Self-motivated Iowa licensed pharmacist Alma Jovancevic seeks a pharmacy position with 7 years of experience at Walgreens providing patient-centered care and achieving high customer satisfaction ratings. She has a Doctor of Pharmacy from Drake University and extensive clinical experience including rotations in various pharmacy settings and leadership roles with her state's pharmacist association.

1. Alma Jovancevic
5924 Sutton Place #5 • Urbandale, IA 50322 • (515) 313 - 6679
E-mail: almajovancevic@gmail.com
SUMMARY
Self-motivated and determined Iowa licensed pharmacist, with seven years of experience providing great
customer service and a passion for patient-centered care at Walgreens.
EDUCATION
Drake University Des Moines, IA August 2009 – May 2015
Doctor of Pharmacy (PharmD)
Drake Presidential Scholarship
Dean’s List Fall 2009
President’s List Spring 2011
RELATED PROFESSIONAL EXPERIENCE
WALGREENS Des Moines, IA August 2008 – Present
District Pharmacist (November 2015 – Present)
Graduate Pharmacy Intern (May 2015 – November 2015)
Pharmacy Intern (February 2012 – May 2015)
Certified Pharmacy Technician (August 2008 – February 2012)
 Achieved numerous “9”s on Customer Survey Reports throughout my career with Walgreens.
 Achieved highest ratings (5 out of 5) on recent Floater Survey Reports from both pharmacy management
and store management personnel.
 Performed 1100+ immunizations, 60+ blood pressure screenings, 50,000+ patient consultations.
WALGREENS Chicago, IL June 2014 – July 2014
Pharmacy Management Rotational Intern
 Gained trust to lead a store walkthrough, including P&L Statement/RAISE Scorecard Analysis, with store
and pharmacy management.
 Successfully trained staff and initiated Durable Medical Equipment Rental Program at Walgreens 04461.
 Constructed a “District Pharmacist Feedback Form” and “Guide to Inventory Management” for District 3.
 Achieved 5 as final score (Student completes activity at a level beyond expectations for a new graduate) with following
commentary: “Alma is very professional, punctual, and thorough. Enjoyed having her as a student. She would be a great
asset to any company that she pursues.” –Paul Rattana, District 3 Manager of Pharmacy and Retail Operations.
ADDITIONAL WORK EXPERIENCE
MERCY MEDICAL CENTER Des Moines, IA June 2011– April 2012
Outpatient/Inpatient Pharmacy Intern
 Performed final product verification and served as double check to technicians.
 Performed patient consultations, daily cart fill, restocked AccuDose, delivered medications to the floor,
processed medication orders and assisted floor nurses with medication orders.
COLLEGIATE ACTIVITIES/LEADERSHIP
National Community Pharmacists Association (N.C.P.A.)
Treasurer, Drake U. August 2009 – May 2010
 Helped organize and partook in organization’s fundraiser efforts.
Community Outreach Chair, Drake U. August 2010 – May 2011
Made contacts with local pharmacies and helped schedule pharmacy campus visits.
COLLEGIATE ACTIVITIES/LEADERSHIP cont.

2. Alma Jovancevic
5924 Sutton Place #5 • Urbandale, IA 50322 • (515) 313 - 6679
E-mail: almajovancevic@gmail.com
President Elect, Drake U. August 2011 – May 2012
 Assisted the current president in ideas that moved our chapter forward.
President, Drake U. August 2012 – May 2014
 Helped student members reach their goals by encouraging participation in neighborhood community
service, promotion of independent community pharmacy, and advocating legislative action.
 Helped draft and create chapter bylaws and revised available positions and their responsibilities.
 Restructured Business Plan Meetings and worked with Vice-President to create a template agenda which
can be utilized in subsequent years.
 Helped ease the transfer of leadership.
PHARMACY PRACTICE TRAINING
Greene Country Medical Center, Jefferson, IA April 2015 – May 2015
Acute Care with Bonnie Orris, RPh
Choctaw National Health Care Center, Talihina, OK March 2015 to April 2015
Ambulatory Care with Sara Shedd, PharmD
Jordan Creek Internal Medicine, Des Moines, IA December 2014 – January 2015
Ambulatory Care with Nic Lehman, PharmD
Clear Lake Pharmacy, Clear Lake, IA November 2014 – December 2014
Community Pharmacy Practice with Rocky Anderson, PharmD
Iowa Methodist Medical Center, Des Moines, IA October 2014 – November 2014
Specialty Care – Drug Information with Geoffrey Wall, PharmD
Sarasota Memorial Hospital, Sarasota, FL September 2014 – October 2014
Hospital Practice with Lisa Hymel, PharmD
Broadlawns Medical Center, Des Moines, IA May 2014 – June 2014
Specialty Care Psychiatric with Sarah Grady, PharmD
NuCara Pharmacy, Neveda, IA January 2014 – January 2014
Patient Care – Counseling with Whitney Slinker, PharmD
Knoxville Hospital and Clinics, Knoxville, IA October 2013 – November 2013
Drug Therapy Problem Solving withTroy Paddellford, RPh
Iowa Methodist Medical Center, Des Moines, IA July 2013 – August 2013
Continuity of Care with Holly Randleman, PharmD
Polk County Senior Center, Des Moines, IA September 2012 – October 2012
Patient Care – Health Screenings with Nora Stelter, PharmD
Hy-Vee Pharmacy, Des Moines, IA September 2012 – November 2012
Patient Care – Community Pharmacy Wellness with Beth Maddy, PharmD
Broadlawns Medical Center, Des Moines, IA September 2012 – October 2012
Patient Care – Smoking Cessation with Susan Smith, IC, FFS
Senior Suits of Urbandale, Urbandale, IA January 2012 – April 2012
Geriatric Service Learning with Debbie McAninch
Iowa Lutheran Hospital, Des Moines, IA PharmD September 2011 – November 2011
Pharmacy Distribution Site with Adam Boon, MBA,
SPECIAL SKILL
Ability to assist patients whose primary language is Serbo-Croatian (Bosnian).

3. Alma Jovancevic
5924 Sutton Place #5 • Urbandale, IA 50322 • (515) 313 - 6679
E-mail: almajovancevic@gmail.com
TESTIMONIALS
“Observed Alma deal with a couple potential customer conflicts. She always found a solution or explained in detail to the patient
why we could not fill or why insurance wouldn’t cover. Alma was observed always putting the customer first by prioritizing her
tasks effectively.” –Andy Holbach, Walgreens Store Manager 07455
“Alma is pleasant, bright, assertive, and hard-working. She demonstrates great initiative by spending hours with patients. She
seeks out and attempts to prevent drug therapy problems. She speaks up during rounds and asks good, thought provoking
questions. She questions drug therapy decisions and rationale, which is a good thing. She impressed several staff members because
she went above and beyond the call of duty for one of our patients. Alma has the ability, work ethic, and talent to excel in any
pharmacy practice setting.” –Sarah Grady, Pharmacist with Broadlawns Medical Center
“Alma was very warm, friendly, and outgoing interacting with our patients and the professional staff. Her presence was very
reassuring for our patients. She performed her duties well, within the limits of her expertise. She was a reliable and capable
volunteer who helped the functioning of our clinic.” –Mary Kitchell, Director of Ames Free Medical Clinic
“Alma learns exceptionally quikly, she was answering phones and entering prescriptions into the computer correctly the 2nd
day she
was here. She jumped right in to help where needed and was always willing to do whatever was needed.”
–Whitney Slinker, Pharmacist with NuCara Pharmacy
“Alma is serious student with an obvious depth and breadth of knowledge. She demonstrates an inquisitive nature and has an
internal drive to seek out answers rather than just asking for them. She engages in discussion easily and contributes to the
discussion with confidence. She digs into topics in a methodical, thorough manner. She exhibits ease when communicating with
providers, nurses, and patients. She is not afraid to revisit a topic when she discovers that she is still missing information. I see her
as an advocate for her patients. She works to identify specifics that would optimize therapy. As our staff pharmacist works to
“stump the student”, he has to work a little harder with Alma. She has an analytical mind and has good recall of her didactic
learning. Alma has a great depth of book learning that she is able to recall easily. She is organized and methodical as she
thoroughly works up a patient or tackles a project. She is confident and a good communicator as she discusses patient
concerns/recommendations with a provider. She is a good teacher when counseling patients. […] Alma is determined, resilient,
and persistent. She knows what she wants and is not afraid to take risks to achieve her goals. It has been our pleasure to get to
know her. We think we have learned as much from her as she has gained from us.”
–Bonnie Orris, Director of Pharmacy at Greene County Medical Center
“It is clear that Alma cares about the patient and prioritizes her day to make patient care a high priority. She is organized and
asks relevant questions.” –Lisa Hymel, Director of Pharmacy at Sarasota Memorial Hospital
“I enjoyed having Alma in the most recent Freedom From Smoking class at Broadlawns. From the outset Alma expressed
interest and was engaged during the classes. Alma freely shared her insight to pharmaceuticals with the group on different
occasions. In our final module Alma prepared an excellent presentation on the effect of nicotine on the body. Alma was an active
participant and is invited back to provide her presentation again in future classes if she is interested.”
–Susan Smith, IC, FFS
“Alma’s strengths are her communications skills, empathizing with patients, and interest in learning about patients and their
health. She truly cares about the patients.” –Nora Stelter, Pharmacy Professor at Drake University