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One Team
Aligning Marketing & Fundraising
By: Heidi Hancock & David Svet
Choosing Sides

Team Marketing!!
Team Development!!

© 2013 Mosaic Non-Profit Development, LLC. All rights reserved.

2
Of course, this would never
happen at your organization

© 2013 Mosaic Non-Profit Development, LLC. All rights reserved.

3
You have one thing to do
The Goal of Marketing & Development:
Generate revenue for mission
fulfillment.

© 2013 Mosaic Non-Profit Development, LLC. All rights reserved.

4
Conflicting Priorities
The main cause of discord between
Marketing & Fundraising
Remember the 80/20 rule?

Surprise, it’s now 95/5!
© 2013 Mosaic Non-Profit Development, LLC. All rights reserved.

5
95/5
Marketing for the 95%: High Quality
High Quantity
High Production Value
Fundraising for the 5%: High Quality
Low Quantity
High Production Value
© 2013 Mosaic Non-Profit Development, LLC. All rights reserved.

6
For Profit Marketing
The customer journey:
Know, Like, Trust, Try,
Buy, Fulfill, Tell
Also the donor journey:
© 2013 Mosaic Non-Profit Development, LLC. All rights reserved.

7
In Nonprofit Marketing

© 2013 Mosaic Non-Profit Development, LLC. All rights reserved.

8
Donor Stages

Point of Entry, Cultivation,
Solicitation, Acknowledgement,
Stewardship

© 2013 Mosaic Non-Profit Development, LLC. All rights reserved.

9
Donor Life Cycle

© 2013 Mosaic Non-Profit Development, LLC. All rights reserved.

10
Integrated Model

© 2013 Mosaic Non-Profit Development, LLC. All rights reserved.

11
Point of Entry
Know & Like You
What are your points of entry?

© 2013 Mosaic Non-Profit Development, LLC. All rights reserved.

12
Point of Entry
Know & Like You
Answer: Who you are?
What do you do?
Who do you help?
Objective: Raise awareness and
generate traffic
© 2013 Mosaic Non-Profit Development, LLC. All rights reserved.

13
© 2013 Mosaic Non-Profit Development, LLC. All rights reserved.

14
© 2013 Mosaic Non-Profit Development, LLC. All rights reserved.

15
© 2013 Mosaic Non-Profit Development, LLC. All rights reserved.

16
© 2013 Mosaic Non-Profit Development, LLC. All rights reserved.

17
Cultivation Activities
Trust
What are your cultivation activities?

© 2013 Mosaic Non-Profit Development, LLC. All rights reserved.

18
Cultivation Activities
Trust
Answer: Are you any good?
Do you have proof?
Is your proof quantifiable?
Objective: Educate

© 2013 Mosaic Non-Profit Development, LLC. All rights reserved.

19
© 2013 Mosaic Non-Profit Development, LLC. All rights reserved.

20
Cultivation Activities
Try
Answer: Can they take action?
Objective: Generate leads

© 2013 Mosaic Non-Profit Development, LLC. All rights reserved.

21
© 2013 Mosaic Non-Profit Development, LLC. All rights reserved.

22
© 2013 Mosaic Non-Profit Development, LLC. All rights reserved.

23
Solicit
Give
How do you ask?

© 2013 Mosaic Non-Profit Development, LLC. All rights reserved.

24
Solicit
Give
Answer: I like this, how can I do more?
Objective: Successful ask

© 2013 Mosaic Non-Profit Development, LLC. All rights reserved.

25
© 2013 Mosaic Non-Profit Development, LLC. All rights reserved.

26
Acknowledgement
Fulfill
How do you acknowledge your supporters
response to your solicitation?

© 2013 Mosaic Non-Profit Development, LLC. All rights reserved.

27
Acknowledgement
Fulfill
Answer: Did you get my gift?
Did it go where it was supposed to?
Are you glad you got my gift?
Objective: To thank and celebrate

© 2013 Mosaic Non-Profit Development, LLC. All rights reserved.

28
© 2013 Mosaic Non-Profit Development, LLC. All rights reserved.

29
Stewardship
Tell
What are some stewardship activities in your
organization?

© 2013 Mosaic Non-Profit Development, LLC. All rights reserved.

30
Stewardship
Tell
Answer: Is our donor experience
remarkable?
Are donors part of your organization?
Are your donors knowledgeable?

Objective: To endear and inform
© 2013 Mosaic Non-Profit Development, LLC. All rights reserved.

31
© 2013 Mosaic Non-Profit Development, LLC. All rights reserved.

32
Integrated Model

© 2013 Mosaic Non-Profit Development, LLC. All rights reserved.

33
Round up
Put it on a calendar
Get fundraising and marketing on the
same calendar
Review often
© 2013 Mosaic Non-Profit Development, LLC. All rights reserved.

34
Join the Masters Circle
It’s Free and Awesome!
The Masters Circle is a
free live monthly action
learning session online.
Where you set the topics
and engage with some of
the most innovative
fundraisers on the planet.

REGISTER NOW

mnpd.me/16I3YEJ
© 2013 Mosaic Non-Profit Development, LLC. All rights reserved.

35
Thank you
mosaicnpd.com

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One Team: Aligning Marketing & Fundraising

  • 1. One Team Aligning Marketing & Fundraising By: Heidi Hancock & David Svet
  • 2. Choosing Sides Team Marketing!! Team Development!! © 2013 Mosaic Non-Profit Development, LLC. All rights reserved. 2
  • 3. Of course, this would never happen at your organization © 2013 Mosaic Non-Profit Development, LLC. All rights reserved. 3
  • 4. You have one thing to do The Goal of Marketing & Development: Generate revenue for mission fulfillment. © 2013 Mosaic Non-Profit Development, LLC. All rights reserved. 4
  • 5. Conflicting Priorities The main cause of discord between Marketing & Fundraising Remember the 80/20 rule? Surprise, it’s now 95/5! © 2013 Mosaic Non-Profit Development, LLC. All rights reserved. 5
  • 6. 95/5 Marketing for the 95%: High Quality High Quantity High Production Value Fundraising for the 5%: High Quality Low Quantity High Production Value © 2013 Mosaic Non-Profit Development, LLC. All rights reserved. 6
  • 7. For Profit Marketing The customer journey: Know, Like, Trust, Try, Buy, Fulfill, Tell Also the donor journey: © 2013 Mosaic Non-Profit Development, LLC. All rights reserved. 7
  • 8. In Nonprofit Marketing © 2013 Mosaic Non-Profit Development, LLC. All rights reserved. 8
  • 9. Donor Stages Point of Entry, Cultivation, Solicitation, Acknowledgement, Stewardship © 2013 Mosaic Non-Profit Development, LLC. All rights reserved. 9
  • 10. Donor Life Cycle © 2013 Mosaic Non-Profit Development, LLC. All rights reserved. 10
  • 11. Integrated Model © 2013 Mosaic Non-Profit Development, LLC. All rights reserved. 11
  • 12. Point of Entry Know & Like You What are your points of entry? © 2013 Mosaic Non-Profit Development, LLC. All rights reserved. 12
  • 13. Point of Entry Know & Like You Answer: Who you are? What do you do? Who do you help? Objective: Raise awareness and generate traffic © 2013 Mosaic Non-Profit Development, LLC. All rights reserved. 13
  • 14. © 2013 Mosaic Non-Profit Development, LLC. All rights reserved. 14
  • 15. © 2013 Mosaic Non-Profit Development, LLC. All rights reserved. 15
  • 16. © 2013 Mosaic Non-Profit Development, LLC. All rights reserved. 16
  • 17. © 2013 Mosaic Non-Profit Development, LLC. All rights reserved. 17
  • 18. Cultivation Activities Trust What are your cultivation activities? © 2013 Mosaic Non-Profit Development, LLC. All rights reserved. 18
  • 19. Cultivation Activities Trust Answer: Are you any good? Do you have proof? Is your proof quantifiable? Objective: Educate © 2013 Mosaic Non-Profit Development, LLC. All rights reserved. 19
  • 20. © 2013 Mosaic Non-Profit Development, LLC. All rights reserved. 20
  • 21. Cultivation Activities Try Answer: Can they take action? Objective: Generate leads © 2013 Mosaic Non-Profit Development, LLC. All rights reserved. 21
  • 22. © 2013 Mosaic Non-Profit Development, LLC. All rights reserved. 22
  • 23. © 2013 Mosaic Non-Profit Development, LLC. All rights reserved. 23
  • 24. Solicit Give How do you ask? © 2013 Mosaic Non-Profit Development, LLC. All rights reserved. 24
  • 25. Solicit Give Answer: I like this, how can I do more? Objective: Successful ask © 2013 Mosaic Non-Profit Development, LLC. All rights reserved. 25
  • 26. © 2013 Mosaic Non-Profit Development, LLC. All rights reserved. 26
  • 27. Acknowledgement Fulfill How do you acknowledge your supporters response to your solicitation? © 2013 Mosaic Non-Profit Development, LLC. All rights reserved. 27
  • 28. Acknowledgement Fulfill Answer: Did you get my gift? Did it go where it was supposed to? Are you glad you got my gift? Objective: To thank and celebrate © 2013 Mosaic Non-Profit Development, LLC. All rights reserved. 28
  • 29. © 2013 Mosaic Non-Profit Development, LLC. All rights reserved. 29
  • 30. Stewardship Tell What are some stewardship activities in your organization? © 2013 Mosaic Non-Profit Development, LLC. All rights reserved. 30
  • 31. Stewardship Tell Answer: Is our donor experience remarkable? Are donors part of your organization? Are your donors knowledgeable? Objective: To endear and inform © 2013 Mosaic Non-Profit Development, LLC. All rights reserved. 31
  • 32. © 2013 Mosaic Non-Profit Development, LLC. All rights reserved. 32
  • 33. Integrated Model © 2013 Mosaic Non-Profit Development, LLC. All rights reserved. 33
  • 34. Round up Put it on a calendar Get fundraising and marketing on the same calendar Review often © 2013 Mosaic Non-Profit Development, LLC. All rights reserved. 34
  • 35. Join the Masters Circle It’s Free and Awesome! The Masters Circle is a free live monthly action learning session online. Where you set the topics and engage with some of the most innovative fundraisers on the planet. REGISTER NOW mnpd.me/16I3YEJ © 2013 Mosaic Non-Profit Development, LLC. All rights reserved. 35