This document summarizes one company's journey to establishing an open and collaborative culture called "innersource". It discusses how the company, CWT, encouraged cross-team collaboration and contribution through practices like configuration as code and infrastructure as code. It also describes how CWT used tools like GitHub and held events like lunch-and-learns and internal conferences to help build a community of practice and facilitate knowledge sharing. The benefits discussed include increased velocity, code reuse, and innovation through component teams collaborating in this more open way of working internally.

1. One company’s journey to
an open culture and
innersource
Jay Hopia
© 2018 CWT

2. Me – Jay Hopia
© 2018 CWT
 22 years with CWT
 Change Agent
 Enabled Agile Methods with
Scrum back in 2005 – Only
Development Teams
 Multiple Roles – Always in
Engineering / Development
until 2017.
 2017 – First Ops team began
using Agile Methods along
with our Application L2 Teams.
 Enabling Engineering Mindset
in Operations

3. What you will get out of this:
• Some information on CWT
• Ideas on how to drive a culture change of
openness and learning
• Ideas on an Innersource approach

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Our Journey
Image courtesy of Morgue File

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Business
travelers
Travel
manager
People

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This file is licensed under the
Creative Commons Attribution-Share Alike 3.0 Unported license.

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12. CWT 3.0
12
Busines
s
traveler
s
Travel
manage
r
People
&
technology

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Building a Community of Practice
Lunch n Learns
Internal Conferences

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GitHub SaaS Adoption

16. Innersource is the practice of applying the lessons learned
from developing open source software to the way a company
develops software internally. Because it's done within a
corporate environment, innersource happens behind the
company firewall.
- opensource.com -
https://opensource.com/article/17/9/innersource
CWT
• Encouraging cross-team collaboration/contribution via
Configuration as Code, and Infrastructure as Code
• Visible code across teams or “towers” (silos) within the org
• Modern tools and technology to facilitate the growth
© 2018 CWT
Innersource

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21. • Increased velocity
• Faster time-to-release
• Improved code
• Peer-reviewed/security verified
• Reduced costs
• Code reuse/API development
• Shared development/maintenance costs
• Increased innovation
• Component teams collaborating
• Increased cross-organizational awareness
• Enhanced human capital efficiencies
• Improved morale, retention and recruitment
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Removes Redundancy

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Courage

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In the moment
An Open Dialogue on Open Source
Open Source North (OSN) is a Twin Cities tech conference that brings enterprise developers and industry experts
together to learn, share, and connect. We’re all about Open Source technologies emerging within the enterprise
community. OSN is a great way to meet, mingle, and mix with other Open Source leaders.
Track 6Pic from talk via
twitter.
Track 6 Pic at
conference

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Open / Shared

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Share Knowledge – Best Practices

27. What is
Company Culture?
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28. Why focus on company culture?
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Focus on culture is critical to success
Maximizing employee’s cultural alignment
leads to positive business outcomes*
9%Performance against
revenue goals
*Source CEB/Gartner analysis. Percentage displayed shows the standardized impact of moving from an average
workforce cultural alignment to a maximum workforce cultural alignment.
22%Employee
Performance
8%Performance against
talent management goals
16%Reputation
outcomes

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Our Goal
Accelerate our business transformation by
driving culture intentionally
Culture: It’s everybody’s business

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31. Join CWT on our digital journey
EMEA
London
Tel Aviv
Warsaw
Brussels
Paris
31
Americas
Minneapolis
Chicago
New York City
San Antonio
St. Louis
Bogotá
APAC
Manila
Singapore
New Delhi
careers.carlsonwagonlit.com
@JayHopia

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