https://brandy.im

1. Brandy.im - Conversational platform
Official Messages Service Provider of
Apple Messages for Business
Used by:
Brandy alives your Brand in a digital space, making it
helpful and reliable 24/7 across your website, Whatsapp,
Instagram Direct, Apple Messages for Business and 10+
channels

2. Customer communications are changing
From an old way
• 1-800-555-0123
• emails
To a new way
• Whatsapp
• Apple Messages
• Web & in-app chat
• Other messaging apps

3. Introducing Apple Messages for Business
Get an official branded account in
the Messages App available on
iPhones, iPads and MacOS
Connect Natively With 1.8 Billion Active Apple Devices
Your logo
and Colors

4. Branded Accounts:
o Provides a digital identity with your company's logo and details
o Makes your brand immediately recognizable in a customer's inbox
o Fosters trust and credibility
Stand Out with an Branded Account

5. Connecting with a Tap: entry points
No matter how frequently your customers use iMessage in everyday life,
they'll find engaging with your business natural and straightforward due to
various native entry points!
No need to download anything; It’s already there on every Apple device. Mobile app or website
With press of a button users can switch over to the
'Messages' app on their iPhone, MacBook, iPad or
any other Apple device they're using
Click here to watch detailed
overview of all entry on youtube

6. Desktop website
More and more companies connect messengers as
their primary means of communication
Add a contact button in a static or a floating wigdet
form to your website

7. Apple Maps
Click here to watch live
action screencast on
youtube
Having branded account allows you to add
“Messages” button to your place card on Apple Maps

8. ”Message suggest”
When your customers click on any of your registered
numbers, a phone sheet will appear allowing your
customers to choose between voice and messaging.
You can trigger Message Suggest from any place
where the phone number is tappable on iOS
devices, including search, Apple Maps, and a
website

9. Elevating Conversations with Rich Features
When a conversation gets started, Apple Messages
for Business comes equipped with advanced features
such as:
- Forms
- Quick replies
- List and Time pickers
- Apple Pay button
- Authentication
- Rich links and more
All within a conversation
Quick replies
Enables fast interaction
with chatbots
Rich link
Makes web preview
more attractive

10. Time picker Apple pay List picker
Click here to
watch detailed
overview on
youtube

11. Practical Applications
• Customer support
• Scheduling Appointments
• Reservation & booking
• Order tracking
• Shopping assistance
• Payments and transactions
• Feedback collections & Surveys
• Loyalty program, rewards, contests
• Product / Service information
• Service reminders
• FAQ
The combination of “Rich features”, our Brandy Bot studio,
and AI services like ChatGPT enables us to handle a wide
array of these use cases with different degrees of
automation (20% - 75% of all inquires*)
*Note: Automation is possible, but it requires custom development. It's advisable
to start simple and gradually introduce complexity.

12. How to Obtain an Account
1. Sign up on Apple's Register portal
2. Create Messages for Business
account
3. Choose MSP (Message Service
Provider)
MSP is required to access Apple
Messages; Brandy.im is the
official MSP
4. Add our tech expert as a technical
contact, and we will handle all
necessary adjustments
Portal: https://register.apple.com/messages

13. Apple requires completion of certain formalities,
which include describing use-cases, identifying
entry points, making portal adjustments
We are handling 99% of the work on your behalf

14. Introducing Our Platform - Brandy.IM
When connected, your
managers will be able to
communicate with customers
in real-time on our platform

15. Brandy.IM: Variety connected channels
Not only Apple Messages!
Using our platform you can
connect all major conversational
channels, including our own
livechat widget
Links: livechat, whatsapp
Customizable webchat Unlimited channels in one platform

16. Brandy.IM: Advanced Automation
Chatbot development studio
Our proprietary chatbot development
studio enables the creation of
automation scenarios of any complexity,
including integration with external AI
such as GPT.
We also offer the services of an
experienced outsourced team that
specializes in developing complex
chatbots using our platform

17. Pricing: Special Offer
Account setup:
Welcome chatbot:
6-months unlimited
platform subscription
- All communications with Apple's moderation team on your behalf
- Support at every stage of the registration process: the Apple Business Portal usage, account
branding, use cases description, entry points setup (maps, message suggest etc)
- Setting up a chatbot menu with key information about your business:
- Products and services
- “Talk to Manager” button
- Any informational blocks (e.g., order cancellation policies, working hours, addresses, etc.)
- Setting up 1 custom data request form (for automatic booking, product or service requests, etc.)
- Not Included: Apple Pay button, integration with third-party systems. These services can be
provided at an additional cost
- Agent workspaces for conversations with customers in real time
- After 6 months – special subscription price available $300/year. Plan: 500 MAU (Monthly Active
Users. Unlimited agents. Unlimited messages.
Special Offer «Apple Messages quick start»
Just $800

18. Pricing: general info
Paid Communication Channels:
• WhatsApp Business: Separate pricing by META. Contact our managers for
pricing details.
• SMS
Brandy.im Platform Subscription:
Billed based on Monthly Active Users (MAU)
The number of messages within one MAU is unlimited across all
connected channels
MAU: Price per month
0 - 1,000 $0.1 / mau
1,001 - 5,000 $0.08 / mau
5,001 - 10,000 $0.06 / mau
Over 10,000 Contact us
For large-scale text contact-centre implementations, billing can be based
on the number of agent’s seats, without tying to MAU.
Subscription includes all platform features, including the all free
communication channels (and paid channels with additional channel-
specific payment)
Custom Development Services
Our team has 8 years experience on implementing conversational customer
experience with world class companies.
• Chatbot development
• AI chatbots integration
• Conversational contact-centres implementation
• integration with CRM or any other third-party systems:

19. Real-World examples
The following links work on apple devices with messages app
• Walmart Text to Shop : https://texttoshop.walmart.com/
• 1800 Flowers : https://www.1800flowers.com from an iPhone tap on Live Chat on bottom of product pages
• IHG hotels. You can try on Apple Maps in the US, some Holiday Inn Express like this one View on Apple Maps
• Pretty Little Thing : https://www.prettylittlething.com/faq bottom page link
• Daily Harvest success story : Daily Harvest | Our Customers | Quiq
• Boulanger France : https://www.boulanger.com/evenement/nous-contacter - Apple Messages button on Contact US
• Nespresso France : On the contact page https://www.nespresso.com/fr/fr/service-customer-care and Apple Maps: View on Apple Maps
Disclaimer: The companies listed are not current customers of Brandy.im. Presented for demonstration purposes only

20. Thank You
Slava Popkov
+351 913 725 337
Slava@brandy.im
https://brandy.im/
We have much to show and say about
our platform, solutions and clients.
Contact us!