This document is a curriculum vitae for Osama M. El-Munayeer, outlining his personal details, education, work experience, address, and languages. It details his experience as a Technical Project Manager, Business Applications Manager, and Customer Care Applications Manager at Zain - Jordan since 1998, where he has led teams and implemented projects. It also lists his previous experience as a Programmer at GCS from 1997-1998.

1. Osama M. El-Munayeer
Curriculum Vitae
P e r s o n a l D e t a i l s
N a m e Osama M. El-Monayeer
D a t e o f B i r t h 6th July 1972
N a t i o n a l i t y Jordanian
E d u c a t i o n
1992 - July 1996 B.Sc. in Computer Science, Princess Sumaya University College for Technology
(P.S.U.C.T) / Amman – Jordan (Royal Scientific Society).
1990 High School (Scientific Section), Ahmad Al-Bishr Al-Romi School / Kuwait.
W o r k E x p e r i e n c e
March 1998 – Present. Zain - Jordan.
 Technical Project Manager - Jan 2011
Responsibilities comprise:
 Lead Technical team in replacement of Zain Billing & Legacy System.
 Quality check on internal development projects (Development, Design,
and Systems Integration).
 Review work of development team.
 Ensure technical teams are contributing to code library.
 Plans, schedules,monitors and reports on activities related to
outsourced development projects.
 Controls requirements, scope,and change management issues related to
outsourced development project.
 Solving technical issues with the technical teams & vendors related to
outsourced development project.
 Participates in manage the relation with systems vendors,and decide on
upgrades & fixes deals.
 CRM applications consultant for business and technicalteams.
 Business Applications Manager (Consultant) - Jan 2009
Responsibilities comprise:
 Plans and coordinates the activities across many teams in orders to lead
and implement a project or projects.
 Participates in the development of solutions and resolution of problems.
 Plans, schedules,monitors and reports on activities related to a project.
 Controls project requirements, scope,and change management issues.
 Participates in definition and execution of communication plans.
 Works with subsidiary IT Managers to prioritize project and support
items.
 Provides regular updates to senior management on project progress.
 Solving technical issues with the technical teams & vendors.
 Participates in manage the relation with systems vendors.
A d d r e s s P.O. Box 811723
11181 Amman – Jordan
E - ma i l osamamon@gmail.com

2. Osama M. El-Munayeer
 Customer Care Applications Manager - June 2006
Responsibilities comprise:
 Lead and manage Customer Care Applications team (Analysis,
Development & Integration and System Architect) to work in synergy
with effective communications & full corporations to ensure effective &
reliable business processes enablement.
 Respond to commercial team’s requests,new products,services &
tariffs modifications.
 Manage work load distribution & leave management to ensure smooth
& on-going operations that meet the required deadlines.
 Manage solving technical issues with the technical teams & vendors,
also apply continues performance tuning.
 Follow the audit & reconciliation routines to ensure the integrity of
customer care applications.
 Manage the relation with systems vendors,and decide on upgrades &
fixes deals, also ensure the vendors commitment to the support
agreements & SLA.
 Work on applying integration methods & services with surrounding
modules by exposing needed APIs & interfaces using standard
presentation forms.
 Develop employee’s technical skills and soft skills by applying
contentious coaching & training courses streams.
 Ensure systems work as per business continuity and systemsecurity
policies and procedures.
 Manage others by assigning/directing work; conducting employee
evaluations,staff training and development, taking appropriate
disciplinary/corrective actions, making hiring/termination
recommendations, etc.
 Make a decision or solve a problem by using logic to identify key facts,
explore alternatives, and propose quality solutions.
 Prepare and Submit progress reports to IT Director.
 Assure the quality of the jobs which done by Customer Care
Applications team.
 Senior Supervisor for Development and technical support - January 2001
Responsible for the systemanalysis and design; also I was the key technical
consultant for Zain-Jordan departments.
 Senior Programmer - January 2000
Assist in systems analysis and design, in addition to developing the foremost task in
several projects.
 Programmer - March 1998
Development, programs coding and testing the majority of telecom software also
writing technical documentation and employees training.
Brief of Majorachievements:
- Contribute in building the existing IT solutions department structure for delivering
solutions.
- Building subject matter expertise in the company in the telecom's software field.
- Creation of ideas sharing expertise and setting standards.
- Taking lead in implementing a software development methodology and the
processes forthe company.
- Manage, analyze, design, code and operate major telecom IT applications.
- Wide knowledge & experience in IT Telecom applications such as CRM, Credit &
Collection, Mediation, Billing, etc...

3. Osama M. El-Munayeer
May 1997 – Feb. 1998 GCS (Al-Ghasaq Computer Systems).
 Programmer - May 1997
- GCS is a Jordan based private company, which builds, develops & integrate
Hotels’/F&B Systems.
- I started my career working as a programmer using Visual Basic.
Brief of Majorachievements:
- Food & Beverage (Analysis/Design and Development).
- Sales & Catering System (Analysis/Design and Development).
- Front Office System (Analysis/Design).
L a n g u a g e s
Arabic (Mother Tongue)and English.