Orbengage offers live chat, bots, and social media integration to automate customer interactions. Their services include live chat with agents, reporting capabilities, email notifications, conversation flows for bots, FAQ support, and integration with websites, apps, Facebook, and messaging platforms using APIs or user accounts. General information bots can answer common questions and provide information to customers when human agents are unavailable.

1. Automate your digital journeys using Orbengage bots.
Confidential
ORBENGAGE LIVECHAT, BOTS AND SOCIAL MEDIA INTEGRATION
Keep in touch with your customers using Orbengage Live Chat.
Integrate with your customers’ favorite channels.

2. AGENDA

3. Live Chat
Email
Notifications
Chat console
Canned
responses
Profanity filter
Mobile
console
Social Media
FB integration
Bot support on
FBM channel
Console
support
Bots
Conversation
flows
FAQ support
Bot
programming
FB integration
Integration support
Websites
iOS apps
iMessage
FBM
Chat console
Capabilities available in the form APIs, shared services or user accounts.
OUR SERVICES

4. ORBENGAGE LIVE CHAT
Highlights of our live chat service
LIVE CHAT WITH
AGENT
Easy integration
with your site
Reporting
capabilities
Email notifications

5. ORBENGAGE BOTS
Add a patient
Accept a customer
order
Make a travel
enquiry
Accept a customer
order

6. GENERAL INFORMATION BOTS
A great addition to your
website
These bots provide general information. They can answer questions when human
agents are not available.
General
enquiries

7. GENERAL INFORMATION BOTS
What is the best way to
contact you?
How can I request a
credit line increase?
How can I make an
appointment?
To schedule an appointment,
you can call 888.888.8888.
You can also use the our tool
to find a location near you..
Most issues, or claims, can be
resolved online or by phone.
You can call us between 8 AM
and 5 PM on week days. You
can also send an email to us
at sales@orbengage.com
By selecting the Contact Us
link at the top of the page and
choosing "Send a message" or
by contacting customer
service using the phone
number on the back of your
card. Note: If we complete
the process, your account
may not be eligible for a
higher credit line for 6
months.
These bots provide general information. They can answer questions when human agents are
not available. They are your help center page in conversational format.

8. Integrate with your customers’ favorite channels.
bots
Live Chat Console
Facebook
Messenger
SMS
iMessage