Opening Keynote Presentation – George Foyo
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Opening Keynote Presentation – George Foyo at Modern Healthcare's 8th annual Workplace of the Future Conference on Wednesday, October 14, 2015 at the Omni Hotel in Nashville Tennessee.
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Opening Keynote Presentation – George Foyo
- 1. 1 What Makes Baptist Health South Florida a Great Place to Work GEORGE FOYO Executive Vice President and Chief Administrative Officer
- 2. 2 Our Name is Health
- 3. 3 South Florida’s Largest Private Sector Employer • Supports 30,000 jobs across the region; • Generates $1.8 billion in annual household income; and • Has a $4.2 billion impact on the South Florida economy
- 4. 4
- 5. 5 Miami-Dade County Population (2,496,435) Baptist Health Workforce (~16,000) Hispanic White Black Asian Two Races Other (including American Indian, Native Hawaiian) We Mirror Our Community
- 6. 6 A Culture of Diversity and Inclusion
- 7. 7 58 Percentage of Women among Executives 60 Percentage of Minorities in Management A Culture of Diversity and Inclusion
- 8. 8 12,000 12,500 13,000 13,500 14,000 14,500 15,000 15,500 16,000 16,500 FY2010 FY2011 FY2012 FY2013 FY2014 FY2015 BHSF Employee Count 12,000 12,500 13,000 13,500 14,000 14,500 15,000 15,500 16,000 16,500 FY2010 FY2011 FY2012 FY2013 FY2014 FY2015 BHSF Employee Count
- 14. 14 Dealing with Rapid Change • Healthcare Industry decades of little change • Today, change is not a choice our survival depends on our ability to adapt to change! We are entering a new era: • Disruptive technology • Consolidation (Insurers, Hospitals) • Vertical integration • New financial models a move to a Larger Scale HR has a critical role in managing this change
- 15. 15 Competition Globalization Economic Conditions Customer Needs Technology Regulation External Forces Impacting Our Business Industry in Transformation
- 16. 16 HOW DO WE CONTINUE TO BE A GREAT WORKPLACE?
- 17. 17 High Performance Culture • Employees are proud to say they work here • Patients are satisfied • Physicians want to join you • Organizations want to partner with you REWARDS OF A HIGH PERFORMANCE CULTURE
- 18. 18 The Values of Our High Performance Culture • People our greatest asset • Compassion for those we serve • Excellence superior quality • Integrity and Transparency in all our actions • Belief in our faith-based heritage and mission • Stewardship to manage resources prudently and ethically to ensure the future ability to fulfill our mission
- 20. 20 • Provides direction and alignment • Engages employees • Creates environment for innovation • Fosters productivity (doing more with less) • Develops future leaders EFFECTIVE LEADERSHIP The Driver of a High Performance Culture
- 21. 21 Correlation between Leadership Effectiveness and Engagement Source: Annual Third-Party Employee Engagement Survey FY2014
- 23. 23 10+ Years 60% 20+ Years 27% Leadership* Continuity * Directors and above – More than half have over ten years of service; more than one quarter have over 20 years.
- 24. 24 Employee Engagement Levels 6.3 12.2 6.7 34.6 57.7 50 59.1 30.1 39.6 0 10 20 30 40 50 60 70 80 90 100 Baptist Health 2015 Database Norm Best in Class Actively Engaged Partially Engaged Actively Disengaged Baptist Health Engagement Levels Annual Third-Party Employee Engagement Survey (Aug. 17 – Sept. 8, 2015)
- 26. 26 GIVE THEM A VOICE SET CLEAR EXPECTATIONS PROVIDE A SUPPORTIVE ENVIRONMENT Our Employees Love Working Here Because We… REWARD SUPERIOR PERFORMANCE
- 27. 27
- 28. 28 Survey Item Baptist Health Percent Favorable 2015 Change From 2014 National Healthcare Norm Best-In-Class Healthcare Norm There is a culture of trust in this organization. 83 +3 54 74 Trust in Our Organization Annual Third-Party Employee Engagement Survey (Aug. 17 – Sept. 8, 2015)
- 29. 29
- 30. 30 GREAT REWARDS • Competitive Pay • Team Bonuses • Kaizen Awards • And many others
- 31. 31 Benefits and Special Perks TUITION ASSISTANCE HOME BUYERS BENEFIT TRANSPORTATION BENEFIT
- 32. 32 Benefits and Special Perks WELLNESS CENTERS EARLY LEARNING CENTERS
- 33. 33