The document describes a scenario where a change to a backend service broke a dependent service. It introduces the concept of consumer-driven contract testing (Pact tests) as a way to prevent such issues. Pact tests involve the consumer service making assertions about the responses expected from the provider service by generating a contract. This contract is shared and verified by the provider service to ensure compatibility when changes are made. The document provides an example of setting up Pact tests between a DevPortal and Freshapps Activities service to validate responses and prevent breakages when one service evolves.