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Open Source GLPi Network Asset Management and ITSM
Altnix provides an overview of GLPI, an open source IT asset management solution that is ITIL compliant and customizable. Key features include asset management, ticketing, change management, supplier and contracts management, and extensive reporting and statistics capabilities. It supports multi-tenancy, is designed for enterprise use, and can be integrated with third-party tools.
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Open Source GLPi Network Asset Management and ITSM
- 1. Page 1Altnix Confidential2016 GLPi Network Asset Management Overview – Part 1 www.altnix.com
- 2. Page 2Altnix Confidential2016 About Altnix • Official GLPi Network Partner in USA • Only GLPi Network Partner in USA • Specialization – Open Source ITSM – Open Source Monitoring – Managed Services • Contact sales@altnix.com +1-800-913-5553
- 3. Page 3Altnix Confidential2016 GLPi Network Overview • Enterprise Grade Tool • Leader in Open Source Asset Management • ITIL Compliant • Robust Platform • Wide Customer Base • Strong Community • Customizable
- 4. Page 4Altnix Confidential2016 GLPi Network – Feature Summary IT Assets Management End to End IT Inventory Ticketing System Change Management Supplier Management Contracts Management Enterprise Grade Features Easy to Use Web Interface Multi-User Management Reports and Statistics ITIL Compliant
- 5. Page 5Altnix Confidential2016 Open Source – By Design • Every Screen Can be Customized! • Workflows can be modified, added or extended • Functional features can be added • Integration with 3rd party tools possible
- 6. Page 6Altnix Confidential2016 MENU ORGANIZATION
- 7. Page 7Altnix Confidential2016 Menu Organization
- 8. Page 8Altnix Confidential2016 ASSET INVENTORY
- 9. Page 9Altnix Confidential2016 Asset Inventory - I • Computers – Type – OS and Software – Licenses – Sub-Components • Networks – Network Devices – IP Addresses – Locations • Monitors – LCD /LED Displays – Size of Display – Ports – Connectivity • Software – Version – License – Dependencies
- 10. Page 10Altnix Confidential2016 Asset Inventory - II • Printers – Cartridges – Sub-Components • Devices – Peripherals – Serial Number – Sub-Components • Consumables – Manager – Alert Thresholds • Phones – Operating System – VoiP – Location “Global” menu gives a complete list of all assets types
- 11. Page 11Altnix Confidential2016 General Asset Attributes • Manufacturer • Type / Sub-Type • Model Number • Serial Number • License Keys • Location • Operational Status • End User • Technician / Team • Notes and Comments
- 12. Page 12Altnix Confidential2016 Mapping Relationships Connections Components Asset connected to another asset Asset is a part of another asset
- 13. Page 13Altnix Confidential2016 ASSISTANCE (ITSM)
- 14. Page 14Altnix Confidential2016 Ticketing and Help Desk • Complete Ticketing Functionality • ITIL Compliant • SLA Support • Attachments • Routing Logic as needed • Approval step can be added
- 15. Page 15Altnix Confidential2016 Problem Management • Problem Management • ITIL Compliant • Link to Changes, Assets, Tickets • Root Cause Analysis • Solution Definition • Costs Can be included
- 16. Page 16Altnix Confidential2016 Change Management • Change Request • ITIL Compliant • Link to Problems, Assets, Tickets, Projects • Impact Analysis • Deployment and Backup Plans • Solution Definition • Change Approvals
- 17. Page 17Altnix Confidential2016 Planning • Calendar View • Tasks, Reminders • Tickets • Changes • Monthly, Weekly, Daily view • Upcoming events
- 18. Page 18Altnix Confidential2016 Statistics • Graphs and Charts • Statistics on Tickets, Problems, Changes, Assets • Filter by Dates • Filter by Status
- 19. Page 19Altnix Confidential2016 MANAGEMENT FEATURES
- 20. Page 20Altnix Confidential2016 Supplier Management • Create a List of Suppliers • Maintain Contact List for Each Supplier • Link Suppliers with other screens on GLPi – Asset, Contracts, Documents, Tickets, Problems, Changes • Additional Notes Field • Historical View of all activities on this Supplier
- 21. Page 21Altnix Confidential2016 Contracts Management • Create a List of Contracts • Support for many types of contracts • Link Contracts with other screens on GLPi – Asset, Supplier, Documents, Tickets, Problems, Changes • Additional Notes Field • Historical View of all activities on this Contract
- 22. Page 22Altnix Confidential2016 Budgets Management • Used in Financial Management Functions in GLPi • Create a Budget &Timeperiod • Link Budgets with other screens on GLPi – Asset, Contracts, Supplier, Documents, Tickets, Problems, Changes • Additional Notes Field • Historical View of all activities on this Budget
- 23. Page 23Altnix Confidential2016 Contacts Management • Used along with Supplier Management • Create a Contact • Assign to a Supplier • Additional Notes Field • Historical View of all activities on this Contact
- 24. Page 24Altnix Confidential2016 Contacts Management • Used along with Supplier Management • Create a Contact • Assign to a Supplier • Additional Notes Field • Historical View of all activities on this Contact
- 25. Page 25Altnix Confidential2016 Documents Management • Document repository • Attachments store • Direct Document Upload • Link Document with other screens on GLPi – Asset, Supplier, Documents, Tickets, Problems, Changes • Additional Notes Field • Historical View of all activities on this Document
- 26. Page 26Altnix Confidential2016 TOOLS
- 27. Page 27Altnix Confidential2016 Knowledge Base • Publish Articles in Knowledge • Tag with Categories • Publish with visibility dates • Format articles with HTML • Indicate target audience, users or groups
- 28. Page 28Altnix Confidential2016 Projects • New Tasks and Projects • Planned Schedule • Actual Schedule • Ownership • Gantt Chart • Priority • Category / Type
- 29. Page 29Altnix Confidential2016 Reservations • Pool of Reservable Items • Reservation Calendar • Item-wise Availability • Reservation Approvals • Time Wise Availability • Recurring Reservations
- 30. Page 30Altnix Confidential2016 ADMINISTRATION
- 31. Page 31Altnix Confidential2016 Multi-Admin Function Super Admin Admin 1 Admin 2 Admin 3 Admin 4 Users Users Users Users Users Users
- 32. Page 32Altnix Confidential2016 Permissions • Super Admin – Controls all other admins and users – Controls configuration and customization on GLPi • Admins – Controls only a limited set of users – Cannot customize GLPi – Can change some configuration items but not all • User – Limited permissions as set by admin or super-admin
- 33. Page 33Altnix Confidential2016 Groups • Logical Grouping of Users – Example: Department or Branch Location • Can contain Items • Permissions can be allocated per group • Very useful in Multi- Tenancy Situations • Link to Tickets, Problems, Changes
- 34. Page 34Altnix Confidential2016 Profiles • Profile can be used to control read-write access to features in GLPi • Associate with items and tickets • Users can be assigned to a particular profile • Groups association can also be done
- 35. Page 35Altnix Confidential2016 Entities • Used to manage organization structure of any company • GLPi supports multi-tenancy • Single GLPi can be used across multiple companies • Entity loosely defined and can be mapped to different types of organizations
- 36. Page 36Altnix Confidential2016 Rules • Define actions to be taken based on conditions – Example: Assign an asset to a company Entity • Conditions can be based on logical expressions • Rules can apply to following – Items, Entities, Categories, Tickets, Routing, Users, Authorizations and more.. • Will also work with Dictonaries
- 37. Page 37Altnix Confidential2016 ADVANCED MENUS
- 38. Page 38Altnix Confidential2016 Configuration and Customization • Dropdown Lists • Components • SLAs • Notifications • Checks • Authentication • Automatic Actions • More… Topics to be covered in a later presentation
- 39. Page 39Altnix Confidential2016 Community Plug-Ins • Extend Basic Functionality • New Modules • New Features • Developer Community • Re-Use Code Topics to be covered in a later presentation
- 40. Page 40Altnix Confidential2016 For More information • Visit http://altnix.com/resources/videos • Contact sales@altnix.com • Call 1-800-913-5553
- 41. Page 41Altnix Confidential2016 THANK YOU www.altnix.com