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Michael Abramo 
165 Tremont St. Malden, MA 02148 | 413-992-4005 | mabramo11@yahoo.com | 
Education 
Bachelor of Science, Psychology, University of Massachusetts Amherst, May 2014 
• GPA: 3.10 
• Minor in Sociology 
Experience 
Front Desk Receptionist, Massachusetts Divisions of Health Professions Licensure, Boston, Ma, - Fall 
2014 – Present 
 Organize and maintain physical and online applications. 
 Answer calls in a friendly and professional manner in regards to questions about the application 
process and the licensure boards rules and regulations. 
 Data entry into online databases such as My License Operator. 
 Work alongside board members to resolve conflicts and find solutions for applicants. 
Research Interviewer, Abt SRBI, Hadley, MA, Spring 2012 - Summer 2014 
• Conducted research surveys for government, non-profit, and private research institutions 
including: the Massachusetts Department of Public Health, the Centers for Disease and 
Prevention, the California Transportation Department, the Washington Post, and the Alzheimer’ s 
Association 
• Interviewed respondents by phone to help improve allocation of state tax dollars in regards to 
health care 
Behavior Analysis Intern, Elaine Center, Hadley, MA, Fall 2013 - Winter 2013 
• Worked with nurses to find effective interventions 
• Engaged in conversations with dementia patients to promote well-being 
• Listened to concerns of patients to decrease harmful behavior 
• Took part in music therapy to decrease patient depression 
• Conducted exercise activities to decrease patient fatigue 
• Encouraged patients to take part in cognitive task to decrease memory decay 
Volunteer Experience 
Bread of Life, Malden, MA, Summer 2011 - Present 
• Work as part of soup kitchen staff 
• Encourage others to volunteer 
• Engage in conversations with homeless patrons
Office Support Specialist

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Office Support Specialist

  • 1. Michael Abramo 165 Tremont St. Malden, MA 02148 | 413-992-4005 | mabramo11@yahoo.com | Education Bachelor of Science, Psychology, University of Massachusetts Amherst, May 2014 • GPA: 3.10 • Minor in Sociology Experience Front Desk Receptionist, Massachusetts Divisions of Health Professions Licensure, Boston, Ma, - Fall 2014 – Present  Organize and maintain physical and online applications.  Answer calls in a friendly and professional manner in regards to questions about the application process and the licensure boards rules and regulations.  Data entry into online databases such as My License Operator.  Work alongside board members to resolve conflicts and find solutions for applicants. Research Interviewer, Abt SRBI, Hadley, MA, Spring 2012 - Summer 2014 • Conducted research surveys for government, non-profit, and private research institutions including: the Massachusetts Department of Public Health, the Centers for Disease and Prevention, the California Transportation Department, the Washington Post, and the Alzheimer’ s Association • Interviewed respondents by phone to help improve allocation of state tax dollars in regards to health care Behavior Analysis Intern, Elaine Center, Hadley, MA, Fall 2013 - Winter 2013 • Worked with nurses to find effective interventions • Engaged in conversations with dementia patients to promote well-being • Listened to concerns of patients to decrease harmful behavior • Took part in music therapy to decrease patient depression • Conducted exercise activities to decrease patient fatigue • Encouraged patients to take part in cognitive task to decrease memory decay Volunteer Experience Bread of Life, Malden, MA, Summer 2011 - Present • Work as part of soup kitchen staff • Encourage others to volunteer • Engage in conversations with homeless patrons