Presentation from Salesforce.org Higher Ed Summit 2017 by: Shane Sugino, Bluewolf (an IBM Company) and Chad Gerth, Santa Fe College You've moved onto the world?s #1 CRM, now what? Whether your institution has been using Salesforce for years or has only just started, this question is bound to come up. For Chad Gerth, Director, Technology & Project Planning at The School of the Art Institute of Chicago (SAIC), Salesforce represents a valuable learning opportunity, and he joins Shane Sugino, Bluewolf Director, Higher Education Business Development, to explore how ongoing innovation doesn't have to be pass/fail. Hear how Bluewolf helps SAIC grow with the changing needs of its students and staff and makes Salesforce success possible and manageable for higher education institutions of any size.

1. Driving Innovation on Salesforce
Alan Labb , Associate Provost of Educational Technology and Innovation, SAIC
Chad Gerth, Director of Technology & Project Planning, SAIC
Shane Sugino, Director of Higher Ed and Nonprofits, Bluewolf
School of the Art Institute Chicago

2. Bluewolf is a Global Strategic Partner

3. An IBM Company
IBM iX is part of the most trusted
technology company in history, leading
in AI and interactive experience design.
Bluewolf is the first consulting
agency dedicated to Salesforce,
with 16+ years of expertise.
Together, we bring innovation to companies of all sizes.

4. Bluewolf Beyond™
Managed Services for Higher Ed

5. The Post Go-Live Gap
Typical Higher Ed Challenges
• Throughput (backlog)
• Finding and Keeping SFDC
Talent
• Level of Skill & Experience
• Scalability
• Flexibility
Changestoyourbusiness
Static Salesforce Instance
Lost Value / ROI
Go-Live

6. Maximize Salesforce value and
ROI post go-live
• Managed service driving
innovation on live cloud
environments
• One relationship, access to
every skillset
• Remote program with onsite
strategy sessions
Reviews
Why Bluewolf?
Gartner Competitive Landscape: Salesforce.com
CRM Services, North America and Western Europe
Bluewolf Beyond™ for
Salesforce is a unique and
differentiated service.”
Bluewolf Managed Services supports Innovation

7. Overview
2,848
undergrads
721
grads
• Downtown Chicago
• Established 1866
• Highly centralized IT structure
The School of the Art Institute of Chicago
Highlights
• “The most influential art school in the United States”—
Columbia University’s Art Critics National Arts Journalism
Survey
• Producer of the most Fulbright Scholars over the last
decade among all art and design schools
• Top two of 220 fine arts graduate programs—U.S. News
and World Report
Honored with the Higher Education Excellence in Diversity
(HEED) Award in 2014 and 2015—Insight Into
Diversity magazine
• SAIC #4 in top 20 animation schools in the Midwest in
2014—Animation Career Review
• Best art and design school in the country in 2013—
Language Monitor
• Fashion Design Program in the top 50 internationally in
2013—Fashionista
• Graduate Interior Design Program #6 in the United States
in 2013—Design Intelligence
• SAIC #12 nationally in 2013—Graphic Design USA
• In the top 10 art and design schools in the country for both
starting and mid-career salary potential—Payscale
• Art Institute of Chicago named #1 museum in the world in
2014—TripAdvisor
Alan Labb
Associate Provost of
Educational Technology
and Innovation
alabb@saic.edu

8. Alan Labb
Associate Provost of
Educational Technology
and Innovation
alabb@saic.edu
Our needs when selecting
an implementation partner
• Flexibility / movable boundaries
• Affordability
• Depth of Resources
• Strategic Guidance
Our Approach
• Research
• RFP with multiple vendors
Bluewolf Beyond™
Provides
• Flexibility
• Depth of Resources
• Strategic Guidance
Why Bluewolf Beyond™?

9. How do we use Bluewolf Beyond™?
Weekly Cadence
• Weekly status meetings for
account and project
• Ad hoc meetings for
workstreams/tasks as needed
Results
• Responsiveness
• Documentation
(account and technical)
Projects
• Service Cloud cleanup
• Admissions recruitment
capabilities
• Ad hoc projects
• Potential future projects:
Alumni, student advising,
expanded inventory tracking,
space and people directory
Chad Gerth
Director of Technology
& Project Planning
cgerth@saic.edu

10. Thank You!