This document provides a summary of Michelle Vann's work experience and qualifications. She has over 20 years of experience working in health care and social housing roles, most recently as a Scheme Manager from 2006 to 2008. She has also taken on volunteer and temporary work since 2011 while recovering from ill health. Her experience includes managing housing schemes for the elderly, working in residential childcare and homeless shelters, and coordinating care services. She has qualifications in health and social care as well as English and maths GCSEs.

1. Michelle Vann
24 Enderby Close, Halifax, West Yorkshire, HX3 5RR
Tel: 07889 248953 Email: mvann41@aol.co.uk
• A Conscientious, hard-working and reliable Scheme Manager and Health Care Worker
• Working well alone; I am focused and driven.
• A constructive team member who contributes to the success of a team.
• Excellent interpersonal skills, a good communicator and listener – this helps me to relate to
others and build good working relationships.
• I am a very organised person and a good problem solver. I think things through in a logical way
which includes creative thinking.
• I welcome training opportunities. I see opportunities and set and achieve goals both personally
and professionally.
• I have strong leadership skills- motivating and encouraging others, whilst taking the lead.
• I am self aware which helps me to know my strengths and skills and have the confidence to put
these into practice.
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• Taken a lead role in making a scheme successful.
• Worked in all types of social housing which has given me vast experience.
2014 – present – I was declared fit and well enough to begin full time paid work again. I have been
actively seeking work alongside my volunteering work. During this time I have obtained an Enhanced
DBS check which was conducted last Autumn 2015.
2014 – Undertook some agency paid work as a Relief Scheme Manager for Anchor Housing in
Halifax.
2013 – Present (ongoing) Volunteering work for the RSPCA – Home Assessor for new pet owners
adopting rescue animals across the Bradford region.
2011 – 2013 Suffered from ill health for a period of time
September 2009 - 2011 Community Justice Degree; BA (Hons) University of Bradford (completed two
years only)
September 2008 – June 2009 Bradford College -Attended college part time to gain GCSE’s in Maths &
English
May 06 to January 08 (left due to relocation)
Norwich City Council - Sheltered Housing Scheme Manager.
I was the permanent Scheme Manager for a residential housing scheme for the elderly; managing 42
bungalows as well as providing a 24 hour on call service to other schemes in the local area.
Day to day, typical responsibilities would include the following:
- Morning welfare checks to each of the 42 bungalows (over 55’s), checking the residents were up
and that there were no health issues or difficulties
- Health and safety checks to the building
- Weekly Fire Alarm testing
Profile
Employment Experience
Key Achievements

2. - Re-assessing all tenant information and recording data every few weeks to ensure the correct
information was recorded.
- Manage the full voids process from end to end from end of of tenancies to new tenancy sign ups
which included organizing essential repairs to be completed; advertising empty properties and
interviewing new tenants
- Attended block meetings with residents and other Scheme Managers and housing staff and
attending essential training sessions
- Arranging day outings for residents and luncheon events
- Dealing sensitively with any deaths or illnesses of residents, updating the next of kin and
appropriate services
- Arranging open days with the police, the local councillor and the community
- Opened a hearing clinic for the public, encouraging the community to use the facilities
- Hiring out the main hall for public use for various events when not in use by residents
- Assisted with major kitchen & bathroom refurbishment, project managing the work; monitoring
contractors and liaising with residents keeping them informed
- Organising and managing Fundraising Events
- Providing a 24 hour on call service, every other week end, providing cover for approximately 20
schemes across the Norwich area.
October 05 to May 06
St Martins Housing trust - Senior Support Worker.
Duties – Took charge of a 45 bed hostel for the homeless and ran a shift of 5 staff.
Support clients, help with benefits and daily living skills, liaise with CPN’s, probation service, GP’s, drugs
and alcohol advice etc
Mar 04 to May 06
Quantica Healthcare - Residential Childcare Worker.
Duties – Worked in children’s home for looked after children. Tutored them and taught them basic living
skills, liaised with social workers. Took them on supervised home visits, attended court with them etc.
I also worked within youth hostels.
September 03 to October 05
Earlham Youth Centre, Norwich – Youth Worker
Duties – Planned and ran a youth club and organized outings and activities.
Worked with the community and tried to educate and promote inclusion.
August 1999 to September 2003
Eckling Grange retirement home, Norfolk – Head of Care
Duties – Dealt with support plans, staff rota’s, medication stock control, health and safety of staff and
residents, on call duty.
November 1993 to June 1999
The Limes residential home, Norwich – Senior Carer
Duties – Gave medication, support junior staff, complete paperwork, recognise any training issues.
Education

3. Bradford College: April 08/Dec 08
• Adult Literacy
• English GCSE (B)
• Diploma in Health and Social care/Humanities (Did not complete)
Training Courses
Emergency First Aid
Health and Safety
Fire Safety
Basic Food and Hygiene
Behavior Management
Safe guarding vulnerable adults
Personnel safety
Conflict management
Lone worker training
Personnel effectiveness and influencing
Moving and handling
Change management
Supporting drug users in the community
Infection control
IT Skills - Microsoft Windows 95/98/NT/2000/XP
Microsoft Office – Word, Excel, Outlook and PowerPoint
Karen Carolan – Sheltered Housing Manager Miss M Davis – Previous work collegue
NCAS, 1 Bullard Road, 72a Plumstead Road
Norwich Norwich, NR1 4J2
Tel – 01603 213699 Tel – 01603 433057
Fax – 01603 213696
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