The document discusses the challenges faced in enterprise services delivery, such as slow order-to-cash cycles and missed service-level agreements (SLAs). It introduces the Amdocs Order Delivery Orchestrator as a solution that enhances tracking, visibility, and overall management of complex orders, resulting in a significant reduction in delivery times and missed SLAs. Key benefits include a 70% decrease in order-to-cash cycle time and a 40% increase in sales order automation.

1. Amdocs
Order Delivery
Orchestrator"

2. Enterprise Services
Delivery Challenges

3. Enterprise Services
Delivery Challenges
Numerous systems,
complex projects,
100s of sites =
slow order to cash
$ $
$
$
Up to 120 days to fulfil a
complex enterprise order

4. Highly customized
solutions to meet
specific requirements
for specific customers
Enterprise Services
Delivery Challenges

5. Lack of tracking and visibility
leads to missed SLAs and
poor customer experience
Business
customers
#1 complaint
is missed SLAs
at onboarding
Enterprise Services
Delivery Challenges

6. The Solution –
Amdocs Order
Delivery Orchestrator

7. Dynamically
orchestrates and
monitors end-to-end
delivery of complex
enterprise orders
The Solution – Amdocs
Order Delivery Orchestrator
$$
$
$
$

8. Streamlines the
E2E delivery
process of the
complex
enterprise order
The Solution – Amdocs
Order Delivery Orchestrator

9. E2E Order Visibility
and SLA Tracking
Project & Task
Management
Cross Fulfillment
Orchestration
Site N
Site Network Rollout
Service Order
Fulfilment
Update
Complete
Order Details
Service
Activation &
Turn-up
Provisioning
Tracking
Service Design/
Assign
CPE
Installation
Sales
Negotiation
Solution Design
& Tech Capture
Site Build &
fulfillment
Turn-up &
Completion
Service Decomp.
Design/Assign
Activate
Activate
Service Decomp.Service Order
Fulfilment
Order & Ship
CPE
Solution
Design
Full visibility of the end-to-end process"
Service Order Level Processes"
The Solution – Amdocs
Order Delivery Orchestrator

10. The Benefits –
Amdocs Order
Delivery Orchestrator

11. Reduce order to
cash cycle time by 70%
The Benefits – Amdocs
Order Delivery Orchestrator

12. Reduce missed
delivery SLAs for
complex enterprise
orders to less than 5%
The Benefits – Amdocs
Order Delivery Orchestrator

13. Reduce time to
market for new
services,
leveraging
existing systems
The Benefits – Amdocs
Order Delivery Orchestrator

14. Streamline processes
through a 40%
increase in sales
order automation
The Benefits – Amdocs
Order Delivery Orchestrator

15. Amdocs Order
Delivery
Orchestrator
complex orders
made simple
The Benefits – Amdocs
Order Delivery Orchestrator

16. Visit:
www.nfvreadyoss.com