1. • Leverage reach and network to cross sell
• Use customer care and insight to build create a single view
of the customer
• Need effective & efficient sales and service
• Cross selling skills , account mining and management
• Analytics on customers
• Best in Class Customer Experience
Industry Driver Strategy/Actions Capability
• Mobile and virtual/internet banking
• Alliances and Social Media
• IT security and controls
• Social Media Presence
• Modernization of existing systems
• Agile architecture to respond to needs
• Reuse of software assets of bank
• Regulatory management
• Change Management
• Operational Efficiency
• Project Management
• Focused controlled Expansion in GCC
• Growth Opportunities Organic and Inorganic in Oman and
regions
• Unified channels for customer to transact to drive customer
intimacy
• Risk Management
• Merger and Acquisition
• Agility to deploy new products and services
• Global Mindset to operate successfully in other
geographies
• Operational Efficiency
• Connect with employees at all levels
• Identification and retention of top talent
• Integrated Talent Management Systems
• Dedicated and coordinated Talent management and
Development function
• Career development
• Governance Mechanism For Top Talent
• Coaching for top talent
• Mentoring
• Build Engagement to provide discretionary effort to wow
customer
• Differentiate from competition
• Build hard to replicate culture
• Leadership Involvement / Leadership Talent mindset
Industry Driver Organization Capability Development Framework
J Karthikeyan 1
Talent Shortage
Attract Talent
Build talent within
• Build Talent from within given shortage
• Invest with Best In class practices
• Attract and retain best talent
• Integrated talent system that flexs to changes needed
• Measure ROI of Talent Investment
• Business oriented talent Investment
• Talent/ Leadership Brand
Customer Sophistication
Customer Insights and intimacy
New Modes/
Convenience Banking
Technology Adoption
Regulation
Core banking
transformation
Market Disruption/Entry of competition
Scale/differentiation to fend competition
Attrition/Poaching of Talent
Talent Retention
Competition , slowdown in Growth
Drive Efficiency gains, be the best in
class
2. • Benchmark the current policies, procedures & practices with the best in class
companies in the world
• Study & understand current Talent Development, Career and Succession Management
policies, procedures & practices (including Talent Identification & Development &
excluding Talent acquisition)
Understand the Current State
• Leader interaction one to one
• Employee Focus Groups
• Desktop Study of policies
• Collection of Quantitative measures
Final Assessment report
with clear
focus areas
Submit final Recommendation report • Suggest specific improvements and deliverables including
• A recommended integrated Talent development framework
• Top priorities
• Resources and Investment needed
to meet with the long term and medium term talent requirements of the Bank.
1
Approach Framework & Scope for Organization Capability Development
5
6
2
3
Draft findings
presentation
4
Framework
Scope
Draft Benchmark report
Approach
Methods used to achieve
purpose addressed in the
talent management
systems
Deployment
Extent to which approaches
are applied to all relevant
areas and activities
Results
Outcomes and effect in
achieving the purpose of
Talent Management Sys
Final Executive Presentation for prioritization on
actions
7
2
