The document discusses the importance of office etiquette and manners. It notes that those who follow good manners are promoted and given better assignments. The workshop aims to help people understand why office etiquette is important, improve manners, and develop a positive professional attitude. Specific inappropriate behaviors that violate office etiquette are also outlined, including poor greetings, grooming, telephone use, time management, and other inappropriate actions.

1. Mau Sukses?
Follow The
Manners
Hel Vramerryan

2. At the end of the workshop …
 Understand why office etiquette
is important.
 Improve good manners at office.
 build professional and positive
attitude.
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3. Why Office Etiquette?
 Those who follow good manners are promoted
and given choice assignments.
 Office behavior is important if you want to set a
good example.
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4. Facts!
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5. 1Inappropriate Greetings or
Welcome
Failure to greet someone
Failure to smile to someone
Weak or no handshake
Failure to introduce an associate
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6. 2Poor Grooming
Sloppy appearance
Bad mouth smells
Bad body odor
No or improper make up
Ugly hair set or no standard
Bear moustache and beards
Worn out or casual shoes/socks
Improper accessories
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7. 3Poor Telephone Behavior
Phoning/texting while on duty/working
Eating while on the phone
Not returning calls
Slamming the phone down
Long hold times
Loud talking
Loud ringing on meeting
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8. 4Disregard of Time
Not showing up for a scheduled
appointment
Keeping people waiting
Late
Procrastinating
Early check out
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9. 5Inappropriate Behavior
Scratching
Flossing teeth
Yawning, coughing without mouth
uncovered
Burping without saying ‘excuse me’)
Putting on make up
Cleaning fingernails
Staring
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10. Thank you
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