Pedro Príncipe presents the training, technical support and helpdesk in OpenAIRE from a national perspective | OSFair2017 Workshop Workshop title: National and European e-infrastructure cooparation for Open Science Workshop overview: This collaborative workshop comes in the context of coordinating EOSC related activities across large European infrastructures at European and national level. The workshop will offer an opportunity for cross-pollination on issues ranging from open scholarship to technical service provision, training, community engagement and support. OpenAIRE NOADs, EGI NGIs, GEANT NRENs and other national e-Infrastructure representatives will discuss gaps, synergies, coordination and service integration opportunities. DAY 3 - PARALLEL SESSION 6 & 7

1. Training, technical support and
helpdesk in OpenAIRE
national perspective
Pedro Príncipe
@OSFAIR2017

2. Support and training overview
NOAD
network
coordination
H2020 OA
policy
training and
support
RESEARCH
DATA
Management
training and
support
GUIDELINES
for Data
providers
HELPDESK
Support
2NOADs NOADs NOADsNOADs NOADs

3. How do we support?
3
NOADs Helpdesk
Portal
Direct contacts
Meetings
Workshops

4. HELPDESK
Ask a question
FAQs
RESOURCES
OA H2020 guide
Copyright Issues
H2020 factsheets
TRAINING
Webinars
Workshops
H2020 Open Access & Open Data Support

5. Human Infrastructure
• Local support for Europe’s diverse research landscape
5
Human support network
• 33 expert nodes all over
Europe helping with:
• OA training and support
• OA policy alignment
• Technical assistance

6. Network is our super power

7. Some of the NOADs support actions
• H2020 projects: contacting projects and institutions with projects
• H2020 NCPs: Involve H2020 National Contact Points on OpenAIRE dissemination activities
• H2020 OA compliance: Assist researchers on the compliance with EC OA requirements
• Open Research Data in h2020: contact projects on the pilot requirements
• Open Research Data: approach/align with RDM national initiatives
• OpenAIRE services: approach projects pointing to the useful services in OpenAIRE
• OpenAIRE services: contact and align with the national funder
• Repositories compatibility: contact new repositories from Higher Educations Institutions
• Repositories: present the broker service and the dashboard for repository managers
• Journals aggregators: approach the few institutional publishing initiatives
• Open Science national policy: Assist the Open Science policy developments
• FP7 post-grant pilot: support and dessimination
• …
7

8. Support and Helpdesk
Support
info
FAQ
GUIDES
Info pages
Factsheets
Helpdesk
system
Categories
Topics
Guidelines team
NOADs & RCs
Events &
meetings
Webinars
Workshops
Presentations
Outputs
(recordings, slides)
Additional
support info
Newsletter
Slides, Videos
Leaflets
Other materials
Content and resources available for NOADs
8

9. Workshops: National workshops
• 20 national workshops held in 18 countries (Austria, 2x
Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, Italy, 2 x Latvia, Lithuania, The Netherlands,
Poland, Portugal, Romania, Serbia, Slovenia, Switzerland, UK )
• Common themes:
• The broader framework of Open Science
• Open Access FAIR Data and RDM
• Policies
• Infrastructure
• Strengthening OS network cooperation with e.g. ministries (science, innovation,
education...), national funders, organisations for scientific research and research promotion, open science
working groups, national libraries, NCPs, universities, the EC, LIBER, JISC, DCC, scientists and publishers
• 1976 participants (including streaming)
9
2016

10. Webinars
10
2016

11. The national webinars by the south region noads
Why?
• Easy way to target the national audience.
• know more about the stakeholders…
• Good return!
From:
• Cyprus, Greece, Italy, Portugal, Spain…
@OSFAIR2017 11

12. 683
participants
12
webinars
@OSFAIR2017 12

13. Network is our super power