This document outlines the key responsibilities of organizations, including social responsibilities to the community, environmental responsibilities, ethical business practices, management responsibilities to employees, customers, suppliers and competitors, and legal responsibilities. It provides examples of each type of responsibility and instructs students to watch a video about KLM Royal Dutch Airlines and discuss what actions they have taken to show responsibility.

1. 1
Course: BTEC HND in Business
Unit 1: Business Environment
1.31.3

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• AC 1.3 Explain the responsibilities of
an organisation and strategies
employed to meet them.
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Key Responsibilities of
organisation
1. Social Responsibilities
2. Environmental Responsibilities
3. Ethics and Business
4. Management Responsibilities to employees,
customers, suppliers, competitors and
community
5. Legal Responsibilities
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Key Responsibilities of
organisation
• Social Responsibilities – It may be defined as the obligations that the organisation
has towards the people and the environment in which the company operates.
• Environmental Responsibilities – It includes waste handling and disposal, pollution
prevention, green concerns.
• Ethics and Business - Organisation’s decision makers should act with equity,
fairness and impartiality, respect the rights of individuals, prevent harm to others,
help those in need and obey law.
• Management Responsibilities: Organisation has responsibility to employees
(recruitment policies, redundancy and retirement policies), customers (dealing
honestly and fairly with customers), suppliers (all suppliers should be treated
fairly), competitors (fair trading) and community (well-being of the community).
• Legal Responsibilities: Health and Safety law
(www.hse.gov.uk/workers/employers.htm), Anti discrimination act: (Disability
discrimination act -1995; Equal pay act-1970; Equality act 2010; Race relations act
1967; Sex discrimination act 1975).
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5. Watch the following clip
from YouTube :
5
https://www.youtube.com/watch?v=eLtL8Qhk5cw
• Discuss in pairs – what actions have taken by KLM Royal
Dutch Airlines to show ‘responsibility’?

6. Watch the following clip
from YouTube :
5
https://www.youtube.com/watch?v=eLtL8Qhk5cw
• Discuss in pairs – what actions have taken by KLM Royal
Dutch Airlines to show ‘responsibility’?