This document discusses operational optimization through integration of various IT systems within an enterprise. It describes how integrating systems through a single platform can improve efficiency by reducing manual effort, errors, rework and frustration compared to disconnected systems. The document outlines WSO2's experience integrating its internal applications and processes, and how this improved allocation of consultants and travel planning. It provides recommendations for how to plan an integration strategy, consider the appropriate technology, and how WSO2 can help organizations achieve operational optimization through integration.

1. Operational Optimization Through
INTEGRATION
Shevan Goonetilleke
Chief Operating Officer, WSO2
20th June 2017

2. technology should not
impede efficiency…

3. Time
IT within
the Enterprise
CRM
SCM
BI
MDM
ECM
HRIS
Expense
Billing
AppsDocs
ERP
Technology footprint within an Enterprise

4. Not always well planned...

5. Issues down the road...
Travel

6. Operational efficiency takes a hit!
Manual effort!
Errors!
Rework!
Complaints!
Frustra9on!
Could be adding
more value!
Too many
passwords!
Blame!

7. calming the storm…

8. What are the options?
● Option 1: Invest in a comprehensive suite of tools that will seamlessly carryout
interdependent functions
○ $$ - implementation, license, maintenance
○ Customization
● Option 2: Build a bespoke solution that works for your organization
○ $$ - effort, maintenance
○ Time to build
● Option 3: Get existing technology talking to each other - INTEGRATE

9. Creating a connected business through integration
● Continue to work with legacy systems
● Enables automation
● Information orchestration
● Optimize business processes
● Data correlation and analysis for better
insights
● Create new digital assets for
competitive advantage
Travel

10. operational optimization
through integration at WSO2

11. Technology landscape at WSO2
Internal Apps

12. We eat our own dog food!
h@p://barkpost.com/wp-content/uploads/2015/11/maxresdefault11.jpg

13. Dealing with too many passwords
Internal Apps Internal Apps
Apps
Internal Facing Public Facing
Provisioning . SSO . Federation . De-Provisioning
Single WSO2 ID and Password

14. Single login to all internal applications

15. Consultant Allocation and Travel Planning
Google Form Allocation
Spreadsheet
Consultant clearance
& travel request
Travel
Spreadsheet
Notifications
ESB Connectors
Notifications
Travel Alloca0ons
Reports

16. Integrated allocation flow

17. Gross margin analysis
Consulting Allocations TravelSupport Allocations Payroll
Profitability
3-4 weeks
Travel Alloca0ons
ESB Connectors Reports

18. Correlated Dashboards

19. Correlated Dashboards
Fake numbers – for demo purpose

20. the integration journey

21. Where do you start?
● Identify an “Integration Champion” within the organization
● Identify areas that have glaring operational efficiency issues related to technology and
map out the end to end business process
● Prioritize integration and automation efforts, iterate based on priority
● Select technology and implementation approach
● Go for it!

22. Integration technology considerations
● Compatibility with current technology stack – will the integration technology work with
systems we have now?
● Ease of implementation – can we easily learn the technology and do it ourselves? are
there system integrators who are familiar with the technology?
● Support and maintenance – does the vendor provide ongoing support for the
technology? SLAs?
● Total cost of ownership (TCO) – what are the cost components contributing to TCO?
How does it compare across vendors?

23. How can WSO2 help?
● 100% open source platform – low
TCO
● Support for wide variety legacy
systems, SaaS applications,
services and APIs
● Over 150 connectors
● Well documented
● Comprehensive support model
● Consultancy services
wso2.com

24. Get in touch
● http://wso2.com/contact/
● Me:
shevan@wso2.com
@goonetil

25. Less Text Slides,
or highlighted
content like
quotes.

26. THANK YOU
wso2.com