This document discusses Cleanaway's journey from good to great. It outlines key issues they previously faced like declining safety and financial performance. Cleanaway implemented five pillars to improve: leadership and people, operating model, strategy, culture and engagement. Their employee engagement surveys showed engagement increased from 47% in 2014 to 62% in 2016. The document concludes by asking where Cleanaway can go in the future to continue progressing in areas like employee engagement, market share growth and profitability.

1. Our Journey from Good to Great
Johanna Birgersson - EGM Human Resources
February 2017

2. Cleanaway is dedicated to making a sustainable future possible.
We do this by providing environmentally beneficial and
sustainable services, products and solutions to customers and our
local communities that result in reduction, resource recovery,
recycling and reuse of waste materials.
Cleanaway is Australia’s leading provider of
total waste management, industrial and
environmental services

3. Cleanaway – Our Business

4. Cleanaway’s performance in the past and present…

5. Key issues
As we entered FY16 we had substantial challenges
• Declining safety and financial performance
• Shareholder confidence declining
• Lack of stability of leadership team
• No clear strategy
• Lack of clear go to market position
• Combative divisional structure
• Resistance and resilience to change
• Poor employee engagement
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6. Our Cleanaway Way
WHY do we exist – providing
clarity and alignment around
our purpose and our mission
HOW can we leverage our
assets and drive value
WHAT we do that ensures
discipline, consistency,
efficiency and repeatability

7. Our Value Operating Model

8. Our journey from ‘good to great’ underpinned by five key pillars

9. Leadership and people reach
Confidential | 9
Recognising diversity and building leadership Fostering communication and community

10. 2014 Engagement Survey
• First full survey in 5 years – paper & online
• 4,500 invitations
• Survey period 24 Feb to 7 March
• 6 engagement questions
• 52% response rate
• 47% engagement rate
Cleanaway Employee Engagement Insights
2016 Engagement Survey
• Online survey completion
• 4,200 invitations
• Survey period 7 July to 21 July
• 6 engagement questions
• 78% response rate
• 62% engagement rate

11. … and the future?
Where do we go from here?
Employee Engagement and
Retention
1.
Market Share and Growth,
Ability to Price
2.
Profitability and Return
on Assets
3.

12. Our narrative – The Cleanaway Way