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How is it possible to manage quality of service for a firm, which has wider and deeper service mix? Take the case of a multiple service provider like ICICI Bank and explain various service levels. Here is a detailed study about how to manage the quality of service in a good manner, what are things which we remember for keeping the customers . ICICI is the second largest banking sector in private banking institutions. ICICI offering various services to customers for keeping the market
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Service Quality Management
ICICI Bank offers a variety of banking services to meet customer needs including savings and current accounts, loans for homes, education, and gold, as well as fixed and recurring deposits. The bank also provides debit and credit cards, mobile and internet banking, and customer service support. Managing service quality is important for meeting customer expectations and requirements in order to achieve business goals. Quality management techniques help ensure continuous improvement and growth.
Quality of service
How is it possible to manage quality of service for a firm, which has wider and deeper service mix?
Take the case of a multiple service provider like ICICI bank and explain various service levels.
Marketing management MACFAST
This document discusses service quality management at ICICI Bank. It begins by defining service quality management as managing the quality of services according to customer expectations. It then discusses how ICICI Bank has excelled in offering quality financial services, leading it to become the second largest bank in India. The document evaluates customer satisfaction surveys for ICICI Bank which revealed that service quality and customer satisfaction have been major factors in the bank's growth. It outlines various service levels and products offered by ICICI Bank to its customers.
Marketing management short term project
The document discusses how ICICI Bank manages quality of service across its multiple service lines, including personal banking, wealth management, private banking, corporate banking, and business banking. It explains ICICI Bank uses models like the GAP model to identify issues impacting service quality and focuses on the five determinants of service quality - reliability, responsiveness, assurance, empathy, and tangibles. The document also provides examples of specific initiatives ICICI Bank takes to ensure high quality service delivery.
ICICI - Customer Relationship Management
ICICI Bank is India's largest private sector bank that offers a wide range of banking products and services. It uses customer relationship management (CRM) strategies to better understand customers and build long-term relationships. ICICI Bank collects customer data through application forms and centralized software to customize offerings and cross-sell products. It faces challenges like poor customer service, high fees, and aggressive debt collection practices. Suggestions to improve customer service include reducing fees, establishing gentler debt recovery procedures, and addressing complaints about ATM availability and transactions.
SERVICE MARKETING CHARACTERSTICS IN BANKING SECTOR
Assignment on SERVICE MARKETING CHARACTERISTICS IN BANKING SECTOR
SERVICE CHARACTERISTICS
Intangibility
Inconsistency
Inseparability
Perishability
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ICICI Bank implemented a CRM strategy to enhance customer relationships. CRM involves understanding customers through profiling, developing customized interactions, interacting and delivering tailored services, and acquiring and retaining top customers. ICICI's CRM roadmap aims for one-to-one marketing through coordination of functions and channels. The results of CRM include increased communication and a focus on enhancing every customer contact. A gap analysis helped identify areas to improve marketing, customer information management, and operations. ICICI's customer-centric CRM approach has helped it become one of India's most successful banks.
Jinit SIMSREE
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Service Quality Management
ICICI Bank offers a variety of banking services to meet customer needs including savings and current accounts, loans for homes, education, and gold, as well as fixed and recurring deposits. The bank also provides debit and credit cards, mobile and internet banking, and customer service support. Managing service quality is important for meeting customer expectations and requirements in order to achieve business goals. Quality management techniques help ensure continuous improvement and growth.
Quality of service
How is it possible to manage quality of service for a firm, which has wider and deeper service mix?
Take the case of a multiple service provider like ICICI bank and explain various service levels.
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This document discusses service quality management at ICICI Bank. It begins by defining service quality management as managing the quality of services according to customer expectations. It then discusses how ICICI Bank has excelled in offering quality financial services, leading it to become the second largest bank in India. The document evaluates customer satisfaction surveys for ICICI Bank which revealed that service quality and customer satisfaction have been major factors in the bank's growth. It outlines various service levels and products offered by ICICI Bank to its customers.
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The document discusses how ICICI Bank manages quality of service across its multiple service lines, including personal banking, wealth management, private banking, corporate banking, and business banking. It explains ICICI Bank uses models like the GAP model to identify issues impacting service quality and focuses on the five determinants of service quality - reliability, responsiveness, assurance, empathy, and tangibles. The document also provides examples of specific initiatives ICICI Bank takes to ensure high quality service delivery.
ICICI - Customer Relationship Management
ICICI Bank is India's largest private sector bank that offers a wide range of banking products and services. It uses customer relationship management (CRM) strategies to better understand customers and build long-term relationships. ICICI Bank collects customer data through application forms and centralized software to customize offerings and cross-sell products. It faces challenges like poor customer service, high fees, and aggressive debt collection practices. Suggestions to improve customer service include reducing fees, establishing gentler debt recovery procedures, and addressing complaints about ATM availability and transactions.
SERVICE MARKETING CHARACTERSTICS IN BANKING SECTOR
Assignment on SERVICE MARKETING CHARACTERISTICS IN BANKING SECTOR
SERVICE CHARACTERISTICS
Intangibility
Inconsistency
Inseparability
Perishability
CRM at ICICI Bank.pptx
ICICI Bank implemented a CRM strategy to enhance customer relationships. CRM involves understanding customers through profiling, developing customized interactions, interacting and delivering tailored services, and acquiring and retaining top customers. ICICI's CRM roadmap aims for one-to-one marketing through coordination of functions and channels. The results of CRM include increased communication and a focus on enhancing every customer contact. A gap analysis helped identify areas to improve marketing, customer information management, and operations. ICICI's customer-centric CRM approach has helped it become one of India's most successful banks.
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The document discusses the opportunities and need for banks to expand their digital operations. It notes that some private banks have started scaling up their digital offerings, but more work is needed, including restructuring organizations to support digital strategies. Data shows growth in digital banking transactions like RTGS and NEFT in India. The document outlines strategies banks can take to develop their digital presence, such as focusing on infrastructure, data, customer experience, analytics, and removing organizational barriers between departments. Going digital can help banks gain more customers and transactions over time.
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Icici bank
ICICI Bank is India's largest private sector bank. It was founded in 1994 and is headquartered in Mumbai. Some key details about ICICI Bank are:
- It has a network of over 4,000 branches and 13,500 ATMs across India.
- For the year 2015, ICICI Bank reported a net profit of $1.8 billion on total revenue of $9.8 billion.
- It employs both internal recruitment and external recruitment strategies to hire employees at all levels of the organization. Selection processes include aptitude tests, case studies, psychometric assessments, and personal interviews.
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The document summarizes strengths, weaknesses, opportunities, and threats for ICICI Bank. Some of ICICI Bank's strengths include providing online banking services and a dematerialized trading account, having advanced technology infrastructure, friendly staff, and extended banking hours. Weaknesses include charging high fees that put it out of reach for some. Opportunities include offering insurance services, increasing deposit returns, and partnering with colleges. Threats include competition from other banks, security issues with online services, decentralized decision making, and lack of support for uneducated customers. The document also discusses how ICICI Bank ensures customer satisfaction through surveys and transparency of fees, services, and products.
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The document provides an overview of the banking industry in India and ICICI Bank's operations strategy. It discusses the evolution of banking in India from 1921 to present day. It then analyzes ICICI Bank specifically, including its subsidiaries, corporate strategy, business strategy, deficiencies, and use of various operations strategy frameworks. The document also discusses ICICI Bank's rationale for expanding into South Africa and performs a PEST analysis of the banking sector in South Africa.
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- It has over 1622 branches across India and one of the largest ATM networks with over 9924 ATMs.
- The bank focuses on retail banking, corporate banking, treasury and merchant banking services.
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The goal of marketing may be to achieve specific KPIs that drive sales, which is very objective, but the top of the marketing funnel requires a softer approach. In our data-driven results-oriented fast-paced world, marketers must quantify results, but those results will never be achieved unless prospects are first approached with humanity.
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ICICI Bank is India's largest private sector bank. It was founded in 1994 and is headquartered in Mumbai. Some key details about ICICI Bank are:
- It has a network of over 4,000 branches and 13,500 ATMs across India.
- For the year 2015, ICICI Bank reported a net profit of $1.8 billion on total revenue of $9.8 billion.
- It employs both internal recruitment and external recruitment strategies to hire employees at all levels of the organization. Selection processes include aptitude tests, case studies, psychometric assessments, and personal interviews.
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The document discusses ABC bank's plans to launch a mobile banking service in India. It provides background on ABC bank and the directives issued by the Reserve Bank of India regarding mobile banking. Anjali, head of ABC bank's Special Projects Cell, intends to use quality function deployment (QFD) and SERVQUAL tools to design the mobile banking service that meets customer expectations and regulatory guidelines while ensuring security, risk management and competitive advantage.
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- Axis Bank was the first new private sector bank established in India in 1994.
- It has over 1622 branches across India and one of the largest ATM networks with over 9924 ATMs.
- The bank focuses on retail banking, corporate banking, treasury and merchant banking services.
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Don't miss this opportunity to stay ahead of the curve and leverage Reddit for your brand's success.
No Cookies, No Problem - Steve Krull, Be Found Online
No Cookies, No Problem - Steve Krull, Be Found OnlineDigiMarCon - Digital Marketing, Media and Advertising Conferences & Exhibitions
In the face of the news of Google beginning to remove cookies from Chrome (30m users at the time of writing), there’s no longer time for marketers to throw their hands up and say “I didn’t know” or “They won’t go through with it”. Reality check - it has already begun - the time to take action is now. The good news is that there are solutions available and ready for adoption… but for many the race to catch up to the modern internet risks being a messy, confusing scramble to get back to "normal"What Software is Used in Marketing in 2024.
This paper explores the diverse landscape of marketing software, examining its pivotal role in modern marketing strategies. It provides a comprehensive overview of various types of marketing software tools and platforms essential for enhancing efficiency, optimizing campaigns, and achieving business objectives. Key categories discussed include email marketing software, social media management tools, content management systems (CMS), customer relationship management (CRM) software, search engine optimization (SEO) tools, and marketing automation platforms.
The paper delves into the functionalities, benefits, and examples of each type of software, highlighting their unique contributions to effective marketing practices. It explores the importance of integration and automation in maximizing the impact of these tools, addressing challenges and strategies for seamless implementation across different marketing channels.
Furthermore, the paper examines emerging trends in marketing software, such as AI and machine learning applications, personalization strategies, predictive analytics, and the ethical considerations surrounding data privacy and consumer rights. Case studies illustrate real-world applications and success stories of businesses leveraging marketing software to achieve significant outcomes in their marketing campaigns.
In conclusion, this paper provides valuable insights into the evolving landscape of marketing technology, emphasizing the transformative potential of software solutions in driving innovation, efficiency, and competitive advantage in today's dynamic marketplace.
This description outlines the scope, structure, and focus of the paper, giving readers a clear understanding of what to expect and why the topic of marketing software is important and relevant in contemporary marketing practices.
Mindfulness Techniques Cultivating Calm in a Chaotic World.pptx
In today’s fast-paced world, stress and anxiety have become common companions for many. With constant connectivity and an unending stream of information, finding moments of peace can seem like an insurmountable challenge. However, mindfulness techniques offer a beacon of calm amidst the chaos, helping individuals to center themselves and find balance. These practices, rooted in ancient traditions and supported by modern science, are accessible to everyone and can profoundly impact mental and emotional well-being.
Basic Management Concepts., “Management is the art of getting things done thr...
The managers achieve organizational objectives by getting work from
others and not performing in the tasks themselves.
Management is an art and science of getting work done through people.
It is the process of giving direction and controlling the various activities
of the people to achieve the objectives of an organization Management is a universal process in all organized, social and economic activities. Wherever
there is human activity there is management.
Management is a vital aspect of the economic life of man, which is an organized group activity. A
central directing and controlling agency is indispensable for a business concern. The productive
resources –material, labour, capital etc. are entrusted to the organizing skill, administrative ability
and enterprising initiative of the management. Thus, management provides leadership to a
business enterprise. Without able managers and effective managerial leadership the resources of
production remain merely resources and never become production. Management occupies such an
important place in the modern world that the welfare of the people and the destiny of the country
are very much influenced by it.
1.2 MEANING OF MANAGEMENT
Management is a technique of extracting work from others in an integrated and co-ordinated
manner for realizing the specific objectives through productive use of material resources.
Mobilising the physical, human and financial resources and planning their utilization for business
operations in such a manner as to reach the defined goals can be benefited to as management.
1.3 DEFINITION OF MANAGEMENT
Management may be defined in many different ways. Many eminent authors on the subject have
defined the term "management". Some of these definitions are reproduced below:
In the words of George R Terry - "Management is a distinct process consisting of planning,
organising, actuating and controlling performed to determine and accomplish the objectives by the
use of people and resources".
According to James L Lundy - "Management is principally the task of planning, co¬ordinating,
motivating and controlling the efforts of others towards a specific objective",
In the words of Henry Fayol - "To manage is to forecast and to plan, to organise, to command, to
co-ordinate and to control".
According to Peter F Drucker - "Management is a multipurpose organ that manages a business and
manages managers and manages worker and work".
In the words of J.N. Schulze - "Management is the force which leads, guides and directs an
organisation in the accomplishment of a pre-determined object".
In the words of Koontz and O'Donnel - "Management is defined as the creation and maintenance
of an internal environment in an enterprise where individuals working together in groups can
perform efficiently and effectively towards the attainment of group goals".
According to Ordway Tead - "Management is the process and agency which directs and guides the
operations of an organisation in realising of established aim
How to Maximize Sales Using Social Commerce
Discover the best practices and strategies on using social commerce to grow your business and drive sales.
Global Growth Starts With Translation - How To Unlock Global Markets - Tim Kirby
Global Growth Starts With Translation - How To Unlock Global Markets - Tim KirbyDigiMarCon - Digital Marketing, Media and Advertising Conferences & Exhibitions
Did you know that while 50% of content on the internet is in English, English only makes up 26% of the world’s spoken language? And yet 87% of customers won’t buy from an English only website.
Uncover the immense potential of communicating with customers in their own language and learn how translation holds the key to unlocking global growth. Join Smartling CEO, Bryan Murphy, as he reveals how translation software can streamline the translation process and seamlessly integrate into your martech stack for optimal efficiency. And that's not all – he’ll also share some inspiring success stories and practical tips that will turbocharge your multilingual marketing efforts!
Key takeaways:
1. The growth potential of reaching customers in their native language
2. Tips to streamline translation with software and integrations to your tech stack
3. Success stories from companies that have increased lead generation, doubled revenue, and more with translationMastering SEO for Google in the AI Era - Dennis Yu
Mastering SEO for Google in the AI Era - Dennis YuDigiMarCon - Digital Marketing, Media and Advertising Conferences & Exhibitions
Mastering Local SEO for Service Businesses in the AI Era"" is tailored specifically for local service providers like plumbers, dentists, and others seeking to dominate their local search landscape. This session delves into leveraging AI advancements to enhance your online visibility and search rankings through the Content Factory model, designed for creating high-impact, SEO-driven content. Discover the Dollar-a-Day advertising strategy, a cost-effective approach to boost your local SEO efforts and attract more customers with minimal investment. Gain practical insights on optimizing your online presence to meet the specific needs of local service seekers, ensuring your business not only appears but stands out in local searches. This concise, action-oriented workshop is your roadmap to navigating the complexities of digital marketing in the AI age, driving more leads, conversions, and ultimately, success for your local service business.
Key Takeaways:
Embrace AI for Local SEO: Learn to harness the power of AI technologies to optimize your website and content for local search. Understand the pivotal role AI plays in analyzing search trends and consumer behavior, enabling you to tailor your SEO strategies to meet the specific demands of your target local audience. Leverage the Content Factory Model: Discover the step-by-step process of creating SEO-optimized content at scale. This approach ensures a steady stream of high-quality content that engages local customers and boosts your search rankings. Get an action guide on implementing this model, complete with templates and scheduling strategies to maintain a consistent online presence. Maximize ROI with Dollar-a-Day Advertising: Dive into the cost-effective Dollar-a-Day advertising strategy that amplifies your visibility in local searches without breaking the bank. Learn how to strategically allocate your budget across platforms to target potential local customers effectively. The session includes an action guide on setting up, monitoring, and optimizing your ad campaigns to ensure maximum impact with minimal investment.Boost Your Instagram Views Instantly Proven Free Strategies.
Supercars use advanced materials and tech for top-speed performance. Join Performance Car Exclusive to experience driving excellence.
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The Future of ''Digital marketing'' .pptx
Digital marketing leverages digital channels such as SEO, content marketing, social media, PPC, and email to promote products or services. It includes affiliate and influencer marketing, mobile strategies, and online PR. Marketing automation helps streamline efforts, while analytics guide data-driven decisions. The objective is to engage target audiences, drive conversions, and build brand loyalty by reaching customers in the digital spaces they frequent.The future of digital marketing will be driven by advancements in artificial intelligence (AI) for personalized content and customer service, and the rise of voice search optimization due to smart speakers. Video content, especially short-form videos, will continue to dominate, while augmented reality (AR) and virtual reality (VR) will enhance customer experiences. Emphasis on data privacy and compliance will grow, alongside the need for seamless omnichannel marketing. Blockchain technology will offer secure digital advertising, and sustainability will become a key focus. With the advent of 5G technology, faster mobile internet will enable new innovations, and advanced personalization will deliver highly relevant content to users.
在线办理(英国UWS毕业证书)西苏格兰大学毕业证学位证一模一样
学校原件一模一样【微信：741003700 】《(英国UWS毕业证书)西苏格兰大学毕业证学位证》【微信：741003700 】学位证，留信认证（真实可查，永久存档）原件一模一样纸张工艺/offer、雅思、外壳等材料/诚信可靠,可直接看成品样本，帮您解决无法毕业带来的各种难题！外壳，原版制作，诚信可靠，可直接看成品样本。行业标杆！精益求精，诚心合作，真诚制作！多年品质 ,按需精细制作，24小时接单,全套进口原装设备。十五年致力于帮助留学生解决难题，包您满意。
本公司拥有海外各大学样板无数，能完美还原。
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SEO in the AI Era - Trust, Quality and Content Discovery - Andy Crestodina
SEO in the AI Era - Trust, Quality and Content Discovery - Andy CrestodinaDigiMarCon - Digital Marketing, Media and Advertising Conferences & Exhibitions
We’ve entered a new era in digital. Search and AI are colliding, in more ways than one. And they all have major implications for marketers.
• SEOs now use AI to optimize content.
• Google now uses AI to generate answers.
• Users are skipping search completely. They can now use AI to get answers. So AI has changed everything …or maybe not. Our audience hasn’t changed. Their information needs haven’t changed. Their perception of quality hasn’t changed. In reality, the most important things haven’t changed at all. In this session, you’ll learn the impact of AI. And you’ll learn ways that AI can make us better at the classic challenges: getting discovered, connecting through content and staying top of mind with the people who matter most. We’ll use timely tools to rebuild timeless foundations. We’ll do better basics, but with the most advanced techniques. Andy will share a set of frameworks, prompts and techniques for better digital basics, using the latest tools of today. And in the end, Andy will consider - in a brief glimpse - what might be the biggest change of all, and how to expand your footprint in the new digital landscape.
Key Takeaways:
How to use AI to optimize your content
How to find topics that algorithms love
How to get AI to mention your content and your brandHow to Kickstart Content Marketing With A Small Team - Dennis Shiao
How to Kickstart Content Marketing With A Small Team - Dennis ShiaoDigiMarCon - Digital Marketing, Media and Advertising Conferences & Exhibitions
Can you kickstart content marketing when you have a small team or even a team of one? Why yes, you can! Dennis Shiao, founder of marketing agency Attention Retention will detail how to draw insights from subject matter experts (SMEs) and turn them into articles, bylines, blog posts, social media posts and more. He’ll also share tips on content licensing and how to establish a webinar program. Attend this session to learn how to make an impact with content marketing even when you have a small team and limited resources.
Key Takeaways:
- You don't need a large team to start a content marketing program
- A webinar program yields a "one-to-many" approach to content creation
- Use partnerships and licensing to create new content assetsBoost Your Instagram Views Instantly Proven Free Strategies.pptx
Join Performance Car Exclusive to drive the finest supercars, engineered with advanced materials and cutting-edge technology for peak performance.
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Amazing and On Point - Ramon Ray, USA TODAY
Amazing and On Point - Ramon Ray, USA TODAYDigiMarCon - Digital Marketing, Media and Advertising Conferences & Exhibitions
Marketing in the Age of AI - Shifting CX from Monologue to Dialogue - Susan W...
Marketing in the Age of AI - Shifting CX from Monologue to Dialogue - Susan W...DigiMarCon - Digital Marketing, Media and Advertising Conferences & Exhibitions
The advent of AI offers marketers unprecedented opportunities to craft personalized and engaging customer experiences, evolving customer engagements from one-sided conversations to interactive dialogues. By leveraging AI, companies can now engage in meaningful dialogues with customers, gaining deep insights into their preferences and delivering customized solutions.
Susan will present case studies illustrating AI's application in enhancing customer interactions across diverse sectors. She'll cover a range of AI tools, including chatbots, voice assistants, predictive analytics, and conversational marketing, demonstrating how these technologies can be woven into marketing strategies to foster personalized customer connections.
Participants will learn about the advantages and hurdles of integrating AI in marketing initiatives, along with actionable advice on starting this transformation. They will understand how AI can automate mundane tasks, refine customer data analysis, and offer personalized experiences on a large scale.
Attendees will come away with an understanding of AI's potential to redefine marketing, equipped with the knowledge and tactics to leverage AI in staying competitive. The talk aims to motivate professionals to adopt AI in enhancing their CX, driving greater customer engagement, loyalty, and business success.Recently uploaded (20)
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From Subreddits To Search: Maximizing Your Brand's Impact On Reddit
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No Cookies, No Problem - Steve Krull, Be Found Online
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Mindfulness Techniques Cultivating Calm in a Chaotic World.pptx
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Basic Management Concepts., “Management is the art of getting things done thr...
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Global Growth Starts With Translation - How To Unlock Global Markets - Tim Kirby
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Mastering SEO for Google in the AI Era - Dennis Yu
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Boost Your Instagram Views Instantly Proven Free Strategies.
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SEO in the AI Era - Trust, Quality and Content Discovery - Andy Crestodina
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icici.pptx
- 1. QUALITY OF SERVICE- ICICI BANK HARITHA .S S2 MBA(2021-23) MAR ATHANASIOS COLLEGE FOR ADVANCED STUDIES (MACFAST),TIRUVALLA,KERALA,INDIA WWW.MACFAST.ORG
- 2. QUALITY OF SERVICE • It is a measure of how an organization delivers its services compared to the expectations of its customers. Regardless of the industry, service quality can have a direct impact on your company's ability to satisfy customer needs while remaining competitive. • The quality of customer service is the key differentiator between good,bad and indifferent companies.Good quality customer service keeps customer coming back,bad customer service drives customers away.
- 3. MANAGING SERVICE QUALITY • Management of service quality is a growing concern for service marketer • Quality management involves deciding on quantity standards and implementing a method of assurance on performance level of the staff and facilities • Good quality of service provides a positive image for their organisation • The service quality management process involves matching evolving customer expectations
- 4. WHY SERVICE QUALITY IMPORTANT • It boost sales • It saves marketing money • It can attract quality employees • It can lead to repeat business • It strength the company’s brand • It eliminate certain barriers to buying
- 5. HOW TO ENSURE GOOD SERVICE QUALITY • Understand what your customers want • Treat the customers respectfully in any situation • Quickly and correctly respond to customer enquiries • Use customer feedback to make improvements • Provide a friendly and efficient experience • Be honest regarding the service
- 6. ICICI BANK • ICICI Bank Limited is an Indian multinational bank and financial services company headquartered in Vadodara. • It offers a wide range of banking products and financial services for corporate and retail customers through a variety of delivery channels and specialized subsidiaries in the areas of investment banking,life, non life insurance, venture capital and asset management. • ICICI Bank is one of the Big Four banks of India. ICICI Bank offer products and services like online money transfer & trackingservice, loans, automated lockers, credit card, debit card and digital wallet.
- 7. • India's second largest bank is the ICICI Bank offering a wide range of financialservices to its customers through its delivery channels. • To attain this sustainable competitive advantage, service industries face a unique challenge of meeting the needs of the customers regularly and continuously. • Though mechanized form of activity has its own impact on service delivery performance, many service industries still remain to be manual because there exits no equivalent substitute for personal interaction between the employees of serviceindustry and customers. • Customer satisfaction is taken as a yardstick for measuring the quality of service andproviding excellent customer service decides the effectiveness of service deliveryprocess. • In order to achieve customer satisfaction, every service organization must understand andimprove service delivery process and implement valid und reliable service performance measures to measure the same
- 8. SERVICES 1. Manage Accounts (Check account balance,View last 5 transactions,Check Credit card details ,Send Cheque book request,Stop cheque request) 1. Funds Transfer 2. Cardless Cash Withdrawal 3. Pay Utility Bills 4. Recharge Prepaid Mobile/DTH Connection 5. Credit Card Payments
- 9. • ICICI Bank introduces a range of new digital facilities on its online outward remittances platform, ‘Money2World’. The facility enables users, including those who do not have an account with the Bank, to send money abroad in a seamless manner. • Customers of other banks can complete their KYC process via video conferencing to register themselves on ICICI Bank Money2World – an industry-first initiative, and start sending money abroad in a swift and seamless manner. • ICICI Bank launches an array of new facilities on its online outward remittances platform - ‘Money2World’. The platform provides improved convenience for users to send money overseas, including those who do not have accounts with the Bank • Pockets app by ICICI Bank enables users to transfer money, pay at merchant sites, scan QR to pay, and more using their wallet balance, instead of savings account.
- 10. THANK YOU