SlideShare a Scribd company logo
Maxires Training & Consulting Private Limited
Signature Modules
Training conducted
Clients speak
Who We Are
Training Methodology
Our Engagement Model
Our offer for Hospitality
Our Differentiators
Our Presence
Your Leap To Success Contact details
103/27/16
Maxires Training & Consulting Private Limited
We are into Training & Business consulting.
Founder directors and Core team members are people who have held senior leadership
positions in large MNC’s.
Team of 20 facilitators with National & International Certifications spread across various
domains.
Delivery team enriched with 1,00,000+ training delivery hours.
Experts in Soft Skills, People Skills, Sales, Customer Service, Behavioral and Outbound training
interventions.
203/27/16
Maxires Training & Consulting Private Limited
VAK methodology of training
Customized Content Creation
Vernacular or Multi Lingual Training
End to End Training Solutions
Diamond Crossing – Business Process and
People
On Field Coaching & Consulting
303/27/16
Maxires Training & Consulting Private Limited
Instructor led presentationsInstructor led presentations
Interactive group discussionsInteractive group discussions
VideosVideos
Case studiesCase studies
Role playsRole plays
Assessments for way forwardAssessments for way forward
Indoor group activitiesIndoor group activities
Team cohesionsTeam cohesions
Do it yourself activitiesDo it yourself activities
403/27/16
Maxires Training & Consulting Private Limited
Mystery Shopping
In-sighting
Training Need Analysis
Customized Content Creation
Best in Class Coaching/ Facilitation
Post Training Assessment
503/27/16
Maxires Training & Consulting Private Limited
03/27/16 6
Maxires Training & Consulting Private Limited
HotelsHotels ResortsResorts
Pre Opening of
New Properties
Pre Opening of
New Properties
QSRsQSRs
Catering
colleges
Catering
colleges
03/27/16 7
Maxires Training & Consulting Private Limited
Frontline staff
Training
Supervisory
Skills
Development
Programs
First time
Managers
Managerial
Development
Programs
HOD’s
Hotels &
Resorts
Hotels &
Resorts
03/27/16 8
Maxires Training & Consulting Private Limited
Hotels &
Resorts
Hotels &
Resorts
Frontline staff Training
•Service Excellence
•Department wise
theory/practical training
on execution
•Skill development
training
•Personality development
•Handling
guests/Complaints
•Domain skills –
Enhancement
•Training on SOPs
Supervisory Skills
Development Programs
•Art of Supervision
•Team Management skills
•Effective team
communication
•Delegating skills
•Handling difficult guests
•Effective professional
communication
•Time management skills
First Time Managers
•Individual to team
management
•Driving First time
managerial skills
•Understanding the
importance of basic
leadership skills
•Ability to handle
individual and basic
coaching and mentoring
•Interpersonal skills
* The topics mentioned above are just a few to name. Maxires creates customized
modules for training programs based on client requirements for all levels.
03/27/16 9
Maxires Training & Consulting Private Limited
• Team building for all staff (Frontline/Managerial/HODs)
• Handling different types of guests
• Service Excellence at all levels
• Adherence to SOPs
• Revenue Management for HODs/Managers
• Resort training (All departments/All levels on domain/Functional and behavioral
skills)
Hotels &
Resorts
Hotels &
Resorts
*The topics mentioned above are just a few to name. Maxires creates customized
modules for training programs based on client requirements for all levels.03/27/16 10
Maxires Training & Consulting Private Limited
Turn Key Projects:
Maxires works end to end with
hotels/resorts/restaurants for
contracting/tender quoting/cash
management/tax handling/functional
setup/process management/manpower
handling/Resource
management/Execution/Delivery.
New
Property
New
Property
Pre Opening training and process setting:
Maxires works end to end with hotels/resorts/restaurants in pre opening
plans/preparation/process generation/creating SOPs/setting up the
infrastructure/Design and layout planning/manpower management.
03/27/16 11
Maxires Training & Consulting Private Limited
Quick Service Restaurants:
•Training for frontline staff (Service excellence/Guest feedback/Domain/Functional skills)
•Training for supervisors (Alignment with frontline staff/Execution and delegation/Briefing
techniques/Handling guests)
•Training for Managers and General Managers (Handling individual departments/working with
teams effectively/handling guest complaints/feedback/managing restaurant w.r.t
staff/quality/functions and departments)
QSRsQSRs
*The topics mentioned above are just a few to name. Maxires creates customized
modules for training programs based on client requirements for all levels
03/27/16 12
Maxires Training & Consulting Private Limited
Catering
Colleges
Catering
Colleges
Maxires conducts continuous training programs for Catering College/Hotel
Management Institute students from First year up to Final year.
Training and evaluation will be done for batch of students in a span of three
years on
•Industry nuances
•Domain skills
•Plug and play application skills
•Functional skills
•Soft skills
•Resume writing/ Interview handling skills
03/27/16 13
Maxires Training & Consulting Private Limited
UNO
Unleashing
Number One
Unleashing
Number One
RACE
Recruit to Accelerate
Career Excellence
Recruit to Accelerate
Career Excellence
PROFIT
D STAR
Sales Process for
Tangible & Intangible
products
Sales Process for
Tangible & Intangible
products
Managing Teams for
First Time Managers
Managing Teams for
First Time Managers
03/27/16 14
Maxires Training & Consulting Private Limited
03/27/16 15
Maxires Training & Consulting Private Limited
1603/27/16
Maxires Training & Consulting Private Limited
1703/27/16
Maxires Training & Consulting Private Limited
18
Stress Management workshop
for GRT Grand, Chennai
frontline team
Leap 2 Success – For HOD’s
and Manager’s of Radisson Blu
Temple Bay, Chennai
03/27/16
Maxires Training & Consulting Private Limited
Journey to Excellence – Aloft Hotels,
Chennai
Service Excellence -
Hotel Applettree, Tirunelveli
19
Virundhombal – Service with a Smile for Sree
Annapoorna Sree Gowrishankar , Coimbatore
03/27/16
Maxires Training & Consulting Private Limited
03/27/16 20
Maxires Training & Consulting Private Limited
03/27/16 21
Maxires Training & Consulting Private Limited
03/27/16 22
Maxires Training & Consulting Private Limited
03/27/16 23
Maxires Training & Consulting Private Limited
24
Copyright Warning:
•The contents of the document are for discussion purpose only and not to be reproduced
or copied in any manner. Any form of reproduction or transmission without consent will
amount to an infringement of copyright.
•Disclaimer: All Trademarks, Logos, etc. pertaining to third parties have been used for
illustration purpose only and remain the exclusive property of their respective owners.
•For further information contact
Prem Anand // 98410 33530 // prem@maxires.com
Deveanand G // 98415 64099// dev@maxires.com
•Visit us at : www.maxires.com Maxires India Maxires India
03/27/16

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Our offer for Hospitality

  • 1. Maxires Training & Consulting Private Limited Signature Modules Training conducted Clients speak Who We Are Training Methodology Our Engagement Model Our offer for Hospitality Our Differentiators Our Presence Your Leap To Success Contact details 103/27/16
  • 2. Maxires Training & Consulting Private Limited We are into Training & Business consulting. Founder directors and Core team members are people who have held senior leadership positions in large MNC’s. Team of 20 facilitators with National & International Certifications spread across various domains. Delivery team enriched with 1,00,000+ training delivery hours. Experts in Soft Skills, People Skills, Sales, Customer Service, Behavioral and Outbound training interventions. 203/27/16
  • 3. Maxires Training & Consulting Private Limited VAK methodology of training Customized Content Creation Vernacular or Multi Lingual Training End to End Training Solutions Diamond Crossing – Business Process and People On Field Coaching & Consulting 303/27/16
  • 4. Maxires Training & Consulting Private Limited Instructor led presentationsInstructor led presentations Interactive group discussionsInteractive group discussions VideosVideos Case studiesCase studies Role playsRole plays Assessments for way forwardAssessments for way forward Indoor group activitiesIndoor group activities Team cohesionsTeam cohesions Do it yourself activitiesDo it yourself activities 403/27/16
  • 5. Maxires Training & Consulting Private Limited Mystery Shopping In-sighting Training Need Analysis Customized Content Creation Best in Class Coaching/ Facilitation Post Training Assessment 503/27/16
  • 6. Maxires Training & Consulting Private Limited 03/27/16 6
  • 7. Maxires Training & Consulting Private Limited HotelsHotels ResortsResorts Pre Opening of New Properties Pre Opening of New Properties QSRsQSRs Catering colleges Catering colleges 03/27/16 7
  • 8. Maxires Training & Consulting Private Limited Frontline staff Training Supervisory Skills Development Programs First time Managers Managerial Development Programs HOD’s Hotels & Resorts Hotels & Resorts 03/27/16 8
  • 9. Maxires Training & Consulting Private Limited Hotels & Resorts Hotels & Resorts Frontline staff Training •Service Excellence •Department wise theory/practical training on execution •Skill development training •Personality development •Handling guests/Complaints •Domain skills – Enhancement •Training on SOPs Supervisory Skills Development Programs •Art of Supervision •Team Management skills •Effective team communication •Delegating skills •Handling difficult guests •Effective professional communication •Time management skills First Time Managers •Individual to team management •Driving First time managerial skills •Understanding the importance of basic leadership skills •Ability to handle individual and basic coaching and mentoring •Interpersonal skills * The topics mentioned above are just a few to name. Maxires creates customized modules for training programs based on client requirements for all levels. 03/27/16 9
  • 10. Maxires Training & Consulting Private Limited • Team building for all staff (Frontline/Managerial/HODs) • Handling different types of guests • Service Excellence at all levels • Adherence to SOPs • Revenue Management for HODs/Managers • Resort training (All departments/All levels on domain/Functional and behavioral skills) Hotels & Resorts Hotels & Resorts *The topics mentioned above are just a few to name. Maxires creates customized modules for training programs based on client requirements for all levels.03/27/16 10
  • 11. Maxires Training & Consulting Private Limited Turn Key Projects: Maxires works end to end with hotels/resorts/restaurants for contracting/tender quoting/cash management/tax handling/functional setup/process management/manpower handling/Resource management/Execution/Delivery. New Property New Property Pre Opening training and process setting: Maxires works end to end with hotels/resorts/restaurants in pre opening plans/preparation/process generation/creating SOPs/setting up the infrastructure/Design and layout planning/manpower management. 03/27/16 11
  • 12. Maxires Training & Consulting Private Limited Quick Service Restaurants: •Training for frontline staff (Service excellence/Guest feedback/Domain/Functional skills) •Training for supervisors (Alignment with frontline staff/Execution and delegation/Briefing techniques/Handling guests) •Training for Managers and General Managers (Handling individual departments/working with teams effectively/handling guest complaints/feedback/managing restaurant w.r.t staff/quality/functions and departments) QSRsQSRs *The topics mentioned above are just a few to name. Maxires creates customized modules for training programs based on client requirements for all levels 03/27/16 12
  • 13. Maxires Training & Consulting Private Limited Catering Colleges Catering Colleges Maxires conducts continuous training programs for Catering College/Hotel Management Institute students from First year up to Final year. Training and evaluation will be done for batch of students in a span of three years on •Industry nuances •Domain skills •Plug and play application skills •Functional skills •Soft skills •Resume writing/ Interview handling skills 03/27/16 13
  • 14. Maxires Training & Consulting Private Limited UNO Unleashing Number One Unleashing Number One RACE Recruit to Accelerate Career Excellence Recruit to Accelerate Career Excellence PROFIT D STAR Sales Process for Tangible & Intangible products Sales Process for Tangible & Intangible products Managing Teams for First Time Managers Managing Teams for First Time Managers 03/27/16 14
  • 15. Maxires Training & Consulting Private Limited 03/27/16 15
  • 16. Maxires Training & Consulting Private Limited 1603/27/16
  • 17. Maxires Training & Consulting Private Limited 1703/27/16
  • 18. Maxires Training & Consulting Private Limited 18 Stress Management workshop for GRT Grand, Chennai frontline team Leap 2 Success – For HOD’s and Manager’s of Radisson Blu Temple Bay, Chennai 03/27/16
  • 19. Maxires Training & Consulting Private Limited Journey to Excellence – Aloft Hotels, Chennai Service Excellence - Hotel Applettree, Tirunelveli 19 Virundhombal – Service with a Smile for Sree Annapoorna Sree Gowrishankar , Coimbatore 03/27/16
  • 20. Maxires Training & Consulting Private Limited 03/27/16 20
  • 21. Maxires Training & Consulting Private Limited 03/27/16 21
  • 22. Maxires Training & Consulting Private Limited 03/27/16 22
  • 23. Maxires Training & Consulting Private Limited 03/27/16 23
  • 24. Maxires Training & Consulting Private Limited 24 Copyright Warning: •The contents of the document are for discussion purpose only and not to be reproduced or copied in any manner. Any form of reproduction or transmission without consent will amount to an infringement of copyright. •Disclaimer: All Trademarks, Logos, etc. pertaining to third parties have been used for illustration purpose only and remain the exclusive property of their respective owners. •For further information contact Prem Anand // 98410 33530 // prem@maxires.com Deveanand G // 98415 64099// dev@maxires.com •Visit us at : www.maxires.com Maxires India Maxires India 03/27/16