The document summarizes the history, operations, products, and strategic goals of the Muslim Commercial Bank (MCB). It established MCB as the leading domestic bank in Pakistan and discusses its focus on sustained growth, customer service, and maximizing technology. The bank offers various online banking services, ATMs, loans, and Islamic banking products to partner with customers. MCB's strategic goals are to achieve long-term value, revenue growth, operational excellence, increased customer value, and improved workforce skills through innovation, customer intimacy, and effective systems.
FMSI Teller Line Study Webinar PresentationChad Davis
See exclusive industry insights about transaction trends in the retail branch environment.
As recently mentioned in a Wall Street Journal article, the FMSI Teller Line Study is based on a compilation of transaction and labor cost statistics, built from over 20 years of proprietary data, from financial institutions all across the country. This webinar will focus on the following topics:
Eye-popping industry metrics about the teller line
The trends of branch traffic in the retail banking environment
Strategic staffing approaches from industry experts
Join special guests from Member One Federal Credit Union as we discuss just how impactful not having the proper staffing levels can be to your organization. If you have not already, make sure to download the 2013 Teller Line Study from FMSI.
FMSI Teller Line Study Webinar PresentationChad Davis
See exclusive industry insights about transaction trends in the retail branch environment.
As recently mentioned in a Wall Street Journal article, the FMSI Teller Line Study is based on a compilation of transaction and labor cost statistics, built from over 20 years of proprietary data, from financial institutions all across the country. This webinar will focus on the following topics:
Eye-popping industry metrics about the teller line
The trends of branch traffic in the retail banking environment
Strategic staffing approaches from industry experts
Join special guests from Member One Federal Credit Union as we discuss just how impactful not having the proper staffing levels can be to your organization. If you have not already, make sure to download the 2013 Teller Line Study from FMSI.
Juniper Bank was a direct bank based in Wilmington, Delaware. The bank focused on branded credit cards. History[edit]. The bank was founded in January 2000. It received financing from Benchmark Capital. In November 2000, the bank began offering insurance products. In September 2001, the Canadian Imperial
How is it possible to manage quality of service for a firm, which has wider and deeper service mix? Take the case of a multiple service provider like ICICI Bank and explain various service levels.
Here is a detailed study about how to manage the quality of service in a good manner, what are things which we remember for keeping the customers .
ICICI is the second largest banking sector in private banking institutions. ICICI offering various services to customers for keeping the market
How is it possible to manage quality of service for a firm, which has wider and deeper service mix? Take the case of a multiple service provider like ICICI Bank and explain various service levels.
Here is a detailed study about how to manage the quality of service in a good manner, what are things which we remember for keeping the customers .
ICICI is the second largest banking sector in private banking institutions. ICICI offering various services to customers for keeping the market
Cashing in on Mobile Payments with a Winning StrategyPerficient, Inc.
Is your organization ready to execute on new thinking in payments? Does your infrastructure accelerate time-to-market for new services? The boom in smart phone sales and mobile usage is changing the way consumers pay for products and gain access to new banking services.
Perficient will help you navigate these paradigm shifts and address the technologies reshaping the payments ecosystem that will drive your digital strategies. You'll learn about:
A holistic view of the payments value chain - banking and retail
A technical review of evolving payment architectures
How you can provide innovative service utilities for greater consumer adoption
Framework enablers to support rapidly growing transaction volumes
Adapting your existing payment models to support the omni-channel experience
Juniper Bank was a direct bank based in Wilmington, Delaware. The bank focused on branded credit cards. History[edit]. The bank was founded in January 2000. It received financing from Benchmark Capital. In November 2000, the bank began offering insurance products. In September 2001, the Canadian Imperial
How is it possible to manage quality of service for a firm, which has wider and deeper service mix? Take the case of a multiple service provider like ICICI Bank and explain various service levels.
Here is a detailed study about how to manage the quality of service in a good manner, what are things which we remember for keeping the customers .
ICICI is the second largest banking sector in private banking institutions. ICICI offering various services to customers for keeping the market
How is it possible to manage quality of service for a firm, which has wider and deeper service mix? Take the case of a multiple service provider like ICICI Bank and explain various service levels.
Here is a detailed study about how to manage the quality of service in a good manner, what are things which we remember for keeping the customers .
ICICI is the second largest banking sector in private banking institutions. ICICI offering various services to customers for keeping the market
Cashing in on Mobile Payments with a Winning StrategyPerficient, Inc.
Is your organization ready to execute on new thinking in payments? Does your infrastructure accelerate time-to-market for new services? The boom in smart phone sales and mobile usage is changing the way consumers pay for products and gain access to new banking services.
Perficient will help you navigate these paradigm shifts and address the technologies reshaping the payments ecosystem that will drive your digital strategies. You'll learn about:
A holistic view of the payments value chain - banking and retail
A technical review of evolving payment architectures
How you can provide innovative service utilities for greater consumer adoption
Framework enablers to support rapidly growing transaction volumes
Adapting your existing payment models to support the omni-channel experience
2. • Establishment of Muslim Commercial Bank
• Profound intentions for the formation
• Takeover of MCB by the Govt. of Pakistan
• Achievement of outstanding status by MCB
• Declaration of being the best domestic bank
3. • Leading financial services provider
• Partnering with customers
• Team of committed professional
• Providing innovative and efficient financial
solutions
• Surety of stakeholders
4. • Sustained growth and
profitability
• Continuous improvement focus
• Customer service oriented
culture
• Maximize use of technology
• Manage the bank portfolio
• Strategic initiatives
• Strategic solutions
• Identifying opportunities for
profits
6. Long-term value
Productivity Growth
(4)
Revenue Growth
(1), (6), (13)
Operational Excellence
(2), (10)
Customer
Intimacy
Product
Leadership
Innovation
(11), (14)
Increased
Customer Value
(3), (6)
Operational
Improvements
(5), (8), (12)
Good Corporate
Citizenship
(8)
Improved Competence /
Skills of Workforce
(7), (9)
Effective Information /
Technology Systems
(5)
Supportive Values
and Practices
(15)
Financial Goals
Customer Goals
Internal Goals
Learning and
Growth Goals
7.
8. • Awarded for providing good return
• Earned a repute in the market
• Strong brand name
• Operates through a strong network
• Working hours and wide range of products &
services
• Internationally proven and specialized packaged
system
• Strong management team
• Negligence of losing good clients
• Online banking
• Hesitates in providing loans
• Leading to corrosion of the standard of customer
service
9. • No exact substitutes
• Alternate ways of saving & investing
• Existence of private & public banks
• Competition between multinational banks
• Expansion of foreign banks
• Merger & acquisition
• Banking industry is saturated
• Reputation of the bank should be taken great care of
• Goodwill
• Depositors & their augmentation
• High bargaining of suppliers
10.
11. • Improvement in insurance services
• Outside insurance services aren’t adequate
• Indulgent in various social causes
• Innovative techniques and policies
• Tough competition in market
• Facing trouble in providing some of their
services
12. Political
Factors:
• Current situation
of govt.
• No domination of
accounts
• Effects of dual
sanctions
Economical:
• Influences from
the economy
• Deplorable
economic
conditions
• Increase in
foreign debts
Social:
• Socio-cultural
factors
• No foreign
investments
• Modern banking
system
Technological:
• Modern ways of
task performance
• Up-to-date in the
market
• Intranet facility
13. • Well defined structure
• Adopted hybrid structure
• An environment of vertical co-ordination
• Greater confidence by sharing
• Flat structure organization
• Mixture of bureaucratic and in-group
