This document discusses blending business process outsourcing (BPO) and cloud computing. It provides background on trends in both areas, with BPO seeing a shift to more standardized predefined solutions and cloud computing seeing growth in hybrid models. The document concludes that while cloud computing is revolutionary, not one size fits all, and combining it with BPO can transform businesses by standardizing and automating processes. Two case studies show companies benefitting from moving to cloud-based applications and data consolidation.

1. Blending Business Process
Outsourcing and Cloud Computing
Group : Afri-Can
Buca Kereng
Tayarudza Mutongoreya
Harry van Kamp
Werner Meyer
Tsheko Motsepe

2. Background
What is Cloud Computing?
Business Process Outsourcing
BPO Trends
Cloud Computing Trends
Sold on Cloud
Conclusive Remarks
Business Process Management

3. Background
World Economic Downturn
Budget constraints – IT
Operational efficiency
Innovation

4. What is Cloud Computing
SaaSSaaS
PaaSPaaS
PaaSPaaS

6. Business Process Outsourcing
Direct labour represents 80% of the cost of
business process outsourcing (BPO).
Automated Labour-processes.
Increasing adoption of fully packaged
predefined solutions in the form of business
process services (BPSs) (Tornbohm, Heng et al, 2012).

7. Business Process Management
Integration, optimization
implementation,monitoring and
management of process. (Smith, 2013).
Business Process Execution Language
(BPEL).
Intelligent Business Process Management
Suites.

9. Business Process Outsourcing Trends
Continued global economic uncertainty
BpaaS will boost process standardization,
automation and monitoring.
Process enhancement technologies and
services.

10. Cloud Computing Trends
Hybrid Cloud Computing
Inability to customize business processes is a
challenge and inhibitor to cloud
services adoption. (Cantera, 2012,1)
Cloud consumers will adopt standardized
SaaS, BPU and BPaaS offerings.(Cantera,
2012,1)

11. Sold on the cloud
Informa PLC
The organisation has implemented Saas and IaaS and has reduced its number of
servers in its data centre and avoided all other costs associated with the
maintenance of a traditional IT infrastructure. Business units decided on their own
what systems to use for CRM purposes. And its employing internet based
services for its host of applications. Implemented salesforce.com.
Nobel Learning Communities INC.
The company had150 databases with unstructured data with no uniformity,
compromised sales efforts as every client had their own account records on DOS
based systems.
Contracted with cloud service provider to provide consolidated financial and CRM
web-based applications.

12. Conclusive Remarks
Revolutionary Technology not miracle
technology.
One size DOES NOT fit all.
Combined with BPO – change very nature
of an enterprise.