Centre that has Six International Certifications.
PBC firmly believes that the convergence of Triple Bottom Line. A responsible is the perfect way of doing business. It
uses 3BL evaluation method to analyze and assess delivering performance, business strategy and its sustenance.
• Profit
• Care for the Environment
• Social Accountability
PBC is a preferred choice for eco-business partnership for companies that undertake sustainable initiatives or
planning a foray into the Indian market. Our clientele includes leading multinational & fortune 500 companies from
across the Globe - Microsoft, Hewlett Packard, Mobil, Motorola, British Telecom, SAP, Singapore, Telecom, Converse
Network, GEC Alsthom, Intel, Matsushita Electric, Sun Microsystems, Alta Vista, Hitachi, Daiken, Associated Press,
Symantec and more. This reflects the confidence, trust and reliance that organizations have reposed in the services
and offerings of PBC.
Our clients come from a mix of geographical locations and business sectors. We mainly service this multinational
client.
PBC aims to be an excellent, world-class business support services company; committed to deliver benchmarked,
quality oriented services to address customers' specific needs, whilst caring for the environment & people around
us.

This is PBC’s Seventh Sustainability Report on its business performance for the period January 2012 - December 2013.
This Report covers the performance of all businesses and units directly under Paharpur Business CentreTM
, A division of
Chemical & Metallurgical Design Co. Ltd.
The report covers the activities carried out at PBC located at, Nehru Place Greens, New Delhi, India (As detailed in
Reporting Boundary) and our reporting cycle is on an annual basis.
The reporting principles and methodology continues to remain in accordance with the 2006 version of GRI (Global
Reporting Initiative) G3 guidelines.
The relevant indicators and technical protocols have been followed for reporting on various indicators, and there has
been no significant change in the reporting scope or boundary limits over the last couple of years.
Our approach is to holistically manage social, environmental, and economic risks and opportunities for enhanced
profitability, reputation, and above all creating value on a consistent basis for our customers.
Through this, we also wish that PBC & all our stakeholders benefit from our business activities.
This report reflects material issues, which have significant economic, environmental and social impacts that can
substantially influence the assessments or decisions of our various stakeholders (details mentioned on Page 46-56).
Our business verticals continue to proactively engage with key stakeholders, who, either have a major interest or are
significantly impacted by our operations or services.
The data presented in the report is based on actual monitored values and incase of any assumption or estimation, the
rationale behind the same is specified in the respective sections of the report or wherever the data is presented.
The issues that are material to the organization have been brought out in this report. These are a result of our constant
interaction with various stakeholders at different levels (details mentioned on Page 46-56).
As a business entity, care for environment has been intrinsic to our business. This principle guides us to proactively
engage with our key stakeholders & the community around us.
Apart from this we believe that our customers & employees are the greatest asset and hence high prioritization has
been provided to them in this report.
The company does not have any joint ventures, subsidiaries & leased facilities and hence have not been included in the
report.
Reporting on outsourced activities is based on the data received from the concerned departmental heads of PBC.
REPORT PROFILE

Assurance
We are committed to improving management systems and data capture for all key performance indicators as identified
in this report, and a substantial number of other GRI indicators.
While we recognize that some stakeholders appreciate assurance we believe our resources are presently best placed in
furthering our corporate social responsibility work. We are committed to open and honest disclosure and this report is
part of that process. We do not rule out the possibility of modifying our approach to assurance in the future.
With regard to external assurance, we believe in taking small steps and at the same time ensuring that the reporting
system becomes matured and we do a self assurance at all times. This also proves the commitment levels and
willingness of the organization to become as transparent and responsible as possible.
This report is self- assured with the help of GRI for compliance to Level ‘B’.
For any information on the report, kindly contact:
Ms. Roopali Shahaney
Group General Manager
Paharpur Business Centre™ (PBC)
Nehru Place Greens,
New Delhi – 110 019, India
Ph: +91 11 2620 7171
E-mail: roopali@pbcnet.com

SERVICE PORTFOLIO

A GLIMPSE OF PBC…….

Apart from providing serviced & furnished offices on a “plug and play’ basis, the services provided are Office Services,
Communications, Food and Beverages, Tours and Travel, Building Utilities, Housekeeping and Maintenance, Security and
Florist services. Office Facilities comprises fully furnished offices, serviced and maintained by the Business Centre.
At PBC, all services ensure that the service delivery takes care of customer’s privacy and maintains absolute
confidentiality while dealing with them. All PBC employees are also governed by this clause, which forms part of their
employment at PBC. The contract / agreement between PBC and Customer also address this issue. This is the reason
that we have lot of clients who have engaged in the business of research and analysis.
1. BeAssured™ - Security Services - The Security Services team provides consultancy, private investigation,
guarding and canine services.
2. Business Point™ - Resident secretaries for a traveling executive – mail and message forwarding, appointments,
fax and secretarial assistance. A Corporate Identity.
3. CuisineArt™ - Food and Beverages – CuisineArtTM
is an exclusive service, providing gourmet cuisine. It is
effectively managed by a Team of professionals. Outdoor and round-the-clock indoor catering service, Pre-
packed lunch service, commercial catering, theme parties, cocktails, conference catering and cafeteria
management is our main focus. Our chefs are selected after extensive research and trained to meet our exacting
standards. Our team is known for its professional competence and integrity. It is a favorite with Corporate and
Embassies / High Commissions and known for its high quality of food and courteous service with a smile. It is
certified for ISO 22000 for its Food safety management systems.
4. CaféEinstein™ - A restaurant at the Centre that provides fine-dining-eating experience – Power buffet lunches,
corporate get-togethers and dinner parties, we organize it all for our esteemed clients
5. Breathe Easy™ - Indoor Air Quality Services - Maintaining Indoor Air Quality conforming to the specified
ASHRAE standards and using Bio-technology. Providing Indoor Consulting Services to Corporate and Business
houses.
6. Clear Voice™ - High quality VOIP service
7. FinTax™ - Financial and Legal Services – Processing of payroll, tax advice, insurance and Bookkeeping, meeting
government regulations.
8. GreenGrocer™ - Farm fresh Fruit, Vegetables and Grocery Service
9. HappiGreens™ - Horticulture Services - "Say it with flowers" is our motto. Our activities include flower
arrangements and delivery, supply and maintenance of plants, garden maintenance and landscaping.
10. IndianSpider.com™ - Internet Services – We are category “B” Internet Service Provider providers. We provide
broad bandwidth on demand along with other state of the art technology to complement business needs.
11. Implement™ - Engineering and Safety Services - We offer a highly qualified and professional team for providing
engineering, safety and audit services for office and building equipment.
12. LegalSpider.com™ - For independent research on Indian and UK Laws.
AN OUTLINE OF SERVICES

13. MyBusinessValet™ - The valet service is a facilitation service, which puts clients in touch with leading
professionals providing various services ranging from legal, accounting, auditing, market research, recruitment,
tax etc. The objective is to assist our clients in their business. This service offers time saving solutions through a
panel of high-end consultants to assist your business.
14. MyConference™ - MyConferenceTM
offers elegant conference rooms, in a mountain fresh air ambience, with
seating from 5 to 80 people. Ideal for corporate meetings, professional presentations small group workshops,
board meetings and private client meetings. It is equipped with state-of –the-art facilities like VOIP, Wi-Fi, LAN
and Audio/Video conference facility
15. MyInterview™ - Interview rooms with comprehensive support facilities and services along with assurance of
complete confidentiality.
16. MyOffice™ - Fully equipped Offices and Workstations designed for an instant start-up.
17. MyTraining™ - One of the best locations in the city for conducting successful training event Ideal for training of
5-40 people equipped with latest equipment. XGA compatible LCD projector with laser pointer, computers
networked with AT&T CAT 5 cabling to support data, speed up to 100 Mbps and Wi-Fi. An instructor station
equipped with podium TV, VCR, PC, projector, flipchart etc.
18. MicroManage™ - A Green Integrated Facility Management service provider of both Soft & hard services.
Turnkey facilities management solutions customized to the clients need, managing facilities with maximum
efficiency, safety, and employee comfort.
19. Office Supply™ - Office stationery & computer related supplies at your doorstep at economical prices.
20. OutReach™ - Training and HR consulting services
21. PBC-PR – Corporate Communications division to portray/enhance your image to the world.
22. PBC Art Gallery - Providing a free platform to upcoming and contemporary artists to display and sell their works
of Art. A small percentage of the sale proceeds are retained by PBC, which is utilized in various environmental
and social activities. Thus is in line with our organizations philosophy - Art for a cause.
23. QualityLife™ - Quality Management services
24. Relocate™ - Realty services - We assist you with all short term and long-term real estate needs – commercial
and residential. We provide high quality real estate services ensuring increased customer satisfaction. We
network with a wide range of real estate brokers throughout the country.
25. SpringClean™ - Housekeeping and Maintenance Services - Mechanized cleaning and maintenance solutions for
buildings, offices and homes.
26. TravelSpider™ - Travel management services - An IATA & ASTA approved travel agency with a corporate focus.
We are preferred travel agent of corporate operating in India. A full service agency providing, international and
domestic ticketing, inbound and outbound tours, hotel reservations, travel management and counseling,
services which include visas and travel insurance.
27. WorkForce – Providing Temporary and permanent workforce solutions to a host of Fortune 500 organizations.
Managing their talent acquisition.

*Note: T&T- Tour & Travels, PMS – Property Management System, F&B- Food & Beverages, NPG- Nehru Place Greens,
ISP – Internet Service Provider, IAQ – Indoor Air Quality, HRD - Human Resource Department, PR - Public Relations,
Ops- Operations, Mktg - Marketing
ORGANISATIONAL STRUCTURE
SERVICES

The company’s organizational structure mentioned
in the previous page is for reference, with the Board
of Directors monitoring the overall performance
and providing strategic guidance.
The Apex Governing body is the Board of Directors
comprising 4 members, which is at the core of all
Corporate Governance policies at PBC. Two
members from the Board of Directors are Non-
Executive Directors, as they are free from any
potential conflict of interest arising from having a
management role.
Our Director Mr. Kamal Meattle, Masters in
Management from The Sloan School of
Management - MIT, USA, is also the Chief Executive
Officer (CEO) of PBC.
The Annual General Meeting is where the
shareholders take part in the company’s essential
decision-making and act as the company’s highest
governance body along with our CEO/Director,
representing the PBC.
This governing body also ensures that there are no
conflicts of interest in our CSR strategies and the
same are aligned with our business strategies, and
not as something that stands alone.
In case of any conflicts of interest amongst the
Board members, our CEO, who presides at the
Board Meetings, is authorized to resolve the matter
amicably and his is the final decision respected &
accepted by all Members of the Board.
We also have an employee representative, as a
special invitee to discuss about the issues pertaining
to the workforce with the highest governance body.
Apart from this, there are other invites from
the management body of PBC that includes
the General Managers committee, who
partake in discussions about future projects,
business development and specifically CSR
issues. Based on our specific requirements the
board decides to take help from specialist to
guide the board on the organization’s CSR and
triple bottom line strategy.
Any shareholder can raise an issue during the
Annual General Meeting. Apart from financial
matters, social & environmental issues are also
discussed during the meetings.
We strongly believe that corporate responsibility
can minimize our risk and create long-term value,
both for society and for our shareholders, and it’s
also important for our long-term success.
Sustainable business success depends on making
quality products/services that people value
through sound financial stewardship and
responsible governance to ensure we meet
customer’s needs ethically and transparently.
Globalization and the expanding reach of
Business Centre during the past decades have
escalated expectations from multinational clients
to create more social value, moving beyond
compliance with regulations, philanthropy and
the normal economic activities of firms.
It has been our constant endeavor to engage
with our competitors and look at opportunities
to work together towards a common goal.
This also encourages transparency and ethical
business behaviour.

Our main challenges and risks are based on the
following sustainability aspects:
• Capacity Building
• Skill Development
• Talent Acquisition and retention
• Environmental Stewardship
• Sustainability Challenges
• Financial Challenges – Increased productivity and
profitability (Top line / Bottom-line)
Promoting the deprived / weaker sections of the society i.e. SCs, STs, OBCs, differently-abled people, women etc.
In order to extend the benefits to a larger section of the society, promote a greater level of Inclusivity / diversity in our
workforce.
The focus over the years has always been to achieve our business objectives, in line with our vision, mission & core
values.
Our management team meets before the annual strategy process to see the data, which is gathered for taking decisions.
• Market Analysis
• SWOT Analysis
• Core Competencies
• Analyzing Current Data
• Partnering with Competition
• Vision, Mission, Value
• Action Plan
• Short Term Review
• Strategy
Our processes are designed in a manner that support and encourage effective management of our various business
verticals, allow them enough room to grow their respective businesses & at the same time not losing sight of our core
business values.

The annual strategy process starts with a review of last year’s performance in relation to the market conditions by
reviewing the data provided by various departments. All departments ensure that authentic and accurate information is
provided to the management team for effective decision- making.
The main pillars of our business are Environmental Integrity, Social Equality & Economic Viability without compromising
on the quality of life.
At PBC, we have managed to internalize the basic tenets of corporate governance in our day-to-day business activities.
Our understanding of Corporate Social Responsibility (CSR) is fairly simple, conducting one’s business in a
responsible manner – Look after your employees and their families; promote inclusivity & diversity,
delivering quality services on a consistent basis to our clients / customers.
To have a customer-centric policy in place, create wealth not only for yourselves but for all, and ensure our
business activities do not adversely impact the outside environment while making sure that we are
constantly reinventing our operations in order to reduce our carbon – footprint.
Last but not the least – Provide a healthy work environment that facilitates productivity and wellness.
We have been promoting & encouraging interventions on HIV AIDS, TB & Hepatitis “B” – Create an
awareness at all levels, especially at the level of our workers.
Sharing our knowledge & sustainability initiatives with various school children & working closely with a few
schools in helping them achieve their sustainable green initiatives.
Therefore CSR is not outside our business strategy or just Charity, wherein we dole out money but an
integral part of the overall strategy of achieving excellence in business & promoting entrepreneurial skills in
our work force.
.

Our CSR Team comprises four members under the guidance of our CEO/ Director / Board of Directors. CSR
team headed by Group General Manager is responsible for implementing of CSR activities in PBC. The team
looks at the strategic supervision of all the CSR initiatives, strategic & executive management.
We have a senior level person who is dedicatedly interacting / engaging with the Government Authorities for
pursuing & pushing environmental improvements in the area. Marketing and HR are integral part of this, as we
firmly believe in mainstreaming of CSR to the last person in the organization.
CORPORATE GOVERNANCE
STRUCTURE
SERVICES

OUR MISSION & VISION
To be an excellent, world-class business
support services company; committed to
delivering benchmarked, quality services to
address customers' specific needs, whilst
caring for the environment, people around us
& creating value for our stakeholders.
To stand out as an organization, with passion for
consistent quality service, Care for Environment
and sensitive to the people around, that inspires
us from within to provide end-to-end business
support to our customers whom we consider as
the essence of our success.

Honesty And Absolute Integrity in whatever we do – Quality Business Ethics and Corporate
Governance, Empowerment, Excellence and Innovation, Competency and Up-skilling,
Sensitive to the Environment and Community Around Us, Winning -Being Best in the
Business Team Work, Work Hard yet keep it fun & above all – A company that has made
“Customer Care its Business”.
OUR ETHICS & VALUES

PBC has been certified to Six International Standards:
 ISO 9001:2008 Quality Management System
 ISO 14001:2004 Environment Management System
 ISO 22000:2005 for Food Safety Management System
 ISO 50001:2011 for Energy Management System
 OHSAS 18001:2007 Occupational Health & Safety
 SA 8000:2008 for Social Accountability
Signatory to UN Global Compact and commitment to Women Empowerment Principles (WEPs).
CORPORATE RESPONSIBILITY POLICY
Paharpur Business Centre (PBC) a provider of serviced offices along with a suite of 27 support services is committed to
perform its business in a responsible manner to produce an overall positive impact on society and environment. In doing
so, we shall strive towards:
Marketplace Leadership – We aim to run our business in a way that singles us out as a great provider of high quality
services and preferred partner of choice to do business with. Our aim is to work with our stakeholders to develop long –
term sustainable relationships.
Environment – We are an environment driven company and are aware of the scale of impact our operation has on the
environment.
As such, we are committed to exploring ways to reduce the impact of what we do. We shall take a responsible attitude
and lead the way in developing initiatives to further improve our environmental footprint. We shall be fully accountable
to our clients, employees and the society that we operate in. We will strive to create business opportunities for our
stakeholders and follow the core values, norms and ethics that are in-built in the way we conduct our business.
Workplace – We are committed to offering our employees a rewarding and challenging workplace. We aim to become
the best employer and employer of choice, demonstrated amongst other things, by current and past employees
recommending the company as a great place to work. We are channeling our efforts towards making PBC a fun place to
work for. We do believe people are core to any business and are one’s most important asset and therefore we focus our
INTERNATIONAL CERTIFICATIONS
& POLICIES

energies in taking good care of them as we believe that it makes good business sense to hire and retain great
employees. The idea is to synergize our efforts in order to create wealth for all.
Inclusivity and Equal opportunities for all is at the core of our human resource policy. We are strictly against
discrimination of any kind. We are committed to create awareness of HIV-AIDS at work place and have an adequate
policy in place to handle it.
Community – We strive to be good corporate citizens, we work to support the sustainability of both global and the local
communities in which we operate and actively encourage our employees, customers, suppliers to consider the needs of
others and involve themselves in public service through public private partnering. We are sensitive to the requirements
of the community around us and our business strategies are closely interlinked with their aspirations.
High standards of corporate governance care for environment and health & safety, override everything else that we do.
QUALITY POLICY
This policy underlines the commitment of the management and employees towards achieving quality in service by
providing services and facilities that consistently meet and exceed customer expectation. To have a motivated and
committed team by sustaining a working environment where each employee will be encouraged to excel.
The Quality Policy is communicated to all employees for effective implementation and shall be reviewed periodically for
adequate suitability.
PBC shall ensure compliance to all the regulatory and legal requirements and shall strive to go beyond the statutory
compliance.
Quality Objectives
Create a working environment in which all employees take personal responsibility for the quality of their work, inspect
the quality of their own work and correct their errors, are
1. Existing services shall be continuously upgraded and new services introduced to achieve customer satisfaction.
2. Review and identify needs for training and developing skills as per organizational thrust areas, support individual
efforts for self improvement by sponsoring short term courses and in-house training
3. Plan, coordinate, synchronizes service delivery time, which shall be set and communicated to the customer
4. Regular customer surveys shall be conducted to
a. Monitor assessment of services received
b. Understand needs and expectations
c. Up gradation and improvement in Service levels
d. Describe the provision of a new facility or service

ENVIRONMENT POLICY
We are committed to perform our business and related activities in a manner so as to achieve continual improvement in
environmental performance. In doing so, we strive towards:
• Encouraging recycling or reuse of office waste
• Conserving energy and water through better management
• Minimizing use of non-biodegradable in Food and Beverage department
• Providing indoor air quality conforming to specified ASHRAE standards
In keeping with our commitment to prevent pollution, PBC shall recognize the three ‘R’s, Reduce, Reuse and Recycle. We
are committed to compliance with applicable environmental legislation and regulations.
We are committed to compliance with applicable environmental legislation and regulations. We will implement the
environmental policy by setting and reviewing objectives and targets periodically without sacrificing quality of life.
We shall strive to create awareness among our customers and sub-contractors for better environmental performances.
This policy shall be documented and training imparted to employees for effective implementation. This policy shall be
made available to public.
Objectives and Targets for EMS 2011
1. Reduction of water consumption
2. Monitor & control Air Emissions
3. Reduce Biological loads in Waste Water Discharges
4. Monitor & Measure Storm Water Discharges
5. Increase the use of sustainable green products
6. Dispose the waste generated in PBC in an environment friendly manner
7. Reduce the carbon foot print generated by grid power at PBC
8. Reduction Of Fresh Paper Consumption
9. Environment Friendly Disposal of food/biodegradable waste
10. To maintain the occupant comfort requirement ASHRAE standards for IAQ

SOCIAL POLICY
At Paharpur Business Centre (PBC), we are committed to performing our business and related activities in a socially and
environmentally responsible manner so as to achieve continual improvement, responsive to the needs of the
organization.
We believe in the triple bottom line evaluation method in delivering performance
• Profit
• Care for environment
• Social accountability
We believe that “it can be good business” to care for one of our stakeholders viz. the society and people around us. It
enables us to employ and retain great employees.
We recognize that people are the core of the organization and we are committed to pursuing practices that ensure
welfare and growth of our people. We shall strive to create safe & fair workplace for all our employees.
We shall endeavor to create awareness among our customers, sub-contractors, & other important stakeholders on
social issues related to our business area.
In doing so we shall comply with the applicable national legislation and regulations and respect international
conventions. We will implement this policy by setting and reviewing the procedures, standing instructions and related
programs.
We shall strive to integrate the relevant principles of UN Global Compact that relate to Human Rights and Labour
Standards with PBC‘s worker policies, code of Conduct, procedures and SA Standard requirements, in order to
mainstream the principles in our day to day operations.
This policy will be effectively documented, implemented, maintained, communicated, and accessible in a
comprehensible form to all personnel, including directors, executives, management, supervisor, and staff, whether
directly employed by, contracted with, or otherwise representing the Company.
The policy will be publicly available in an effective form and manner to interested parties, upon request.
Management shall review this policy periodically to ensure that it remains relevant and appropriate to the
organizational SA objectives & goals.
Social Accountability Objectives
1. To ensure that 20% of our important stakeholders shall be trained & create awareness among them on Social
Accountability system practiced at PBC & its requirements relevance.
2. To ensure annual health & medical checks for all employees
3. To ensure that annual workers survey is being done. The objective of this survey is to get feedback on company’s
policy & procedures.
4. 4. Adhere to all legal requirements relating to working hours, wage, and health and safety systems.

OCCUPATIONAL HEALTH & SAFETY POLICY
Paharpur Business Centre (PBC) a service provider of office and conference facilities, along with a suite of 27 support
services. It is committed to provide a safe & healthy environment, to prevent injury & ill health to its employees,
occupants, visitors, guest, subcontractors & other interested parties. In doing so we will strive towards:
 Commitment to compliance with applicable legislation, regulations and other applicable requirements that
relate to our Occupational Health & Safety Hazards.
 We will implement the health and safety policy by setting and reviewing objectives and targets periodically to
control and minimize risks due to OH&S hazards.
 We will ensure continual improvement in OH&S management and its performance.
 This policy will be documented, maintained, communicated and reviewed periodically to ensure that it remains
relevant and appropriate to the organizational OH&S
 Objectives & goals. Training will be imparted to all the persons working under the control of the organization for
effective implementation.
 We will strive to create awareness among our customers, sub-contractors, guests & other interested parties for
better performance & to make them aware of their individual OH&S obligations.
Policy shall be made available to public, if required.
OHSAS Objectives
1. To ensure a healthy and safe working environment at PBC we conduct awareness programme on Occupational
Health & Safety and emergency preparedness for PBC employees on a quarterly basis i.e. once in every three
months.
2. To ensure that all the PBC team members are free from major diseases/ ill health due their operational
activities, we will conduct annual health & medical checks for all the team members at PBC & also will do the
specific health checkup of the team members involved in the operational departments as per the requirement
of their activities.
3. To prepare all the occupants in the building (including staff, clients and subcontractors) for ready response to
the emergency situations, we will conduct mock drills / fire drills on half yearly basis.
4. To gradually reduce the most risk zones to less risk zone by continual improvement, the department wise Hazard
Identification & Risk Assessment will be done on yearly basis.
5. To reduce the ill- health and injuries at work place, we will record & evaluate the incidents / near misses 100% at
PBC.
6. To comply with applicable legal requirements to which the organization subscribes, we will do the evaluation of
legal and other compliances department wise on six-monthly basis.

FOOD SAFETY & MANAGEMENT POLICY
We at Paharpur Business Centre (PBC) are committed to provide fresh, safe & healthy food to our customers. We are
the end processor of the food chain and then the food directly consume by the consumer. In doing so we strive towards:
• Ensuring compliance to all applicable regulations and legislations.
• Ensuring all raw materials is purchased under controlled conditions and from best possible supplier or source.
• Meeting the specific needs and exceeding expectations of our customers by followed the application food safety
norms and at the same time providing delicious and nutritious food.
• Creating awareness among our staff, customers and suppliers about food safety.
It will be our constant endeavor to take regular feedback from our clients to ensure improved performance and
continual improvement.
FSMS Objectives
FSMS Team of Paharpur Business Centre is committed
1. To continue deliver 100% safe food to its customers by implementing GMPs & GHPs and review the same
through customer complaints & feedback at six months interval.
2. To ensure that all the suppliers are aware of legal requirements (through Trainings, regular visits to suppliers
etc.).
3. To ensure that there is no expired food item stored in the Kitchen at PBC, Pantries on floors and Lattice area and
the same will be verified on a weekly basis.
ENVIRONMENTAL TOBACCO SMOKE POLICY
• The indoor air quality at PBC confirms to the ASHRAE standard and Tobacco smoking inside the building is
strictly prohibited. Restricting smoking in the workplace is a part of complete health and safety promotion
program in the business centre
• For smokers, PBC has provided a separate identified room at the terrace area, typically dedicated for smoking.
The smoking room has a separate ventilation system with an exhaust and air-conditioner ensuring the air quality
inside the building is not affected by ETS.
• Employees & clients will be informed of this policy through signs posted in buildings.
• Any violations of this policy will be handled through standard disciplinary procedures.

SUSTAINABLE PURCHASE POLICY
At PBC, We Strive Hard To Ensure That We Purchase In An Environmentally Sensitive Manner. Whether It Is A Simple
Purchase Of Paper Or Pens, Computers, Laptops, Food Raw Material, Carpets To Heavy Duty Engineering Equipments,
Our Preference Will Be To Buy “Clean, Green And Energy Efficient” Products And Services.
We Are In The Process Of Developing An Environmentally Preferable Purchasing System In Order To Promote The
Concept Of “Green Buying” And By Doing So We Will Reduce Our Carbon Footprint and Promote Green Purchasing
Processes.
We Will Find & Evaluate Information About Green Products & Services And Include The Necessary Specs In Our Product /
Service / Vendor Evaluation Form And Wherever Possible, Based On Availability And Financial Viability Purchase Green
And Environmentally Sustainable Products And Services, without Compromising On The Quality Of Life At PBC.
We Will Consider The Following Environmental Attributes At The Time Of Purchasing:
• Encourage local suppliers based in within 100 km radius of our location
• Durable And Not Single Use Or Disposable Wherever Possible And Applicable
• Made Of Recycled Material
• Biodegradable And Safely Disposable
• Made From Rapidly Renewable Material
• Energy Efficient
• Will Prefer Procuring From Companies and Organizations that have responsible & Sustainable Environmental
Track Record
• Reduced Packaging – Financially Viable Also
• Reduces Green House Gas Emissions
• Scalable / Upgradable
• Water Efficient Technologies
• Use of renewables wherever applicable and possible
The above attributes will not be limiting & will be subject to change & review on a regular basis.
The Objective Of our Purchase Policy is to reduce the adverse environmental impact Of Our Purchasing Decisions & 80%
of our total purchase to be done through locally based suppliers.
And It Will Be Our Constant Endeavour To Develop And Redesign As Per The Requirement Of The Organization. By
including environmental considerations in our purchasing procedure, along with concerns about price, quality and
availability, we will remain fiscally responsible while attempting to promote practices that improve public health and
safety, reduce pollution & carbon emissions and conserve natural resources.

GREEN CLEANING POLICY
The policy is introduced by PBC to provide a safe, clean, and healthy environment for staff and visitors. It is to maintain a
position at the forefront of cleaning maintenance technology by employing safe, effective cleaning methods and
equipment. It is strongly committed to “Green Cleaning” through its use of chemicals, equipment and techniques that
are environmentally friendly.
Our policy encourages all our staff and visitors to participate, support and help sustain this commitment to the
environment. Green Cleaning includes a number of elements - choosing cleaning products and equipment that are not
detrimental to the environment and effective in their application as cleaning maintenance.
The objective of Green Cleaning Policy:
To ensure staff and visitors are not exposed to any potentially hazardous chemicals or other potentially hazardous
situations. To ensure that where and when chemicals, other cleaning agents, and cleaning equipment are in use that
every effort has been made to limit and/or minimize any potential adverse effects which may diminish a facility’s indoor
air quality or otherwise affect negatively the building user’s well being.
EQUAL EMPLOYMENT OPPORTUNITY POLICY
Paharpur Business Centre & all its related properties and holdings support equal employment opportunities for
everyone. We are committed to the ten principles of United Nations Global Compact (UNGC) i.e. Human Rights, Labour,
Environment and Anti-Corruption. We are also certified for SA 8000 for our social accountability.
PBC’s Equal Employment Opportunity (EEO) policy states that every person has the same human rights and privileges
without regard to his or her race, color, religion, sex, age, handicap, disability, marital status, national origin or economic
status.
Equal employment opportunity means that every applicant for a job should be considered solely on the basis of his or
her qualifications. It also means that every employee should be treated equally with every other similar employee,
without discrimination because of his or her race, color, religion, sex, age, handicap, disability, marital status, national
origin or economic status.
The Company expects full cooperation of everyone associated with it to make sure these principles are upheld.
Furthermore, the Company expects that all matters related to recruiting, advertising, hiring, training, compensation,
benefits, promotions, transfers, layoffs, recall from layoffs, educational assistance, and social and recreational programs
and all treatment on the job, be free of any discriminatory practices. It is PBC’s constant endeavor to spread the
message of Equal Opportunities for all through various interactions and meetings with its supply chain and other
stakeholders.

CEO STATEMENT OF SUPPORT FOR THE WOMEN’S
EMPOWERMENT PRINCIPLES
We, at Paharpur Business Centre (PBC), are committed to
support the cause for advancing equality between
women and men, its:
• An important Business case for us – Equality
Means Business, it
• Brings the broadest pool of talent to our
endeavors;
• Further our company’s competitiveness;
• Meet our corporate responsibility and
sustainability commitments;
• Model behavior within our companies that
reflects the society we would like for our
employees, fellow citizens and families;
• Encourage economic and social conditions that
provide equal opportunities to both women and
men, girls and boys;
• Foster sustainable development in the countries
in which we operate.
Therefore, we welcome the provisions of the Women’s
Empowerment Principles – Equality Means Business,
produced and disseminated by the United Nations Entity
for Gender Equality and the Empowerment of Women
(UN Women) and the United Nations Global Compact.
The Principles present seven steps that business and
other sectors can take to advance and empower women.
Equal treatment of women and men is not just the right
thing to do – it is also good for business.
The full participation of women in our enterprises and in
the larger community makes sound business sense now
and in the future. A broad concept of sustainability and
corporate responsibility that embraces women’s
empowerment as a key goal will benefit us all. The seven
steps of the Women’s Empowerment Principles will help
us realize these opportunities.
We encourage & urge business leaders to join us and use
the Principles as guidance for actions that we can all take
at the workplace, marketplace and community to
empower women and benefit our companies and
societies. We will strive to use sex-disaggregated data in
our sustainability reporting to communicate our progress
to our stakeholders.

POLICY ON AFFIRMATIVE ACTION
• PBC affirms the recognition that its competitiveness is interlinked with the well being of all sections of the Indian
society.
• PBC believes that equal opportunity in employment for all sections of society is a component of its growth and
competitiveness. It further believes that inclusive growth is a component of growth and development of the
country.
• PBC affirms the recognition that diversity to reflect socially disadvantaged sections of the society in the
workplace has a positive impact on business.
• PBC will neither practice nor support conscious discrimination in any form.
• PBC does not bias employment away from applicants belonging to disadvantaged sections of society if such
applicants possess competitive skills and job credentials as made public.
• PBC's selection of business partners is not based on any considerations other than normal business parameters.
In case of equal business offers, PBC will select a business partner belonging to a socially disadvantaged section
of society.
• PBC will have a written policy statement on Affirmative Action in the workplace.
• PBC will have an employment policy that is the public domain. It may place such policies and employment
opportunities on its website to encourage applications from socially disadvantaged sections of society.
• PBC will make all efforts for up-skilling and continual training of employees from socially disadvantaged sections
of society in order to enhance their capabilities, and competitive skills.
• PBC will have a partnership programme with educational institutions to support and aid students from socially
disadvantaged sections of society.
• PBC will have a senior executive accountable to the MD to oversee and promote its Affirmative Action policies
and programmes. The senior executive will present a biannual report to the Board of the Company about such
policies and programmes.
• PBC further has a policy to maintain records on Affirmative Action.
• PBC makes available its learning and experiences as a good corporate citizen in Affirmative Action to other
companies desiring to incorporate such policies in their own business.

Some of our awards are listed below:
• Kamal Meattle, CEO, Paharpur Business Centre has been honoured with the Leadership Award 2013 presented by
Indo-American Chamber of Commerce (IACC)
• Received special commendation in CoreNet Global 2013 Awards for Industry Excellence, Economic Development
and Sustainable Leadership
• Awarded by ET Now for World CSR Award under the category of Best Workplace in February 2013
• Paharpur Business Centre (PBC) has been awarded CII-ITC award for ‘Strong Commitment To Sustainable
Practices’, for the year 2011
• Received National Award for "Excellence in Energy Management" from CII in September 2010.
• Received G-Cube Shrishti Award for Good Green Governance on April 22nd 2010 for our Environmental Initiatives
• Received Runner's up Award for "Corporate Social Responsibility" category from Cityscape Real Estate India in
December 2009
• Received "Water Efficient Unit" Award from CII in National Award for Excellence in Water Management 2009
competition
• Received National Energy Conservation Award for "Energy Conservation Practices in Office Building Sector" in
December 2009 from Bureau of Energy Efficiency (BEE)
• Mr. Kamal Meattle, CEO, Paharpur Business Centre is honored with Asia Pacific Entrepreneurship Award 2009 for
"Outstanding Entrepreneur" in December 2009.Received G-Cube Srishti Award for Good Green Governance on
April 22nd
2008 from the Hon’ble Chief Minister of Delhi, Mrs. Sheila Dikshit
• Received Special Jury Recommendation Award for “Innovative System Design in IAQ” from Bry Air in 2008
AWARDS & ACCOLADES

COMMITMENT TO UN GLOBAL
COMPACT
Paharpur Business Centre is a participant to the
United Nations Global Compact, a voluntary
corporate citizenship initiative, and supports and
advances its ten principles within its sphere of
influence. The principles of UN Global Compact
address Human Rights, Labour Rights (including
Child Labor), and Environment & Anti-Corruption.
At PBC we strive to address all the ten United
Nations Global Compact principles and it is our
constant endeavour to internalize them into our
day-to-day business. We are very firmly and deeply
committed to the spirit of United Nation’s Global
Compact. We submit our yearly report on the
Communication Principle 5: The effective abolition
of child labour.
On our Communication on Progress (COP) to
UNGC- Visit www.unglobalcompact.org. The ten
principles are:
HUMAN RIGHTS
Principle 1: Businesses should support and respect
the protection of internationally proclaimed
human rights within their sphere of influence
Principle 2: Make sure that they are not complicit
in human rights abuses
LABOUR STANDARDS
Principle 3: Businesses should uphold the freedom
of association and the effective recognition of the
right to collective bargaining
Principle 4: The elimination of all forms of forced
and compulsory labour
Principle 6: Eliminate discrimination in respect of
employment and occupation
ENVIRONMENT
Principle 7: Businesses should support a
precautionary approach to environmental
challenges
Principle 8: Undertake initiatives to promote
greater environmental responsibility and diffusion
of environmentally friendly technologies
Principle 9: Encourages the Development and
Diffusion of Environmentally Friendly
Technologies
ANTI CORRUPTION
Principle 10: Businesses should work against all
forms of corruption, including extortion and
bribery.

OBJECTIVES:
Useful & Effective collaboration with our stakeholders to meet the challenges, ever changing business needs and
demands, while consistently delivering sustainable value to all our primary stakeholders i.e. Employees, Suppliers,
clients, communities in which we operate.
We firmly believe in balancing stakeholder priorities and expectations – this is absolutely essential for responsible
business performance – by doing this we effectively manage our business risks.
At PBC we ensure, that we meet and have a meaningful dialogue with our primary stakeholders, at least twice a year.
However with our immediate and most important stakeholders i.e. employees, clients, subcontractors, Govt. Bodies
etc., we have a system of ongoing engagement.
During the current year, PBC initiated a broader stakeholder engagement; listening and acting on the inputs received
from our stakeholders/interested parties to further improve our business performance & services.
Our goal is not only to adhere but exceed conformance to the law & with this intent we have gone all out to include our
important stakeholders i.e. customers, subcontractors, employees, etc in our various engagement processes - training &
awareness campaigns, joint pitching, sponsoring common interest programmes etc.
From our consultation with our major and critical stakeholders, the nature of challenge facing us is clearly understood by
us. Our new cross business CSR approach need to be based upon a consistent framework, capable of accommodating
the widely varying levels of achievement across our two-business areas, and of taking account of different social,
environmental and economic priorities.
STAKEHOLDER ENGAGEMENT
COMPACT

The list of various stakeholders along with their engagement & association benefits to both is mentioned in the table
below:
S.
No.
Stakeholder
[by priority]
ENGAGEMENT BENEFITS TO
Method Frequency Business Stakeholder
1 Shareholders Management Meeting /
Board Meeting
Half yearly /
Yearly
Financial and budgetary approvals
for investments in green and clean
technologies, business strategies
get ratified. Valuable inputs to
improve performance, positive
brand image
Clients get value for money
services
2 Employees Staff welfare meetings,
Departmental Meetings
with CEO, Inter-
departmental meeting,
management review
meetings, committee
meetings, events and
celebrations.
Monthly Enhance Productivity and Efficiency,
increase in business, positive brand
image
Increase motivational levels
and enhance their capabilities,
clarity on goals and objectives,
personal and professional
growth, monetary emoluments
3 Customers Letters / Presentations /
Meeting / Customer
Satisfaction Surveys/
Feedback / Annual Parties /
Get together
Daily /
Weekly /
Monthly /
Annually
Enhance the business, Building up
of Trust and loyalty, positive brand
image, inputs on improving the
services and business
Quality services, Increased
service efficiency and
effectiveness
4 Family of
employees
Picnic / Family Day /
Annual Get- together
Annually Motivated Team and Happy
workforce, Loyalty, retaining
talent.
Sense of Pride, achievement,
oneness, Sense of belonging
(part of PBC family)
Endorsement by family of an
employee’s choice of
employer
5 Suppliers /
Vendors /
Subcontractor
Visits and Annual Meeting Regularly /
Yearly
Relationship building, Building of
trust and faith, transparency,
better negotiations and better
value for money as credibility is
established, branding, learning
and awareness process, out of the
box innovation / customization of
product and services
Strong Business relationship,
trust level increase, credit
safety, learning and
awareness process, out of the
box innovation /
customization of product and
services, increase business
and orders
6 Government New Policies / planning
for business / industry,
Laws
Regularly Get a platform to place their
concerns to the government
Support from the industry
and corporate
7 Community Initiatives on community
development and various
important days
Regularly Credibility/positive brand image,
Goodwill of people, perceived as
a responsible corporate
Better engagement process
for the community,
community gets a platform to
voice their concerns,
apprehensions, appreciations
and suggestions
8 Investors Meetings, Presentations,
Seminars and conferences
Regularly Access to money, grants / loans.
Growth and diversification
opportunities, new business
segments and projects
To deal with responsible
corporate, technology
partner, Growth and
diversification opportunities,
new business segments and
projects, last but not the

PBC is a member of several business associations & International organizations. In this context we implemented a
number of new initiatives during the reporting period as summarized in the next section – Propagating Green Message,
while new targets were set for the coming year. This section includes references to relations with our major stakeholder
groups and development of our activities.
Membership/Associatio
ns with external
organizations
Membership/Associations with the following organizations:
 Organizational Stakeholder of Global Reporting Initiative
(GRI)
 Indian Green Building Council
 US Green Building Council
 PHD Chamber of Commerce
 NASSCOM
 FIEO
 Confederation of Indian Industries
 ASSOCHAM
 European Business Group
 FICCI
 Indo-American
 Indo-German
 Indo-Canadian
 Indo-French
 Indo-Australian
 Indo-Italian
 EU Chamber of Commerce
 Global Compact Network, India
 FRAI
 NHRAI
 Swiss Indian Chamber of Commerce
 Indo American Friendship Association
 ASHRAE India chapter
 ISHRAE
 Electronic and Software Promotion Council
 RICS International Ltd.
 CoreNet
 European Business Group
 The Indus Entrepreneurs (TIE)
On-going process. Relate and
exchange information on
developments and outcomes
Exchange Notes at various
Forums organized by these
business associations.
Sharing & Learning
sustainable & green best
practices.
Through them making
recommendations to the
Government on various
policy matters that
facilitate sustainable
growth and development
of the Industry.
Participating in their
various programmes &
interventions
least attractive returns on
their investments and risk
hedging
9 Media Electronic and Print media
- Publication, Articles,
interviews
Regularly Positive brand image, Creating
awareness about the business
entity, indirectly it impact the
sales and market value
It’s a win-win situation media
gets story to tell especially
when it is innovative and
new and create a niche
10 Industry
associations
Meetings, Presentations,
Seminars, trainings,
workshop and
conferences
Regularly Knowledge sharing, bridge
between industry and govt. for
framing policy that aid
businesses.
Credibility Enhances, get
more corporate / members /
followers

STAKEHOLDER ENGAGEMENT: PROPAGATING “GREEN”
BUSINESS PRACTICES
PBC has always extended its support to The Climate Reality Project India (TCPI). TCPI is an independent chapter of Nobel
Laureate Al Gore’s, The Climate Project. It was established in March 2008 with a mission to create awareness on man-
made climate change and to help India respond.
Our CEO, Mr. Meattle is the trustee to TCPI. PBC has partnered with Climate Reality India in various awareness
campaigns and other initiatives. PBC has been giving continued support to its Teacher’s Training Program to be
undertaken in collaboration with Delhi Government.
The aim is to take the climate message to 10,000 teachers from 5,000 Delhi Schools and ultimately reach out to 1 million
children. This will help children in understanding the factors behind climate crisis and how one can act wisely to reduce
the adverse effects of climate change.
These training programs aim at inculcating eco-friendly habits within the children so that they are not only aware of the
climate change of the environment but also make resolutions; implement them and act accordingly.
PBC was associated with 24 Hours of Reality organized by The Climate Reality Project, India. 24 Hours of Reality is an
initiative of The Climate Reality Project. It is an interactive telecast that aimed at bringing the world together for the
largest-ever discussion (live web-broadcast) about carbon footprints and ways of reducing it.
This year, 24 Hours of Reality was held on 23rd of October, 2013 at PBC. The theme of this event was “Cost of Carbon”.
Idea behind this was to identify the cost of carbon emitted, adverse impacts and how to make all pay for it.
As a part of CSR activity, PBC helped in organizing and promoting the Asian-hour of this event. We promoted this event
on a large scale by posting regular updates and mailers on social media to make people aware of this initiative. We
invited a group of eminent people who actively participate in climate and environment related discussions in order to
address key issues relating to Climate Change & its impact on business & human life.
In addition to this, Mr. Barun Aggarwal, Director - Sales and Marketing, PBC enlightened the audience on the importance
of air quality. During this session he discussed about air pollution and the need for good quality air. He brought forth a
new dimension to the entire session by emphasizing on Indoor Air Quality.
People tend to think that air pollution is something that only takes place outside which is wrong. Pollution takes place
both indoors and outdoors. In fact as per recent studies, indoor air is 5 -10 times more polluted than the outdoor air and
can cause grave health hazards like lung impairment, cancer, death etc.
Mr. Aggarwal talked about the indoor air pollutants; their sources and how can we reduce air pollution inside our
homes/buildings. This was followed by a question and answer session. All the questions were answered by key speakers
who were: Dr. Ram Boojh, Programme Specialist, Natural Sciences, UNESCO Cluster Office for South Asia, Dr. Ramesh
Kumar Jalan, Resource Person & Moderator Climate Change Community, Solution Exchange, United Nations
Development Programme & Mr. Krishan Kalra Retd. Director General PHD Chambers (Climate Leader) and Mr. Barun
Aggarwal, Director - Sales and Marketing, PBC.

TRAINING FOR SUPPLY CHAIN
PBC purchases goods and services — ranging from office
furniture to promotional items.
It is PBC’s firm belief to promote local vendors & suppliers. This
not only promotes the local expertise and talent but also
positively impacts our carbon footprint. We try and promote at
least 80 % of our significant group of suppliers that are located
near our operations.
PBC follows a global sourcing and relationship management
strategy for materials and services worldwide with a special
focus on the top suppliers of critical goods and services. We
maintain strict quality, environmental, ethical, health and
safety, and labor standards in our own operations — and we
insist on responsible standards and licenses from our external
manufacturers.
We try and do at least 80% screening of our significant vendors
/ subcontractors by physically visiting the sites based on human
rights & labour standards.
PBC is committed to diversity both in our workforce and among
our suppliers. We cast the widest net in our search for talent,
seeking qualified suppliers, large and small, from all segments
of the business community.
Training programmes are also held to upgrade
their awareness levels and knowledge of the
materials they supply to the business centre. We
ensure the use of only eco-friendly products.
This is our regular practice and we interact with
them; organize special training programs for
them so that they fully understand the extent of
our quality, social and environmental
specifications. We constantly update them on
our new services, requirements, customer
specifications etc.
Annually we train at least 20-25% of our
significant vendors and subcontractors on
different issues relating to health & Safety,
Environment, Good Labour & Human Right
Policies, HIV-AIDS & our Ethical Practices.

AWARENESS CAMPAIGN FOR PBC TEAM
& CREW MEMBERS
Change is the only element that stays constant in life. And a change is beneficial if it is for good. To bring a change in the
society one has to bring about a change in one-self. With this belief, PBC has started a training program, “Green-
Preneurs” this year.
Green-Preneurs aims at training PBC team members including lower staff about the importance of environment. They
are made aware of the environmental problems like global warming, floods, cyclones, earthquakes etc and the reasons
behind it.
At PBC, we educate them how we, on our part, can do our bit to curtail such problems. We have integrated these green
practices and measures at operational levels. Our housekeeping team uses only green guard certified products for
cleaning.
They also ensure that no water and land contamination takes place while carrying out the process of cleaning at PBC.
Similarly, every department has been instructed to follow some common as well as specific instructions to upscale the
green-o-meter. We motivate people to follow those instructions and keep a close vigilance on the implementation.
Other than this, we also train them about the repercussions of air pollution and the advantages of good air quality. Our
Indoor Air Quality team trains employees about small measures that everyone can execute at their homes to breathe
fresh air and stay healthy.
Green-Preneurs will enter the New Year with more ideas, new developments and new teaching strategies to ensure
that we derive results.

Communication:
We follow several practices to capture and address the
concerns, perceptions, suggestions of different
stakeholders.
We have a very strong & effective medium of connecting
and communicating with the stakeholders - internal as
well as external. Our immediate stakeholders are our
customer, employees, guest, visitors, suppliers &
subcontractors.
Building Occupants – Clients:
There is a process of constant interaction with our
customers by a department that is dedicated to looking
after all aspects of customer needs during his stay at the
Business Centre. This is the property management
department (PMS) that regularly interacts with the
customers to know and understand their needs /
requirement beyond the realms of the contractual
obligations.
Communications i.e. advertisements, marketing
collaterals or any other promotional literature strictly
adhere to the applicable laws, standards & our voluntary
codes.
We ensure that our communication is clear & accurate in
terms of what we can deliver to the client and it complies
with our SOPs and Internal Quality Benchmarks
This not only helps us in honing our services but also by
listening to our customers we are also able to provide
them value additions on their businesses.
After all our tag line also says just that: “We make
Customer care our Business”.
At PBC, Customer inputs are collected / gathered using a
variety of methods before, during and after providing an
office space or service. Mostly online surveys are
conducted to collect information from the potential
customer, to record the moment of truth.
This data is compiled and streamlined in order to
implement new processes and to see that this
information is put to best possible use to enable a better
service delivery structure.
It is a set of processes to ensure that the processes are
conforming to our internal standards as communicated to
Customer Satisfaction survey is conducted quarterly in
a year rather than making it an annual affair.
We also have a system to further understand their
requirements by conducting exit interviews to know
their feedback on our services, our strengths and our
weaknesses, areas for improvement and their
perception about us. We ensure 100% exit interviews,
with all Office facility clients.
The team members who are directly in contact with
customers are regularly trained and are also briefed
about overseeing daily operations and client
requirements / complaints etc., in morning meetings,
held on a daily basis.
A special help desk is set for our clients, which is
equipped to address all their queries.
E-mails / Letters are regularly sent to our clients for
any updates or revisions in policies and special offers.
The senior management ensures their alignment with
the strategic direction of the company. Action plan is
made to address changes to these processes in order
to meet the overall objective.
Internal Staff / Employee:
Employees Satisfaction Surveys (ESS): We strongly
believe that motivated and satisfied employees are
one of the prime assets of any organization, especially
a service oriented company.
ESS is conducted twice in a year by HRD to understand
the employee perception of whether the organization
is employee-friendly or not and to gauge current levels
of satisfaction and identify opportunities for
improvement (OFI) as suggested or recommended by
employees.
Board Meetings and Staff Meetings: Board Meetings
will be held at frequent intervals and only the Senior
Level Managers as authorized by the management are
allowed to attend these meetings. Other personnel
may be invited to attend on a need basis.

All directors are involved in the decision making
process and will have one vote each. The
C.E.O/Managing Director will have the absolute right
to decide which subject on the agenda will be put
through a voting process and the final decision will be
made by the CEO/Managing Director or the General
Manager in his absence, after the vote which will be
binding on all Employees. Minutes of the Previous
Board Meeting will be circulated at the subsequent
Board Meeting. Staff meetings will be held at least two
times a year.
These informative meetings allow Employees to be
informed of recent Company activities and changes in
the workplace.
Bulletin Boards: Bulletin boards, placed in designated
areas, provide employees access to important posted
information and announcements. The employee is
responsible for reading necessary information posted
on the bulletin boards.
Suggestion Box: The Company encourages employees
- who have suggestions that they do not want to offer
orally or in-person - to write them down and leave
them with their superior or the management. Every
care will be taken to preserve the employee’s privacy.
No action will be taken on anonymous complaints or
suggestions and the management has the right to
reject such suggestions. Suggestions may be sent by e-
mail to their respective superior or departmental
manager.
Procedure for Handling Complaints: Under normal
working conditions, employees who have a job-related
problem, query or complaint should first discuss it with
their immediate superior. At this level, employees
usually reach the simplest, quickest, and most
satisfactory solution. If the employee and superior
cannot resolve the problem, the company encourages
the employee to escalate the issue upwards in the
management hierarchy – HR, Manager, DGM, GM’s
Committee, Director / until the problem is resolved.
Grievances: An employee shall convey grievances to
the management verbally or in writing.
The management shall respond, in writing and within a
reasonable time, on the status and action taken on the
grievance. The management may opt to implement
corrective measures immediately or at their discretion,
establish a board of inquiry to review and consider the
grievances. The board of inquiry shall recommend to
management, the corrective measures to be
undertaken.
Supply Chain / Vendors
The company follows a practice of obtaining feedback /
suggestion from vendors, subcontractor regarding the
quality of services rendered at PBC. It helps us to
overcome the shortcomings, if any, faced by vendors /
subcontractors. Their suggestions, if found reasonable
and practical, are placed before the board of directors.
PBC practices supplier development system and
constantly monitors their awareness level on various
qualities, environmental and social aspects. We regularly
invite our sub-contractors, vendors, and other
stakeholders for periodic meetings and brain storming
sessions in order to improve our services and also share
best practices. They are surely our “Partners in
progress”.

REPORTING METHODOLOGY & MATERIAL ISSUES
& CREW MEMBERSReporting method:
PBC has a long tradition of sustainability reporting,
beginning in 2002 when we published our first
Sustainability report, which provided details of our social
and economic performance in addition to our
environmental results.
Our reports have always been internally prepared by our
team & we write about what we actually do.
Our Seventh Sustainability report reflects the progress we
have made in our business, embedding the GRI
sustainability principles, ten principles of United Nations
Global Compact & WEP.
This is also supported by the inclusion of sustainability in
the PBC Management Agenda and the company strategy.
Reporting standards:
We have followed relevant best practice standards and
international guidelines while compiling the sustainability
performance covered in this report. Most important are
the Global Reporting Initiative’s (GRI) G3 Sustainability
Reporting Guidelines.
With regard to the GRI Application Levels system, we
assessed ourselves at the B level. A detailed overview of
our Management Approach and the G3 Core Indicators is
provided at the end of this section.
We signed on to the United Nations Global Compact in
the year 2002, as founding members of Global Compact
Network India, joining thousands of companies from all
regions of the world as well as international labor and civil
society organizations to advance 10 universal principles in
the areas of human rights, labor, the environment and
anti-corruption. Our General Business Principles,
Sustainability and Environmental Policies, and our
Supplier Sustainability Declaration are the cornerstones
that enable us to live up to the standards set by the Global
Compact. This is closely monitored and reported through
our Communication on Progress (COP) submitted annually
to the UN Global Compact.
Material issues and our focus:
Based on ongoing trend analysis and stakeholder input,
we identify the key material issues for our company
from a sustainability perspective. We have mapped the
issues in the table below, taking into account the:
• Level of concern to society at large and
stakeholders, versus impact on PBC, and
• Level of control or influence we can have on an
issue through our operations and
products/solutions.
This is a dynamic process, as we continuously monitor
it. We develop our policies and programs based on our
findings. The results have been reviewed and approved
by the Sustainability Board.
For our next report we plan to carry out formal survey
on our CSR priorities with our key stakeholders in order
to develop a more meaningful & relevant material
matrix.
Key material issues:
PBC follows the triple bottom line evaluation and
reporting of business through Environmental Integrity,
Social Equality and Economic Viability. These three
principles form the cornerstones of our overall
business strategy and also guide our growth strategies
in the larger scheme of things.
The prioritization of the material issues is addressed as
per the enormity of the impact that an activity has on
our business.
Therefore issues relating to climate change,
environment, health & Safety, community welfare,
employee & client engagement / retention,
stakeholders expectations & interest, supply chain and
economic performance are always of great concern to
the organization.

1. Environmental Stewardship - We are an environment driven company and are aware of the magnitude of impact our
operation has on the environment. As such, we are committed to exploring ways to reduce the impact of what we do.
We shall take a responsible attitude and lead the way in developing initiatives to further reduce our environmental
footprint.
Strategy Plan
Utilize natural resources and other
substances of concern, judiciously, across the
system, processes and supply-chain
- Practice ‘Green Purchase’
- Lifestyle changes / effective house rules
- Create awareness; knowledge sharing
Treat energy-efficiency as a resource and
capture the savings that it offers; harness
renewable
- Adopt clean and green technologies, Systems design
- Lifestyle changes / effective house rules
- 3M’s: measure, monitor and manage, Benchmarking
Focus on minimum water usage and
discharge and improve water-efficiency
continuously
- Adopt water-efficient technologies
- Reuse grey water
- 3M’s: measure, monitor and manage, Benchmarking
Close loops for materials to achieve ‘zero
waste’ and implement ‘Reduce, Reuse and
Recycle’ throughout the system
- Minimize wastage, Segregate waste at source
- Wealth out of Waste: Put waste to use
- Benchmarking (Waste Stream Audit)
2. Social Accountability - We believe that “it can be good business” to care for one of our stakeholders viz. the society
and people around us. We are also mindful of emerging social concerns and priorities of internal as well as external
stakeholders. We shall strive to create safe and fair workplace for all our employees and engage with stakeholders
across the supply-chain for their betterment.
Strategy Plan
Provide employees a healthy and safe
workplace; engage with them for their
Personal and Professional growth
-Internal/external training programs and awareness
program/activities (celebrating environment, earth day)
- Recreational activities
- Employees’ health and welfare
Work for the betterment of community and
surrounding
- Community welfare (NPG)
- Support social causes (Nanhi Chaan, TCPI)
Engage regularly with external stakeholders;
continuous improvement in quality
- Provide superior service to the end-customers
3. Economic Viability – Improve the financial bottom line and create wealth for all. These actions help us in our
branding, we are seen as a responsible corporate thereby enhancing our customer base. Our strategy is to attract
new businesses and ventures by going green and thinking out of the box.
Strategy Plan
Study and understand the needs and
requirements of the end-customer and
tailor services accordingly; continuous
improvement in quality
- Research and Development (Proactive as well as feedback-based)
- Provide superior service to the end-customers as per quality
standards.

HUMAN RIGHTS & LABOUR STANDARDS:
At PBC, we ensure strict adherence to laws enacted by the Government of India, to protect the interests of the workers.
We follow Shops & Established Act. SA 8000:2008 certification cements PBC’s commitment on staff welfare & social
accountability. Through this PBC reinforces its commitment to basic rights, freedom to all, fair wages, equal opportunity
no discrimination on any account, Inclusivity, training & skill development, health, safety etc.
A fair and open channel of communication is maintained for all personnel at the work place. In our Management
Standing Instructions (MSI) - Code of Conduct expresses our support for the UN Declaration of Human Rights and during
our various engagements with our stakeholders; we use this opportunity to encourage them to become part of the GCN
network, in order to ensure credibility & transparency to them and their business.
We have a policy & an effective mechanism in place to deal with sexual harassment at workplace. This also includes the
addressal & redressal of all kinds of complaints & grievances.
Inclusivity is our primary concern. Our workforce is competitive; we provide our employees an enabling environment
that encourages them to be competitive & innovative. It is also ensure equal opportunities are given to all deserving
employees to rise up the career ladder.
Employees are also empowered to take business decisions & be flexible within the norms.
It takes more than having the right mechanisms, standards and training in place to ensure an ethical business
environment. Ethics are an integral part of a business entity and are reflected in the manner in which its employees &
board conduct themselves in their day to day business.
Every PBC employee is responsible for adhering to business practices that are in accordance with the letter and spirit of
the law and with ethical principles that reflect the highest standards of corporate and individual behavior. Like integrity
of services, integrity of performance is a PBC standard and ignorance of this standard is never an acceptable excuse for
improper behavior.
We encourage diverse work force in our organization, equal rights, and equal opportunity to all irrespective of gender /
caste / creed / physical challenge etc.
Apart from this, to ensure that each & every social group is included in the business process, we practice “Positive
Discrimination” i.e. if all is equal, opportunity / preference given to candidates from the weaker & on the fringe sections
of our society. A positive working environment is essential to allow our employees to achieve their potential. It helps
attract new employees to PBC and motivates them to stay. Components of our working environment include numerous
opportunities for employee development and professional growth, competitive compensation and benefits, our focus
on health and safety, and our approach to diversity and inclusion.
SOCIAL ACCOUNTABILITY & OUR
COMMITMENT

HIRING AT PBC
It is our constant endeavour to hire the best talent. We have well defined recruiting strategies & plans in place that help
us to ensure that the right fit takes place & appropriate employees are in place as per our specific requirements. This is
continuously reviewed to suit the dynamic organizational goals & objectives.
At PBC we encourage our employees to be multifunctional in order to make them more versatile and enhance their
skills- this also aid in their carrier progression and allows them a choice to move to other verticals if they so desire.
CAREER PROGRESSION AT PBC
There is a very structured process of harnessing talent and ensuring they are constantly moving up the ladder- aided by
an effective training and development process, which is customized & also propels the organizational thrust areas.
Lot of opportunities is given for lateral promotions / moves – this not only ensures that by moving an employee
internally we are rewarding our top talent but also keeps the employee motivated.
We feel that this strategy adopted by us has paid us rich dividends in terms of reducing attrition and keeping it well
below the accepted levels.
It maximizes their exposure to different domains and other areas of the business. It also keeps them motivated by
helping them take up challenging assignments to learn and develop new skills. Employees move from one occupational
level to another in their efforts to establish themselves. Also, these movements from level to level imply changes in skill
competency and income.
TRAINING AND PROFESSIONAL DEVELOPMENT
The Company recognizes the value of professional development and personal growth for employees. Therefore, we
encourage our employees, who are interested in continuing education and job specific trainings, to research these
further and get approval before signing up for the seminars or courses.
Trainings for the year 2012-2013
The company also helps in giving them financial help in furthering their skill & talent.
We have dedicated 28 days a year for training and development of all employees. We work 5 & half days a week and all
Saturdays are devoted to departmental or general trainings on the development of soft skills & operational processes.
Year 2013
Topics
Sum of No. of
Attendees
Sum of
Total Hours
Computer Related 47 63
Environment 134 99
Food Safety System 44 88
Health and Safety 97 116
MSI & Social Accounting 108 117
Process / Operations 114 115
Quality System 127 139
Soft Skills Development 52 104
Sales and Marketing 38 49
Grand Total 761 889
Year 2012
Topics
Sum of No.
of Attendees
Sum of Total
Hours
Accounting 128 237
Environment 89 186
Food Safety System 35 76
Health & Safety 275 410
Housekeeping 21 21
MSI & Social
Accountability 521 767
Quality System 334 595
Sales & Marketing 143 246
Grand Total 1546 2537

Level of Employees
Year 2013 Year 2012
No. of Employees
trained No. of hrs
No. of Employees
trained No. of hrs
Crew members 84 497 113 814
Executive & above 93 322 120 1443
Senior / Top management 16 70 20 280
New employee receives induction training as part of the on boarding process. To increase the new employee’s
proficiency, it is ensured that they are put under the senior employees who act as mentors or buddy to make them
understand the work culture, policies & processes in order to understand the macro level picture of the organization.
This also helps to make the new employee feel comfortable & at ease in our work environment.
A training calendar is prepared, at the beginning of each calendar year. This is based on the training requirements
identified / assessed by each HOD for its team members at various times.
All trainings imparted are regularly evaluated in a tangible manner by HR to assess the effectiveness of it and fill in the
gaps, if any.
Security Practices - Percentage of Security Personnel trained in PBC on its policies & procedures concerning aspects of
human rights that are relevant to operations.
Training to Security Personnel in the year 2012-2013
Total No. of
trainings
Duration of training
(Hrs/Days)
No of Persons
Trained
Level of Person
Trained
Trainer (Internal
/ External)
56 931 576 Jr. Staff Internal
PROMOTION, REWARD & RECOGNITION
We recognize & reward all our employees who excel in their respective business silos, right from the highest official to
the lowest executives - we also showcase & share with the entire team to ensure others too are encouraged to perform
exceptionally.
KRAs are identified to motivate the employees to meet their stretched and overstretched goals. To achieve our business
goals, we rely on the integrity, knowledge, imagination, skill, diversity and teamwork of PBC employees. We strive to
reward their commitment and performance. We strongly believe that motivated and satisfied employees are one of the
prime assets of our organization.
Trainings in year 2013
Total Training Hours 889
Total Participants 761
Total Employees 193
Training hours per employee 5
Total Trainings 97
Trainings in year 2012
Total Training Hours 2537
Total Participants 1546
Total Employees 253
Training hours per employee 10
Total Trainings 175

Climate survey is conducted every year by the HR department to understand the employee’s perception of whether the
organization and to gauge the current levels of satisfaction and identify opportunities for improvement as suggested or
recommended by employees.
At PBC we provide an open, fair, collaborative, healthy, safe & conducive environment to promote continuous learning,
training and personal growth.
Our employees consider the location and space amenities as the best in the industry due to easy transportation access,
lots of natural lights in the cabins, separate eating area – the terrace cafeteria, indoor air quality & fresh circulation
inside the building, etc.
At PBC, we monitor measure and reward performance on a monthly basis. Exemplary & outstanding performance are
recognized & rewarded in order to motivate the exemplar employee and also showcase their performance to motivate
other employees.
The total number of employees benefited by the monthly performance incentive scheme in the year 2012-13:
Year Total No. Of Performance
Incentive
Below
Executive
Executive &
Above
Male Female
2012 44 14 30 38 6
2013 160 50 110 136 24
Some of the Innovative policies and practices followed at PBC that have benefited our employees & the organization
alike, are listed as under:
a) Free and open environment, where each individual is encouraged to excel in their respective areas, take onus
and responsibility for their activities and stand up in a crisis situation to take decisions to the best of their
abilities. All this backed up by the top management of PBC.
b) “Open Door Policy” – We welcome each & every suggestion that comes from our employees, irrespective of the
level / hierarchy - anyone can approach the CEO from the Crew / House boy to the highest ranking official – we
encourage our team to be fearless and urge them to be team players rather than individual performers, for the
overall growth of the company.
c) Implementing suggestions – Suggestions are invited and discussed every month i.e. we have placed a suggestion
box wherein one can drop their suggestions anytime. All the suggestions are discussed with the top
management and the feedback is given to the team members on what has been implemented and what has not
been and why it has not been implemented.
d) Leveraging Technology – We ensure that all our team members are truly enabled and have all tools and tackles
that are required for doing a particular job.
e) Appointment of a Workers Representative (WR): To engage effectively with our crewmembers and understand
their queries, requirements & grievances, we have elected a representative from amongst them. The WR acts as
a bridge between the Management & Workers.
f) The most important training that is imparted is on Entrepreneurial skills; this is integral to our organization’s
approach to business.
PERFORMANCE MANAGEMENT
PBC conducts a rigorous and transparent annual performance review of all employees at all levels to guide Company
decisions relating to compensation and rewards. Employee performance is measured, in part, by how well employees
demonstrate PBC work & leadership standards. In this way, we seek to emphasize not just what an employee achieves,
but also how they achieve it.

There is a system to monitor employee performance as per the steps given under:
 At the outset, the job description is assigned to our team members & they have their specific mutually
agreed upon KRAS that are evaluated on a monthly basis in a very tangible manner.
 Continually monitoring performance through a dynamic system of monthly reviews of each person by their
HOD. In case a team member gets extraordinary rating consecutively for 2 months, they get the employee of
the month award.
 Developing the capacity to perform by sponsoring for internal and external trainings etc.
 Periodically rating performance and giving feedback to each employee so that there is continual
improvement in their performance & they are constantly advised as to where are they vis-à-vis their
performance & KRAS
 Rewarding extraordinary & consistent performance
At PBC everyone gets a chance to grow – there are several examples where people have risen from the ranks and are
currently holding important management positions – our houseboys / peons etc have been promoted as Sr. Supervisors
and HODS as well – based on their committed performance and eagerness to learn and acquire new skills for self
development.
We are proud to state that 100% of our employees, for the year 2012-2013, were covered under monthly & annual
performance and career development review programme.
The same is given in the table as under:
S. No. From To No. of employees promoted in the
year 2012-2013
1 Manager Sr. Manager 1
2 Asst. Manager Manager 1
3 Asst. Manager Deputy Manager 2
4 Deputy Manager Manager 1
5 Asst. Accountant Executive 1
6 Sr. Executive Lead Executive 3
7 Executive Assistant Senior Executive 2
8 Jr. Executive Executive 1
9 Waiter Jr. Executive 1
10 Chauffeur cum Supervisor Supervisor cum Chauffeur 1
Total 14
LABOUR PRACTICES
PBC ensures strict adherence to laws enacted by the Government of India, to protect the interests of the workers.
We follow Shop & Established Act for compensation to workers. SA 8000:2008 & OHSAS 18001:2007 certifications
cement PBC’s commitment on sound labour practices. Through this PBC reinforces its commitment to fair wages, no
discrimination, freedom to association & other principles.
A fair and open channel of communication is maintained for all at the work place.
In our Management Standing Instruction - Code of Conduct expresses our support for the UN Declaration of Human
Rights, and we also encourage our supply chain to sign up to the UN Global Compact, however this is a challenging task.

We have a “Workers Representative” (WR) who brings to the table, specific requirements of our crew members. He
also tries to address their queries & grievances. He also is responsible for escalating the unresolved ones to the
management / HR. He is also a key player in the scheme of things at PBC for staff welfare. He is also an invitee to all
Management Review Meetings in order to present the workers perspective to the management.
We are particularly sensitive about the health & safety of our workforce and there are various processes in place to
address the various health & safety issues. These are demonstrated in our report under “Health & Safety Section”.
CHILD LABOR
We prefer business partners, who treat their employees fairly and as per the law of the land. We follow the Delhi Shops
and Establishment Act & ILO, according to which, the age limit prescribed for child labour is 15 or below.
However, we have bettered it and have prescribed the minimum age limit as 18 years for employment. No one below
this age can be employed in PBC, whether directly or indirectly, to ensure that child labour is not practised at PBC.
By setting the minimum pay scale as per the government norms & skill set, we ensure that our employees get fair
wages.
All our contractors & vendors are also required to scrupulously follow the laws/ rules and regulations in respect of
engagement of Child Labour. This is addressed through our contract agreement, site visits, verification of relevant
documents, vendor declaration & regular engagement programmes with our Vendors and suppliers. We have a
dedicated procedure on Child Labour & the Remediation Plan.
The purpose of this procedure is to establish, maintain and ensure suitable and effective processes for detection &
prevention of child labour & its remediation, which covers all personnel deputed at PBC & its other sites. This also
includes subcontracted workforce.
EMPLOYEE SATISFACTION SURVEY
Motivated and satisfied employees are the key to any organization’s sustainable growth. Climate survey is conducted
every quarter to understand the employee perception of whether the organization is employee friendly, does it care
about its workers and to gauge the current levels of satisfaction and identify opportunities for improvement as
suggested or recommended by employees. Employee feedback is taken on different parameters & analyzed for making
recommendations to the top management for improving & making policies more employee-friendly.
Employee Satisfaction Survey conducted in October 2013 is as under:
Attributes Job
Satisfaction
Compatibility
with Co
Workers
Compatibilit
y with
Department's
Output
Satisfaction
from
Company
Satisfaction
from Health &
Safety
Overall
Rating
Agree Strongly 47% 54% 57% 51% 35% 46% 48.3%
Agree Somewhat 41% 40% 38% 41% 49% 44% 42.0%
No Opinion 7% 3% 4% 5% 15% 8% 7.1%
Disagree
Somewhat
4% 3% 1% 2% 1% 2% 2.1%
Disagree Strongly 1% 1% 0% 1% 0% 0% 0.5%

DIVERSITY & EQUAL OPPORTUNITY
Overall Satisfaction of Team Members
48%
42%
7%
2% 1%
Agree Strongly
Agree Somewhat
No Opinion
Disagree Somewhat
Disagree Strongly
The organization does not believe in any kind of discrimination at workplace. At the time of recruitment only
qualification of a candidate to deliver effective performance is considered and yes if all is equal, we give
special preference to women, candidates from marginal sections of the society & differently- abled. There
have been “Zero” incidents of discrimination in the reporting period.
Yes in the above sense we do practice “positive discrimination” to have a diverse workforce.
We have adequate policies in place to firmly deal with these and apart from this it also is detailed in our MSI
– Management Standing Instructions and processes under ISO.
We ensure 100% compliance to these. Our objective is to go beyond compliance. The organization does not
believe in any kind of discrimination based on caste, colour, gender, religion or region. We firmly believe in
inclusivity and strongly oppose discrimination in hiring, remuneration, access to training, promotion etc at
work place.

EASE COMMUNITY STRESS
Emphasis is also given on employing / hiring locally and at this moment we can safely state that most of our
management team is hired from the local communities / location of operation. This is mainly done in order to consider
ways to decrease commuting stress. For instance, we stagger work times to avoid heavy traffic. Review beginning and
ending times and determine if the specific times or the amount of people arriving at each time can be adjusted. In
addition, review late arrival policies.
Total workforce as per employment type, employment contract, and region –wise.
Total No of employees are 193, as on date the classification is:
Composition of Governance
Structure
Total Strength Region Employment Type
(Permanent / Contract)
Assistant Manager 10 Delhi Permanent
Cook 7 Delhi Permanent
Crew Member 18 Delhi Permanent
Deputy General Manager 3 Delhi Permanent
It is evident from the chart given below that Schedule caste & tribes constitute almost 10% & we hire people
based on competencies & not Caste, Colour, Nationality, Religion, Gender etc.
We believe in Affirmative Action, as it promotes a diverse workforce and gives opportunities to all in order to
have sustainable livelihoods. We also strive to create awareness about the importance of Affirmative Action to
enhance social stability & cohesion and to make it into a reality in a corporate sector. We recognize the need to
reorient people’s attitude towards persons with disability & persons from the marginalized sections of our
society.
Inclusivity Data:
Category No. of Team members Percentage wise
General 174 90%
OBC 8 4%
SC 10 5%
ST 1 1%
Total 193 100%

Deputy Manager 4 Delhi Permanent
Driver 3 Delhi Permanent
Electrician 2 Delhi Permanent
Executive 34 Delhi Permanent
General Manager 7 Delhi Permanent
Group General Manager 1 Delhi Permanent
Head Guard 3 Delhi Permanent
Jr Executive 13 Delhi Permanent
Lead Executive 11 Delhi Permanent
Manager 7 Delhi Permanent
Pantry Man 9 Delhi Permanent
Security Guard 37 Delhi Permanent
Security Officer 2 Delhi Permanent
Sr Executive 11 Delhi Permanent
Sr Manager 6 Delhi Permanent
Supervisor 5 Delhi Permanent
Total 193
Category
No. of Team
members Percentage wise
Managerial Position
(in Nos.)
Non Managérial Position
(in Nos.)
No of Female of PBC 35 18 % 10 25
No of Male of PBC 158 82% 25 133
Total Employees 193 100% 35 158

Ratio of Basic Salary based on gender by Employee Category
All Employees
Count of Name
Gender Total Percentage
Female 35 18%
Male 158 82%
Grand Total 193 100%
Sum of Gross
Gender Total Percentage Ratio
Female 8,52,106 23% 1
Male 29,22,267 77% 3
Grand Total 37,74,373 100%
Gender Female
Category
Head
Count
Average of
Age
Average
Salary Total Salary
Executive 25 29 16, 341 4,08,517
Middle Mgmt 8 37 35,798 2,86,386
Top Mgmt 2 46 78,602 1,57,203
Grand Total 35 32 24,346 8,52,106
Gender Male
Category
Head
Count
Average of
Age
Average
Salary Total Salary
Crew Members to
Supervisor 83 37 8,983 7,45,581
Executive 50 35 18,613 9,30,651
Middle Mgmt 19 37 33,604 6,38, 485
Top Mgmt 6 46 1,01,258 6,07,550
Grand Total 158 37 18,495 29,22,267

PBC welcomes the provisions of the Women’s Empowerment Principles (WEPs) – Equality Means Business, produced
and disseminated by the United Nations Entity for Gender Equality and the Empowerment of Women (UN Women) and
United Nations Global Compact.
We are one of the seven signatories to UNGC and WEPs and the only mSME to demonstrate the commitment to Women
Empowerment.
PBC has adopted the seven steps in order to empower our women employees. We have a policy in place to address this
as part of our business strategy. An important business case for us – Equality Means Business Equal treatment of women
and men is not just the right thing to do – it is also good for business.
At PBC, we constantly work towards removing barriers that help in changing the mindsets & stereotypes.
Model behavior within our organization reflects the society we would like for our employees, their families, fellow
citizens and communities where we operate in.
We have women friendly policies at work to facilitate them and simultaneously help them balance their work, home,
children and family.
• Flexible working hours, part-time jobs, work from home option, ‘be consultants’ and ‘come-on-specific days’ etc.
are some of the provisions tailor-made for our women employees
• Extended Maternity Leaves
• A medical insurance policy in place that covers maternity from day one
Providing manned cab facilities to the women employees - after 7 pm and until 7 am.
WOMEN’S DAY CELEBRATION AT PBC
To reiterate PBC’s commitment to WEP, we celebrate the International Women’s day every year. This
year, our theme was - “A promise is a promise, time for action to stop violence against women”.
We organized ‘Best Dressed Lady’ contest. All our women employees actively participated in the
contest. Special Tags of appreciation were presented to each lady team member in order to show the
regard that the organization has for its women employees.
PBC CELEBRATES WOMAN POWER

PBC also has a policy that it adheres to in its business, which gives equal opportunities to all irrespective of gender /
caste / creed etc.
Women at PBC hold the highest management positions and we foster the growth & promotion of the weaker sections at
all levels. The idea is to adopt a “No Discrimination” policy at work.
WOMEN’S DAY CELEBRATION AT PBC
PBC also actively supports the “NANHI CHHAAN
Betiyan Aur Jungle, Jeevan Karein Mangal”, a
gender equality and ecological conservation
program of CII - Northern Region's proactive
engagement programme for the corporate sector
to promote girl child and environment
conservation.
Best Dressed Female -
Winner
Best Dressed Female –
Runners-up

ATTRITION RATE / RATE OF EMPLOYEE TURNOVER:
Our overall HR policy facilitates each employee to excel in their area of work, we firmly believe in mentoring, training,
motivating, developing & retaining our workforce.
Our people-centric policies & above all a safe & healthy environment that we provide act as a value proposition for our
employees.
We are proud to claim that at least 20% of our workforce has been with us for more than 5 years and 20 % for more
than 10 years
Team members working with PBC for 10 years & more
WOMEN TEAM AT PBC

CATEGORY NO.OF EMPLOYEES %
COLLECTIVE BARGAINING:
PBC realizes that the collective strength of employees is an effective partner towards the goal of achieving continuous
sustainable growth and hence no objection is raised on employees to join any trade unions thereby ensuring freedom of
association to all its employees. This is communicated through training programmes and implemented in all verticals.
Till date, we had no strikes or lockouts. A noteworthy point here is that a large part of our crew members have been
with us for more than ten years, this shows the immense trust and faith that they repose in the management of PBC and
also proves the management’s commitment to their personal development and welfare.
Percentage of employees covered by collective bargaining agreements: 50%
FORCED & COMPULSORY LABOUR:
PBC believes in voluntary labour and no instances of forced / compulsory labour have come to light during the reporting
period. Surveillance & Periodic Audits from external agencies for compliance with SA 8000:2008 is also conducted to
ensure adherence to the standard and compliance to the principle, apart from Internal Audits & reviews.
Other Benefits
• Ample conference rooms or other non-assigned private spaces like breakout areas, cafeterias, interaction
rooms, wide corridors and side chairs at workstations
• Encouraging environment that creates an atmosphere of sharing information and knowledge. Interaction and
collaboration also can result in learning experiences
• Control temperatures to enhance efficiency
• Natural sunlight
10 Years &
more
38 22%
5 Years & more 42 22%
Less than 5
Years
113 56%
Grand Total 193 100%

• Size and privacy of an office were once considered to be the symbol of status but PBC does not promote closed
cabins. Rather, we promote open offices which helps in better understanding of workers, teamwork and
therefore it creates a successful work environment
• Wi-Fi enabled building with laptops.
• Plants are not only used at PBC for their aesthetically value, they are inherent part of IQA system at PBC.
• Clean and healthy air not only enhances the health of our employees but also increase human productivity &
helps in reducing employees stress. Health & wellbeing of our employees is most important to our business.
ANTI-CORRUPTION
• We stringently follow the laws of land and comply with all the legal requirements. Our annual reports are made
with due diligence and it is verified by external agencies.
• We firmly believe in paying our taxes on time. PBC has kept its policies transparent to encourage ethical work
culture & prevent corruption in business.
• It is accountable & responsible to its stakeholders.
• Partner, clients, contractors and vendors also respect our ethical policies & abide by them while doing business
with us.
• The anti- corruption policy was initiated on April 28, 2011 at PBC. Our CEO was determined to have a proper
system in place to address corruption and ethical dilemmas faced by the employees during operations.
• The framework of the policy was created by the Heads of the various departments, the General Managers and
the CEO, with inputs from specific departments like HR, Finance and QA. The process involved two or three
brainstorming sessions where practices adopted by other organizations were benchmarked & aligned with our
business requirements. The interaction of our HODS with the various stakeholders of PBC was kept in mind
while framing a policy that addressed the specific needs and concerns of the PBC business / team members.
• The first step in the development of the policy focused on the Heads of the departments. The involvement of
the HODs ensured that they understood the significance of this policy and its impact on the business practices of
the company.
• It also provided the HODs an opportunity to present their views and provide inputs on the components of the
policy.
• This process also gave them a strong feeling of belonging and owning the system and therefore commitment to
adhere to its tenets at all times.
• The policy is shared & circulated to all the team members / employees of PBC who are required to ensure strict
adherence to it and behave in a manner suited/appropriate to the stated policy and rules of the organization at
all times.
• This is also reflected in a detailed manner in our Management Standing Instruction / Employee Hand Book.
• Regular training to employees is imparted to make them aware of PBC’s Anti- Corruption policy. Training is given
to 100% employees on this.
• Regular internal audits are carried out by our Quality Assurance (QA), Finance, Human Resources (HR), Internal
Auditors and Legal Department to ensure standards, codes and other statutory and regulatory requirements are
regularly updated whilst also controlling & monitoring all operations.

• A detailed risk analysis is carried out by each HOD for their respective business verticals, subsequently the data
is collated & analyzed by CSR committee and HRD.
Third party audits of the various management systems reinforce this by providing an unbiased audit of the systems
concerned. The SOPs and standards of PBC take care of all legal requirements, which are an inherent/intrinsic part of
its operations.
In case any business unit / department is found to be non-compliant during the audit process, immediate corrective
action is taken in terms of re-defining of SOPs, getting the same in place and reviewing it for further compliance &
adequacy.
Each department identifies its specific legal requirements and receives assistance from the commercial and legal
department to put these in place.
Any employee violating the company’s code of conduct and/or exhibiting unethical behavior is subject to an
investigation and appropriate action is taken against the violator in an impartial / unbiased manner.
The company does not condone any violation of the law, unethical business, dishonesty or other participation in any
illegal act such as bribery, fraud and theft.
There have been no incidents of corruption reported against any employee or business head in this reporting period.
HEALTH & SAFETY
Occupational Health & Safety at PBC – “No organization can be healthy if its employees are not safe, healthy and
happy”
PBC places a great emphasis on the occupational safety and personal health of its employees.
PBC managing its safety and risk is a case of reaching operational excellence via an iterative, overlapping four – step
process:
1. Build and establish a “Safety Culture”
2. Management Leadership and Commitment towards responsibilities:
I. Establish Policy
II. Commit Resources
III. Risk Identification
IV. Provide a safe & healthy environment and encourage employee involvement
V. Establish clear accountability
VI. Verify & ensure compliance
VII. Participate personally
3. Implement comprehensive management systems to support the entire health and safety effort.
4. Operational discipline – PBC emphasizes the need for operational discipline; without excellent execution, health
and safety policies and frameworks, no health & safety program can be successful. PBC’s senior management –
including CEO / Director – take a zero tolerance attitude to safety and risk. Although zero incidents appears to

be an impractical goal, PBC believes that every incident is putting at risk our employees, customers,
communities, and shareholders, and therefore must be addressed on priority.
5. To inculcate operational discipline, we stress the importance of employee involvement. It should be as simple as
possible for employees to adopt health and safety practices; this means that procedures need to be monitored
& managed on an ongoing basis. We believe in setting “SMART” Targets & Objectives on an ongoing basis to
continually improvement in Health & Safety Programme.
Moreover, rewards for positive behavior and zero tolerance policy for safety violation need to be used effectively.
Reward is an effective way to encourage each team member to be sensitive to each other’s health & safety issues.
Safety is integral to performance management reviews, and directly linked to KRAs & financial benefits.
PBC's Health, Safety and Environment Management Framework is dynamic and has four key parameters: Drivers,
Enablers, Operational Elements, Statutory & Legal Compliances.
We are an OHSAS 18001 certified organization and we carry out regular safety audits / drills in order to ensure
prevention of accidents and alertness at all times
There is a “Health & Safety” committee at PBC comprising the management & workers who meet regularly to
identify risks associated with the health & safety of the building occupant and also recommend solutions to the
associated risks & problems.
PBC’s OHS policy is founded on three key concepts:
Human Values – supported by the statement, ‘Safety of person overrides all production targets’
Safety Management Principle – PBC believes that all injuries, occupational illnesses, and safety and environmental
incidents are preventable.
Ambition – PBC shall strive to be a leader in the field of managing health, safety and environment
Our organization has had no accidents since its inception some 20 years ago; however we are not complacent, as we
understand that if it has not happened, there is no guarantee that it will not happen in future, if all the processes are
not adhered to adequately.
We regularly review and carry out Hazard Identification and Risk Assessment and control measures to ensure that all
aspects of our operation are covered while carrying out the risk identification. Since this involves all the business
verticals covering all employees.
At PBC, apart from an organization of Safety professionals, an integrated structure for managing OHS in a well
defined hierarchy is set up, comprising personnel from line management and supported by Safety professionals.
It is the safety and wellbeing of all our employees (Including contractual) & building occupants that is at stake and
therefore training on safety behavior and health issues becomes most important for us. Our ongoing training
programmes on Health & Safety ensures the involvement of all the stakeholders i.e. clients, building occupants,
employees, visitors, guest etc.
The committee members include Group General Manager, Senior Manager HRD, Deputy Manager- HRD, G.M- PMS,
Senior Advisor, General Manager - Finance, Manager Q.A, General Manager Technical & the Worker’s
representative. As & when required there are special invitees including CEO & Legal Advisor.

Formally this committee meets every six months. They make sure that health and safety concerns are brought into
the open and are kept there until they are fixed.
One of the committee's important duties is to do regular inspections of the workplace to identify any health and
safety issue.
They also ensure that health & safety programs are closely monitored. Apart from this the committee is also
responsible to ensure that emergency plans, policies & procedures are in place, followed properly, communicated to
all the occupants & reviewed regularly. Our organization has had no accidents since its inception, however we are
not complacent, as we understand that if it has not happened, there is no guarantee that it will not happen in future
if all the processes are not adhered to adequately.
We regularly review and carry out Hazard Identification and Risk Assessment and control measures to ensure
absolute safety for its occupants, visitors, employees, clients etc.
At PBC, we maintain a very hospitable atmosphere and work environment. Our main USP is IAQ (Indoor Air Quality),
whereby we give the best quality of indoor air to our employees to breathe. Working for 8 – 10 hrs in this
environment enhances the oxygen level in our blood. Food is prepared with RO water
People take pride in working for an organization that is committed to the tenets of corporate governance and
sustainability.
Health & Safety- Linked Directly to Productivity
Health has never mattered more than ever...
PBC maintains Indoor Air Quality (IAQ), conforming to ASHRAE standard. The indoor air at PBC is comparable to
fresh air from the mountains.
This is its main USP, whereby we provide the best quality of indoor air to our employees to breathe in natural
oxygen
Maintaining IAQ not only keeps the air clean in a closed building environment & has health benefits for its occupants
but it also improves employee performance as they are more agile, awake & alert compared to those who work in
buildings that do not practice IAQ.
As a result of this there are fewer sick days & therefore the efficiency goes up by approx. 15% - 20%.
Note: A Study was carried out on a sample of people within the PBC building and another building adjoining PBC in
the neighborhood (without IAQ).

It is clearly evident that if one spends 8-10 hrs in our building, there is a 42% possibility of 1% increase in
one’s blood oxygen levels, compared with another building in the vicinity, where IAQ is not practiced.
As per the study carried out by Central Pollution Control Board, compared to other buildings in Delhi, the incidence
of Eye irritation is reduced by 52%, Respiratory symptoms by 34%, Headaches by 24%, Lung impairment by 12% and
Asthma by 9% at PBC.
Our facility has negligible amount of bacterial and fungal count as a result of the air quality practices by us. We post
our daily IAQ readings on our website: www.pbcnet.com.
People take pride in working for an organization that is committed to the tenets of corporate governance and
sustainability.

ROUTINE MEDICAL CHECK UPS
PBC organizes annual Medical Health Camps, interaction with experts from the medical world for team members as
per their job specification & requirements with the sole objective of ensuring good health and wellness of our
workforce. With this policy we help positive and supportive attitudes towards those infected with ill health and
promote health and safety awareness amongst our employees including contractual staff.
Paharpur Business Centre & its associate service, SpringClean™ organized a comprehensive Health Check-up Camp in
collaboration with Employees' State Insurance Corporation on 21st
of July, 2013.
The camp was open to all the PBC employees and their family members. It involved screening for Eye, ENT,
Hepatitis B, Blood Group, Blood Sugar, Gynae, Body Mass Index (BMI), Blood pressure, Skin and Surgery.
Consultancy sessions on General Medicine, Yoga, Ayurvedic Medicines and Diet were also held.
The camp received a plausible response.
HEALTH CHECK-UP CAMP AT PBC

In line with our endeavors to promote stress free work environment at PBC, we have also introduced- Office ‘Yoga
Spa’. This improves their wellness quotient is one of our initiatives taken to promote wellness amongst our team
members. Yoga not only but also helps in improving their concentration & focus, thus helping them in enhancing
their performance levels.
TUBERCULOSIS TESTS FOR EMPLOYEES & CLIENTS
Tuberculosis (TB) is a communicable disease and spreads through air. It has become more relevant & important in the
recent times, with the outbreak of many kinds of viral infections & flu. It is a known fact that people suffering from TB
are more likely to get infected with the H1N1 virus, as their immune system is already very weak. Also many times one is
not even aware that a TB virus exists in our system till we get ourselves tested, therefore an annual TB test is part of our
health care & Indoor Air Quality programme at PBC.
YOGA SESSIONS AT PBC

Absenteeism and Sickness
To effectively manage absenteeism at PBC, HR department analyzes the absenteeism trend both in terms of overall
levels of absence and the patterns shown by specific individuals and groups on a monthly basis.
In fact, a monthly report is circulated to all including our CEO, by the HR, appreciating all those team members who have
achieved 97% attendance (Our internal benchmark) and also to those who have 100% punctuality.
Leave records are maintained for each employee. In case there are cases where an employee is habitually coming late
or taking unplanned and uninformed leaves – there is a counseling session both by their HODS / Mentor / Buddy and
finally with HR – this is done, not in an adverse manner, but as a means to identify problems and offer help to our team
members in resolving their problems.
No Absenteeism or leaves taken by our employees due to injury at work in the past 2 decades, we have zero % record of
injury @ work.
Flexibility
We at PBC are constantly looking at ways & means to give employees more control over their schedules, environment
and work habits.
We encourage our employees to take annual leaves for rejuvenation & also encourage them to take frequent breaks to
relieve themselves of any work related stress.
We feel that customized schedules are a great way to improve employee satisfaction as it helps in Work Life Balance.
Medical Insurance for Employees:
All our employees are covered under the group Medical insurance policy. The policy offers great benefits to each
employee, as it gives an opportunity to an employee to get their spouses, children, parents and even parents- in- law
enrolled, get covered and avail health insurance benefits.
Our claim ratio is 125 %.
Care for women employees has been intrinsic part of our employee management system. Consequently, we have taken
such policy that covers maternity from day one for a sum of Rs 50,000/-.
Employee Relations & Engagement Process: Where people take pride in working in an organization that is sensitive to
global / sustainable issues i.e. Care for Environment, Society, Inclusivity, Diversity, No discrimination, Sexual Harassment,
Discipline, Conflict & Dispute Resolution & Grievance handling. It’s a great retention policy, as people would like to work
in an organization that is accountable to its employees and does its business responsibly.
Family Welfare
Organize Family day @ PBC - Invite PBC families to visit their spouse’s workstation, meet & interact with colleagues.
Family member of employees are invited for get-together parties. This helps in motivating the employee and creating a
friendly atmosphere and sense of belonging (Some of the Family Day Pictures are given below).
We celebrate achievements & festivals in order to enhance team bonding and relationship building.

To cope with the pressures of work, PBC encourages fun and leisure activities at work - movies; quiz programmes are
held at PBC to motivate the work force and in line with our policy of- “WORK HARD YET HAVE FUN”.
In short we feel that by taking care of our employees & their family we effectively engage with them to make them feel
that PBC is their second home.
PBC Family
Office Picnic
PBC Family
Mr. & Mrs. Meattle giving gifts to junior PBC
members

Customized Workstations:
We also encourage employees to customize their
workstations. This could include décor and/or
equipment. This not only gives employees control
over their work environments, but it can ease
certain occupational hazards / personal barriers such
as back pain or eyestrain.
In addition, studies show that certain colors or
décor can improve feel good factor. Employees are
able to create their own space where they enjoy
working, rather than being stuck in an
uncomfortable cubicle.
Personalized workstations with ergonomic chair &
adjustable back are provided for the comfort of PBC
employees as well as for the in-house clients.
PBC ensures that the building occupants stay healthy
and fit.
Ergonomically Designed Workstation

PBC is a 25 year old building, located in Nehru Place Greens, built to government design. It is the first office building in
the country to be USGBC LEED Platinum certified under Existing Buildings (Operations and Maintenance) category - truly
a sustainable building.
It is also a BEE 5 star rated building with an AAhEPI of 28 wh/hr/sqm
An eco-friendly building inflicts minimal footprint on the environment while enhancing occupant comfort and efficiency.
Typically, environment-friendly architecture tries to optimize the performance of a building, and preserve and protect
important resources like water, land, and energy. This is accomplished through an integrated approach to architecture,
blending design issues, energy-efficient materials, construction techniques, effective building systems including waste
management and taking advantage of renewable energy supplies.
To achieve true environment-friendly architecture, eco-friendly ideas need to be supported by everyone involved in the
process from design to construction.
It is our absolute belief that care for environment can alone help us in addressing the Climate Change issues and take us
through this difficult phase. With regard to our environmental initiatives – relating to energy management, water
conservation, reduction of our carbon footprint, use of sustainable resources, waste management, local procurement
etc. – These are tangible and the system addresses it very substantially.
PBC has taken various projects / strategies / initiatives to make the building eco friendly & sustainable.
ENVIRONMENTAL PERFORMANCE

ENERGY CONSERVATION INITIATIVES
INNOVATIVE WAYS TO MINIMIZE “HEAT INGRESS” –
ENERGY CONSERVATION PRACTICES
Energy management practices followed at PBC help in
reducing the electricity bills without affecting the
quality of life. Direct energy consumption from primary
energy source is from BSES (utility provider) and we
don’t have any source for Indirect / Renewable energy.
Our results show we have benefited from these
practices, with a maximum 30% reduction in the
electricity bills. We are working on these practices to
further improve our energy efficiency.
Energy Type & Source
Type of Energy Source
Electrical Power Energy Source BSES (Grid Power – Primary
Energy Source)
Diesel Generator 1 (Secondary
Energy Source)
Diesel Generator 2 (Secondary
Energy Source)
Solar Power Energy /
Renewable Energy
Pipe Lights in Green House
At Paharpur Business CentreTM
(PBC), Energy Efficiency is treated as a significant resource, similar to coal and oil. We
have benefited from the practices implemented in PBC and the results show almost a 30% reduction in our electricity
bills. PBC is also a Bureau of Energy Efficiency, Ministry of Power, Govt. of India, 5-star rated building, with average
annual hourly energy performance index of 28 W hr /hr /sqm and currently operating at 22 wh /hr/ sqm since 2012.
• At PBC, we use only 5 stars rated electrical appliances.
• We have installed motion sensors to control the misuse of electricity.
• Laptops are energy-efficient as they use 50% less energy than desktops. We have replaced all the desktops with
laptops.
• Lighting levels meeting lux level requirements as per DIN 5035 part 2-international standard.
• Noise level meeting IS notification in respect of noise as per the gazette of India extraordinaire of Feb 14, 2000.
• LEDs use only 2-10 watts of electricity (1/3rd to 1/30th of Incandescent or Compact Fluorescent Lights) and last
up to 10 times as long as CFL's.
• We have replaced CFLs with LED lights.
• We have upgraded HVAC, electrical system and cooling towers that have a payback period of 8-14 years.
ENERGY MANAGEMENT PRACTICES

Reduction in Sanctioned KVA 2006-2013
With several Energy Efficient Practices, PBC has reduced its sanctioned MDI from 735 KVA to 350 KVA. Our per
annum savings are > Rs 8 million/annum or Rs160/ft2
/Year. 1 degree increase in temperature provides a 5% saving in
air conditioning cost. Operating with annual energy consumption of 22 wh/hr/sqm & will further reduce to 16
wh/hr/sqm soon.
ENERGY CONSERVATION MEASURES
At PBC, we take a 360 degree approach while looking at energy management. It is an on-going process. We plan and
implement our interventions keeping all the aspects of business relevance in mind and constantly put in efforts to
maintain them. There are huge challenges while retrofitting a building like ours as we are a 24x7 operation and we
cannot take any shut down for any of our retrofit activities.
1. Replacing CFLs with LEDs - Down lighters with 16 watt CFLs are replaced with 6 watt LEDs
• Down lighter with 6 LEDs
• LEDs use 2-10 watts of electricity (1/3rd to 1/30th of Incandescent or Compact Fluorescent Lights) and lasts 10
times of CFLs
• Easy retrofit solution, track & luminaire remain same
• 560 down lighter with CFLs have been replaced by 560 LEDs
• Saving of 10 watt per down lighter.
• Payback period - 4 years
• Reduced OPEX Cost i.e. Energy bills & MDI
• Reduction of Carbon Footprint as a result reduction in use of Fossil Fuel.
• Engage with the supply-chain to customize design for our building.
2. In-house Research & Development on Energy Efficiency Practices
• Light Colored Tiles on Roof, Light Reflecting Paint (High Albedo paint) and cool Wall Paints are used to reduce
the heat gain.
- Study by Lawrence Berkeley National Laboratory estimates worldwide energy savings of $27 billion/ year
with White Painted Roofs.
- Insulation in order to control temperature losses.

3. Engage with the supply-chain continually; improve the components of service at source
• Green Purchasing- Meticulous selection of materials to be used in the building like furniture, paints, Green Seal
Certified Cleaning Products etc.
• Utilize natural resources and other substances of concern, judiciously, across the system, processes and supply-
chain.
4. Maintain the highest standards of service quality and continually improve
Energy Management System ISO 50001:2011 for further assessment of our operational activities.
• Helps us to evaluate our performance on energy & its efficiency
• Helps us in planning developmental strategies for energy management practices, further aiming for continual
improvement.
• Helps us in improving the SOPs & other processes.
• Lifecycle analysis of infrastructure, up gradation of systems, projects and material/products directly/indirectly
involved with service delivery.
• Having achieved these certifications, we keep a constant eye on development so that we make the certification
meaningful for us.
6. Harnessing Solar Energy through Skylights
• We have installed 36 natural skylights in Green House that
harness solar energy. As a result, we have been able to
eliminate 37 T5 lights thus saving 17.76 KW per day
6. Life Style Changes to Conserve Energy
We follow certain best and innovative practices that further contribute to reduction in our energy bills and life style
is one of them. We realized that by making slight changes in our lifestyle, we can actually save a great deal of energy
and expenses.
7. Engage with employees, stakeholders and customers/clients on a daily basis
Enhancing and upgrading knowledge of employees, stakeholders and clients.
8. Using Social Media Platforms for Creating Awareness
1. Gathering supporters from public domains through social media platforms that can support us and walk with us
to fulfill our energy management goals.
2. Brand building and reputation is enhanced.

COOLING TOWER WITH 1 DEGREE REACH
1. At PBC, we have installed the next generation of Cooling Towers- of 1 degree approach manufactured by
Paharpur Cooling Towers- Guaranteed to cool 800 USGPM of water from 92.30F at a design wet bulb
temperature of 83.0 degree F
2. The set point of our Air Conditioning system is set up at 25 degree – 15% less load on HVAC.
3. We have reduced cooling load, because of growing fresh air indoors, has resulted in a saving of ~11.4% in HVAC
costs and a highly reduced energy consumption of 28 wh/hr/sqm and now operating at 22 wh /hr /sqm since
2012.
4. This is an energy and water efficient cooling tower. At PBC, we also monitor the wet bulb temperature.
GHG EMISSION REDUCTION
Using online Emission Calculation Protocol developed by World Resource Institute (WRI): Global Warming
Potential (GWP) set of “2001 IPCC Third Assessment Report”, the Greenhouse Gas emission resulting from
energy consumption at PBC and associated grounds has been calculated as:
Year
Annual Energy
Consumption (KWh)
Emission of CO2
(tones)
CO2 Emission Factor (Kg
of GHG/KWh)
2007 1073292 1009 0.94
2008 902736 849 0.94
2009 713660 671 0.94
2010 888928 836 0.94
2011 871274 819 0.94
2012 661554 622 0.94
2013 601982 566 0.94
Specific Energy Consumption
0
200000
400000
600000
800000
1000000
1200000
2006 2007 2008 2009 2010 2011 2012 2013 2014
Year
AnnualEnergyConsumption
Annual EnergyConsumption (KWh)
Emission of CO2 (tonnes)

1. Measure, Monitor and Manage – 3”M”: PBC Management thoroughly believes in the adage and ensures what gets
measured is managed. All the processes and procedures are monitored at strategic points for anomalies/inconsistencies,
which are reported to CEO and the senior management on daily basis for their feedback. Their inputs are then used to
make improvement decisions.
• Accurate measurement is the heart of any Monitoring and Reporting System. We have 50 calibrated Energy
meter in our building
• BMS system logs and stores hourly energy consumption from these meters
• The Engineering Department in PBC analyzes the Energy consumption data from these meters and identifies
area of improvement
• QA Department reviews measurement & Calibration methodology and it is checked and verified during Internal
Audits, surveillance and third party audits under ISO 9001, 14001 & 50001
• The Daily report of energy & water consumption is shared with the CEO for his inputs & major improvement
decision
• Quarterly internal audits are carried out to analyze the efficiency of the energy management system and for
continual improvement
2. Quarterly Management Review Meeting – These meetings help the management drive the lessons / learning's from
analysis to action. Organizational performance and capabilities are reviewed on six-quarterly basis during Management
Review meetings with senior management and records for the same are regularly maintained and monitored for
improvement. All strategic objectives and action plans are based on these Management reviews and are a regular part
of systems in PBC
3. Acquire International certifications like ISO, 50001, BEE star rating etc.
4. Supplier development system to monitor their awareness levels on various qualities, environmental and social
aspects
• Awareness/Training Programs for sub-contractors, suppliers, etc.
• Periodic meetings and brainstorming sessions to update them on our new products requirements, customer
specifications, etc., and share our best practices and take their feedback on market trends.
OUR OBJECTIVE FOR ENERGY MANAGEMENT SYSTEM
• Reduction of 5% Energy Consumption (in terms of KVAh) for the whole building for the year 2013 as compared
to 2012
TEAM MEMBERS SUPPORT IN ENERGY CONSERVATION
• All the service departments at PBC are aware of their energy consumption and consider it while making their
annual budgets after due consultation with our Engineering department.
• All our HODs are made aware of the energy conservation programmes through training and awareness
campaigns & initiatives organized by PBC.
• The Team clearly understands that savings made under these impacts their financial bottom line in a positive
way.
MONITORING & REPORTING SYSTEM

TAKING A 360 DEGREE APPROACH- LIFE STYLE CHANGES
• We turn off all electrical equipments, when not in use.
• Prefer using Chairs with perforated back and bottom to provide for ventilation for human comfort. This allows
for indoor temperatures to be kept at 24 deg C +/- 2, while providing occupant comfort.
• Our dress code for summer: No Jackets / No ties so that occupants are comfortable at above mentioned
temperature levels. Each degree centigrade increase in temperature means a saving of 5% in air- conditioning
costs.
• Individual lighting controls installed in terrace cafeteria to further conserve energy and educate our clients as
well as our team members on best practices on energy management
• Green mesh & heat reflective film is put on the southwest side of the building in summers to block the direct sun
heat into the building
• Low sulphur, super, pre-centrifuged Diesel is used for all DG sets to reduce pollution
• Use of BEE 5 star rated appliances only
• Set point of our Air Conditioning system is set up at 25 degree – 15% less load on HVAC
• Reduced cooling load, because of growing fresh air indoors, has resulted in a saving of ~11.4% in HVAC costs
and a highly reduced energy consumption of 28wh/hr/sqm
ENERGY CONSUMPTION SCENARIO AT PBC™– AN OVERVIEW
Monthly Energy Consumption Data
Month
Data of 2012 Data of 2013
%
occupancy
Total Area
Occupied
Area in
Sqft
Total KWH
per occupied
Sqft
BSES
KWH
%
occupancy
Total Area
Occupied
Area in
Sqft
Total KWH
per occupied
Sqft
BSES
KWH
January 43.65% 21157 2.10 44460 30.77% 14913.91 2.88 42924
February 43.48% 21074 1.70 35760 29.13% 14119.02 1.94 27420
March 46.61% 22591 2.20 49704 27.98% 13561.63 3.06 41448
April 42.87% 20779 2.80 58248 28.21% 13673.10 3.99 54540
May 42.56% 20628 3.49 72024 31.36% 15199.88 4.43 67308
June 41.93% 20323 3.78 76836 32.58% 15791.20 4.41 69648
July 40.84% 19795 3.87 76666 33.52% 16246.81 4.38 71208
August 40.30% 19533 3.28 64004 34.95% 16939.92 3.45 58368
September 37.54% 18195 3.46 62976 37.35% 18103.17 3.09 55872
October 37.72% 18283 2.86 52260 36.87% 17870.52 2.71 48504
November 37.72% 18283 2.04 37344 33.23% 16106.00 1.99 32004
December 35.17% 17047 1.83 31272 30.12% 14598.86 2.07 30200
The total energy consumed in the year 2012 is
661,554 KWH
The total energy consumed in the year 2013 is
599,444 KWH
The Reduction in total consumption of Energy (KWH) in the year 2013 as compared to the total consumption of Energy
(KWH) in the year 2012 is 9%

At PBC, water has always been considered as a precious resource, which is monitored at all inlet and outlet points on
daily basis. As water demands and environmental needs grow, recycling & reusing of water plays a major role at PBC,
helping us to conserve and manages our vital water resources in a sustainable manner.
Some of the water conservation techniques that we follow are:
Sensor Taps: We have installed them sensor equipments like sensor taps as they help in saving a great deal of water.
Use of Soap Free Water for Gardening: PBC channelizes approx. 150 liters of soap free waste water on a daily basis,
from the kitchen to the vermi-compost pit & our nursery for irrigation. In the kitchen we follow a “3 SINK METHOD” for
Dish washing.
There is a PH METER installed in the kitchen that indicates the ph value of the water & to ensure that the PH levels
remains within the limit. In case the PH levels goes beyond the limit, there is an alarm that automatically cuts off the
water supply.
Installation of cistern based 4/2 Liter Water Closet (WC): Flush valve based WCs in the building have been replaced by
cistern based 4/2 Liter WC, thus, saving us 1,302,900 L per year.
Rain Water Harvesting: We have a rain water harvesting system installed in the building which collects & divert the
runoff water from the roof of the building to recharge the ground water level.
RAIN WATER HARVSTING DATA FOR THE YEAR 2013
Area of water collection surface 1232.82 Total Terrace Area 6000
Average Rain fall in Delhi during the
year 2013
29.57 Total Water which can be captured &
recharged
14783.45
Volume of captured Run off, Vr 2748.988 Total Water captured & recharged 3037.56
Percentage of Water Captured - 21%
Hydroponics Culture for growing plants: It helps in water conservation as it re-circulates the same water with 5-10%
make-up water, thereby eliminating the daily watering process.
INVERTED PLANTERS
At PBC we have put in numerous ‘Sky Planters’ so as
to save costly floor space but still meeting with our
USP - Indoor Air Quality & other best practices. The
Sky Planter actually uses a ground-breaking internal
reservoir system that feeds water directly to the roots
without leaks or evaporation, using up to 90% less
water
This helps us in further conservation of water. It
requires watering once or twice a month only. Inverted Planters in our Green House
WATER MANAGEMENT PRACTICES

We have also put conductivity meter in condenser water line for online measurement of water hardness. This helps us
minimize unnecessary bleed off. Daily monitoring and recording of the water consumption at each area of consumption
is done in order to control any kind of water wastage.
Source of Water at PBC™: Primary Source is Delhi Jal Board (Utility Provider) and for any additional requirement of
Water, water is sourced & bought.
ANNUAL WATER CONSUMPTION & PER CAPITA CONSUMPTION DATA
Month 2012 2013 Comparison of
water
consumption from
Last year same
month in %
Consumption
(in ltrs)
Per capita
Consumption
Consumption
(in ltrs)
Per capita
Consumption
Jan 179753 14.76 167339 13.74 -7.42
Feb 224437 18.43 168853 13.86 -32.92
March 378283 31.06 369063 30.30 -2.50
April 409215 33.60 434771 35.70 5.88
May 557941 45.81 628971 51.64 11.29
June 490159 40.24 481537 39.54 -1.79
July 486120 39.91 415190 34.09 -17.08
Aug 371004 30.46 337434 27.70 -9.95
Sep 382396 31.40 379774 31.18 -0.69
Oct 326641 26.82 319038 26.19 -2.38
Nov 199805 16.40 190199 15.62 -5.05
Dec 149996 12.31 139352 11.44 -7.64
Total 4155750 341.19 4031522 331.00 -3.08
The Reduction in Total water consumption in the year 2013 as compared to the water
consumption in the year 2012 is 3%.
WATER MONITORING & REPORTING SYSTEM

At PBC, we segregate waste at the point of its
generation.
 We have separate bins for food, plastic, paper etc.
Food waste at PBC is converted into organic
nature manure through vermi-culture with the
help of worms. Further, this manure is used for
indoor plants.
 Effluent from the kitchen is treated through Oil
and Grease trap installed in the Kitchen and as per
DPCC norms the parameters of the discharge is
periodically tested from DPCC approved Lab.
Results are within the specified parameters.
 We recycle paper and plastic waste. Several trees
are chopped down in order to produce papers. At
PBC, we try to minimize the usage of papers by
following various simple practices. Instead of
circulating paper notes/chits, we prefer using our
emails, setting up reminders in the computers etc.
 We reuse one-sided paper & promote
communication thru I-mail/ E-mail.
 E-waste is discarded through e-waste recyclers
and useful equipments/parts are combined to
form usable machines
Segregating waste at its origin
SUSTAINABLE GREEN PURCHASE ANALYSIS
Objective :- To purchase 60% sustainable –
green purchase out of total purchases at the
PBC for the year 2013
% of Sustainable
Purchases for the Year
2013
% of Sustainable
Purchases for the
Year 2012
58 55
S. No Input Material Output Material
Year 2012 Year 2013
Quantity
(Kg)
Quantity
(Kg)
% of
Material
Reused
Quantity
(Kg)
Quantity
(Kg)
% of
Material
Reused
1 Paper Re used within the
facility
280 36.6 13% 225 26.05 12%
2 Bio Degradable Waste
(Food waste & Landscape
Waste)
Vermi-Manure 1269 1041 82% 685 548 80%
3 Broken Furniture Re used within the
facility
413 325 79% 354 271 77%
4 Empty Mineral Water
Bottles
Re used within the
facility as vertical wall
planters
Nil 295 167 57%
WASTE MANAGEMENT PRACTICES

‘WE GROW FRESH AIR’: PBC has developed an effective IAQ system that works towards making this building more
energy efficient, apart from cleaning the indoor air.
A unique biotechnology is used to clean the indoor air of its toxins and VOCs.
With the help of plants, the indoor air is made rich in oxygen, In order to promote health, which results in reduced
absenteeism due to fewer sick days and higher productivity for occupants at PBC.
IAQ system is retrofitted in the existing building.
The biotech has been further aided by the microclimate that PBC has created in the surrounding areas by planting and
maintaining more than 2,000 trees that significantly improved the ambient air.
These trees have not only “greened” the area which was essentially a concrete jungle, earlier, but also improved the
ambient air by reducing its CO2 levels before pumping it inside the building, for further treatment.
It is this differentiator that makes PBC, one of the healthiest buildings in the city, apart from providing optimum
occupant comfort and energy savings of 9.2% through HVAC (Plants improve & purifying the quality of air within the
building and thus HVAC has to pump in lesser fresh air, so the load on HVAC reduces) and 15 - 20% enhancement in
productivity as a result of good health and fewer sick days.
COMPARISON OF AMBIENT AIR POLLUTANTS: NEW YORK VS NEW DELHI
PARAMETERS New York, NY, USA New Delhi, INDIA Indian Standard
Ozone (µg/m
3
) 21.1 212.4 180
PM2.5 (µg/m
3
) 7.2 100 60
Data is taken from real time monitoring websites of Department of Environmental Conservation, Govt. of New York and
Delhi Pollution Control Committee, Govt of Delhi.
The results clearly show us that even New York, a relatively populated city in USA has very low levels of PM2.5 and
Ozone as compared to New Delhi, India.
“The Living Room Plant”
Areca Palm
(Chrysalidocarpus
lutescens)
“The Specialist Plant”
Money Plant
(Epipremnum aureum)
“The Bedroom Plant”
Mother-in-law's Tongue
(Sansevieria trifasciata)
INDOOR AIR QUALITY

IAQ MONITORING
Create a Micro-Climate
Carbon dioxide monitoring
in the vicinity of PBC and
the parks in June 2013.
A park just outside the business centre that was a slum was taken over by the business centre with a MoU between the
Municipal Govt. The inhabitants were relocated and over 2000 trees were planted in the area. This created a micro
climate in the vicinity. Carbon dioxide mapping (as per above figure) of the surrounding area clearly shows that
concentrations near the building are lower than when you move away from the building. This exercise is conducted
once a year.
At PBC we take daily readings and as a result of
using biotechnology we have been able to
significantly reduce the difference in CO2 between
ambient air and air inside the business centre.
Mimicking nature inside the building with other
various IAQ initiatives has allowed us to maintain
IAQ as per ASHRAE and USGBC LEED (for Platinum
rated buildings – i.e. 30% over ASHRAE base)
specifications with a minimum 15.3 CFM per
person fresh air, resulting in energy savings.
Thus, as compared to ASHRAE recommended 20
CFM, PBC saves 4.7 CFM/ person of fresh air load,
on the HVAC system.
PARAMETERS
AVG. of
other
Buildings
PBC
%
REDUCTION
CO2, ppm 1067.5 488 55
PM10, µg/m3
689 24 97
PM2.5, µg/m3
492 14 97
VOC - Benzene, ppb 150 BDL 99.99
VOC - Acetaldehyde, ppb 3125 BDL 99.99
VOC - Acetone, ppb 800 BDL 99.99
VOC - Toluene, ppb 275 BDL 99.99
Aerobic Plate Count, cfu 153 26 83
Fungal Count, cfu 48 <1 99

IAQ FOOTPRINT
With Ambient Air numbers as poor as they are in New Delhi, Indoor Air results are no better. Table given below shows
the average readings of various pollutants in 5 different commercial buildings in New Delhi. Compared to the Indoor Air
Quality guidelines published by WHO or by ASHRAE, these numbers are very poor. Awareness of Air Quality and
pollution is very low and this needs to become a priority. Indoor Air pollution is the second highest killer in India after
Blood Pressurei
. 1.3 million people in India die due to indoor air pollution every year.
Indoor Air Quality Parameters Tested at Other Buildings
Parameter Measure ASHRAE Standard Average of Other Buildings
CO2 ppm 700 over ambient 1278.45
Ozone µg/m3 100 8.393
Nitrogen dioxide µg/m3
100 68.114
Sulphur dioxide µg/m3
80 22.16
PM 2.5 µg/m3
15 61.58
PM 10 µg/m3
50 103.7
The Indoor Air Quality at PBC is equivalent to being up in the mountains. The numbers speak for themselves. Table
given below outlines the results of Air Quality monitoring at PBC for the last few years. This is testing done by the
dedicated IAQ team of PBC. Further studies have been done by LBNL and CPCB corroborating the numbers below.
These studies are outlined below.
Air Quality Parameters Tested at PBC
Parameter Measure ASHRAE Standard 2008 2009 2010 2011 2012
CO2 ppm 700 over ambient 395 318 477 471 488
Carbon monoxide ppm 9 0.089 BDL# BDL BDL BDL
Nitrogen dioxide µg/m3 100 21 19 8 8 40
Sulphur dioxide µg/m3 80 8.2 8.1 7 4.5 34
RSPM (PM 10) µg/m3 50 18 16 29 27.9 40

The fresh air load is 0.60 watts per ft2, a reduction of 0.18 watts/ft2
.
This gives an energy saving of 30% in fresh air load on HVAC system and hence reduced energy bills.
As a health and safety initiative for the building occupants, we regularly monitor:
• Bacteria and Fungus levels in air inside the building
• Particulate Matter (PM10), Carbon Dioxide, Carbon Monoxide and specific VOCs (Volatile Organic Compounds)
are monitored inside the building on daily basis
• RO water is regularly/ periodically tested for Complete and Essential water parameters as per IS: 10500, from
NABL Accredited laboratory
• Air Washer and Cooling Tower is regularly monitored for Legionella (responsible for Legionnaires disease)
• Water Storage tanks are regularly monitored for presence of algae & slime
Daily IAQ data / readings are available on the public domain i.e. on our website: www.pbcnet.com

We “grow” our own oxygen
and remove harmful
compounds from the air
through the strategic use of
indoor vegetation — which
doesn’t just help the
environment; it also helps
people think and be more
productive while reducing
energy costs.
DEVELOPMENT OF “NEHRU PLACE GREENS” PARK
Creating a microclimate in Nehru Place, which was essentially a concrete jungle, spread over an area of 3.3 Acre
(143,748 Sq. Ft) was converted into Nehru Place Greens Park, where, more than 2,000 trees were planted.
The initiatives have yielded results - not only has the three-acre area become visually appealing but has also contributed
in the improvement of the ambient air quality.
• Created a habitat for hole-nesting species.
• Created a thicket in a portion of the green area to attract migrant birds.
• To be effective, the thicket is impenetrable so that the birds can be safe from disturbance.
Ideally, any tree plantings would take into account the affect that the trees would have on the bird population.
• Creating a water feature. Providing consistent water, especially during the summer months is an excellent way
to promote bird population. The amount of water needed is tiny – on the order of a couple of liters a day.
• Plant edible fruit trees. Many trees, especially figs (genus the Ficus) provide food for wild birds, including
resident bulbuls, and barbets and migratory Rosy Starlings.
STRATEGIES FOR BIO DIVERSITY
CONSERVATION

STRATEGIES TO ENCOURAGE SUSTAINABLE
COMMUTING IN PBC
We at PBC have a Sustainable Commutation Plan to
encourage & support sustainable travel patterns
among staff, clients, vendors and visitors.
The plan concentrates on staff commuting patterns
and also includes business travel, fleet management
and freight issues. For instance our F&B department
has an electric 'scooty' for chores that are to be done
within a radius of 5-15 km.
Apart from this our official fleet runs on Green Clean
fuel i.e. CNG and employees are encouraged to
purchase cars that run on clean fuel and follow Euro 4
norms.
The objectives are:
• To communicate staff about other modes of
travel;
• To identify opportunities for improving
features/services provided by alternate
modes;
• To support staff in changing their travel behaviour;
• To provide information on the scale and broader
impacts of change

RECRUITMENT AND RETENTION OF STAFF
This has long been our policy as problems have been faced due to employees traveling long distances. The employee
gets tired and it becomes difficult to add value to his / her job and hence becomes extremely difficult for an employee to
balance home & office.
Easing the commute to work will enhance an organization's reputation as being an employee friendly institution.
Though we follow equal employment policy however preference is given to a candidate if he/she is residing within a
radius of 5-10kms– A win-win situation – this is done without compromising on the quality of candidate and without
discrimination, anti-discrimination policy is in place.
Apart from this, flexible work hours are encouraged and employees are well equipped with communicating devices i.e.
Cell phones / Lap tops / Blackberry’s etc.

ENHANCED ENVIRONMENTAL PERFORMANCE
Green Travel/Sustainable Commuter management plan can contribute to an enhanced environmental performance and
a ‘good neighbors’ policy towards other employers or office goers in the area. Such a plan forms an integral part of our
organization’s environmental management programme including formal standards such as the Environmental
Management and Audit Scheme (EMS) and ISO 14001.
Given under is a detailed commuting survey carried out in year 2013 by Quality Assurance Department to determine as
to how many PBC Building occupants (Team members & Clients) uses the alternative commuting modes & public
transportation.
24%
1%
2%
45%

In our business, adherence to the rule of law, ethical working practices, good corporate governance and transparency
are critical. We have strong corporate policies and safeguards in place, and a long history of adhering to, and promoting,
high ethical standards and the law.
PBC aspires to have a positive impact on the communities in which we operate worldwide and recognize our
responsibility toward those who are affected – either directly or indirectly – by our operations and activities. We rely on
local communities not only for our workforce but also for some of our suppliers and our ability to carry out our business.
Through ongoing engagement and dialogue, we work to understand the concerns and needs of our communities, and
we seek to respond by addressing local challenges in ways that build stronger communities and support the
sustainability of our business.
Development and impact of infrastructure investments and services were provided primarily for public benefit through
commercial, in-kind, or pro bono engagement. Our key stakeholders benefited from our social initiatives were: The
immediate communities, office-goers of the area, residents of nearby area, other business houses, corporate, members
of Govt. Agencies i.e. DDA, Police, MCD, Fire department etc, apart from our own employees and clients of our building.
PBC worked with several Government agencies / departments to improve the conditions of roads, regulating traffic
movement, removal of garbage and Clean-up drives leading to a better place and improvement of surroundings and
improvement of the ambient air.
Paharpur Business Centre (PBC) in collaboration with The Climate Project India (TCPI) celebrated the Earth Day 2013 by
organizing a plantation drive and an awareness campaign on saving our planet – Earth, from global warming.
PBC recognizes the repercussions of these environmental challenges that are multiplying every second & took various
initiatives to embark on a journey towards achieving zero tolerance to environmental degradation. On the occasion of
Earth Day, PBC had invited Mr. Krishan Kalra, Trustee - TCPI and Aditya Pundir, Country Head - TCPI to share their
knowledge.
Mr. Kalra emphasized on the measures that are small yet play a crucial role in curbing the crisis of Climate Change. He
remarked, "We are not required to do anything different to show our concern for our planet. Instead, we can just start
keeping a close check on our regular activities by following the principles of reduce, reuse and recycle.
By doing this, we can get to know how much we are contributing to the waste and pollution. We can begin doing this
right from our home."
SOCIAL INITIATIVES & PERFORMANCE
CONSERVATION
EARTH DAY CELEBRATION

Mr. Pundir gave an informative & insightful presentation on 'Climate Crisis'. He spoke about the adverse effects of global
warming and how it has turned our climatic conditions upside down. He elaborated on relation between the rise of
temperature and climatic hardships. He said, 'by adopting sustainable ways, we can create a flawless face of the climate.
Followed by this, Barun Aggarwal, Director - Sales and Marketing, PBC, gave a presentation on "Clean Air", emphasizing
on Indoor Air Quality.
He remarked, "Indoor Air Pollution works as a silent killer and is typically 5-10 times worse than ambient air.
He also stressed upon the fact that PBC, compared to other buildings, has superior indoor air quality.
He also mentioned that if a person is in PBC building for 8-10 working hours then there is 42 percent of probability of 1
percent increase in blood oxygen saturation level."
PBC also organized a plantation drive in Nehru Place Greens, wherein the guests and the team members planted
saplings. Along with this, PBC also organized, "Nanhi Chaan"- a CSR initiative wherein we celebrated the birth of a girl
child in the PBC Family.
The parent-employees planted a sapling on this occasion, who then nurtures and looks after it in the same manner as
they would look after their child.
Mr. Krishan Kalra, Trustee - TCPI Mr. Aditya Pundir, Country Head- TCPI
Mr. Barun Aggarwal,
Director-Sales & Marketing, PBC

Team PBC and guests planting saplings at Nehru Place Greens Park
Team PBC at Nehru Place Greens Park
With an objective of spreading awareness about adverse effects of global warming, we ran presentation on the screens
placed inside our building. It is a paradox that we, who need earth more for survival, have become the cause of its
destruction. With the motto of celebrating every day as Earth Day, Team PBC pledged to make a difference to the
changing climate conditions in every possible way.

PBC BELIEVES IN GREATER
ENVIRONMENTAL RESPONSIBILITY
Environmental awareness amongst PBC team members & stakeholders is always encouraged. This motivates us in
establishing partnerships with our important stakeholders, driving the organization towards sustainable development.
Due to our inherent values and environmental sensitivity, we are perceived as a great place to work.
We have initiated several awareness programs for school children, employees, clients, community on climate change.
Some of the initiatives for promotion of our environmental responsibility towards community & stakeholder are:
• Celebration of Earth Day & Environment Day in order to create awareness & scale the issue.
• Regular interaction with school children to sensitize them to issues relating to environment & water
management
• In-house employee awareness programs regularly
Environmental awareness amongst PBC team members & stakeholders is always encouraged. This motivates us in
establishing partnerships with our important stakeholders, driving the organization towards sustainable development.
Due to our inherent values and environmental sensitivity, we are perceived as a great place to work.
We have initiated several awareness programs for school children, employees, clients, community on climate change.
Some of the initiatives for promotion of our environmental responsibility towards community & stakeholder are:
• Celebration of Earth Day & Environment Day in order to create awareness & scale the issue.
• Regular interaction with school children to sensitize them to issues relating to environment & water
management
• In-house employee awareness programs regularly

STUDENTS OF AMERICAN EMBASSY SCHOOL VISITED PBC
TO LEARN ABOUT OUR SUSTAINABLE GREEN PRACTICES
PBC actively endeavored to spread awareness on green concepts amongst school children. On March 6, 2013, children
from American Embassy School visited PBC to see & learn how simple green strategies have been implemented in our
building.
They were educated on the importance of energy & water conservation, waste management and resource optimization.
Our various initiatives were demonstrated to make them aware on various measures adopted us that helped in making
PBC an energy efficient BEE 5-star certified building. Enthusiastic students actively participated in the presentation and
discussions on green concepts.
Mr. Barun Aggarwal, Director - Sales and Marketing, PBC gave a presentation on "Indoor Air Quality". He explained that
Indoor Air Pollution is more dangerous than the ambient air and that it needs more attention. He further elaborated
about the major indoor air pollutants i.e. PM 2.5, PM 10, VOCs, etc.
He further explained how PBC has better indoor air quality when compared to other buildings.

A group of students & professors from Massachusetts Institute of Technology, U.S.A (MIT) visited PBC to learn &
understand PBC's sustainable methodology adopted to make it a truly green business endeavour. On this enlightening
occasion, the youngsters from American Embassy School made green resolutions for the upcoming years. The students
resolved to make 2013, a greener and a healthier year.
They showed their inclination towards waste management practices and promised to follow the 4 R's, "Refuse-Reduce-
Reuse-Recycle".
Earth Hour is the largest movement in the history of our planet, spanning 7,000 cities, 152 countries with a digital reach
of 200 million people. Our CEO, Mr. Meattle supported the movement by accepting the 'I Will If You Will (IWIYW)
Challenge'. His challenge was to plant one tree for every 50 discarded plastic bottles if others reuse the bottles as
planters.
This challenge acted as a helping hand and a sensible stimulator to increase the green quotient of our planet. Every new
plant will be an assurance of lesser pollution and more oxygen. Every discarded plastic bottle will be a strict 'No' to the
usage of non-biodegradable material and reusing them will encourage rational eco-friendly practices - 'Refuse, Reduce,
Recycle and Reuse.'
Mr. Kamal Meattle, reiterated - "Though sustainable future seems to be tough, it is far from impossible. The need of the
hour is 'Change' and everyone has to follow. PBC has always been supporting efficient green practices. We have
implemented several sustainable solutions and it's heartening to see our efforts being recognized. Earth Hour 2013 -
IWIYW is another addition to it the movement will continue till our mission is accomplished.”
STUDENTS OF MIT VISITED PBC TO LEARN OUR
SUSTAINABLE WAYS
PBC ACCEPTS THE EARTH HOUR CHALLENGE

As a result of this endeavour we re-used more than 500 discarded pet bottles. These were converted into planters in our
green house, contributing in the enhancement of oxygenated air for our occupants. Several trees & saplings were also
planted in the Nehru Place Greens Park.
On the occasion of Holi, PBC organized "Eco-Friendly
Holi" campaign within the building. We promoted the
use of organic/ herbal colours. Colours contain toxic
colorants that can cause diseases like Asthma, Eye
Allergy, Renal Failure, Skin Cancer etc.
Realizing that chemicals used in colours are harmful to
our body, we took an initiative to distribute organic/
herbal colours amongst our employees, guests and
building occupants.
We encouraged people to celebrate an eco-friendly,
healthy and safe Holi. We promoted this thought on
our social media platforms as well.
ECO-FRIENDLY HOLI CELEBRATION

PBC celebrated World Environment Day 2013 by organizing a Contribution Camp; Promotional Campaign for
Green Commuters; Anti-Food Waste and Waste Management Campaign; and a Fresh Water Drive, Water for
Birds and Animals. PBC understands the repercussions of wasting food.
On the occasion of World Environment Day, Team PBC came together to support – “Think Eat Save” Drive.
At PBC, we convert all bio-degradable food waste into organic manure through Vermi-culture.
The organic manure is further used for all our indoor plants. We urged our team members & building
occupants to practice garbage segregation & vermi-composting at their homes.
We also requested them to share this green practice with as many people as possible.
“Green Commuters” was another innovative initiative at PBC. Using public transportation; carpooling; walking
or cycling to one’s workplace helps in reducing the use of fossil fuels that directly impacts in carbon footprint
of an organization & also results in clean ambient air due to reduced vehicular emissions.
PBC promotes “Green Transportation”, appreciates & rewards employees who choose alternative modes of
green transportation, instead of using their personal vehicles.
By creating awareness about the importance and benefits of green transportation as well as by motivating
people, PBC has been able to add on some employees who have started practicing car-pooling, cycling and
commuting by public transport on a regular basis instead of using their own vehicles.
WORLD ENVIRONMENT DAY CELEBRATION

PBC also organized a Contribution Camp in
association with Goonj, an NGO. It was a
week-long camp.
Our motto, “Don’t Just Dump, Just Give”
inspired people to contribute material that
may be of less or no use to them but
useful to someone. The best part was that
one could contribute anything usable like
utensils, books, clothes, bags, toys,
newspapers, magazines, stationery etc.
The camp received an excellent response
and now has become an ongoing activity.
After huge success of the contribution camp organized during World Environment Day 2013, we decided to have it on an
on-going basis. The idea is to facilitate people so that whenever they feel like contributing something, they can do that.
The best part of this camp is that one can contribute anything in usable condition i.e. clothes, utensils, stationery,
electronic devices, toys etc. Things that are worth being recycled, we send them for recycling, rest we distribute them
either directly to the needy or to homes. This camp is exempted from any financial contribution/ donation.
ON-GOING CONTRIBUTION CAMP

PBC understands that birds and stray animals hardly get clean water to drink. Some studies have revealed that several
birds die especially during summer season as they do not get fresh water to drink. PBC decided to adopt the Fresh
Water Drive & integrating it into our daily activity.
As we all know, water is vital for the survival of every living being and therefore we keep Fresh & Clean Water for birds &
stray animals throughout the year.
Clay pots filled with clean drinking water kept at various places near PBC building Team-PBC placing clay containers with
clean water for birds & animals
FRESH WATER DRIVE FOR BIRDS & STRAY ANIMALS

We celebrated Ozone Day marked on 16th September 2013. On this occasion, we organized a week-long campaign for
creating awareness about the importance of the ozone layer. We promoted this campaign on various social media
platforms.
PBC Art Gallery is an on-going CSR activity of PBC. It is a non-profit vertical of PBC that promotes the works of various
artists by hosting their exhibitions.
We provide a platform to encourage budding artists to showcase their works of art through PBC Art Gallery. We also
help them in media mileage so that their work becomes popular and their sale increase. In association with Friends for
Tribal Society (FTS) and The Climate Reality Project - India, PBC had organized an Art Show “Samvedana”. The profits
from sale of the artworks were channelized towards education of tribal children across India.
OZONE DAY CELEBRATION
PBC ART GALLERY: A “NOT FOR PROFIT” INITIATIVE

Art Exhibitions and Live – Art Making session namely, “From Artist’s Brush”
On the occasion of Diwali, PBC organized a “Green Workstation” Decoration Contest based on the 3 “Rs”.
Every participant used green ways of decorating their desks. The team that won the competition had decorated the
desks with leaves and flowers that had fallen from the trees. In order to promote the concept of “Reuse”, they had cut
coloured sheets of invitation cards in the shape of earthen lamps and a hanging lamp with LED bulb, instead of using
paper for greetings. They made a rangoli with the help of rice flour that was made from expired rice.
We all know that crackers contain harmful chemicals that worsen the ambient & indoor air quality.
To spread this message, we prepared a poster on Green Diwali with the help of recycled paper and reused boards. The
poster delivered the message to celebrate Diwali in a greener way by saying no to crackers.
We took the message a step further, a day after Diwali; our IAQ (Indoor Air Quality) team conducted an air quality test
inside & in the ambient. The readings showed that there was massive rise in the level of pollution outdoors. We
incorporated these eye-opening readings in a presentation and ran it on our screens so that the employees and other
occupants become aware of the impact of crackers on air quality.
We also shared the presentation on social networks to disseminate the information & message to the masses.
The winning desk in Green Workstation Decoration Contest & Poster on Green Diwali
GREEN DIWALI

ECONOMIC PERFORMANCE
CONSERVATION
PBC is a closely held company / SME and therefore it is
not required to publish its financial results, as per the
applicable statutory laws. However we comply with the
accounting standards issued by ICAI and other statutory
requirements.
Since our inception we have never violated any law
pertaining to anti-competitive behaviour, anti- trust,
monopoly practices. PBC has never paid any fines /
penalties for any non- compliance of any statutory
requirements or laws. There have been no non-
monetary sanctions for any non compliance.
It is a family owned business and has a family managed
company board. The board actively works towards
aligning the interest of its various stakeholders with that
of the board.
As it a closely held company, there are no external share-
holders from outside of the family.
The interest of the organization and its people tops the
agenda of the board and is never compromised. The
shareholders understand that their interest is deeply
linked with that of the other important stakeholders i.e.
Employees, Customers, supply chain, partners etc.
This governance body ensures that the objectives are
well coordinated with that of its other stakeholders in
day to day operations that are managed by its various
managers & General Managers in a very transparent
manner, overseen by the CEO.
The company engages in corporate sustainability as an
intrinsic part of its governance structure and matters
pertaining to climate change, environment,
sustainability, growth, profitability & people are part of
the annual board meetings
PBC has taken a decision to spend on energy efficient
equipments and green & clean technologies in order to
reduce its carbon footprint, also reduce its impact to the
environment & last but not the least, improve its impact
on the financial bottom line.
As a result of this, a decision has been taken to address its
risks and opportunities by investing in clean and green
technologies – case in point is our new project
GreenSpacesTM
and the decision to go for the highest
level of LEED certification for a 25 year old building and
similar other initiatives to invest in “GREEN”.
The financial reports are shared with the departments
and adequate actions are taken based on discussions with
the concerned GM/ HOD/ CEO whenever required. There
is a committee consisting of General Manager -
Operations & Group General Manager, Marketing and
Finance, Head – HRD, legal consultant and if required
HOD or DGM, which runs the day-to-day operations in a
decentralized manner.
The committee and the concerned HOD discuss the
monthly fiscal results. Hence ensuring that no
department misses the bus and in case any review is
required, necessary action is taken in advance.
The report is then submitted to the CEO for final
discussion and decisions.

AT A GLANCE: THE FINANCIALS OF PBC
Particulars Year 2011-12
(In Rs.)
Year 2011-12
(in million
Rs.)
Year 2012-13
(In Rs.)
Year 2012-13
(in million
Rs.)
Incremental
(In Rs.)
Incremental
(%)
Profit Before Tax 86,441,772 86.44 58,349,445 58.35 -28,092,327 -32%
Profit After Tax 74,076,462 74.08 51,019,965 51.02 -23,056,497 -31%
Turnover 225,052,712 225.05 188,085,453 188.09 -36,967,259 -16%
Net Worth 814,618,951 814.62 865,450,775 865.45 50,831,824 6%
Operating Cost 138,610,940 138.61 129,736,008 129.74 -8,874,932 -6%
Employee Compensation 47,648,196 47.65 52,475,247 52.48 4,827,051 10%
Direct Tax 12,365,310 12.37 7,329,480 7.33 -5,035,830 -41%
Revenue 174,766,396 174.77 127,818,554 127.82 -46,947,842 -27%
PBC has not received any significant financial assistance from the Government or any other financial agency, for
promotion, business development or enhancement of any of its business verticals.
It is an organization that has no borrowings. The company, operating in service sector, measures its performance in
terms of Net Profit after tax.
Profit After Tax (in Million Rs.)
54.9
62.5
76.2
23.85
53.21
74.08
51.02
0
20
40
60
80
100
2006-07 2007-08 2008-09 2009-10 2010-11 2011-12 2012-13
Year
PAT
Series1

The Turnover Trend of PBC in the past years
The company has shown huge improvement in Net Worth over the years
The Operating Cost of the company is given below for reference
Turnover (Million Rs)
174.3
202.2
215.84
134.61
181.99
225.02
188.09
0
50
100
150
200
250
2006-07 2007-08 2008-09 2009-10 2010-11 2011-12 2012-13
Year
Turnover
Turnover
(Million Rs)
Net Worth over Time
498.2
546.2
601.7
670.96 670.7
740.73
814.62
865.45
0
100
200
300
400
500
600
700
800
900
1000
2005-06 2006-07 2007-08 2008-09 2009-10 2010-11 2011-12 2012-13
Year
NetWorthOverTime
Series1
Operating Cost (Million Rs.)
91.58
110.32
124.99
99.13
120.78
138.61 129.74
0
50
100
150
2006-07 2007-08 2008-09 2009-10 2010-11 2011-12 2012-13
Year
OperatingCost
OC in Million Rs

Employee compensation details are projected as below
Direct Government Tax paid in % of Turn Over
Direct Government Tax paid in % of TO
Employee Compensation (in Million Rs.)
23.08
26.86
32.28
27.59
36.62
47.65
52.48
0
10
20
30
40
50
60
2006-07 2007-08 2008-09 2009-10 2010-11 2011-12 2012-13
Year
EmployeeCompensation
EC in million Rs
Direct Tax paid in % of Turnover
14.62
12.87
4.84
11.62
8.00
12.37
7.33
0
2
4
6
8
10
12
14
16
2006-07 2007-08 2008-09 2009-10 2010-11 2011-12 2012-13
Year
DirectTaxPaid
% of Turnover
Revenues (Million Rs.)
79.38 88.17 86.95
102.3
125.24
174.77
127.82
0
50
100
150
200
2006-07 2007-08 2008-09 2009-10 2010-11 2011-12 2012-13
Year
Revenue
Revenues (in Million Rs)

Paharpur Business Centre does not believe in making any kind of financial or in kind contributions / donations to any
Political Parties, politicians, ministers or anybody in position of power. The only contribution that it has ever made is
in times of National Calamity to the Prime Minister’s Relief Fund.
Expenditure on Environmental Measures
COMMUNITY INVESTMENT
Established an NGO, ‘Nehru Place Greens’ (NPG) to improve the areas surrounding our building.
Surrounding area of PBC housed slums and was faced with problems of excessive garbage, poor traffic regulation, etc.
In 1996, PBC got an MoU signed with Municipal Corporation of Delhi. More than 2000 trees were planted in an area of
approximately 3.5 acres with the primary objective to improve the green cover and the ambient air quality.
Surrounding area was cleaned & greened.
Following facilities were provided by Nehru Place Greens:
i. Promote general welfare of the area including cleaning of the roads, garbage collection & disposal, watering &
maintaining the trees, shrubs plants etc in NPG Park & surrounding area.
ii. We also have a dedicated sweeper who cleans the approach roads on a daily basis.

iii. Liaisoning with Govt. authorities in order to maintain the roads, lighting & the general maintenance of the area.
iv. NPG partners with Fire and Traffic department to ensure proper traffic regulation and legal parking of vehicles in
the area in order to allow free access to fire tending machines in case of any emergency situation or major
disaster
v. An Air-Cooled Porta- Cabin with a Public Address System.
vi. Provided 3 guards who are traffic wardens and assist the traffic police in regulating traffic in the area.
vii. CCTVs installed in the area to monitor the traffic and defaulters from the Porta Cabin itself.
viii. Our traffic wardens are constantly on the move in the area to regulate traffic and are interacting on a regular
basis with the crane vendor to facilitate towing of illegally parked vehicles in the area
ix. Our traffic wardens send a daily report of the traffic violations in the Nehru Place Greens area to the Kalkaji
Circle for challans.
Community Investment Spending
Project - Nehru Place Greens Jan to Dec 2013 Jan to Dec 2012
Rs. 6,19,164 Rs. 1,81,028

WORKING TOWARDS CUSTOMER DELIGHT
There is a process of constant interaction with our customers by a department that is dedicated to our customer needs
during their stay at the Business Centre. It is the property management department (PMS) that regularly interacts with
the customers to know and understand their needs / requirement beyond the realms of the contractual obligations.
This not only helps us in honing our services but also by listening to our customers we are able to provide them value
additions to ensure smooth functioning while they are at PBC.
After all our tag line also says just that: “We make Customer care our Business”.
Maintaining Client Confidentiality while at PBC: We ensure, not only on a contractual basis but as our SOP that there is
complete confidentiality and privacy with regard to client information, data etc. This has been one of our biggest
strengths and since our inception there have been no complaints of breach of customer privacy or loss of client data. We
have worked on this from the beginning of our business as we have had very eminent multinational and fortune 500
companies as our clients.
At PBC, Customer inputs are collected / gathered using a variety of methods before, during and after providing an office
space or service.
Mostly online surveys are conducted to collect information from the potential customer, to record the moment of truth.
We ensure 100% exit interviews, with all Office facility clients.
This data is compiled and streamlined in order to implement new processes and to see that this information is put to
best possible use to enable a better service delivery structure.
It is a set of processes to ensure that the SOPs are conforming to our internal standards as communicated to the client
along with specific client requirements. The goal here is clearly to exceed customer expectation.
We conduct Customer Satisfaction survey 4 times a year rather than making it an annual affair. Clients rate the services
on a scale of 1 (Being the lowest) to 4 (Being the highest).
Acceptable level of rating for PBC is 3.
In case the rating below acceptable level which is 3, the concerned department is asked to look into the details
meticulously & revert with a turnaround plan within defined timelines.
CUSTOMER SATISFACTION SURVEY –
PRODUCT RESPONSIBILITY
CONSERVATION

Given below is the feedback of our clients on various service verticals based on the average of four
quarterly surveys:
S.NO Services Customer Satisfaction Index for Year 2013
Rating Satisfaction Percentage (%)
Achieved
1 Office Facilities 3.32 83
2 Cleaning & Maintenance 3.33 83
3 Food & Beverages 3.19 80
4 Office Services 3.48 87
5 Telephone Services 3.27 82
6 Internet Services 3.17 79
7 Billing Services 3.46 87
8 Engineering Services 3.24 81
9 Indoor Air Quality 3.53 88
10 Response to Request 3.20 80
Total 29.99 749
Overall Average 3.33 83
Conclusion: Overall Customer Satisfaction achieved in the 4th
quarter (Oct – Dec 2013) of the year 2013 is
87%, which is an increase of 5% over the previous quarter (July-Sept 2013) which was @ 82%.
However the Overall Average Percentage of our Customer Satisfaction Survey in the four quarters of 2013
was at 83%.
Lot of action has been initiated to better this performance in the coming year and also enhance our
acceptable level to 3.5 where rating 4 is the highest rating.
Next Survey will be carried out in March 2014.

ROAD AHEAD. . . .
• To promote PBC as one of the best
conferencing destinations in Delhi & NCR.
• In order to maximize our revenues from office
space and facilitates as part of our new
business strategy, converting out existing
space into retail in the year 2014.
• Framing CSR policies & objectives as per the
new Company’s Act 2013
• In accordance to our commitment towards
Women’s Empowerment Principles (WEPs) and
United Nations Global Compact, we plan to
employ larger number of women employees in
PBC, in non-women oriented verticals & also to
introduce senior women employees in the PBC
Board.
• To carry out more R&D in IAQ by
experimenting with Green vertical walls,
optimizing Hydroponic system of growing
plants, to get ambient and inside CO2 at same
levels and further reduce VOC’s, bacteria and
fungus from the Indoor air. – Breathe Easy
Vertical
• To create awareness amongst our
vendors/suppliers by demanding energy and
resource efficient products.
• To scale up the skill development programme
at PBC- partner & collaborate with more
universities and colleges in order to increase
the number of interns that PBC takes in for
specific skill development and on the job
training.

THE BUZZ ABOUT PBC……

We have used some images from different sources in order to convey and express the message in an impactful manner.
The details of the same are mentioned the table given below.
Sl No. Image used Image Name Image Source
1. Colour wheels used in the last
page and in the bottom right
hand side of every page
12819886741529249972Colorw
heel.svg.med
http://wwwclkercom
3. Indian Rupee symbol in the pages
(112 & 113)
18967sdctvicbmp ww.w.technorati.com
4. Shaping Future in the second
page (background)
image Careynieuwhof.com
5. Diamond used in Ethics & Values
page
Diamond www.abcnetspace.com
6. Environmental footprints For
Environmental Stewardship
single-market-for-green-
products-initiative-
environmental-footprints-
Cerasis.com
7. World in the hands for Diversity
& equal Opportunity
diversity_at_work1- shifthr.com
8. Green Path used in the Page,
“Road Ahead”
path www.healthcaredesignmagazine.com
IMAGE SOURCES

2002 in
Accordance
C C+ B B+ A A+
Self
Declared
Third
Party
Checked
GRI
Checked
APPLICATION LEVEL

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 Your comments for adding value to our Report, please
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FEEDBACK FORM

 Name: _____________________________________________________
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 Contact Address: __________________________________________________
 Tel: __________________________________________________
PBC sincerely thanks you for your time & comments.
PLEASE MAIL BACK US TO:
Smruti Sweta Samantray - Deputy Manager Corporate Communication
Paharpur Business Centre
21, Nehru Place Greens,
New Delhi – 110 019, India.
Ph: +91 11 2620 7171, Fax: +91 11 2620 7606

Our CSR Resolution for 2014:
SUSTAIN SUSTAINABILITY
Earth, Environment, Energy, Waste, Water, Health & People

Paharpur Business Centre
21, Nehru Place, New Delhi -110019, India
www.pbcnet.com
Published by
Quality Assurance &
Corporate Communications Team
Designed by
Corporate Communications Team
USGBC Platinum – first office in India under LEED for Existing Buildings (Operations &
Maintenance) I BEE 5 (*****) Star Rated
An ISO 9001:2008; ISO 14001:2004; ISO 22000:2005; ISO 50001:2011; OHSAS 18001:2007; SA
8000:2008 certified Company I Commitment to UN Global Compact

Paharpur Business Centre has published its 7th Corporate Sustainability Report

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Paharpur Business Centre has published its 7th Corporate Sustainability Report