SlideShare a Scribd company logo
One
Wallet, or
100?
Martin Bührlen
Director of IP Strategy & Analytics
Deployments & Partners
EUROPE

USA

JAPAN

GLOBAL
PARTNERS &
RESELLERS
APAC
INDIA

LATAM
Agenda
•
•
•
•
•
•

Where are we?
What are we talking about?
What should we be talking about?
Key factors in mobile payment adoption
Enhancing the value proposition
Who will win?
We are in the early days of
mobile wallets
(and we still don’t know what a mobile wallet is)
Consider US Initiatives
Or UK Initiatives
So What is a Wallet?
Mobile Wallet
• A container holding sensitive personal data

• Enables sharing of data in a user-controlled manner
• Facilitates transactions
• Use data to personalize & simplify related services
(e.g., offers, loyalty)
C-SAM Lifestyle
Container
Leather Metaphor Wallet
Health Care
Providers

Government

Financial
Institutions

Merchants

Service
Providers

Telco

L IFESTYLE C ONTAINER

Seamless integration of technology to provide rich user experience
NFC

QR Codes

Augmented
Reality

Bluetooth

Tags

RFID

Geofencing

Phones

Push

Posters

Tablets

Calendar

Bar Codes

Location

Maps

Kiosks

POS

Camera

Ecosystem
Aggregator
The Wallet Wars
or, how do we deliver customer value?
Typical questions
Useful

• What factors drive
adoption?
• How do we deliver
value?

More likely
• What technology will
win? NFC?
• Google or Isis?
• Future of NFC secure
element?
• What is the killer app for
wallet?
Evolution of payments

Coin

Cash

Check

Credit

?
Why evolve?
Convenience

Efficiency
Value
Blocker: trust
Blocker: security
Convenience: carry fewer
cards?
• Credit
• Debit
• Loyalty
• Winners:
o Starbucks
o Google Wallet

• Insufficient merchant
acceptance
Convenience: transaction
speed?
•
•
•
•
•

Unlock phone
Launch app
Enter PIN
Select coupons
Tap/scan/show

• Winners
o Complex transactions
o Leverage queue time

• Not there yet.
We are still supporting
mostly early adopters
Successes are due to the fact that the phone will be carried
with customers regardless
Moving towards mass
market
Value for consumers & merchants
Fewer cards, redux
• Add in …
o
o
o
o
o

Transit cards
Gym cards
ID
Health records
Building access
cards

• Advantage: Passbook
Transaction speed, redux
• Bypass POS

• Advantage: retailers

o Apple store, some
Walmart, Macy’s

• Accelerate app
security

• Advantage: Google

o Face/voice recognition
o Square “open a tab”

• Bypass app launch
o Fingerprint authenticate
at lock screen

• Advantage: Apple
Convenience: unification
• One wallet for online &
offline purchases

• Advantage: Google

o Scan web site bar code
to pay

• Advantage: retailers

• Transaction history
• Pay anyone
o Bills
o Friends

• Advantage: financial
institutions
Value: enhanced shopping
• Be as known in
physical store as
when visiting
amazon.com
o Personalized
offers/promotions
o Saved order history
o Loyalty balance

• High touch
experience via tech

• Social shopping
o Does this look good on
me?
o Pinterest for purchases

• Gift registries
• Honey-do lists
• Advantage:
retailers
We are doomed to 100
wallets
But we can make it better
100 Wallets
Wallet-enabled apps
• Centralized wallet services
(Isis, Google, etc.)
o Serve as clearing houses & identification management
o Largely run as they are now
o Separate application

• Enable apps to authenticate to the wallets
o Like Google Wallet or Paypal as payment method online

• Users pick 1-3 general wallets based on trust
• Merchants enable all major wallet providers
Thanks!
@c_sam_inc
http://www.c-sam.com

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One Wallet, or 100? C-SAM

Editor's Notes

  1. There is too much value.