TABLE OF CONTENTS
2 EXECUTIVE SUMMARY
  IMC Graphic
                           9   MEDIA STRATEGY + CREATIVE EXECUTIonS
                               Television
                               Magazines
                                                                       TAbLE of ConTEnTS

                                                                             26 AGEnT/PAREnT STRATEGY
                                                                               Legacy Club
                                                                                                         1



3 InSPIRATIonS                 Radio                                         28 bUDGET/fLoW CHART
                               Online Advertising
                               Websites, Social Media + Mobile Media
4 RESEARCH STRATEGY            In-Game Advertising
                                                                             30 WHY noTS
  Key Findings
                               Promotional Reality Game
  SWOT Analysis                                                              31 CAMPAIGn METRICS
                               Guerilla Media
                               Campus Media
7 CREATIVE bRIEf                                                             32 bIbLIoGRAPHY/TEAM PAGE
  Positioning Strategy
                           25 CAUSE bRAnDInG
  Creative Triangulation
  State Farm Identity
EXECUTIVE SUMMARY
2          EXECUTIVE SUMMARY

Through online surveys, focus
groups and interviews at
                                                    With this campaign, State Farm
                                                    is again relevant, auto insurance                HIGHLIGHTS of THE CAMPAIGn InCLUDE:
                                                                                                     Implementation of a creative                More than $1 billion target
auto-centric venues like the                        is more important, the value of
DMV and an international auto                       agents is appreciated, and State                 triangulation strategy based on the         impressions over 13 months.
show, it became obvious that                        Farm is seen as a company that                   post graduation “road trip” as a            A partnership with IKEA to promote
auto insurance is a low                             is both price competitive and                    metaphor for life, positioning the agent    renters and auto insurance.
involvement product category.                       “with it”.                                       as the ultimate travel accessory, and       A highly interactive and entertaining
                                                                                                     a memorable battle cry using the            promotional reality game.
In addition, the perceived impor-                   A brand health model was used                    acronym CYA.                                A special program aimed at
tance of auto insurance is mini-                    to demonstrate the campaign’s                    A media strategy that leverages the         parents of Legacy Prospects
mized by overwhelming competitive                   efficacy. An increase of more                    Target audience’s fondness of               and the agents who handle the
advertising focusing on price.                      than 10 points in the brand                      multitasking and demonstrates a new         families’ policy.
                                                    health score translates into a                   level of sophistication in the area of      A unique cause branding
Taking inspiration from sources as                  PoTEnTIAL fIRST YEAR                             digital media.                              campaign that empowers
diverse as Old Spice and Farmville,                                                                  Message placement opportunities             customers and agents to make
                                                    MARkET SHARE GAIn of                             in over 30,000 retail outlets resulting     a difference in their local
the campaign you are about to see
successfully engages the target                     MoRE THAn             2%                         from collaboration with hot brick           communities.
audience in a memorable way.                                                                         and mortar promotional partners.


                                                                                                          CYA Kit
                  College Papers                                                                          E-Perks
                                                                                     Legacy Club
                            MTV U                                                                         Agents                             LeBron
                                          Campus Media
           CYA Roadshow Stops                                                                                                                Online
                                                                                                                            Television
                                                                                                                                             Cable           Amazing Race

                         Agents                                                                                                              Network
                                                                                                                                                                         Road Trippin’ Rally
                                         Good Neighbor 
           Project Champions
                                           Network                                                                                              ThereTown.com            Good Neighbor Network
                                                                                                                                                Statefarm.com            Facebook
                                                                                                                              Websites
                LeBron             Road Trippin’ Rally
                                                                                     State Farm                                                 Agent Template
                               (Promotional Reality Game)
                                                                                  Legacy Prospects
 Promotional Partners

                                                                               Competitors’ Customers                                            Augmented Reality Inserts
                        Facebook                                                                                             National Mags
                                          Mobile & Social                                                                                        Online
                            GPS
                 Smart Phones
                                             Media                                 Not Yet Insured
                                                                                                                                                     Synced Banner Ads
                                                                                                                            Targeted Websites
         Brick & Mortar             Promotional Partners
                                     (Road Trippin’ Rally)
                 Media
                                                                                                                    IKEA

                                                             17 Spot Markets                                        CYA Roadshow
                                                                                  Radio            Guerilla
Y                                                         INSPIRATIONS
    Like all great creative works, this campaign took inspirations from
    a diverse group of brands, companies, people and concepts.
                                                                                                                            InSPIRATIonS                     3




    oLD SPICE                               nIkE+                                   fARMVILLE                               GREY GLobAL’S
    Old Spice is a seventy-year-old         Nike+ teamed up with Apple to           Farmville quickly became the            EMoTIonAL TRIGGERS
    brand that changed its image            create a worldwide community            most popular game application on        All purchase decisions are
    without changing the essence of         among runners. Nike+ builds             Facebook because of its ability to      emotionally based. Grey’s
    the product. Old Spice champions        this community by encouraging           capture the imagination of its users.   Emotional Triggers model says
    the brand’s “experience” by             runners to link their data with other   The game allows users to manage a       there are actually nine triggers
    positioning itself as a big brother     runners and sports enthusiasts.         virtual farm by planting, growing and   that can improve brand relevance
    who doesn’t take himself too            This unique network provides data,      harvesting virtual crops, trees and     and appeal: Pride, Empowerment,
    seriously. Humor became a key           information and a platform for          livestock. The sense of community       Trust, Identification, Familiarity,
    creative asset for this previously      social networking.                      and involvement among friends has       Warmth, Curiosity, Relevance and
    earnest brand.                                                                  now made this game popular with         Approachability. Many of these
                                                                                    people of all ages.                     emotional triggers are consistent
                                                                                                                            with State Farm’s brand personality
                                                                                                                            and provide new insight into
                                                                                                                            how to bring a low interest, low
                                                                                                                            involvement product category to
                                                                                                                            life. Throughout this proposal this
                                                                                                                                    will indicate tactics and
    CHASE CoMMUnITY                         bUD LIGHT– REAL MEn                     THE TRUTH                                       strategies that are
    GIVInG MoDEL                            of GEnIUS                               CAMPAIGn                                consistent with the nine triggers.
    The Chase Community Giving              Through humor and satire Bud            The Truth anti-smoking campaign
    campaign was launched in 2009 to        Light’s “real men of genius” has        has had a huge impact on attitudes
    promote giving on a local level. This   arguably become the best beer           toward smoking. The campaign
    cause branding campaign works           advertising on radio. The audience      presents the facts and allows the
    to get people involved in their local   has expressed such a love for Bud       target audience to interpret and form
    communities by allowing them to         Light’s sense of humor that one         their own opinions. This campaign
    vote for non-profit organizations       spot in particular has grown to         is strongly targeted toward a young
    that they feel deserve funding. The     include a full promotional line of      audience whose behaviors are
    money provided to these local           products. Bud Light has been so         still forming. The strength of this
    charities and community initiatives     successful they now own the All         campaign is in their extremely
    helps to promote positive change        American tradition of tailgating.       creative and thought provoking
    to neighborhoods across the nation                                              guerilla work.
    and around the world.
RESEARCH STRATEGY
     4


    GoALS
                RESEARCH STRATEGY


                                             PRIMARY RESEARCH TECHnIqUES                                                          SEConDARY
                                                                                                                                  RESEARCH
1. Identify strategically significant        foCUS GRoUP                                                                          TECHnIqUES
    characteristics of the target            Helped gain insights about attitudes toward auto insurance and to
    audience’s “ecosystem”                   better understand the target audience’s thought process when it comes
                                             to choosing an auto insurance provider.                                              DATAbASE RESEARCH
2. understand the role of parents in                                                                                              Mintel Reports
    selecting an auto insurance provider                                                                                          MRI
                                             onLInE SURVEYS                                                                       QuantCast
3. understand the issues the target          760 surveys in 37 states                                                             Nielsen
    audience has with agents                                                                                                      Arbitron
4. Identify the key attributes that make     InTERCEPT CAMERA InTERVIEWS                                                          SRDS
    up the target audience’s ideal auto      DMV SuRVEY INTERVIEWS
    insurance company                        Conducted one-on-one interviews with members of our target audience                  InDEPEnDEnT STUDIES
                                             while they were waiting to get their auto registrations, exams, etc.                 INSuRANCE SPECIFIC
5. Learn how State Farm, the                                                                                                      Competitor’s websites
    competition and the insurance                                                                                                 State Farm websites
    category are perceived                   PORTLAND INTERNATIONAL AuTO SHOW
                                             Conducted one-on-one and triad interviews with                                       Insurance articles
6. Identify “best in class” promotional      members of the target audience on the                                                Insurance blogs
    practices within the category and        exhibition floor.                                                                    You Tube
    among brands aimed at the same                                                                                                Facebook
    demographic                              DEQ SuRVEY INTERVIEWS                                                                Twitter
                                             Conducted one-on-one interviews at an
7. Identify media opportunities              Oregon Department of Environmental Quality
                                                                                                                                  ADVERTISING SPECIFIC
                                                                                                                                  Ads of the World
8. Identify high-potential sub-groups        station while members of our target audience
                                             waited for get their emissions test.                                                 The Favorite Website Awards
                                                                                                                                  Web urbanist
9. Identify potential promotional partners                                                                                        uaddit
                                             CONCEPT TESTING
                                             A test sample of 50 in-demo participants completed                                   Collegehumor
                                                                                                              Three generations
                                             a pre-campaign brand health survey and then a follow-up          of State Farm
                                                                                                                                  Nuffy
                                             survey after a short presentation of the campaign.               customers.          Frederik Samuel blog
                                                                                                                                  Hongkiat
                                                                                                                                  Adweek
                                             AGENT INTERVIEWS                                                                     AdFreak
                                             Interviewed State Farm agents and one agent trainee to discuss                       Canadian Design Resource
                                             the target audience and the challenges in marketing to it.                           Toxel
                                                                                                                                  Adoholik
                                                                                                                                  Coolhunter
kEY fInDInGS                         5


1   STRATEGICALLY SIGNIFICANT CHARACTERISTICS OF THE TARGET
    MARKET “ECOSYSTEM”                                                              4   THE KEY ATTRIBuTES THAT MAKE uP THE TARGET AuDIENCE’S IDEAL
                                                                                        AuTO INSuRANCE COMPANY

                                                                                        The top five attributes in descending order of importance:
    The target audience is very tech savvy. They are accustomed to timely
    news and having 24/7 Internet access. They are also accustomed to having              Trustworthy
    a variety of channels to contact businesses.                                          Looks out for my best interests
                                                                                          Responsive to my questions and claims
                                                                                          Best overall value
    They are accustomed to immediate gratification
                                                                                          Contemporary image (“with the times”)
    and will often dismiss product/services that do


                                                                                    5
    not provide it as unimportant. This is especially
                                                                                        HOW THE INSuRANCE CATEGORY IS PERCEIVED
    true of intangibles.
                                                                                         The target audience would rather spend its money on “fun stuff” than
    They are experts in multitasking and often use
                                                                                         insurance. As a result, they often only carry a liability policy.
    media, such as television and the Internet, simultaneously.


2   THE ROLE OF PARENTS IN SELECTING AN AuTO INSuRANCE PROVIDER                          Auto insurance is a low involvement, low importance category.

    The majority of the target audience maintains a very strong relationship with        Insurance is an intangible product. It provides the target audience with no
    their parents. Of the target audience, eight out of ten talk to their parents        sense of immediate gratification and, as a result, they are very susceptible
    daily. Three out of four see their parents once a week.                              to price appeals.

    They are self-conscious about admitting to any influence parents have on             They know they are not very knowledgeable about car insurance but they
    their choosing a car insurance provider.                                             are reluctant to ask questions because they don’t want to appear stupid.


                                                                                    6
                                                                                        HOW THE COMPETITION IS PERCEIVED BY THE TARGET AuDIENCE
    They are reluctant to talk about any financial assistance their parents
    may provide
                                                                                        The target audience feels that current Progressive and


3   THE “ISSuES” THE TARGET AuDIENCE HAS WITH AGENTS                                    Geico advertisements belittle its intelligence.

    Without education or experiencing a situation where they could have really          Progressive and Geico are seen as advertising too much.
    used an agent the target audience doesn’t appreciate the value of agents.           As a result the target audience complains of message
                                                                                        fatigue.The target audience knows Geico and Progressive
    When making important purchase decisions, they prefer to deal with people           spend a lot of money on advertising.
    only slightly older than themselves.
                                                                                        Geico and Progressive sell on price and rarely even
    Dealing with agents is perceived as a hassle. The target audience believes          talk about insurance. Farmers and Allstate advertising
    agents just want to sell them something.                                            is fairly serious. These two different tactics leave
                                                                                        open ground for State Farm to educate the target
    Agents are seen as intimidating.                                                    audience about the importance of car insurance
                                                                                        in a humorous way.
6           SWoT AnALYSIS


7   HOW STATE FARM IS PERCEIVED BY THE TARGET AuDIENCE

    Although State Farm is perceived as a high quality company, it is also
                                                                                     8   HIGH-POTENTIAL SuBGROuPS

                                                                                          “Pro-cos” is a name developed over the course of the campaign to refer
    seen as expensive, old, and not technologically savvy and, therefore,                to typical Progressive and Geico customers who only consider price when
    irrelevant by part of the target audience.                                           shopping for car insurance.

    The “Good Neighbor” line of State Farm’s                                             The high attrition rate of Geico and Progressive customers means these
    slogan is either a hit or a miss with the target                                     “Pro-co” customers will be the most likely to need to find a better insurance
    audience. Approximately 50% of the target                                            company soon.
    audience said they get it if they mentally
    convert neighbor to friend, while 50% of the                                         Farmers and Allstate customers are the least likely to move to State Farm.
    target audience, mostly urbanites who are the
    main target of the campaign, think its cheesy                                        Legacy Prospects are those individuals who have previously been covered
    or creepy.                                                                           under their parent’s State Farm policy but are going to be on their own
                                                                                         policy soon and, therefore, will be searching for an auto insurance company.
    On the other hand, “We’re There” was well
    received by all participants.                                                        Legacy Prospects will also be more likely to become State Farm customers
                                                                                         because of the exposure to the kind of customer service an agent can offer,
                                                                                         as well as the recommendation they receive from their parents.




       STATE fARM—MARCoM SWoT AnALYSIS
       A Marcom SWOT contains only those strengths, weaknesses, opportunities and threats that can be impacted by marketing communication



       STREnGTHS                                WEAknESSES                               oPPoRTUnITIES                                 THREATS
        Overall market share leadership        Low category importance among             Promote the importance of                     Losing the edge of the
        Best in class claims service and       the target audience                       auto insurance                               “Pocket Agent” to Geico
        customer satisfaction                  Low share of voice across all media       Better use of strategic partnerships          Progressive’s increasing
        Best in class smart phone app          Perceived as expensive                    Increase media savviness (promote app.        focus on the agent model
        Best “net value”                       Age discrepancy between the               capabilities, social media, microsites)       Geico and Progressive’s
        70% of people who drop their           young adults and the State                Expose competition’s extremely                high share of voice
        State Farm coverage come back          Farm agents and their office staff        high turnover rate and the marketing          Resistance to agent
        within two years                                                                 practices that cause it.                      experience
        More agents and office personnel                                                 Assume leadership voice in
        than any other insurance company                                                 renters coverage
        Most people in urban settings                                                    Promote bundling of auto and
        live within three miles of the                                                   renters insurance
        closest agent
CREATIVE BRIEF
Potential market share gains will first be reflected in behavioral changes
                                                                               bRoAD CoMMUnICATIonS CHALLEnGE To
                                                                                                                CREATIVE bRIEf                         7



that are positive for State Farm and counter to the competition. Behavioral    oVERCoME:
changes are driven by changes in attitude. Attitudinal changes are driven by     Low involvement category: Most young adults don’t care about
new knowledge gained by the target audience. Following are the objectives        insurance, until they need it. Insurance is an intangible product lacking
for the three components of this hierarchy:                                      instant gratification.
                                                                                 Low visibility: Compared to their competition, State Farm has a very low
                                                                                 share of voice.
bEHAVIoRS To CHAnGE                                                              Lack of connection: The slowness to adopt new marketing technology,
                                                                                 State Farm has gained the image of not staying “with the times.” Plus,
Toward State Farm                          Toward Competitors (Pro-cos)          State Farm’s advertising has not used creative approaches that attract
  Visit ThereTown.com                       Ask informed questions               or resonate with young adults.
  Participate in games and promotions       Share their negative opinions
  Contact an agent                          with peers.
  Join the Legacy Club                                                         SPECIfIC CoMMUnICATIonS CHALLEnGES:
  Bundle auto and renters insurance                                              Insurance is important
  Become a brand advocate                                                        Agents add value
                                                                                 State Farm is price competitive
ATTITUDES To CHAnGE
                                                                               PERCEPTUAL MAP:
Toward State Farm                          Toward Competitors (Pro-cos)        This perceptual map was developed with the assistance of focus groups
 Realize that car insurance is important    Believe competitors want           that discussed the personality and focus of competitive ad campaigns in the
 Believe agent relationships add value      customers to stay ignorant         insurance category. It helped identify the “open ground” in the auto
 Feel that State Farm “has their best       Realize that cheap isn’t           insurance advertising category.
 interests in mind”                         always cheap and easy
 Realize you don’t have to pay more         isn’t always easy
 to get the best
 Believe that sooner or later they will                                                              Allstate
 need their auto insurance

knoWLEDGE To CHAnGE
Toward State Farm                          Toward Competitors (Pro-cos)
 State Farm has great discounts and is      Extremely high rates of
 very price competitive                     customer turnover
 70% of customers that leave State Farm     Lack of local support
 return within two years                    Virtually no community
 Sometimes competitors ask State Farm       involvement
 to process their claims
 State Farm has the best net value
8        CREATIVE bRIEf


PoSITIonInG STRATEGY/CREATIVE                                               ExECuTIONAL CONSIDERATION: In order to be effective, yet consistent with
TRIAnGULATIon:                                                              company values, the campaign must meet the following standards:
The creative strategy revolves around two complementary concepts              Sense of humor             Hip/Contemporary
and a strong battle cry.                                                      Entertaining               Accepting/Approachable
                                                                              Empathetic                 Trustworthy
  ROAD                                                 TRAVEL
  TRIP                                                 ACCESSORY              Leadership voice           Slight sense of urgency
                                                                              Edgy yet tasteful          Authentic/Sincere


                                                                            STATE fARM IDEnTITY

                                                                            ALTERnATIVE LoGo
                             CYA                                            State Farm recently went through a
RoAD TRIP METAPHoR (LIFE IS ONE BIG ROAD TRIP)                              signature revision and that was definitely a step in the
                                                                            right direction. While a new logo was not part of the case
The road trip is a staple of American culture and youth                     deliverables, a new logo is part of this proposal. This new
It’s seen as almost a right of passage                                      logo is very much in keeping with the design school
Offers many opportunities for storytelling                                  reflected by Nike and Apple, two logos with great affinity
Consistent with one State Farm program currently underway                   among young adults. A sample application of the new logo
                                                                            on a few elements is presented, just to show how it could
                                                                            work. In no way would this campaign be dependent on the
TRAVEL ACCESSoRY:                                                           use of this logo or be diminished by not using it.
Position State Farm as a travel accessory rather than a legal necessity
Accessories are high involvement purchases that are more                    SHoRTEnED TAGLInE
appealing to the average consumer than insurance                            As discussed in the key research findings, the
People are willing to spend more time and money on accessories              current eight-word tagline is not particularly
                                                                            strong with this demo. The two strongest
                                                                            words implied by the tagline are “We’re there.”    We’re There.
CYA AS A bATTLE CRY:                                                        Instead of creating a new tagline or not using
CYA is a well-known term for protecting yourself                            the existing one, we propose this shorter,
It also makes a three part battle cry                                       stronger version.

         CoverYourAuto
        CoverYourAssets
          CallYourAgent
CYA is also digital shorthand for See You…which is what State Farm agents
hope to do.
MEDIA & CREATIVE
Contrary to conventional wisdom,
the target audience spends more
                                        MEDIA STRATEGY + CREATIVE EXECUTIonS : TELEVISIon


                                         The overall objective of the media strategy is to achieve a higher level of
                                         visibility across a wide variety of media platforms without the message fatigue
                                                                                                                           TELEVISIon
                                                                                                                                                          9



discretionary time with traditional      associated with Progressive and Geico. A secondary objective is to reduce the     Television should be included
media than with online and mobile        “not with the times” image of the company through the effective use of digital    in the media mix due to the
media. They also spend a great           media as well as a more contemporary brand personality in all media.              high concentration of the target
deal of time multitasking, watching                                                                                        audience exposed to it every
television, surfing the web, or using    THE MEDIA PLAN EMPHASIzES REACH FOR THE FOLLOWING MARKET,                         week. According to an August
a smart phone. This drives the           MEDIA AND MESSAGE FACTORS:                                                        2009 Mintel report:
creative by forcing cross-platform
                                         The brand is well established                                                     11.77 average hours spent
integration between those media
                                         The message is new and simple                                                     watching television each week
and others. According to MRI
                                         The campaign is attempting to make the product more “high involvement”            39% “often or usually” surf the
studies, the target audience is
                                         The product is purchased infrequently                                             Internet while watching television
also heavy users of magazines as
                                         The ads will stand out in the category                                            56.7% live in a household that
well as radio. Overall, the target
                                         New media are being used for the first time                                       subscribes to cable television
audience is heavily engaged in
                                         The message fatigue levels of Geico and Progressive must be avoided
five ad-supported media:
television, Internet, magazines,                                                                                           Network advertising will be
radio, and mobile.                       Reach and frequency goals plus cost efficiency goals are reported with the        limited to CBS for the launch of
                                         media flow chart on page 28.                                                      the promotional game on The
The media strategy will also reflect                                                                                       Amazing Race.
seasonal and regional realities.         THE TOTAL MEDIA MIx INCLuDES:
According to agents interviewed,         Television including network, online and cable                                    CAbLE TELEVISIon
slight seasonal highs occur in           National magazines and corresponding online sites                                 SELECTIonS:
the spring and fall. State Farm is       Internet advertising including social network engagement ads
stronger overall in the Midwest          Website modifications, social media and mobile media
and South and less strong in key         Radio in strategically selected spot markets
markets on both coasts, according        In-game ads
to recent Mintel data.                   Interactive promotional game
                                         Campus media including cable television and newspapers
                                         Two guerilla programs, one being a traveling exhibit and the other a
                                         promotion with IKEA aimed at renters
                                         A direct mail and online membership program aimed at State Farm agents,
                                         Legacy Prospects and their parents
10           TELEVISIon

Online television offers target                     46 percent of 18-24 year olds                    The appeal of online commercials
specific advertising as well as a                   would rather watch a TV show,                    has increased as viewers are given
captive audience for the ad before,                 movie or short video with                        a choice of three different spots
during, and after videos and shows.                 commercials than pay to watch it                 to watch.
                                                    without commercials.




SPoT #1: ACCESSoRY
1.                                        2.                                 3.                                     4.                                      5.




1
1.
                                          2
                                          2.
                                                                             3
                                                                             3.
                                                                                                                    4
                                                                                                                    4.
                                                                                                                                                           55.



     Girls leaving a club walking              One of the girls approaches         John points out the cars              Close up of the rims                    Shot of the lavish interior
     toward a guy, admiring his car.           the guy.                            features.


     Girls leaving a café walking              one of the girls approaches
                                               One of the girls approaches        John points out the cars
                                                                                   John points out the                   Close up of the rims.                   Shot of the interior.
      Girls leaving a club walking                                                                                        Close up of the rims                   Shot of the lavish interior
     towardthe girls: Hey, there’s car.
      One of a guy, admiring his               the guy. Emily.
                                                John: Hey                         car’s features. got the
                                                                                   John: Thanks! I                        John: It comes with 20” sport          John: ...and a Nav/Media
      toward a guy, admiring his car.          the guy.                            features.
      John!                                     Emily: Nice car.                   premium package, it’s tricked          wheels, xenon headlights with          system
                                                                                   out.                                   daytime drving lights...
      Emily: Hey, there’s John!                 John: Hey Emily.                    John: Thanks! I got the               John: It comes with 20''                 John: ...and a nav/Media
     One of the girls: Hey, there’s            John: Hey Emily.
                                                Emily: nice car.                   John: Thanks! I got theit’s
                                                                                    premium package,                     John: Itwheels, Xenon sport
                                                                                                                          sport comes with 20” head-             John: ...and a Nav/Media
                                                                                                                                                                   system
     John!                                     Emily: Nice car.                    premiumout.
                                                                                    tricked package, it’s tricked        wheels,with daytime driving
                                                                                                                          lights xenon headlights with           system
                                                                                   out.                                  daytime drving lights...
                                                                                                                          lights...




6
6.
                                          7
                                          7.
                                                                             8
                                                                             8.
                                                                                                                    9
                                                                                                                    9.
                                                                                                                                                          10 CoverYourAssets
                                                                                                                                                           10.
                                                                                                                                                              CoverYourAuto
                                                                                                                                                                  CYA
                                                                                                                                                                         End Card
6.                                        7.                                 8.                                     9.                                     10.       CallYourAssets
                                                                                                                                                                        Cover Your Agent
                                                                                                                                                                         Cover Your Auto

                                                                                                                                                                   Call YourCYA Agent
                                                                                                                                                                            State Farm
                                                                                                                                                                         End Card
                                                                                                                                                                        Cover Your Auto
     Emily looks quizzingliy atat
     Emily looks quizzingly                    John shrugs and tries to
                                               John trying to impress             Emily turns and walks away.
                                                                                   Emily turns and walks away.           Girls walking away giggling.
                                                                                                                          Girls walking away giggling.           Copyand State Farm logo.
                                                                                                                                                                 Copy and State farm logo.
                                                                                                                                                                       Cover Your Assets
     John.
     John.                                     Emily.
                                               downplay the question                                                                                              Call Your State Farm Agent


     Emily looks quizzingliy at
      Emily: nice but, who’s                   John shrugsIand tries to
                                                John: oh, got something            Emily turns and walks away.
                                                                                    Emily: See ya!                       Girls on the surface online
                                                                                                                          Vo: walking away giggling.             CopyLife is a trip. Travel
                                                                                                                                                                  Vo: and State Farm logo.
     Emily: Nice...but,this?
      insuring all of who’s
     John.                                     downplay Ithe question
                                               John: Oh, got something
                                                cheap online                       Emily: See ya!                        VO: On the surface online
                                                                                                                          insurance sounds great,                VO: Life is one accessory you
                                                                                                                                                                  with the a trip. Travel with
     insuring all of this?                     cheap online
                                                Emily: online!?                                                          insurance sounds great, until
                                                                                                                          until you look under the               the one accessory Cover your
                                                                                                                                                                  can really trust. you can
                                               Emily: Online!?                                                           you look under the hood.
                                                                                                                          hood.                                  really trust. Cover your auto,call
                                                                                                                                                                  auto, cover your assets,
                                                                                                                                                                 cover State farmcall your
                                                                                                                                                                  your your assets, agent.
     Emily: Nice...but, who’s                  John: Oh, I got something           Emily: See ya!                        VO: On the surface online               VO: Life is aagent.
                                                                                                                                                                 State Farm trip. Travel with
     insuring all of this?                     cheap online                                                              insurance sounds great, until           the one accessory you can
                                               Emily: Online!?                                                           you look under the hood.                really trust. Cover your auto,
                                                                                                                                                                 cover your assets, call your
                                                                                                                                                                 State Farm agent.
TELEVISIon                             11


onLInE TELEVISIon SELECTIonS:                                                                                                                                 ANNuAL AuDIENCE
                                                                                                                                                              DELIVERY OBJECTIVES FOR
                                                                                                                                                              NETWORK TV, ONLINE
                                                                                                                                                              VIEWING AND CABLE TV.
Family Guy, The Office,               American Idol, 24,            Lost, Modern Family,             Saturday Night Live, Chuck,                              Target Impressions
The Simpsons, 30 Rock                 Hell’s Kitchen                Scrubs                           Community, The Office                                    241,000,000
                                                                                                                                                              Aggregate TRPs
                                                                                                                                                              730


SPoT #2: RoAD TRIP                       *In produced spot, the role of the agent will be played by LeBron James.
1.                                       2.                               3.                              4.                                                    5.


1
1.
                                       2 2.
                                                                                3
                                                                                3.
                                                                                                                      4
                                                                                                                      4.
                                                                                                                                                              5 5.
                                                                                                                                                                         Artichoke Sign
                                                                                                                                                                         Artichoke Sign

     State Farm agent sitting                 Two guys approach the car.              After nishing a bag of chips          Time lapes - Agent asleep in             Worlds largest artichoke sign
     shotgun in a parked car -                The agent quickly climbs in            the driver tosses the wrapper          the back                                 seen through window.
     State farm agent sitting
     State Farm agent sitting
     cleaning the side view mirror.           Twoback unnoticed the car.
                                                   guys approach the car.
                                              the guys approach and they             After finishing the agent in
                                                                                     After nishing a a bag of
                                                                                     in back, hitting bag of chips          Time lapes - Agent asleep in in
                                                                                                                            Time lapse- Agent asleep                 Worlds largest artichoke
                                                                                                                                                                     Worlds largest artichoke sign
     shotgun in aa parked car
     shotgun in parked car -                  The agent quickly climbs in in
                                              The agent quickly climbs
                                              take o down the road.                  chips the tosses the wrapper
                                                                                     the driver driver tosses the
                                                                                          face                              the back.
                                                                                                                            the back                                 sign seen through window.
                                                                                                                                                                     seen through window.
     cleaning the side view mirror.
     cleaning the side view mirror.           the back unnoticed and they
                                              the back and they take off             wrapper in thethe agent in
                                                                                     in back, hitting back hitting
                                              on theirdown the road.
                                              take o road trip.                      the face in the face.
                                                                                     the agent

     Audio: Agent humming.                     Audio: Mu ed conversation             Audio: munch, munch munch...           Audio: Agent snoring.                    Co-pilot: Wanna check it out?
                                               between the two guys talking
                                                Audio: The two guys                  Driver: Did you catch the game
                                                                                      Driver: munch, munch,                                                          Driver: Sure.
                                                                                                                                                                     Co-pilot: Wanna check it out?
     Audio: Agent humming.                     Audio: thier road trip.
                                               about Mu ed conversation
                                                talking about their                  Audio: munch, munch munch...
                                                                                     last night?
                                                                                      munch                                 Audio: Agent snoring.                    Co-pilot:Sure your roll, you’re
                                                                                                                                                                     Driver: Wanna check it out?
                                                                                                                                                                               Slow
                                               between the two guys talking
                                                road trip.                           Driver: Did you catchgame
                                                                                      Did you catch the the game                                                     Driver: Sure. the exit roll,
                                                                                                                                                                     gonna miss
                                                                                                                                                                     Co-pilot: Slow your
                                               about thier road trip.                last night?
                                                                                      last night?                                                                    Co-pilot: Slow your roll, you’re
                                                                                                                                                                     you’re gonna miss the exit!
                                                                                                                                                                     gonna miss the exit




6
6.
6.                                     7
                                         7.
                                         7.
                                                      Car Crash
                                                                                8
                                                                                8.
                                                                                8.                                    9 CoverYourAssets 10
                                                                                                                       9.
                                                                                                                      9. CoverYourAuto
                                                                                                                                                               10.
                                                                                                                                                               10.

                                                      Car Crash                                                                  CallYourAgent
     The two stare at the giant
      The two guys stare at the               The car slowsto get a a better
                                                The car slows to get better          Agent leans forward between
                                                                                     Agent leans forward between            Copy and State farm Logo.
                                                                                                                            Copy and State Fram Logo                 Agent lowershis clipboard and
                                                                                                                                                                      Agent lowers his clipboard and
     giant artichoke in amazement.
      artichoke in amazement.                 look and gets hit from behind.
                                                lookand gets hit from behind.        the seats and begins
                                                                                     the seats                                                                       his eyes slowlyto the window.
                                                                                                                                                                      his eyes shift shift to the
     The two stare at the giant                The car slows to get a better         Agent leans forward between
                                                                                     explaining what to do                  Copy and State Fram Logo                 Agent lowers his clipboard and
                                                                                                                                                                      window
     artichoke in amazement.                   lookand gets hit from behind.         the seats and begins                                                            his eyes slowly shift to the
      Driver: Whoa... that thing                  Audio: CRUnCH!                      Agent: You guys okay?
                                                                                     explaining what to do                   Vo: Travel with the one                   Agent:...That’s pretty much
                                                                                                                                                                     window
      is HUGE!!!                                                                      Guys: Yeah                             accessory you can really                  it. We will take care of
      Driver: Whoa...that thing is             Audio: CRUNCH!                        Agent: You guys first...
                                                                                      Agent: Good, okay?                    VO: Travel withState farm
                                                                                                                             trust... your the one                     the rest. (Pause) Did you
                                                                                                                                                                      Agent: ...That’s pretty much it,
      HUGE!!                                                                         Guys: Yeah                              agent.
                                                                                                                            accessory you can really trust,            guys see the size of this
                                                                                                                                                                      Sate Farm agents will take care
     Driver: Whoa...that thing is              Audio: CRUNCH!                        Agent: You guys okay?
                                                                                            Good, rst...                    VO: Travel with the one
                                                                                                                            your State Farm agent.                     artichoke!?
                                                                                                                                                                      Agent:rest. (pause) Did you it,
                                                                                                                                                                      of the ...That’s pretty much
     HUGE!!                                                                          Guys: Yeah                             accessory you can really trust,           Sate Farm agents of this care
                                                                                                                                                                      guys see the size will take
                                                                                     Agent: Good, rst...                    your State Farm agent.                    of the rest. (pause) Did you
                                                                                                                                                                      artichoke?
                                                                                                                                                                      guys see the size of this
                                                                                                                                                                      artichoke?
12          MAGAzInES

                                                               MAGAzInES
                                                               Magazines are highly used by our target audience, indexing at 126 and
  until you open it up and see that it’s                       118 in quintiles I and II. Magazines are able to offer a high degree of

  knot cool.
                                                               audience segmentation and selectivity. Other reasons we chose to
                                                               include magazines:

  Finally time to CYA?                                         Average hours spent by 18-24 year olds reading
                                                               magazines each week: 1.50

                                                               18–24 year olds “affected” by a magazine ad
                                                               in the past week: 39%

                                                               The ability to deliver a tactile message to a large number of people




                                                                     get burned.
                                                                     Finally time to CYA?




   Life’s a trip. Travel with the one
   accessory you can really trust...
   Your State Farm Agent

                                                                     Life’s a trip. Travel with the one
                                                                     accessory you can really trust...
                                                                     Your State Farm Agent
                                           www.theretown.com




                                                                     www.theretown.com



                                           We’re There.
                                                                     We’re There.
PRInT AD #1                                                                                                          PRInT AD #2
MAGAzInES                      13

                                       PRInT AD #3

TRADITIonAL AnD onLInE
PRInT SELECTIonS:                           the world turns on you.
                                            Finally time to CYA?




 MAGAZINE




                                          Life’s a trip. Travel with the one
Four full-page bleed inserts feature      accessory you can really trust...
                                          Your State Farm Agent

quirky roadside attractions and
odd things that might happen                                                               www.theretown.com


there. The ad copy is designed to
entertain and make a point about
                                                                                           We’re There.
the importance of dealing with the
right insurance company.
                                             15-minute car insurance sounds good, until                        A webcam interactive road trip map will be on the back of
                                             time is against you.                                              each insert. When the map is held up to a webcam, it will
                                             Finally time to CYA?
ANNuAL AuDIENCE DELIVERY                                                                                       activate hidden content on ThereTown.com.
OBJECTIVES FOR INSERTS
AND ONLINE MAGAzINE
ADVERTISING:
Target Impressions
215,037,000
Aggregate TRPs
652




                                            Life’s a trip.
                                            Travel with the one accessory
                                            you can really trust...Your State Farm Agent




                                            www.theretown.com                               We’re There.



                                       PRInT AD #4
14         RADIo


RADIo                                             SELECTED DAYPARTS AND
                                                  FORMATS:                                                   Seattle
Radio has shown a resurgence                      Weekday, 10:00 am – 3:00 pm
                                                  (109 index)                                              Portland
recently among the target
audience. With more avenues to                    Weekday, 7:00 pm – midnight                                                                                                boston
listen (the car, online streaming and             (180 index)
mp3 players acting as portable FM                 CHR, Country, urban, Alternative                                                                                Philadelphia
players), radio is a good medium for              formats (terrestrial and streaming)                     Sacramento        Denver                        Washington, D.C.
a mobile audience and a good                                                                          San francisco-San Jose
medium to support or follow                       According to a very recent Mintel                                                                                Charlotte
television. A majority of radio                   study, State Farm is strong in
usage is still in the car, making it              mid-America and less so on the                                                                                   Atlanta
                                                                                                              Los Angeles
a contextually relevant medium.                   coasts. Radio is the medium that                                     Phoenix
                                                  provides a regional flexibility. Of the                                                        Dallas
Average hours spent by 18-24                      top 25 MSAs, the map shows where
year olds listening to radio each                 radio will be used.
                                                                                                                                       Houston                               orlando
week: 5.38                                                                                                                                                     Tampa
18-24 year olds “affected” by a
                                                                                                                                                                   Miami
radio ad in the past week: 34%


                                                                                  SPoT                                               ANNuAL AuDIENCE DELIVERY
                                                                                             #2                                      OBJECTIVES FOR SPOT
                                                                                                                                     MARKET RADIO IN 17 MSAS
                                                    1
                                       SPoT #                                    (funn
                                                                                        y
                                                                                                                                     Target Impressions
                                                                                Hey, voice)                                          165,000,000
                                                                                       I just                                        Aggregate TRPs
                                                                               Farm           got b
                                                                                       a             ac
                                                                              mone gent. Tur k from m                                500
                                                                                      y.           ns ou          y Sta
                                                                                                         t I’m          t
                            er:                money.
                                                                             (Laug                              savin e
                 Announc           parents                                 Why
                                                                                     hter f
                                                                                            rom g                     g
                 You to  ok your                                                   yo
                                                                          mone u laughin y on phon
                                                                                                   u
                             ister sfx)                                            y’s no         g?!?
                                                                                                        Savin )
                                                                                                                 e
                  (cash reg                nts car.                       Anno             t funn
                              your pare                                           u
                                                                         At St ncer:
                                                                                                  y!           g
                   You took                                                     at
                   (car sfx)                    ir discou
                                                          nts           ISN’T e Farm, s
                                     take the                                    f             a
                                                                        busin unny…It’s ving mone
                    Now  you can                                               ess!             serio        y
                                agent!                                 Cove                           us
                    and their          ling isn’t
                                                   fun?
                                                                      Asse
                                                                              r you
                                                                                     r Aut
                           said stea              er your                   ts             o,
                     Who
                                      uto, Cov                        State , Call you Cover you
                     Cov er your A            gent.                  hope
                                                                            Farm
                                                                                    ,
                                                                                            r Age
                                                                                                  nt      r
                                 all your A             nd we              to CY we’re the .
                     Assets, C                there…a                               A!           re…a
                                      we’re                                                             nd w
                      Sta te Farm,                                                                            e
                                 CYA
                      hope to
onLInE ADVERTISInG                                        15


           onLInE ADVERTISInG                                                                                                                                    Synced banner ads were                                                                            AD #2 is a take-off of the “World
                                                                                                                                                                 popularized by the Apple-PC                                                                       turns against you” ad. The world’s      ANNuAL AuDIENCE DELIVERY
           Eighty-two percent of the target                                                                                                                                                                                                                                                                OBJECTIVES FOR ONLINE
                                                                                                                                                                 campaign where action in a tile                                                                   largest world drops off its pedestal    ADVERTISING
           audience uses the Internet daily                                                                                                                      ad would spill into another online                                                                and starts rolling across the
           with 14 hours per week being the                                                                                                                      ad space such as a headliner                                                                      headliner left to right. When it hits   Target Impressions
           average amount of time spent for                                                                                                                                                                                                                                                                146,237,000
                                                                                                                                                                 or a tower. The State Farm                                                                        the right end of the ad space, it
           discretionary use of the medium.                                                                                                                                                                                                                                                                Aggregate TRPs
                                                                                                                                                                 CYA campaign features two                                                                         drops from sight and reappears          443
                                                                                                                                                                 synced banners.                                                                                   in the tile space below where it
           Synced banner ads will be used                                                                                                                                                                                                                          chases a car. Copy similar to the
           on various websites because they                                                                                                                                                                                                                        print ad is used in this banner ad.
                                                                                                                                                                 AD #1 uses the fun appeal of
           offer a higher rate of effectiveness                                                                                                                  solving vanity plates to pull people
           and engagement than normal static                                                                                                                     in. Viewers can try to solve the
           banner ads. While the following site                                                                                                                                                                                                                                                                                 AD #2
                                                                                                                                                                 plate and submit their own for
           selection features a number of sites                                                                                                                  the chance to have it appear on
           with broad appeal, the State Farm                                                                                                                     a subsequent ad. The tile and
           synced banner ads would be placed                                                                                                                     the headliner ad space interact.
           only in front of the target demo using
      LOGO INFORMATION.
                                                                                                                                                                 The vanity plates shown would all
           the behavioral targeting data mined
                #FFF100 / “FUNNY” COLOR
                #4EC7EC / “OR” COLOR
                #EF4723 / “DIE” COLOR
                                                                                       FOR ANY QUESTIONS ON LOGO USAGE,
                                                                                       YOU CAN EMAIL LIZ@FUNNYORDIE.COM & NATE@FUNNYORDIE.COM
                                                                                                                                                                 have something to do with auto or                                                                                Off the shelf car insurance sounds great,
           by the sites.                                                                                                                                                                                                                                                                until the world turns on you.
                                                                                       AND THEY CAN ANSWER ANYTHING FOR YA.
                #000000 / BORDER COLOR
                                                                                                                                                                 renters insurance. The clue for this
      PREFERRED LOGO LAYOUT.
                                                                                                                                                                 one is “When you are this, you are
                                                                                                                                                                                                                                                                                            Finally time to CYA?
                                                                                       » CANNOT BE ON BACKGROUND LIGHTER THAN #444444.




y the
                                                                                       » CANNOT BE PLACED ON PATTERN. (STRIPES ARE ALSO OUT)
                                                                                       » CANNOT BE TAKEN OUT OF RATIO/WARPED IN ANY WAY.
                                                                                       » CANNOT CHANGE COLORS.
                                                                                       » CANNOT ADD ANY POST EFFECT. (EX. DROP SHADOW/GLOW)                      more likely to have an accident” .
                                                                                                                                                                 The answer is “late and lost” .
                                                                                       » CAN BE PLACED ON ANY COLOR.
                                                                                       » CANNOT BE PLACED ON PATTERN. (STRIPES ARE ALSO OUT)
                                                                                       » CANNOT BE TAKEN OUT OF RATIO/WARPED IN ANY WAY.
                                                                                       » CANNOT CHANGE COLORS IN ANY WAY.




ty Plate Game!
                                                                                       » CANNOT ADD ANY POST EFFECT. (EX. DROP SHADOW/GLOW)

                                                                                                                                           The one accessory you can trust
                                                                                       » ONLY TO BE USED IN SCENARIOS WHERE THE ABOVE LOGOS WILL
                                                                                         NOT WORK AND/OR SURROUNDED BY OTHER LOGOS IN ONLY
                                                                                         ONE COLOR.
                                                                                       » CANNOT BE PLACED ON PATTERN. (STRIPES ARE ALSO OUT)
                                                                                       » CANNOT BE TAKEN OUT OF RATIO/WARPED IN ANY WAY.
                                                                                       » CANNOT ADD ANY POST EFFECT. (EX. DROP SHADOW/GLOW)
                                                                                       » CAN ONLY BE USED IN #FFFFFF & #000000




      POSITIONING.
                                 DO NOT PLACE ANY OBJECT/LOGO WITHIN AN EQUAL DISTANCE OF THE FUNNY OR DIE LOGO




                                                                        L8NOff Vanity Game! turns sounds great,
                                                                               the shelf car insurance Game
                                                                                               Plate
                                            X                                                 X
                                                                                                                                          Play the
                                                                                                                                          Play the
                          X




                                                                                                                  X




                                            X                               LsT until the world
                                                                                  Vanity Plate Game!
                                                                                  Vanity PlateX
                                                                                                       on you.
                                                                                                                                                                             The one accessory you can trust
                                                                                                                                                                            The one accessory you can trust
                                                                                                                                                                            The one accessory you can trust                                                                                                           World’s Largest
                                                                                                                                                                                                                                                                                                                      World’s Largest
                                                                                                                                                                                                                                                                                                                       World 3 mil.
                                                                                                                                                                                                                                                                                                                           rld
                                                                                                                                                                                                                                                                                                                        World 3 mil.
                                                                                                                                                                                                                                                                                                                           rld

                                                                                                                               CLICK 4 HINT
                                                                                                                                                   Finally time tocauses of accidents
                                                                                                                                                        1 of the biggest
                                                                                                                                                                         CYA?                                                                                                                                                                  Life’s a trip.
                                                                                                                                                                                                                                                                                                                                           Travel with the
                                                                                                                                                                        Vanity Plate Game
                                                                                                                                                                        Vanity Plate Game                                                                                                                                                   one accessory
                                                                                                                                         SO
                                                                                                                                         SOLVE IT         Late & Lost           Suggest a
                                                                                                                                                                          CLICK 4 HINT 1 of the biggest causes of accidents
                                                                                                                                                                         CLICK 4 HINT 1 of the biggest causes of accidents
                                                                                                                                                                         CLICK 4 HINT 1 of the biggest causes of accidents
                                                                                                                                                                                                                                                                                                                                                   you can
                                                                                                                                                                            SO
                                                                                                                                                                           SO
                                                                                                                                                                                 NEW PL8
                                                                                                                                                                            SOLVE IT
                                                                                                                                                                           SOLVE IT
                                                                                                                                                                           SO
                                                                                                                                                                           SOLVE IT      Late & Lost
                                                                                                                                                                                        Late & Lost
                                                                                                                                                                                        Late & Lost         Suggest aa
                                                                                                                                                                                                             Suggest
                                                                                                                                                                                                            Suggest a
                                                                                                                                                                                                              NEW PL8
                                                                                                                                                                                                             NEW PL8                                                                                                                         really trust...
                                                                                                                                        ANSWER           Late & Lost        ANSWER
                                                                                                                                                                           ANSWER
                                                                                                                                                                           ANSWER        Late & Lost
                                                                                                                                                                                        Late & Lost
                                                                                                                                                                                        Late & Lost
                                                                                                                                                                                                             NEW PL8
                                                                                                                                                                                                                                                                                                                                                       your
                                                                                                                                                                                Play to win it
                                                                                                                                                                                                                               Enter UR Suggestion Here!!
                                                                                                                                                                                                                              Enter UR Suggestion Here!!
                                                                                                                                                                                                                              Enter UR Suggestion Here!!                                                                                State Farm agent.
                                                                                                                                                                                Play to win it                                         SUBMIT
                                                                                                                                                                                                                                      SUBMIT
                                                                                                                                                                                  in PRG !!!!
                                                                                                                                                                                   in PRG                                             SUBMIT
                        AD #1                                                                                                                                                                           We wanna CYA!
                                                                                                                                                                                                        W wanna CYA!
                                                                                                                                                                                                         W
                                                                                                                                                                                                         We
                                                                                                                                                                                                                                 8  Enter UR Suggestion Here!!
                                                                                                                                                                                                                                PL8 ME
                                                                                                                                                                                                                                  8
                                                                                                                                                                                                                               PL8 ME
                                                                                                                                                                                                                               PL8 ME
                                                                                                                                                                                                                                 8           SWP LTRS
                                                                                                                                                                                                                                            SWP LTRS
                                                                                                                                                                                                                                            SWP LTRS


                                                                                                                                                   Play to win it
                                                                                                                                                                                                        W
                                                                                                                                                                                                        We wanna CYA!
                                                                                                                                                                                                          Click 2 find an
                                                                                                                                                                                                         Click 2 find an
                                                                                                                                                                                                         Click 2 find an                HUH?
                                                                                                                                                                                                                                        HUH?
                                                                                                                                                                                                                                        HUH?
                                                                                                                                                                                                        agent near YOU!
                                                                                                                                                                                                        agent near YOU!
                                                                                                                                                                                                        agent near YOU!
                                                                                                                                                                                                                                                       SUBMIT
                                                                                                                                                     in PRG !!
                                                                                                                                                                                                                                        PL8 ME
                                                                                                                                                                                                                                          8                   SWP LTRS
                                                                                                                                                                        We wanna CYA!
                                                                                                                                                                        W
                                                                                                                                                                         Click 2 find WorldLargest
                                                                                                                                                                                      an3 mil.
                                                                                                                                                                                    World’s
                                                                                                                                                                                         rld
                                                                                                                                                                                                                                                            HUH?
                                                                                                                                                                        agent near YOU!                                               Life’s a trip.
                                                                                                                                                                                                                                  Travel with the
                                                                                                                                                                                                                                   one accessory
                                                                                                                                                                                                                                          you can
                                                                                                                                                                                                                                    really trust...
                                                                                                                                                                                                                                              your
                                                                                                                                                                                                                               State Farm agent.
16            WEbSITES, SoCIAL MEDIA + MobILE

    THREE SCREEn                                 MobILE
                                                 Two mobile media platforms, smart
    STRATEGY oVERVIEW                            phones and ad capable GPS
    The State Farm
                                                 navigation systems will be used
    CYA campaign
                                                 for the CYA campaign.
    will utilize a
    three screen
    strategy.                                    THEREToWn.CoM
                                                 ADAPTATIonS
    TELEVISIon
    As described earlier                         State Farm’s ThereTown.com already
    in the media strategy section, the           exists to attract the target audience.
    television screen will be used for           With slight modifications and
    network and cable programming and            additions, it can reach its full
    for a multitasking media event using         potential and capitalize on the
    the television screen, the computer          investment and platform. Expanding
    screen and a smart phone at the              the microsite with engaging features
    same time.                                   will communicate a hip brand
                                                 personality as well as branded
    InTERnET                                     information that conveys the             The “Coffee Café” Hub
                                                                                          The center of activity
    In addition to a strong synced banner        importance of insurance, the value       and updates for digital
    ad campaign and repurposed                   of agents and the importance of          media and the PRG.
    websites, the computer screen                value, rather than simply a low price.
    will be used for:
                                                 IMPROVE uSER
    PRG Widget                                   ENGAGEMENT
    Facebook in support of the PRG and           Create more multi-faceted virtual
    the Good Neighbor Network cause              locations like “The Hub” which
    branding program                             functions as a home base for digital
    Twitter post “Lifestyle Tip of the Day”      media assets and the PRG.
                                                 Examples include a video player, free
SAMPLE LIfESTYLE TIPS                            MP3s, branded avatars, an agent
                                                 phone book, and a leader board
Having your license plates stolen is a huge
                                                 illustrating the progress in the PRG.
hassle. Protect them by checking their
tightness with a wrench and placing a few        STRENGTHEN
drops of solder on the bolts.                    COMMuNICATIONS
Walking 30 minutes four times a week can         Create icon navigation links to all
extend your life by 10 years.                    social media efforts, Statefarm.com,
Don’t drink if you are HALT: Hungry,             Roadtrip Nation, Facebook, and the
Angry, Lonely, or Tired.
                                                 Good Neighbor Network.
If your trunk rattles, your music is too loud!
Save your hearing and turn it down.
ar.    3. After nishing a bag of chips                     4. Time lapes - Lebron asleep                   5. Worlds largest artichoke
e      the driver tosses the wrapper                       in the back                                     sign seen through window.
n      in back, hitting Lebron in the
       face                                                                                                 WEbSITES, SoCIAL MEDIA + MobILE                                                                            17
                                                                                                           Co-pilot: Wanna check it out?
n      Driver: Did you catch the game                                                                      Driver: Sure.
ng     last night?                                                                                         Co-pilot: Slow your roll, you’re
       AGEnT WEbSITE TEMPLATE                                                                              gonna miss the exit

       State Farm’s current online effort to promote its agents is under
       utilized. The following recommendations will help showcase the
       company’s best assets, its agents:
                                                                                                                                                 ABOUT ME


                                                                                                                                                   My Specialties




       1                                              2
                                                                                                                                                   My Hobbies

           Give agentsleaning to
              Agent the ability                                    End Card
                                                               update navigation bar to
                                                                                                                                                   What I Can Do For You

                                                                                                                                                 S TAT E FA R M                  JOHN’S TIPS


              forward
           customize the lower footer by                       include the following agent                                                         Environment                     Favorite Road Trip Destinations
           choosing their favorite State                       generated information:                                                              Safety
                                                                                                                                                   Coverage
                                                                                                                                                                                   Favorite Portland Destinations
                                                                                                                                                                                   Helpful Hints
           Farm commercial for the lower                       customer testimonials, five
                                                                                                                                                                                                         This section ties into
           left box and to post “Did You                       interesting facts, favorite                                                                                                               the road trip feel. It
                                                                                                                                                     This section will
           Know?” tips that reflect their                      road trip destinations, and                                                           include interesting                                 allows the agent to
           specialties in the center box.                      examples of community                    Agents will be lowers his                    facts about the agent                               note their favorite
 ter   8. Lebron leans forward                             9. Copy and State Fram Logo                    10. Lebron able to                                                                             wacky roadside
                                                               involvement.                             choose their favorite                        and State Farm.
nd.    between the seats and begins                                                                       clipboardand his eyes slowly
                                                                                                        State Farm videos.
                                                                                                                                                                                                         attractions, as well as
       explaining what to do                                                                               shift to the window                                                                           their own lifestyle tips.


       Lebron: You guys okay?                              VO: Travel with the one                           Lebron: ...That’s pretty much it,
       Guys: Yeah                                          accessory you can really trust,
                                         Road Trippin’ Rally      Good neighbor                fan Downloads
                                                                                                                                    SoCIAL MEDIA
                                                                                                             Sate Farm agents will take care
       Lebron: Good, rst...
                ThereTown                This tab will postyour State Farm agent.
                                                           a      network                                    of the rest. (pause) Did you
                                                                                               Fans will be able to
                  This will link fans    leader board, link to   This tab will post a leader   download commercials, the size of this dominant social network will be used to build awareness and
                                                                                                             guys see               This
                  to ThereTown.com       the game and give       board and step by step                      artichoke?
                                                                                               the dashboard widget
                                         info and tips on        instructions of how to        and the Pocket Agent.                participation in the PRG and Good Neighbor Network cause
                                         the game.               enter a cause and vote.                                          branding program.
                                                                                                        become an Agent
                                                                                                        This tab will give        New profile pictures showing things such as the Pocket Agent app,
                                                                                                        information about
                                                                                                        why becoming a            interesting visuals from the print ads, the PRG and local civic projects
                                                                                                        State Farm agent          funded by State Farm.
                                                                                                        is a great career
                                                                                                        opportunity, especially
                                                                                                                                  New menu bar with new tabs for ThereTown, the PRG, the Good
                                                                                                        for women. This will      Neighbor Network and Career Opportunities
                                                                                                        link to the “become
                                                                                                        an agent” section
                                                                                                                                  Engagement and interaction will be stimulated by polls, lifestyle tips,
                                                                                                        on the State Farm         PRG clues, and questions about cars, sports, music and insurance.
                                                                                                        website.


                                                                                                                                     Engagement Ads                        ANNuAL AuDIENCE DELIVERY
                                                                                                                                     Ads on the right side of              OBJECTIVES FOR ENGAGEMENT
                                                                                                                                     profile pages will promote            ADS ON FACEBOOK
                      Wall                                                                                                           various parts of the cam-
                      State Farm will ask                                                                                            paign includingthe PRG                Target Impressions
                      questions about insurance,                                                                                     and the cause branding                66,000,000
                      cars, and other topics.
                                                                                                                                     program. Here is an ad                Aggregate TRPs
                      State Farm will also                                                                                                                                 200
                      create value by posting                                                                                        that connects with the
                      lifestyle tips.                                                                                                copy on the print ads.
18          MobILE MEDIA + In-GAME ADVERTISInG


MobILE                                                                  AUTo nAVIGATIon                                              games regularly. Fifty percent of      Console titles: Gran Turismo 5,
                                                                        DEVICES                                                      casual PC gamers and more than         Forza Motorsport 3, Mario Kart Wii,
Mobile media is now broken into four                                    utilize Garmin GPS Navigation                                60 percent of mobile gamers are        Burnout Series and Need for
sub-platforms, two of which will be                                     Devices and Ford’s new Sync                                  women. Online connections to           Speed Series
used for the CYA campaign.                                              platform with integrated lifestyle                           console games and casual PC
                                                                        tips and sponsored “insider places”                          games are a great way to relate        Online casual game sites:
SMART PHonES                                                            in addition to agent locations and                           State Farm to young adults.            Addictinggames.com,
 Expand the Pocket Agent to include                                     pop-up ads.39                                                                                       Popcapgames.com, iWon.com
 involvement with the PRG and                                                                                                        Action/adventure, sports and racing
 internal agent locator maps.                                           In-GAME ADVERTISInG                                          are the three most popular console
                                                                                                                                                                            ANNuAL AuDIENCE DELIVERY
 Develop a series of road trip inspired                                                                                              gaming genres. Board and card          OBJECTIVES FOR
 Four Square objectives with badges                                     The video game consumer segment                              games are the most popular among       IN-GAME ADVERTISING
 and prizes earned through                                              continues to grow rapidly, with                              casual PC gamers.
                                                                                                                                                                            Target Impressions
“Check-Ins” at specific brick and                                       women being the fastest growing                                                                     79,700,000
 mortar promotional partner locations.                                  subgroup. Sixty-four percent of                              There are multiple platforms and       Aggregate TRPs
                                                                        18-25 year olds own or play video                            titles selected for both console and   242
                                                                                                                                     PC games.

                                                                                                                                     Consoles and networks: xbox
                                                                                                                                     360 (xbox LIVE), Nintendo Wii
                                                                                                                                     (Nintendo Wi-Fi) and PS3
                                                                                                                                     (PlayStation Network)



                                                                                                                          76°
                                                                                                                          partly
                                                                                                                          cloudy



                                                             76°
                                                                                                            21
                                                             partly                                         $
                                                             cloudy




                                               21
                                               $



                                                                            Your Status
               Your Status
               You’ve reached
               the Ball of Twine.
                                                            65  MPH
                                                                            You’ve reached
                                                                            the Ball of Twine.
                                                                                                                         65  MPH




                         You’ve received the ball of twine badge.

                                                                                      You’ve received the ball of twine badge.
               Ball of      Binoculars   Shotgun   Cuckoo   Navigator
               Twine                      Rider     Clock




                                                                            Ball of      Binoculars   Shotgun   Cuckoo   Navigator
                                                                            Twine                      Rider     Clock
PRoMoTIonAL REALITY GAME                                  19


RoAD TRIPPIn’                           THE STARTInG PoInT                                               THE GAME
                                        This will be a monthly promotional                               Along the way, on side trips and
RALLY (PRG)                                                                                              at each attraction checkpoint,
                                        reality game, a combination of
                                        road trip and race, where                                        there will be challenges that teams
oVERVIEW                                participants will be encouraged to                               must complete in order to move on
Gaming is one of                                                                                         to the next destination. These
                                        form a team of two people. The
the two fastest expand-                                                                                  challenges include:
                                        game will leave from ThereTown
ing media categories, especially
                                        with the virtual car setting out on a
among 18-25 year old women. This                                                                         Trivia
                                        journey to visit an off-beat
is important because young women                                                                         Puzzles
                                        roadside attraction like the ones
have been the fastest growing seg-                                                                       Solve the vanity plate
                                        featured in the print ads. Teams
ment of the car buying population.                                                                       Safe driving quizzes
                                        must complete various tasks in
Gaming provides State Farm with
                                        order to progress in the game.
a perfect opportunity to achieve                                                                         As a reward for completing these
some important communications                                                                            challenges, players will receive
goals while providing the partici-
pants some fun entertainment and
                                        The launch of the PRG will coincide
                                        with the season finale of CBS’s            CYA                   level-ups. These level-ups include:
                                        Amazing Race. On the final episode
a chance to win many great prizes.                                                                       Car upgrades
                                        of the Amazing Race, the
                                        contestants will have to take                                    Protection upgrades
The goal is to use this cutting edge                                                                     Equipment (chains, fog lights)
                                        a picture of a Quick
engagement platform to bring the                                                                         Gas for the road
                                        Response Code (QRC) to
target audience closer to State
                                        get their next clue. The
Farm by creating an interactive
                                        host of the show, Phil                      The PRG will
gaming and social network
                                        Keoghan, will explain                       reside in
connection. The game will not only
                                        what the contestants                        ThereTown
be used to show that State Farm is
                                        are doing and inform
tech savvy, it will also tout the im-
                                        viewers how they can
portance of insurance, demonstrate
                                        start an amazing race
the importance of an agent, prove
                                        of their own by taking
price competitiveness, and leverage
                                        a picture of the QRC
the power of social media.
                                        at the end of the show.
                                        This will be done to
WHY PRG’S WoRk                          integrate the PRG into                                     ‘10
A promotional reality game is a         the television program,
hybrid platform that combines the       which will heighten the
intrigue of pure alternate reality      engagement factor as
games with the prizes of traditional    well as State Farm’s
contests, both powered by the           reputation as being
generational addiction to               tech savvy.
social media.
20          PRoMoTIonAL REALITY GAME


   65 MPH              210
                       $
                                                          76°
                                                          partly
                                                                        now playing Jamie’s radio
                                                                           GOLDEN EARRING
                                                                           Radar Love
                                                                                                                        65  MPH                  210
                                                                                                                                                 $
                                                                                                                                                                76°
                                                                                                                                                                partl
                                                                                                                                                                    y
                                                                                                                                                                         now playing Jamie’s radio
                                                                                                                                                                          now playing Jamie’s radio
                                                                                                                                                                           GOLDEN EARRING
                                                                                                                                                                           Radar Love
                                                          cloudy                                                                                                cloudy   Drivers
                                                                                                                                                                          now driving
                                                                         Drivers                                                                                          Driversand OR
                                                                                                                                                                               JamieOelrich
                                                                                                                                                                               Portl
                                                                         NOW DRIVING                                                                                      NOW DRIVING F
                                                                                                                                                                                   Sex
                                                                                                                                                                                   Age 25
                                                                                    Jamie Oelrich                                                                                    Jamie Oelrich
                                                                                    Portland OR
                                                                                    Sex F                                                                                 co–pilotsPortland OR
                                                                                                                                                                                   Sex F
                                                                                    Age 25                                                                                           Age 25
                                                                                                                                                                                   RyanGraven
                                                                                                                                                                                   Portland OR
                                                                                                                                                                                   Sex M
                                                                         CO-PILOT                                                                                         CO-PILOT Age 24
                                                                                    Ryan Graven                                                                                      Ryan Graven
                                                                                    Portland OR                                                                                    AdamWilkins
                                                                                                                                                                                    Portland OR
                                                                                    Sex M                                                                                           Sex M
                                                                                    Age 24                                                                                         Portland OR
                                                                                                                                                                                     Age 24
                                                                                                                                                                                   Sex M
                                                                                                                                                                                   Age 32

                                                   ATTRACTION 2 MILES
                                                     WORLD’S
                                                                        Map                                                                                              Map
                                                   LARGEST BALL
                                                     OF TWINE
                                                      NEXT EXIT
                                                                                                                                                                         Map
                                                                        Progress                    89mi.                                                                Progress  89mi.
                                                                                                                                                                         Progress 89mi.
                                                                        Road Games                                                                                       Road Games
                                   L8NLST                                                                                                                                Road Games
                                                                        Your Car                                                                       L8NLST            Your Car
                                                                                                                                                                         YourCar
                                                                        Contact Your                                                                                     Contact Your
                                                                           State Farm                                                                                    ContactYour
                                                                        Agent                               Insurance                                                    State F Farm
                                                                                                                                                                            State
                                                                                                                                                                         Agent arm
                                                                                                                                                                         Agent
                                                                                                            YOUR DISCOUNTS

 As in life, problems will arise. There     Gamers can control the price they                               •Good Driver discount
                                                                                                            •Defensive Driving Course discount
will be accidents, speeding tickets,        pay for insurance through the
                                                                                                            •Accident-Free discount
flat tires, chipped windshields, etc.       following discounts:
                                                                                                            •Anti-Theft Device discount
This will yield the opportunity to
                                                                                                            •Passive Restraint discount
showcase State Farm’s role as an            Good Driver discount
                                                                                                            •Vehicle Safety discount
important accessory on the Road             Defensive Driving Course discount                               •Combo auto and renters discount
Trip of Life and also insert                Accident-Free discount
helpful hints for life, the importance      Anti-Theft Device discount
of good insurance and the value of          Passive Restraint discount
a good agent. Gamers will be able           Vehicle Safety discount
                                                                                                                    The PRG is also intended to show the
to control:                                 Combo auto and renters discount                                         players that State Farm is price
                                                                                                                    competitive. Clicking on the insurance
Who’s driving                                                                                                       level icon will display the amount of
What speed to travel                                                                                                coverage currently in place and how
What coverage is needed                                                                                             much is being paid per month. The
Gas tank level                                                                                                      following discounts are earned through
What equipment to use in different                                                                                  level-ups achieved in game play.
weather conditions.
PRoMoTIonAL REALITY GAME                                                       21


MULTI-SCREEn                           InTERnET                                                               IDLE SCREEn                               THE RoLE of
                                       using monthly media partners,                                          Hours before the PRG launches,
InTERACTIonS                           gamers that visit promotional part-                                    Idle Screen will be utilized to let
                                                                                                                                                        LEbRon JAMES
                                       ners’ websites and register or down-                                   potential gamers know that “the
Users will be challenged to find                                                                                                                        LeBron James plays three roles in
                                       load something will get a code or find                                 challenge is going to begin, register
promotional codes in a variety of                                                                                                                       this campaign. In his first role, he
                                       an answer to a question.                                               now.” While Idle Screen currently
media vehicles. Different                                                                                                                               appears in one of the two television
                                                                                                              has a low level of participation, ac-
multi-screen vehicles include:                                                                                                                          commercials. Next, a digital LeBron
                                       foUR SqUARE                                                            tivations are increasing rapidly. This
                                                                                                                                                        will serve as host for the State Farm
                                       A new app that allows users to                                         is exactly the kind of digital play
TELEVISIon                                                                                                                                              PRG. Here, he will give helpful tips
                                       share tips about challenges and                                        that will change State Farm’s image
Participants will have the                                                                                                                              and explanations of the various as-
                                       communicate with one another.                                          to a company that is “really with it.”
opportunity to use their DVR to                                                                                                                         pects of the game. Pop-up LeBron
                                       This app will allow people to                                                                                    will be there to explain when your
find hidden codes in shows
                                       spread the word and get new                                                                                      car has stopped, how to complete
and commercials.
                                       players involved.                                                                                                a challenge or just simply invite you
                                                                                                                                                        to play Road Games…“Let’s play!”
SMART PHonE                                                                                                            LeBron will serve as
                                                                                                                                                        Lastly, LeBron will also appear in
Kameraflage will entice players to                                                                                     the host of the Road
                                                                                                                       Trippin’ Rally.                  the second generation of synched
go out into their community to
                                                                                                                                                        banner ads.
brick and mortar locations of
promotional partners and take a
picture of promotional posters,                                                                                                       65  MPH   210
                                                                                                                                                $
                                                                                                                                                                      76°
                                                                                                                                                                      partly
                                                                                                                                                                               now playing Jamie’s radio
                                                                                                                                                                                  GOLDEN EARRING
                                                                                                                                                                                  Radar Love
thus revealing a code only visible                                                                                                                                    cloudy


with a camera phone.                                                                                                                                                            Drivers

                                                                                                                                                                                Map
qRC
                                                                                                                                                                                Progress             89mi.
Gamers will be directed to use their
smart phones to take a picture of                                                                                                                                               Road Games
QRCs that will be placed in                                                                                                                                                      SlugBug
promotional partners’ locations                                                                                                                                                  Vanity Plate
                                                                                                                                                                                 State Game
and in magazine print ads. The         STATE fARM WIDGET                                                                                                                         A to Z
QRC will automatically take them       upon registration gamers will                                                                                                             Bingo
to a promotional                                                                                                                                                                 Truth or Lies
                                       get a free downloadable
partner’s web-                         desktop widget that
                                                                                               dr
                                                                                               Driving NW with 28 miles
                                                                                                                                                                                 Your Car
                                                                                                                                                       Lets play!
                                                                                               to Portland
site to find                           will track the team’s
a code.                                movements and                                                   Life is a Highway                                                         Contact Your
                                                                                                                                                                                    State Farm
                                                                                                       Tom Cochrane




                                       keep them up                      I’m Hungry,
                                                                         Wanna stop at Vodoo
                                                                         Donuts to refuel?
                                                                                                                                                                                 Agent
                                       to date on                                                                          76
                                                                                                                                65 MPH
                                       the team’s                                                                                65 MPH


                                       progress.
22         PRoMoTIonAL REALITY GAME


 THE RoLE of                                  THE PRIzES                                       All promotional partners were                 Square. Participants will share
 MEDIA PARTnERS                               Teams will compete for monthly                   selected because of their popularity          their findings and success with one
 Media partners will play a                   prizes provided by the promotional               with the 18-25 demo.                          another creating a more realistic
 significant role in the success of           partner for that month. All teams                                                              and genuine experience. The PRG’s
 the PRG as well. Running                     that successfully complete the                   MoRE THAn A GAME                              website will be a social platform for
 advertisements and promotional               monthly road trip will be entered                The advantage of the PRG platform             teams. They will be able to chat,
 codes through media outlets such             into a lottery to win the prizes.                is the immersion that participants            play road trip games, share music,
 as Adult Swim, MTV, ESPN,                    Completions are cumulative. Every                experience. However, the                      and more.
 Comedy Central, Maxim                        time the trip is completed, it                   participants must be enticed to
 Magazine, and Cosmopolitan will              increases the number of chances a                join and their interest must be
 open the door to a wider viewing             team has to win. Monthly winners                 maintained. In order to do this, the
 base and offer more                          will then compete one final time at              PRG must build mystery around the
 promotional opportunities.                   the end of the year to win a spot                game by letting gamers discover
                                              on an upcoming Amazing Race                      the game’s plot and codes.
 Brick & mortar promotional partners          season. No purchase at the brick                 Gamers will spread the word
 will get more foot traffic because           & mortar partners is necessary. No               using Facebook and social media
 the PRG directs participants to their        purchase or quote is required to                 aspects of the PRG like Four
 locations for promotional clues.             play the game.
 In turn, State Farm will get prizes
 plus in-store and online promotional
 assistance from these partners.



DATE             05.10        06.10         07.10        08.10         09.10        10.10        11.10       12.10       1.11         2.11         3.11         4.11        5.11


bRICkS &
MoRTAR
PARTnER

# of US          1,900        1,218         4,433         900            37          231        5,800       11,068       852          1,750                    2,287       Online
LoCATIonS                                                                                                                                         25,000



MEDIA
PARTnERS                     MAGAZINE




MonTHLY          (10) $20     (10) $50     (3) $100    (10) tickets    (5) $200   (10) iPods    (5) $100    (10) $50     (10)      (5) $200 (10) Nike+  (30) 6”            (10) $50
PRIzE           gift cards   gift cards   gift cards    to winter     shopping                 shopping    gift cards   Garmin    shopping sportbands sandwiches          gift cards
                                                        x-Games         sprees                   sprees                  GPS        sprees
                                                        in Aspen
GUERILLA MEDIA   23


GUERILLA MEDIA                          IKEA has 37 stores with more
                                        locations to come. Each store
As Mini Cooper and the Truth            will feature the following:
campaign demonstrated, guerrilla
media is one of the most effective      Bright red banners, that stand out
ways to reach an elusive target         against IKEA’s blue and yellow, will
audience. The key is engagement.        be hung from the ceiling of
Advertising that is fun and             IKEA entrances.
interactive is especially               A studio apartment display will
appealing and when delivered in         show how many great IKEA home
the right location and the right way,   furnishing items can nicely go into
it can reduce exposure to people        a small space. The exterior wall of
not in the target audience.             the display will be wrapped in red
                                        and decorated with promotional
                                        tag lines and logos. The walls will
THE “CoVER YoUR                         invite IKEA shoppers to see that
ASSETS” Co-PRoMoTIon                    everything within the space could
WITH IkEA                               be covered by State Farm renters
At some point, most emerging            insurance for very little money.
adults leave the nest and               A neighboring showroom or kiosk
establish their own homes, often        will be a State Farm office where
buying furniture and other              shoppers can talk to a State Farm
household accessories in the            agent and discover the benefits
process. State Farm can make            of renters insurance and get a car
major gains in renters and car          insurance quote.
insurance by partnering with IKEA,      Individuals can sign up for a
showcasing State Farm’s ability         sweepstakes drawing where one
to insure belongings for very little    person a week from each of the
money. An in-store co-promotion         37 IKEA stores will win a $50 IKEA
with IKEA is the perfect platform       gift card, good on any purchase
to sell renters insurance and get       over $500.
in-demo car insurance leads at the
same time.
24           GUERILLA + CAMPUS MEDIA


 CYA RoAD SHoW
 A traveling, interactive State Farm
 showroom is neatly packaged in a
 striking trailer. It is the perfect tool
                                                                                                       CAMPUS ADVERTISInG
                                                                                                       There are about 17 million young adults and 60 percent
 to capture the attention of young
                                                                                                       (10.2 million) of them are college students. Campus media
 adults at auto shows, music festi-
                                                                                                       is a great way to reach this large segment.
 vals, college sporting events and
 college campuses.
                                                                                                        75% of all students read their campus newspaper
 This cutting edge engagement                                                                           25% have read the last five issues of their
 platform boasts many features:                                                                         campus newspaper
                                                                                                        The top 50 largest schools (single campus population)
 Bright LED lights will incite passers-
                                                                                                         have a combined circulation of more than 678,000
 by to check out the spectacle.
                                                                                                         Campus cable is an instant hit when it is
 Rotating display platform will
                                                                                                        introduced on campus
 unveil a State Farm agent.
 A lovely showgirl will describe the
 agent’s features as if they were the
 “perfect accessory for your road                                                                       SELECTED VEHICLES
 trip of life” and the importance they
                                                                                                        VIDEO:
 can have in a young driver’s life.
 Big screen TV’s for x-Box 360 or
 PS3 gaming, along with wall panel
 game systems featuring the PRG.
 Comfortable car sofas made out of                                                                      NEWSPAPERS: 50 largest campuses ranging from
 the tail sections of classic American                                                                  University of Florida, Gainesville with a circulation of
 cars. These sofas will spark curios-       TYPICAL STOPS ON
                                            THE CYA ROAD SHOW                                           35,000 to Cal State, Northridge with 6,500.
 ity and buzz from event attendees,
“Did you see those couches?”                Forty events per year will deliver an estimated 280,000
 On site State Farm agent available         target impressions. While this is lower than other media
 for questions.                             components, it is a “high touch” medium in that
 Skype video booths will allow              visitors can interact with a live State Farm agent or
 show-goers to talk face to face with       hold a private Skype visit with a nearby agent.
 a State Farm agent about the cost
 of insuring their dream car.                                                                              ANNuAL AuDIENCE DELIVERY
                                            ANNuAL AuDIENCE DELIVERY                                       OBJECTIVES FOR
                                            OBJECTIVES FOR                                                 CAMPuS MEDIA
 This CYA Road Show concept                 GuERILLA MEDIA
 is engaging and creative. It will                                                                         Target Impressions
                                            Target Impressions                                             186,812,000
 increase State Farm’s tech savvy           2,880,000                                                      Aggregate TRPs
 appeal and allow show-goers to get         Aggregate TRPs                                                  566
 a quote on the spot for a new car or       9
 their current vehicle.
CAUSE BRANDING
 THE STATE fARM GooD nEIGHboR nETWoRk                                              HoW IT WoRkS:
                                                                                                                     CAUSE bRAnDInG


                                                                                   State Farm customers post their projects
                                                                                                                                                                 25


                                                                                                                                customers can vote and voice their
 Research indicates that the target audience responds positively to com-           at ThereTown.com. State Farm custom-         opinions for corporate philanthropy.
 panies that champion cause related efforts. An online article at MediaPost        ers will vote for their favorite projects    The campaign will provide local
 News notes that consumers are increasingly choosing to spend money with           and then get State Farm family mem-          organizations with a national
 brands that support a good cause, with 64 percent of consumers “expect-           bers, friends and community members          platform to promote their mission,
 ing companies to support causes.” Mintel reports show that 18-24 year olds        to support their project. For example,       attract new supporters, and gain
 are likely to consider brands supporting a cause, but they are also most          Johnny’s family in Illinois submits a        visibility with millions of social
 likely to show cynicism in believing that a company is doing what it claims.      proposal to have a new baseball park         networking State Farm customers.
                                                                                   built and his aunt Sarah (also a State
                                                                                   Farm customer) in Vermont can                State Farm will contribute $1 mil-
 THE GoAL:
                                                                                   support it by voting and rallying fellow     lion to the top 100 charities in the
 To create a cause branding model that invites State Farm customers, lead
                                                                                   State Farm customers in her town.            first year. Their efforts will have a
 by the target audience, to help their local community and be an active role
                                                                                                                                long lasting impact on a local level.
 in the process.
                                                                                   This model is a new, interactive way for     They will demonstrate State Farm’s
                                                                                   individuals to support their local com-      commitment to the communities it
 InSPIRATIonAL MoDELS:                                                             munities and organizations using both        serves and present the opportunity
“CHASE COMMuNITY GIVING”                                                           community connections and the power          to say, “State Farm customers and
 Chase bank utilizes Facebook as the base for their charitable voting web-         of social networking. The model is           their agents did this”.
 site. Anyone with a Facebook account can become a “fan” of Chase and              essentially a charitable fan club in which
 then vote for a qualified charity. Chase has dedicated $5 million for this
 cause branding endeavor.

“PEPSI REFRESH PROJECT”                                                          Postings will come in the
 Pepsi’s year-long charitable cause branding campaign invites people to          form of videos made by
 submit their own ideas for making a positive impact, with the “most voted”      State Farm customers and
 ideas winning grants monthly. Anyone over the age of 13 can vote up to 10       posted on ThereTown.com.
 times a day.                                                                    The agent’s website will
                                                                                 provide links to videos that
                                                                                 they are involved in with
 STATE fARM’S GooD nEIGHboR nETWoRk                                              customers. Facebook will
 bIG CoMPAnY, LoCAL ToUCH:                                                       play an important role in
 State Farm’s cause branding model will leverage both State Farm custom-         how State Farm customers
 ers and the agents as they work together to make a difference on a local        campaign for their project.
 level. This cause branding effort will give grants for projects and organiza-
 tions that customers deem most valuable. Possible charitable candidates
 could include:

 High school athletics scoreboard         Little league baseball diamond
 Summer music festival                    Local humane society
 Community center restoration             Skate park
AGENT/PARENT STRATEGY
 26          AGEnT/PAREnT STRATEGY + LEGACY CLUb


 THE LoW-HAnGInG fRUIT                         these LP households are. The da-
 While this ad campaign is aimed at            tabase can be used to track touch       5. CYA Kit &
 everyone in the young adult demo,             points throughout the year, and           Legacy Club
                                               stimulate communication between           E-Perks sent
 research indicates that significant
 market share gains can come from              the agent force, parents and LPs.         to LP          1. State Farm communicates importance of Legacy Prospects
 reducing the attrition rate among             Here’s how it works:                                                            STATE FARM AGENT
 State Farm Legacy Prospects.
 Legacy Prospects (LPs) are defined
 as those young adults currently
 covered by State Farm on their
                                           1   STATE FARM ==> AGENTS: State
                                               Farm must stress the importance of
                                               reaching out to LPs in order to grow
                                                                                               4. Legacy Club
                                                                                                  card sent on
                                                                                                  LP’s 18th &
                                                                                                                                                  2. Agent contacts
                                                                                                                                                    parents for IFR &
                                                                                                                                                    encourages
 parent’s auto insurance policy, and           their business. It’s in the agent’s                                                                  parents to talk to
                                                                                                  25th birthdays
 should represent a special audience           best interest! If agents aren’t                                                                      LP about insurance
 for State Farm agents.                        reaching out to LPs the risk of
                                               losing them is even greater. As an
 It is a universal marketing axiom             indication of how important Legacy                                  LP contacts
 that it costs more to acquire a new           Prospects are, State Farm corporate                                 agent to set up
 customer than it does to retain one.          will recognize each year and award                                  meeting
 unfortunately, many State Farm LPs            those agents who convert the
 already have one foot out the door.           largest agency percentage of LPs                                          3. Conversation
 There are approximately 1.8 million           to their own policies.                                                       about the
                                                                                                                            importance
 State Farm households that include

                                           2
                                                                                                                            of good auto
 an estimated 4.7 million LPs. Once            AGENTS ==> PARENTS: Agents
                                                                                                                            insurance and
 these young adults begin paying for           can use an annual Insurance                                                  discounts
 their own auto insurance they are             Financial Review (IFR) to keep in                                            available to LP
 likely to switch providers at a rate          touch with parents, and to inquire          LEGACY PROSPECT                                     PARENTS OF LP
 of 32 percent during the eight year           about future plans for the LP. Agents
 window of 18-25. Reducing this                need to advise the parents about
 attrition rate represents a significant       discounts available and encourage
 potential market share shift with             the parents to pass the information
 each passing year.                            on to LPs.

 AGEnT/PAREnT
 CoMMUnICATIonS
 It’s imperative that agents put some
                                           3   PARENTS ==> LPS: “Helicopter
                                               parents” is a term often used to
                                               describe the parenting type
                                                                                       4   AGENTS ==> LPS: State Farm already has birth dates for the LPs stored
                                                                                           in the CRM database. On the LPs’ 18th birthday they will be sent a
                                                                                           postcard notifying them of their eligibility for the State Farm Legacy Club.
                                               under which many LPs were                   LPs also need to be contacted on their 25th birthday, as they will soon
 time into developing relationships            raised. Specifically, this program          exit the demo window. The LP will be invited to set up a meeting with
 with Legacy Prospects. State Farm             aims to enlist the parents to               their family insurance agent in order to activate their membership. A short
 maintains a customer database that            encourage their young adults to talk        conversation is all that is requested.
 will become the foundation for the            to the family’s State Farm agent
 program. State Farm                           before buying a policy from another
 already knows who and where                   insurance provider.
Y                                                       AGEnT/PAREnT STRATEGY + LEGACY CLUb                           27


    5   LEGACY CLUb PERkS                                                               RECRUITMEnT
        upon meeting with the agent the LP                                              oPPoRTUnITY
        will be given a unique code to be
        entered online in order to complete                                             Research shows that LPs like to
        their registration in the Legacy                                                deal with someone they can respect
        Club. As a special bonus for                                                    but they relate best to people who
        signing up, the LP will receive a                                               are closer to their own age. One of
        “CYA Kit” full of interesting swag.                                             State Farm’s image problems is the
        Other membership benefits will                                                  age of their agents, which
        include monthly “E-Perks” from                                                  contributes to the perception that
        State Farm’s promotional partners.                                              the company is “old” and not a
                                                                                        good fit for young adults. Lowering
                                                                                        the average age of agents will help
                                                                                        bridge the gap with the target
                                                                                        audience. This Agent/Parent
                                                                                        strategy provides the platform to
                                                                                        show a great career opportunity as
                                                                                        a State Farm agent, especially for
                                                                                        women. A modest piece of
                                                                                        collateral about career
                                                                                        opportunities should be part of
                                                                                        the IFR discussion with parents
                                                                                        of LPs. An addition to ThereTown
                                                                                        can further tell the career
                                                                                        opportunity story.
        THE CYA kIT
        The main purpose of the State Farm
        CYA kit is to act as an incentive for
        LPs to talk with their family agent on                                          ANNuAL AuDIENCE DELIVERY
        their 18th birthday. The personality                                            OBJECTIVES FOR
        of the kit is all about fun. It is not                                          AGENT/PARENT STRATEGY
        to be seen as an emergency kit. A        Deck of cards                          Target Impressions
        sample list of contents could include    Coreless toilet paper w/ crosswords    1,300,000
        the following branded swag items:        flash drive with a roadtrip playlist   Aggregate TRP’s
                                                 and other useful information           4
                                                 Map from the PRG
                                                 Solar blanket
                                                 Stress ball
                                                 Hand sanitizer
                                                 Sunglass cleaner
                                                 Union 76 gas card
BUDGET/FLOW CHART
28        bUDGET + fLoW CHART


     MEDIA & PROMOTIONAL SCHEDULE
                                           May ‘10      Jun.         Jul.        Aug.       Sep.       Oct.        Nov.       Dec.      Jan. ’11     Feb.        Mar.        Apr.        May
                                           May ‘10      Jun.         Jul.        Aug.       Sep.       Oct.        Nov.       Dec.      Jan. ’11     Feb.        Mar.        Apr.        May
     TV NETWORK   
     TV NETWORK                             (Total Impressions   66,000,000)
                                            (Total Impressions   66,000,000)
     Amazing Race
     Amazing Race                           33,000,000
                                            33,000,000   33,000,000
                                                         33,000,000
     TV ONLINE 
     TV ONLINE           
                                            (Total Impressions   60,000,000)
                                            (Total Impressions   60,000,000)
     Hulu.com, Fox.com, NBC.com, 
     Hulu.com, Fox.com, NBC.com, 
     ABC.com                                6,000,000
                                            6,000,000     6,000,000
                                                          6,000,000                6,000,000
                                                                                   6,000,000    6,000,000
                                                                                                6,000,000    6,000,000
                                                                                                             6,000,000                                6,000,000
                                                                                                                                                      6,000,000    6,000,000
                                                                                                                                                                   6,000,000    6,000,000
                                                                                                                                                                                6,000,000    6,000,000
                                                                                                                                                                                             6,000,000      6,000,000
                                                                                                                                                                                                            6,000,000
     ABC.com
     TV CABLE 
     TV CABLE            
                                            (Total Impressions   115,000,000)
                                            (Total Impressions   115,000,000)
     Adult Swim, Comedy Central, MTV, 
     Adult Swim, Comedy Central, MTV, 
     MTV2, VH1                              17,700,000
                                            17,700,000   17,700,000
                                                         17,700,000                8,850,000
                                                                                   8,850,000    8,850,000
                                                                                                8,850,000    8,850,000
                                                                                                             8,850,000    8,850,000
                                                                                                                          8,850,000                   8,850,000
                                                                                                                                                      8,850,000    8,850,000
                                                                                                                                                                   8,850,000    8,850,000
                                                                                                                                                                                8,850,000    8,850,000
                                                                                                                                                                                             8,850,000      8,800,000
                                                                                                                                                                                                            8,800,000
     MTV2, VH1
     NATIONAL MAGAZINES   (Total Impressions   68,800,000)
     NATIONAL MAGAZINES   (Total Impressions   68,800,000)
     Rolling Stone
     Rolling Stone                          4,500,000
                                            4,500,000     4,500,000
                                                          4,500,000   4,500,000
                                                                      4,500,000                              4,500,000
                                                                                                             4,500,000
     Maxim
     Maxim                                  4,700,000
                                            4,700,000     4,700,000
                                                          4,700,000   4,700,000
                                                                      4,700,000                              4,700,000
                                                                                                             4,700,000
     Game Informer
     Game Informer                          3,800,000
                                            3,800,000     3,800,000
                                                          3,800,000
     Cosmopolitan
     Cosmopolitan                           6,100,000
                                            6,100,000     6,100,000
                                                          6,100,000   6,100,000
                                                                      6,100,000                              6,100,000
                                                                                                             6,100,000
     ONLINE MAGAZINES       (Total Impressions   146,237,000)
     ONLINE MAGAZINES       (Total Impressions   146,237,000)
     Cosmopolitan.com, Maxim.com, 
     Cosmopolitan.com, Maxim.com, 
     Seventeen.com, Gameinformer.com,  11,249,000
     Seventeen.com, Gameinformer.com,  11,249,000        11,249,000
                                                         11,249,000   11,249,000
                                                                      11,249,000   11,249,000
                                                                                   11,249,000   11,249,000
                                                                                                11,249,000   11,249,000
                                                                                                             11,249,000   11,249,000
                                                                                                                          11,249,000     11,249,000
                                                                                                                                         11,249,000   11,249,000
                                                                                                                                                      11,249,000   11,249,000
                                                                                                                                                                   11,249,000   11,249,000
                                                                                                                                                                                11,249,000   11,249,000
                                                                                                                                                                                             11,249,000     11,249,000
                                                                                                                                                                                                            11,249,000
     Vibe.com, Rollingstone.com
     Vibe.com, Rollingstone.com
     WEBSITES 
     WEBSITES            
                                            (Total Impressions   146,237,000)
                                            (Total Impressions   146,237,000)
     Flickr.com, Funnyordie.com, 
     Flickr.com, Funnyordie.com, 
     ESPN.com, IMDB.com, 
     ESPN.com, IMDB.com,                   11,249,000
                                           11,249,000    11,249,000
                                                         11,249,000   11,249,000
                                                                      11,249,000   11,249,000
                                                                                   11,249,000   11,249,000
                                                                                                11,249,000   11,249,000
                                                                                                             11,249,000   11,249,000
                                                                                                                          11,249,000    11,249,000
                                                                                                                                        11,249,000    11,249,000
                                                                                                                                                      11,249,000   11,249,000
                                                                                                                                                                   11,249,000   11,249,000
                                                                                                                                                                                11,249,000   11,249,000
                                                                                                                                                                                             11,249,000    11,249,000
                                                                                                                                                                                                           11,249,000
     Youtube.com, Yahoo.com 
     Youtube.com, Yahoo.com 
     SOCIAL MEDIA 
     SOCIAL MEDIA                           (Total Impressions   66,000,000)
                                            (Total Impressions   66,000,000)
     Facebook.com
     Facebook.com                           5,500,000
                                            5,500,000     5,500,000
                                                          5,500,000    5,000,000
                                                                       5,000,000    5,000,000
                                                                                    5,000,000    5,000,000
                                                                                                 5,000,000    5,000,000
                                                                                                              5,000,000    5,000,000
                                                                                                                           5,000,000     5,000,000
                                                                                                                                         5,000,000     5,000,000
                                                                                                                                                       5,000,000   5,000,000
                                                                                                                                                                   5,000,000     5,000,000
                                                                                                                                                                                 5,000,000   5,000,000
                                                                                                                                                                                             5,000,000       5,000,000
                                                                                                                                                                                                             5,000,000
     RADIO IN 17 MARKETS   (Total Impressions   165,000,000)
     RADIO IN 17 MARKETS   (Total Impressions   165,000,000)
     10AM - 3PM & 7PM - 12AM
     10AM - 3PM & 7PM - 12AM                10,800,000
                                            10,800,000   19,000,000
                                                         19,000,000   19,000,000
                                                                      19,000,000   19,000,000
                                                                                   19,000,000   10,800,000
                                                                                                10,800,000   10,800,000
                                                                                                             10,800,000   10,800,000
                                                                                                                          10,800,000     10,800,000
                                                                                                                                         10,800,000   10,800,000
                                                                                                                                                      10,800,000   10,800,000
                                                                                                                                                                   10,800,000   10,800,000
                                                                                                                                                                                10,800,000   10,800,000
                                                                                                                                                                                             10,800,000     10,800,000
                                                                                                                                                                                                            10,800,000
     IN-GAME 
     IN-GAME             
                                            (Total Impressions   79,700,000)
                                            (Total Impressions   79,700,000)
                                            8,900,000
                                            8,900,000    8,900,000
                                                         8,900,000    4,400,000
                                                                      4,400,000    8,900,000
                                                                                   8,900,000    8,900,000
                                                                                                8,900,000    4,400,000
                                                                                                             4,400,000    4,400,000
                                                                                                                          4,400,000      8,900,000
                                                                                                                                         8,900,000    4,400,000
                                                                                                                                                      4,400,000    4,400,000
                                                                                                                                                                   4,400,000    4,400,000
                                                                                                                                                                                4,400,000    4,400,000
                                                                                                                                                                                             4,400,000      4,400,000
                                                                                                                                                                                                            4,400,000
     CAMPUS MEDIA 
     CAMPUS MEDIA                           (Total Impressions   186,812,000)
                                            (Total Impressions   186,812,000)
     MTV U
     MTV U                                  24,500,000
                                            24,500,000                             24,500,000
                                                                                   24,500,000   12,300,000
                                                                                                12,300,000   12,300,000
                                                                                                             12,300,000   12,300,000
                                                                                                                          12,300,000     12,300,000
                                                                                                                                         12,300,000   12,300,000
                                                                                                                                                      12,300,000   12,300,000
                                                                                                                                                                   12,300,000   12,300,000
                                                                                                                                                                                12,300,000   12,300,000
                                                                                                                                                                                             12,300,000     12,300,000
                                                                                                                                                                                                            12,300,000
     Campus News
     Campus News                             678,000
                                             678,000                                             678,000
                                                                                                 678,000                                               678,000
                                                                                                                                                       678,000                                 678,000
                                                                                                                                                                                               678,000
     GUERILLA TRUCK           (Total Impressions   280,000)
     GUERILLA TRUCK           (Total Impressions   280,000)
                                             20,000
                                             20,000        20,000
                                                           20,000       20,000
                                                                        20,000       20,000
                                                                                     20,000       40,000
                                                                                                  40,000       40,000
                                                                                                               40,000       40,000
                                                                                                                            40,000                                   20,000
                                                                                                                                                                     20,000       20,000
                                                                                                                                                                                  20,000       20,000
                                                                                                                                                                                               20,000         20,000
                                                                                                                                                                                                              20,000
     GUERILLA IKEA 
     GUERILLA IKEA                          (Total Impressions   2,600,000)
                                            (Total Impressions   2,600,000)
                                             200,000
                                             200,000       200,000
                                                           200,000      200,000
                                                                        200,000      200,000
                                                                                     200,000      200,000
                                                                                                  200,000      200,000
                                                                                                               200,000      200,000
                                                                                                                            200,000       200,000
                                                                                                                                          200,000       200,000
                                                                                                                                                        200,000     200,000
                                                                                                                                                                    200,000       200,000
                                                                                                                                                                                  200,000     200,000
                                                                                                                                                                                              200,000         200,000
                                                                                                                                                                                                              200,000
     LEGACY CLUB 
     LEGACY CLUB                            (Total Impressions   1,300,000)
                                            (Total Impressions   1,300,000)
                                             100,000
                                             100,000      100,000
                                                          100,000      100,000
                                                                       100,000      100,000
                                                                                    100,000      100,000
                                                                                                 100,000      100,000
                                                                                                              100,000      100,000
                                                                                                                           100,000        100,000
                                                                                                                                          100,000      100,000
                                                                                                                                                       100,000      100,000
                                                                                                                                                                    100,000      100,000
                                                                                                                                                                                 100,000      100,000
                                                                                                                                                                                              100,000        100,000
                                                                                                                                                                                                             100,000



     MEDIA SUMMARY TABLE
     MEDIA SUMMARY TABLE
              TARGET IMPRESSIONS/TRPs
              TARGET IMPRESSIONS/TRPs                         ROLLOUT
                                                              ROLLOUT                      13 MONTH
                                                                                           13 MONTH                                                                               ROLLOUT
                                                                                                                                                                                  ROLLOUT               13 MONTH
                                                                                                                                                                                                        13 MONTH
                 BY MEDIA GROUPING                       Impressions                 Impressions                                       COST BY MEDIA GROUPING
                                                                                                                                       COST BY MEDIA GROUPING                       Totals                Totals
                 BY MEDIA GROUPING                       Impressions   TRPs
                                                                       TRPs          Impressions    TRPs
                                                                                                    TRPs                                                                            Totals                Totals
     TV: Network, Online & Cable
     TV: Network, Online & Cable                           113,400,000
                                                           113,400,000   344
                                                                         344            241,000,000
                                                                                        241,000,000    730
                                                                                                       730                 TV: Network, Online & Cable
                                                                                                                           TV: Network, Online & Cable                               $5,160,400
                                                                                                                                                                                     $5,160,400          $11,181,000
                                                                                                                                                                                                         $11,181,000
     National Magazine: Inserts & Online
     National Magazine: Inserts & Online                    87,247,000
                                                            87,247,000   264
                                                                         264            215,037,000
                                                                                        215,037,000    652
                                                                                                       652                 National Magazine: Inserts & Online
                                                                                                                           National Magazine: Inserts & Online                       $2,465,680
                                                                                                                                                                                     $2,465,680            $5,993,500
                                                                                                                                                                                                           $5,993,500
     Online Ads, Social Media & In-Game
     Online Ads, Social Media & In-Game                     71,947,000
                                                            71,947,000   218
                                                                         218            291,937,000
                                                                                        291,937,000    885
                                                                                                       885                 Online Ads, Social Media & In-Game
                                                                                                                           Online Ads, Social Media & In-Game                        $1,518,115
                                                                                                                                                                                     $1,518,115            $6,173,500
                                                                                                                                                                                                           $6,173,500
     Radio
     Radio                                                  48,800,000
                                                            48,800,000   148
                                                                         148            165,000,000
                                                                                        165,000,000    500
                                                                                                       500                 Radio
                                                                                                                           Radio                                                     $1,952,000
                                                                                                                                                                                     $1,952,000            $6,600,000
                                                                                                                                                                                                           $6,600,000
     Guerilla
     Guerilla                                                  660,000
                                                               660,000     2
                                                                           2              2,880,000
                                                                                          2,880,000      9
                                                                                                         9                 Guerilla
                                                                                                                           Guerilla                                                    $309,230
                                                                                                                                                                                       $309,230            $1,340,000
                                                                                                                                                                                                           $1,340,000
     Campus & Legacy Club
     Campus & Legacy Club                                   25,478,000
                                                            25,478,000    77
                                                                          77            188,112,000
                                                                                        188,112,000    570                 Campus & Legacy Club
                                                                                                                           Campus & Legacy Club                                        $717,970
                                                                                                                                                                                       $717,970            $4,673,040
                                                                                                                                                                                                           $4,673,040
                                                                                                       570
                                             Total
                                             Total         347,532,000
                                                           347,532,000 1,053
                                                                       1,053          1,103,966,000
                                                                                      1,103,966,000  3,346
                                                                                                     3,346                                                             Total
                                                                                                                                                                       Total       $12,123,395
                                                                                                                                                                                   $12,123,395           $35,961,040
                                                                                                                                                                                                         $35,961,040
BUDGET
              BUDGET/FLOW CHART
                       TOTAL BUDGET
             % BUDGET BUDGET BY MEDIUM
                                     % BUDGET BUDGET BY MEDIUM
                                                                                        PRODUCTION BUDGET
                                                                                                      PRODUCTION BUDGET
                                                                                                                     # of Spots
                                                                                                                                                    bUDGET + fLoW CHART


                                                                                                                                   Cost Per # of Spots
                                                                                                                                                   Totals Cost Per                     Totals
                                                                                                                                                                                                   29



ISION          28.0%          $11,181,000
                      TELEVISION       28.0%         $11,181,000                                MEDIA                          MEDIA
                       Network         $4,000,000 PRODUCTION BUDGET
                                                            $4,000,000                  TV Network                        2
                                                                                                                         TV Network $250,000     2 $500,000
GET BY MEDIUM                                                                                                                                              $250,000                    $500,000
                       Cable           $4,181,000                          # of Spots
                                                                        $4,181,000      Cost Per           Totals
    $11,181,000                                                                         Radio                             2
                                                                                                                         Radio            $20,000        2    $40,000 $20,000           $40,000
                                             MEDIA                      $3,000,000
                       Online$3,000,000                                                                                   14
                                                                                                                         Inserts                      14
                                                                                                                                                       $1,033,960                     $1,033,960
     $4,000,000                        TV Network                              2        Inserts
                                                                                          $250,000         $500,000
DIO $4,181,000
             16.5%     RADIO $6,600,000
                                     16.5%                              $6,600,000
                                                                                                                         Web Mods                                                       $75,000
                                       Radio                                   2        Web Mods
                                                                                           $20,000          $40,000                                           $75,000
 L MAGS       9.5% NATIONAL MAGS
     $3,000,000
                                      9.5%
                             $3,800,000                                 $3,800,000
                                                                                        PRG Development                  PRG Development                   $150,000                    $150,000
                                                   Inserts                    14                   $1,033,960
        $6,600,000     Maxim           $1,100,000Web Mods               $1,100,000                                                                                                    $1,798,960
                                                                                                            $75,000                 TOTAL                $1,798,960 TOTAL
                       Game Informer                                      $340,000                                         LEGACY CLUB
mer     $3,800,000                      $340,000PRG Development                           LEGACY CLUB
                                                                                                   $150,000
        $1,100,000     Rolling Stone                                    $1,400,000                                    CYA Kit                       20,000                 $10         $200,000
ne                                     $1,400,000                                       CYA Kit
                                                                                           TOTAL          $1,798,960 20,000                   $10            $200,000
         $340,000      Cosmopolitan                                       $960,000                                    Game Informer                                                     $40,000
 an                                     $960,000 LEGACY CLUB                            Game Informer                                                         $40,000
        $1,400,000          ONLINE             11%                     $4,387,000
                                                                             20,000                        $200,000 Legacy Club Prog. Mgr.          .25 FTE                             $25,000
INE              11%                  $4,387,000CYA Kit                                        $10
                                                                                        Legacy Club Prog. Mgr.   .25 FTE                                      $25,000
                       Magazines                                       $2,193,000                        $40,000                                                         TOTAL         $265,000
          $960,000                              Game Informer
                                      $2,193,000
        $4,387,000     Special Interest                                $2,193,000
                                                Legacy Club Prog. Manager   .25 FTE                         $25,000           GUERILLA TOTAL                 $265,000
erest                                 $2,193,000                       $1,980,000            GUERILLA
        $2,193,000        FACEBOOK             5.0%
                                                                                            TOTAL
                                                                                                                         CYA Roadshow Truck                        $1,100,000          $400,000
                           $1,980,000                                                                      $265,000
BOOK         5.0% CAMPUS MEDIA
    $2,193,000                      10% GUERILLA      $4,000,000                        CYA Roadshow Truck                           $1,100,000              $400,000 TOTAL            $400,000
  MEDIA      10% Newspaper
    $1,980,000             $4,000,000CYA Roadshow Truck $312,000                        $1,100,000         $400,000
                                                                                                                                    TOTAL
                                                                                                                         CAUSE BRANDING                      $400,000
        $4,000,000     MTVU             $312,000                        $3,688,000      CAUSE BRANDING
                                                                                           TOTAL  $400,000
                                                                                                           Grants                                                                     $1,000,000
       $312,000        GUERILLA                      $1,340,000
                              $3,688,000CAUSE BRANDING
                                       3.3%                                             Grants                           Administration                 $1,000,000
                                                                                                                                                    .25 FTE                             $25,000
 ILLA$3,688,000
              3.3% IKEA       $1,340,000 Grants        $740,000                         Administration$1,000,000 .25 FTE                                      $25,000 TOTAL           $1,025,000
        $1,340,000                   $740,000Administration
                       CYA Roadshow Tour                                  $600,000
                                                                            .25 FTE                      $25,000 CAMPAIGN SUPPORT
                                                                                                                            TOTAL                        $1,025,000
      $740,000
how Tour            LEGACY CLUB         1.6%
                                 $600,000                    $673,040                   CAMPAIGN SUPPORT Metrics Research
                                                                                           TOTAL $1,025,000                                                                             $50,000
      $600,000    LP Direct Mail         CAMPAIGN SUPPORT    $673,040                   Metrics Research                 Agency Services                                               $500,000
Y CLUB       1.6%                $673,040                                                                                                                     $50,000
                                         Metricks Research $2,000,000                                       $50,000
 ail
      $673,040         IN-GAME
                                 $673,040
                                         5%                                             Agency Services                    $550,000              $500,000 TOTAL
         $673,040                         Agency Services $35,961,040
                                     Total Media                                 $500,000                               $4,038,960    PRODUCTION BUDGET TOTAL
AME            5%              $2,000,000                                                                                               TOTAL    $550,000
     $2,000,000    PRODUCTION BUDGET    10.1%              $4,038,960   TOTAL    $550,000
          Total Media
    $35,961,040
                              $35,961,040
                                   Total Budget           $40,000,000 MEDIA METRICS
                                                                               PRODUCTION BUDGET TOTAL $4,038,960
                                                      PRODUCTION BUDGET TOTAL $4,038,960
N BUDGET     10.1%             $4,038,960                                                         ROLLOUT          13 MONTH
     $4,038,960
        Total BudgetMEDIA METRICS
                              $40,000,000        MEDIA METRICS        CPM/CPP BY MEDIA GROUPING
                                                                                                CPM
    $40,000,000                                                                                         CPP       CPM        CPP
                                                                                                                            CPP
                                                                  ROLLOUT                  13 MONTHROLLOUT
                                                                                     TV: Network, Online & Cable                             13 MONTH
                                                                                                                                           $45.51 $13,651.85              $46.39 $15,310.08
                        CPM/CPP BY MEDIA GROUPING CPM/CPP BY MEDIA GROUPING
                                                                CPM         CPP          CPM       CPM  CPP
                                                                                                      CPP         CPP                      CPM              CPP
                                                                                                                                                          CPP
                                                                                                                                                      $8,478.27           $27.87       $9,197.74
                                                                                     National Magazine: Inserts & Online                   $28.26
                       TV: Network, Online & Cable                $45.51 $13,651.85        $46.39 $15,310.08 $13,651.85
                                                         TV: Network, Online & CableOnline Ads, Social Media & In-Game
                                                                                                      $45.51                                 $46.39$6,330.14
                                                                                                                                           $21.10   $15,310.08            $21.15       $6,978.41
                       National Magazine: Inserts & Online        $28.26   $8,478.27 Radio $27.87 $9,197.74 $8,478.27
                                                         National Magazine: Inserts & Online          $28.26                                 $27.87 $9,197.74
                                                                                                                                           $40.00 $12,000.00              $40.00 $13,200.00
                       Online Ads, Social Media & In-Game       $21.10   $6,330.14 Guerilla
                                                                                          $21.15           $6,978.41
                                                                                                            $21.10       $6,330.14           $21.15 $6,978.41
                                                       Online Ads, Social Media & In-Game                                                 $468.53 $140,559.09            $465.28 $153,541.67
                       Radio                                           $40.00 $12,000.00 Campus & Legacy Club
                                                                                                $40.00 $13,200.00
                                                             Radio                                         $40.00 $12,000.00                 $40.00$8,454.00
                                                                                                                                           $28.18   $13,200.00            $24.84       $8,197.79
                       Guerilla                                                                $465.28 $153,541.67
                                                                      $468.53 $140,559.09 Blended Cost Efficiencies
                                                             Guerilla                                    $468.53 $140,559.09               $34.88 $11,511.80
                                                                                                                                            $465.28 $153,541.67           $32.57 $10,747.96
                       Campus & Legacy Club                            $28.18   $8,454.00       $24.84 $8,197.79
                                                             Campus & Legacy Club                    AGGREGATE
                                                                                                         $28.18          $8,454.00           $24.84          $8,197.79
                       Blended Cost Efficiencies                     $34.88 $11,511.80       $32.57 $10,747.96                                70%                            85%
                                                             Blended Cost Efficiencies National Magazine: Inserts & Online
                                                                                                                 $11,511.80
                                                                                                            $34.88                           $32.57 $10,747.96
                                  AGGREGATE                                                                                                    15                                39
                                                                                        Online Ads, Social Media & In-Game
                       National Magazine: Inserts & Online             AGGREGATE
                                                                        70%                       85%
                                                       National Magazine: Inserts & Online
                       Online Ads, Social Media & In-Game          15                                39         70%                                 85%
                                                             Online Ads, Social Media & In-Game                     15                              39
WHY NOTS
30          WHY noTS


There are a number of strategies that would logically be expected in a
campaign aimed at the 18-25 demo. We seriously considered all of the
                                                                                                                                          WHY noTS



following and rejected them for reasons presented here.




 RED                                     SHoCkVERTISInG                          ETHnIC-SPECIfIC                             A nEW
 has been an effective and popu-         Although shockvertising is con-         CAMPAIGn                                    SPokES-CHARACTER
 lar cause for its efforts in fighting   sidered to have a high recall, it is    This generation is ethnically ambigu-       Geico and Progressive have
 AIDS in Africa, but has recently lost   predictable and overused. Instead,      ous and rejects stereotypes. More and       unusual spokes-characters
 appeal due to its lack of finan-        the CYA campaign is a creative ap-      more, ethnic-specific and politically       because they have virtually no
 cial transparency. A better cause       proach that adds value by helping       correct tokenism has a high potential       local presence and their ads say
 branding fit for State Farm leverag-    the viewer think about insurance in     to offend both the ethnic group and         very little about their insurance.
 es the local presence of agents and     a new and more positive way.            those not in the target group. “Gener-      By contrast, State Farm has an
 empowers customers to choose a                                                  alizing” is a much more effective way       estimated 16,000 agents in the
 charity closer to home.                                                         of advertising. Instead of focusing on      u.S. supported by an average of
                                                                                 differences in a multicultural society,     four staff members in each office.
 GoInG 100% DIGITAL                                                              the concept of generalizing focuses         It is difficult to have just one person
 While research shows that the                                                   on the commonalities.                       represent this unequalled group.
 target audience spends more than                                                                                            Plus, LeBron James has already
 14 hours per week online, they have     SELLInG on PRICE                                                                    been hired to help market to the
 interests that extend beyond their      A low price strategy is not the only                                                younger demo. It is better to focus
 laptop. An all online ad campaign       way to reach State Farm’s frugal                                                    on State Farm strengths and use
 would be cheap. However, it would       audience. Instead of cheapening                                                     LeBron in productive and
 ignore traditional media embraced       insurance with cut rate prices, State   SHoRT SELLInG                               supportive ways rather than try
 by this multitasking audience.          Farm sells value. By conveying          THEREToWn                                   to introduce yet another character
 using a balance of new and              the importance of insurance, State      Developing a campaign microsite             into the mix.
 traditional media is the best method    Farm can stand out from competi-        outside of ThereTown would be a mis-
 to engage the target audience.          tors as the “net value” leader and      take for State Farm as it is a valuable
                                         highlight attributes that add value     asset that includes strong elements
                                         for the customer.                       that parallel the interests of the target
                                                                                 audience. By leveraging the existing
                                                                                 microsite and increasing the digital
                                                                                 elements, it will strengthen the
                                                                                 State Farm brand and complement
                                                                                 the campaign.
CAMPAIGN METRICS
A variety of metrics can be applied
to assess the effectiveness of
                                             increases in market share are pro-
                                             jected based on a post-campaign
                                                                                            Obviously this limited sample
                                                                                            of 50 students is not
                                                                                                                                           CAMPAIGn METRICS


                                                                                                                                                       Pre-Campaign Survey
                                                                                                                                                                                                         31


                                                                                                                                                                                        Post-Campaign Survey


this campaign.                               brand health score.                            scientifically projectable.
                                                                                            Nonetheless, the results are
At the PSu School of Business, we            Three subgroups were tracked                   impressive and the brand
pride ourselves on metrics and re-           separately through the brand health            health model is a superb tool
gard brand health as one of the best         process.                                       by which all campaigns should
reflections of campaign                                                                     be measured. Portland State
effectiveness. This method is
                                           1 State Farm Legacy Prospects                    University had the confidence
being used by a growing number of
                                           2 Those with coverage                            to actually do it.
                                             by competitors.                                                                                          14%         16.3%                  64.03         74.60
brands and the brand health
technique indicates                        3 People in-demo but not yet “in
                                             category” (Those people who do                                                                            Market Share                     Brand Health Score
THIS CAMPAIGn CoULD                          not yet drive or own a car)
                                                                                             DIMENSIONS OF BRAND HEALTH
                                                                                                                                       STATE FARM     COMPETITOR   NO CURRENT       AVERAGE
ACHIEVE An AnnUAL MAR-                                                                      DIMENSIONS OF BRAND HEALTH
                                                                                                                CUSTOMERS                             CUSTOMERS     PROVIDER       INCREASE

kET SHARE InCREASE of                        As shown in the table, four different               Category Relevance                        STATE FARM COMPETITOR NO CURRENT
                                                                                                                                           CUSTOMERS CUSTOMERS    PROVIDER
                                                                                                                                                                               AVERAGE
                                                                                                                                                                              INCREASE

                  2%
                                                                                                                                           + 2.5%       + 14%         + 23%         + 13.17%
MoRE THAn                                    attitudinal and behavioral                     Importance of selecting provider
                                                                                                  Category Relevance
                                                                                               Ideal Brand Attributes
                                             categories were scored.                        Importance of selecting provider                  + 2.5%           + 14%         + 23%          + 13.17%
                                                                                            Price competitive                              + 10%              + 24%             + 12%            + 15.33%
                                                                                                  Ideal Brand Attributes
THE bRAnD                                    The three subgroups were asked to
                                                                                            Trustworthy
                                                                                            Price competitive
                                                                                            Responsive to questions & claims
                                                                                                                                           + 19%
                                                                                                                                           + 3%+ 10%
                                                                                                                                                              + 14%
                                                                                                                                                               + 24%
                                                                                                                                                              + 11%
                                                                                                                                                                                + 14%
                                                                                                                                                                             + 12%
                                                                                                                                                                                + 20%
                                                                                                                                                                                                 + 15.67%
                                                                                                                                                                                            + 15.33%
                                                                                                                                                                                                 + 11.33%
HEALTH TECHnIqUE                             complete a baseline attitude survey.           Trustworthy
                                                                                            Looks out for my best interests                + 5%+ 19%           + 14%
                                                                                                                                                              + 20%          + 14%
                                                                                                                                                                                + 29%       + 15.67%
                                                                                                                                                                                                 + 18.00%
 It’s impossible to conclusively             After a short presentation of the
                                                                                            Responsive to questions & claims
                                                                                            Keeps up with the times                            + 3%
                                                                                                                                           + 16%              + 11%
                                                                                                                                                              + 10%          + 20%
                                                                                                                                                                                + 18%       + 11.33%
                                                                                                                                                                                                 + 11.33%
                                                                                             Looks out for my best interests
                                                                                            State Farm Brand Strengths                         + 5%           + 20%          + 29%          + 18.00%
 claim that an ad campaign will lead         campaign a follow-up survey was                Keeps up with the times                            + 16%          + 10%          + 18%          + 11.33%
                                                                                            Customer satisfaction                           + 5%              + 18%             + 18%             + 13.67%
 directly to an increase in sales, but       administered. Here are the results:               State Farm Brand Strengths
                                                                                            Strong local presence                          + 3%               + 20%             + 17%            + 13.33%
 there is a way to connect the                                                              Customer satisfaction
                                                                                            Best overall value for price                      + 5%
                                                                                                                                           + 5%                + 18%
                                                                                                                                                              + 13%          + 18%
                                                                                                                                                                                + 15%       + 13.67%
                                                                                                                                                                                                 + 11.00%
“attitudinal health” of a brand with         According to Mintel’s Dec. 2009                Strong local presence
                                                                                            Likeliness Factors  (State Farm)                  + 3%             + 20%         + 17%          + 13.33%

 the potential for increased market          report on auto insurance, State
                                                                                            Best overall value for price
                                                                                            Likely to remain a customer                    + 8%+ 5%           + 13%          + 15%          + 11.00%
                                                                                                                                                                                                  + 8.00%
                                                                                                Likeliness Factors  (State Farm)           + 18%                                                 + 18.00%
 share. Brand Health is a conceptual         Farm’s current market share
                                                                                            Likely to personally recommend
                                                                                            Likely to try additional SF products
                                                                                            Likely to remain a customer                    + 5%
                                                                                                                                              + 8%                                                + 5.00%
                                                                                                                                                                                            + 8.00%
 model that identifies key attributes of     in-demo is 14 percent. The total               Likeliness Factors  (Competitors)
                                                                                            Likely to personally recommend                    + 18%                                         + 18.00%
 the brand that are important to the         Brand health score from the                    Likely to try additional State Farm products
                                                                                            Likely to consider State Farm                     + 5%            + 16%             + 15%       + 5.00%
                                                                                                                                                                                                 + 15.50%
 target audience, and measures audi-         pre-campaign baseline survey                      Likeliness Factors  (Competitors)
                                                                                            Likely to talk to a State Farm Agent                              + 16%             + 15%            + 15.50%
 ence perceptions of the brand both          was 64.03, resulting in a statistical          Likely to consider State Farm                                     + 16%          + 15%          + 15.50%
                                                                                                                                                              + 16%          + 15%          + 15.50%
 before and after the campaign.              relationship of 4.57 points of brand
                                                                                            Likely to talk to a State Farm Agent


                                             health for each one percent of                  BRAND HEALTH SCORES   (out of 100)
The communications-based brand               market share.                                                                             STATE FARM   COMPETITOR     NO CURRENT        AVERAGE
health approach recommended                                                         BRAND HEALTH SCORES   (out of 100)
                                                                                                                                       CUSTOMERS    CUSTOMERS        PROVIDER         SCORE
                                                                                                                     73.00                             57.30           61.80           64.03
here is modeled after the one used           Thus, the post-campaign brand
                                                                                        Pre-Campaign Exposure
                                                                                          Post-Campaign Exposure
                                                                                                                             STATE FARM
                                                                                                                                      80.50  COMPETITOR69.30 NO CURRENT74.00  AVERAGE  74.60
by Coke. It establishes a statistical        health score of 74.6 translates into         Overall Increase
                                                                                                                             CUSTOMERS
                                                                                                                                       + 7.5
                                                                                                                                             CUSTOMERS
                                                                                                                                                       + 12
                                                                                                                                                              PROVIDER
                                                                                                                                                                       + 12.2
                                                                                                                                                                               SCORE
                                                                                                                                                                                      + 10.57
                                                                               Pre-Campaign Exposure                            73.00           57.30           61.80           64.03
relationship between a pre-                  a potential 2.32 percent increase Post-Campaign Exposure                           80.50           69.30           74.00           74.60
campaign brand health score and              in market share among our         Overall Increase                                    + 7.5               + 12            + 12.2              + 10.57
existing market share. Then potential        target audience.
TEAM/BIBLIOGRAPHY                TEAM PAGE + bIbLIoGRAPHY


                       Robyn Birkedal           bIbLIoGRAPHY
                                                                                        32



                       Shane Parsons            Bryson York, Emily. “Brands Prepare for a More
                                                Diverse ‘General Market’” Advertising Age, 30
                       Mike Tomasovic           Nov. 2009.
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                                                Integration to Come.” The Wall Street Journal,
                                                7 Jan. 2010.
                                                Chang, Rita. “Mobile Marketing Beyond the
                                                Mobile Phone.” Advertising Age, 30 Nov. 2009.
                                                Digital Entertainment: Internet Radio -uS- De-
                                                cember 2009. Rep. Mintel, Dec. 2009.
                                                Digital Entertainment: Streaming Video -uS-
                                                January 2010. Rep. Mintel, Jan. 2010.
                       Ryan Graven              Gamerman, Ellen. “The New Pranksters.” The
                       Prof. Don Dickinson      Wall Street Journal [New York], 12 Sept. 2008.

                       Adam Wilkins             Klaaseen, Abbey. “How to Build a Video-On-
                                                Demand Ad.” Advertising Age, 17 July 2006.
                                                Klaaseen, Abbey. “Mac vs. PC’s Synched
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       NSAC nch 2010
                                                university, 1 Mar. 2007. Web.
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                                                Social Media.” AdWeek, 18 May 2009.




          Bu
                                                Morrissey, Brian. “Connect the Thoughts.”
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                       Prof. Tim Christy        Morrissey, Brian. “Does the Hard Sell Work on
                                                Social Nets?” AdWeek, 9 Nov. 2009.
                       Layla McLean
                                                Morrissey, Brian. “Marketers Get Real.” Ad-
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                                                Good.” Advertising Age, 26 May 2008.
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NSAC State Farm Plansbook

  • 1.
    TABLE OF CONTENTS 2EXECUTIVE SUMMARY IMC Graphic 9 MEDIA STRATEGY + CREATIVE EXECUTIonS Television Magazines TAbLE of ConTEnTS 26 AGEnT/PAREnT STRATEGY Legacy Club 1 3 InSPIRATIonS Radio 28 bUDGET/fLoW CHART Online Advertising Websites, Social Media + Mobile Media 4 RESEARCH STRATEGY In-Game Advertising 30 WHY noTS Key Findings Promotional Reality Game SWOT Analysis 31 CAMPAIGn METRICS Guerilla Media Campus Media 7 CREATIVE bRIEf 32 bIbLIoGRAPHY/TEAM PAGE Positioning Strategy 25 CAUSE bRAnDInG Creative Triangulation State Farm Identity
  • 2.
    EXECUTIVE SUMMARY 2 EXECUTIVE SUMMARY Through online surveys, focus groups and interviews at With this campaign, State Farm is again relevant, auto insurance HIGHLIGHTS of THE CAMPAIGn InCLUDE: Implementation of a creative More than $1 billion target auto-centric venues like the is more important, the value of DMV and an international auto agents is appreciated, and State triangulation strategy based on the impressions over 13 months. show, it became obvious that Farm is seen as a company that post graduation “road trip” as a A partnership with IKEA to promote auto insurance is a low is both price competitive and metaphor for life, positioning the agent renters and auto insurance. involvement product category. “with it”. as the ultimate travel accessory, and A highly interactive and entertaining a memorable battle cry using the promotional reality game. In addition, the perceived impor- A brand health model was used acronym CYA. A special program aimed at tance of auto insurance is mini- to demonstrate the campaign’s A media strategy that leverages the parents of Legacy Prospects mized by overwhelming competitive efficacy. An increase of more Target audience’s fondness of and the agents who handle the advertising focusing on price. than 10 points in the brand multitasking and demonstrates a new families’ policy. health score translates into a level of sophistication in the area of A unique cause branding Taking inspiration from sources as PoTEnTIAL fIRST YEAR digital media. campaign that empowers diverse as Old Spice and Farmville, Message placement opportunities customers and agents to make MARkET SHARE GAIn of in over 30,000 retail outlets resulting a difference in their local the campaign you are about to see successfully engages the target MoRE THAn 2% from collaboration with hot brick communities. audience in a memorable way. and mortar promotional partners. CYA Kit College Papers E-Perks Legacy Club MTV U Agents LeBron Campus Media CYA Roadshow Stops Online Television Cable Amazing Race Agents  Network Road Trippin’ Rally Good Neighbor  Project Champions Network ThereTown.com Good Neighbor Network Statefarm.com Facebook Websites LeBron Road Trippin’ Rally State Farm  Agent Template (Promotional Reality Game) Legacy Prospects Promotional Partners Competitors’ Customers Augmented Reality Inserts Facebook National Mags Mobile & Social Online GPS Smart Phones Media Not Yet Insured Synced Banner Ads Targeted Websites Brick & Mortar Promotional Partners (Road Trippin’ Rally) Media IKEA 17 Spot Markets CYA Roadshow Radio Guerilla
  • 3.
    Y INSPIRATIONS Like all great creative works, this campaign took inspirations from a diverse group of brands, companies, people and concepts. InSPIRATIonS 3 oLD SPICE nIkE+ fARMVILLE GREY GLobAL’S Old Spice is a seventy-year-old Nike+ teamed up with Apple to Farmville quickly became the EMoTIonAL TRIGGERS brand that changed its image create a worldwide community most popular game application on All purchase decisions are without changing the essence of among runners. Nike+ builds Facebook because of its ability to emotionally based. Grey’s the product. Old Spice champions this community by encouraging capture the imagination of its users. Emotional Triggers model says the brand’s “experience” by runners to link their data with other The game allows users to manage a there are actually nine triggers positioning itself as a big brother runners and sports enthusiasts. virtual farm by planting, growing and that can improve brand relevance who doesn’t take himself too This unique network provides data, harvesting virtual crops, trees and and appeal: Pride, Empowerment, seriously. Humor became a key information and a platform for livestock. The sense of community Trust, Identification, Familiarity, creative asset for this previously social networking. and involvement among friends has Warmth, Curiosity, Relevance and earnest brand. now made this game popular with Approachability. Many of these people of all ages. emotional triggers are consistent with State Farm’s brand personality and provide new insight into how to bring a low interest, low involvement product category to life. Throughout this proposal this will indicate tactics and CHASE CoMMUnITY bUD LIGHT– REAL MEn THE TRUTH strategies that are GIVInG MoDEL of GEnIUS CAMPAIGn consistent with the nine triggers. The Chase Community Giving Through humor and satire Bud The Truth anti-smoking campaign campaign was launched in 2009 to Light’s “real men of genius” has has had a huge impact on attitudes promote giving on a local level. This arguably become the best beer toward smoking. The campaign cause branding campaign works advertising on radio. The audience presents the facts and allows the to get people involved in their local has expressed such a love for Bud target audience to interpret and form communities by allowing them to Light’s sense of humor that one their own opinions. This campaign vote for non-profit organizations spot in particular has grown to is strongly targeted toward a young that they feel deserve funding. The include a full promotional line of audience whose behaviors are money provided to these local products. Bud Light has been so still forming. The strength of this charities and community initiatives successful they now own the All campaign is in their extremely helps to promote positive change American tradition of tailgating. creative and thought provoking to neighborhoods across the nation guerilla work. and around the world.
  • 4.
    RESEARCH STRATEGY 4 GoALS RESEARCH STRATEGY PRIMARY RESEARCH TECHnIqUES SEConDARY RESEARCH 1. Identify strategically significant foCUS GRoUP TECHnIqUES characteristics of the target Helped gain insights about attitudes toward auto insurance and to audience’s “ecosystem” better understand the target audience’s thought process when it comes to choosing an auto insurance provider. DATAbASE RESEARCH 2. understand the role of parents in Mintel Reports selecting an auto insurance provider MRI onLInE SURVEYS QuantCast 3. understand the issues the target 760 surveys in 37 states Nielsen audience has with agents Arbitron 4. Identify the key attributes that make InTERCEPT CAMERA InTERVIEWS SRDS up the target audience’s ideal auto DMV SuRVEY INTERVIEWS insurance company Conducted one-on-one interviews with members of our target audience InDEPEnDEnT STUDIES while they were waiting to get their auto registrations, exams, etc. INSuRANCE SPECIFIC 5. Learn how State Farm, the Competitor’s websites competition and the insurance State Farm websites category are perceived PORTLAND INTERNATIONAL AuTO SHOW Conducted one-on-one and triad interviews with Insurance articles 6. Identify “best in class” promotional members of the target audience on the Insurance blogs practices within the category and exhibition floor. You Tube among brands aimed at the same Facebook demographic DEQ SuRVEY INTERVIEWS Twitter Conducted one-on-one interviews at an 7. Identify media opportunities Oregon Department of Environmental Quality ADVERTISING SPECIFIC Ads of the World 8. Identify high-potential sub-groups station while members of our target audience waited for get their emissions test. The Favorite Website Awards Web urbanist 9. Identify potential promotional partners uaddit CONCEPT TESTING A test sample of 50 in-demo participants completed Collegehumor Three generations a pre-campaign brand health survey and then a follow-up of State Farm Nuffy survey after a short presentation of the campaign. customers. Frederik Samuel blog Hongkiat Adweek AGENT INTERVIEWS AdFreak Interviewed State Farm agents and one agent trainee to discuss Canadian Design Resource the target audience and the challenges in marketing to it. Toxel Adoholik Coolhunter
  • 5.
    kEY fInDInGS 5 1 STRATEGICALLY SIGNIFICANT CHARACTERISTICS OF THE TARGET MARKET “ECOSYSTEM” 4 THE KEY ATTRIBuTES THAT MAKE uP THE TARGET AuDIENCE’S IDEAL AuTO INSuRANCE COMPANY The top five attributes in descending order of importance: The target audience is very tech savvy. They are accustomed to timely news and having 24/7 Internet access. They are also accustomed to having Trustworthy a variety of channels to contact businesses. Looks out for my best interests Responsive to my questions and claims Best overall value They are accustomed to immediate gratification Contemporary image (“with the times”) and will often dismiss product/services that do 5 not provide it as unimportant. This is especially HOW THE INSuRANCE CATEGORY IS PERCEIVED true of intangibles. The target audience would rather spend its money on “fun stuff” than They are experts in multitasking and often use insurance. As a result, they often only carry a liability policy. media, such as television and the Internet, simultaneously. 2 THE ROLE OF PARENTS IN SELECTING AN AuTO INSuRANCE PROVIDER Auto insurance is a low involvement, low importance category. The majority of the target audience maintains a very strong relationship with Insurance is an intangible product. It provides the target audience with no their parents. Of the target audience, eight out of ten talk to their parents sense of immediate gratification and, as a result, they are very susceptible daily. Three out of four see their parents once a week. to price appeals. They are self-conscious about admitting to any influence parents have on They know they are not very knowledgeable about car insurance but they their choosing a car insurance provider. are reluctant to ask questions because they don’t want to appear stupid. 6 HOW THE COMPETITION IS PERCEIVED BY THE TARGET AuDIENCE They are reluctant to talk about any financial assistance their parents may provide The target audience feels that current Progressive and 3 THE “ISSuES” THE TARGET AuDIENCE HAS WITH AGENTS Geico advertisements belittle its intelligence. Without education or experiencing a situation where they could have really Progressive and Geico are seen as advertising too much. used an agent the target audience doesn’t appreciate the value of agents. As a result the target audience complains of message fatigue.The target audience knows Geico and Progressive When making important purchase decisions, they prefer to deal with people spend a lot of money on advertising. only slightly older than themselves. Geico and Progressive sell on price and rarely even Dealing with agents is perceived as a hassle. The target audience believes talk about insurance. Farmers and Allstate advertising agents just want to sell them something. is fairly serious. These two different tactics leave open ground for State Farm to educate the target Agents are seen as intimidating. audience about the importance of car insurance in a humorous way.
  • 6.
    6 SWoT AnALYSIS 7 HOW STATE FARM IS PERCEIVED BY THE TARGET AuDIENCE Although State Farm is perceived as a high quality company, it is also 8 HIGH-POTENTIAL SuBGROuPS “Pro-cos” is a name developed over the course of the campaign to refer seen as expensive, old, and not technologically savvy and, therefore, to typical Progressive and Geico customers who only consider price when irrelevant by part of the target audience. shopping for car insurance. The “Good Neighbor” line of State Farm’s The high attrition rate of Geico and Progressive customers means these slogan is either a hit or a miss with the target “Pro-co” customers will be the most likely to need to find a better insurance audience. Approximately 50% of the target company soon. audience said they get it if they mentally convert neighbor to friend, while 50% of the Farmers and Allstate customers are the least likely to move to State Farm. target audience, mostly urbanites who are the main target of the campaign, think its cheesy Legacy Prospects are those individuals who have previously been covered or creepy. under their parent’s State Farm policy but are going to be on their own policy soon and, therefore, will be searching for an auto insurance company. On the other hand, “We’re There” was well received by all participants. Legacy Prospects will also be more likely to become State Farm customers because of the exposure to the kind of customer service an agent can offer, as well as the recommendation they receive from their parents. STATE fARM—MARCoM SWoT AnALYSIS A Marcom SWOT contains only those strengths, weaknesses, opportunities and threats that can be impacted by marketing communication STREnGTHS WEAknESSES oPPoRTUnITIES THREATS Overall market share leadership Low category importance among Promote the importance of Losing the edge of the Best in class claims service and the target audience auto insurance “Pocket Agent” to Geico customer satisfaction Low share of voice across all media Better use of strategic partnerships Progressive’s increasing Best in class smart phone app Perceived as expensive Increase media savviness (promote app. focus on the agent model Best “net value” Age discrepancy between the capabilities, social media, microsites) Geico and Progressive’s 70% of people who drop their young adults and the State Expose competition’s extremely high share of voice State Farm coverage come back Farm agents and their office staff high turnover rate and the marketing Resistance to agent within two years practices that cause it. experience More agents and office personnel Assume leadership voice in than any other insurance company renters coverage Most people in urban settings Promote bundling of auto and live within three miles of the renters insurance closest agent
  • 7.
    CREATIVE BRIEF Potential marketshare gains will first be reflected in behavioral changes bRoAD CoMMUnICATIonS CHALLEnGE To CREATIVE bRIEf 7 that are positive for State Farm and counter to the competition. Behavioral oVERCoME: changes are driven by changes in attitude. Attitudinal changes are driven by Low involvement category: Most young adults don’t care about new knowledge gained by the target audience. Following are the objectives insurance, until they need it. Insurance is an intangible product lacking for the three components of this hierarchy: instant gratification. Low visibility: Compared to their competition, State Farm has a very low share of voice. bEHAVIoRS To CHAnGE Lack of connection: The slowness to adopt new marketing technology, State Farm has gained the image of not staying “with the times.” Plus, Toward State Farm Toward Competitors (Pro-cos) State Farm’s advertising has not used creative approaches that attract Visit ThereTown.com Ask informed questions or resonate with young adults. Participate in games and promotions Share their negative opinions Contact an agent with peers. Join the Legacy Club SPECIfIC CoMMUnICATIonS CHALLEnGES: Bundle auto and renters insurance Insurance is important Become a brand advocate Agents add value State Farm is price competitive ATTITUDES To CHAnGE PERCEPTUAL MAP: Toward State Farm Toward Competitors (Pro-cos) This perceptual map was developed with the assistance of focus groups Realize that car insurance is important Believe competitors want that discussed the personality and focus of competitive ad campaigns in the Believe agent relationships add value customers to stay ignorant insurance category. It helped identify the “open ground” in the auto Feel that State Farm “has their best Realize that cheap isn’t insurance advertising category. interests in mind” always cheap and easy Realize you don’t have to pay more isn’t always easy to get the best Believe that sooner or later they will Allstate need their auto insurance knoWLEDGE To CHAnGE Toward State Farm Toward Competitors (Pro-cos) State Farm has great discounts and is Extremely high rates of very price competitive customer turnover 70% of customers that leave State Farm Lack of local support return within two years Virtually no community Sometimes competitors ask State Farm involvement to process their claims State Farm has the best net value
  • 8.
    8 CREATIVE bRIEf PoSITIonInG STRATEGY/CREATIVE ExECuTIONAL CONSIDERATION: In order to be effective, yet consistent with TRIAnGULATIon: company values, the campaign must meet the following standards: The creative strategy revolves around two complementary concepts Sense of humor Hip/Contemporary and a strong battle cry. Entertaining Accepting/Approachable Empathetic Trustworthy ROAD TRAVEL TRIP ACCESSORY Leadership voice Slight sense of urgency Edgy yet tasteful Authentic/Sincere STATE fARM IDEnTITY ALTERnATIVE LoGo CYA State Farm recently went through a RoAD TRIP METAPHoR (LIFE IS ONE BIG ROAD TRIP) signature revision and that was definitely a step in the right direction. While a new logo was not part of the case The road trip is a staple of American culture and youth deliverables, a new logo is part of this proposal. This new It’s seen as almost a right of passage logo is very much in keeping with the design school Offers many opportunities for storytelling reflected by Nike and Apple, two logos with great affinity Consistent with one State Farm program currently underway among young adults. A sample application of the new logo on a few elements is presented, just to show how it could work. In no way would this campaign be dependent on the TRAVEL ACCESSoRY: use of this logo or be diminished by not using it. Position State Farm as a travel accessory rather than a legal necessity Accessories are high involvement purchases that are more SHoRTEnED TAGLInE appealing to the average consumer than insurance As discussed in the key research findings, the People are willing to spend more time and money on accessories current eight-word tagline is not particularly strong with this demo. The two strongest words implied by the tagline are “We’re there.” We’re There. CYA AS A bATTLE CRY: Instead of creating a new tagline or not using CYA is a well-known term for protecting yourself the existing one, we propose this shorter, It also makes a three part battle cry stronger version. CoverYourAuto CoverYourAssets CallYourAgent CYA is also digital shorthand for See You…which is what State Farm agents hope to do.
  • 9.
    MEDIA & CREATIVE Contraryto conventional wisdom, the target audience spends more MEDIA STRATEGY + CREATIVE EXECUTIonS : TELEVISIon The overall objective of the media strategy is to achieve a higher level of visibility across a wide variety of media platforms without the message fatigue TELEVISIon 9 discretionary time with traditional associated with Progressive and Geico. A secondary objective is to reduce the Television should be included media than with online and mobile “not with the times” image of the company through the effective use of digital in the media mix due to the media. They also spend a great media as well as a more contemporary brand personality in all media. high concentration of the target deal of time multitasking, watching audience exposed to it every television, surfing the web, or using THE MEDIA PLAN EMPHASIzES REACH FOR THE FOLLOWING MARKET, week. According to an August a smart phone. This drives the MEDIA AND MESSAGE FACTORS: 2009 Mintel report: creative by forcing cross-platform The brand is well established 11.77 average hours spent integration between those media The message is new and simple watching television each week and others. According to MRI The campaign is attempting to make the product more “high involvement” 39% “often or usually” surf the studies, the target audience is The product is purchased infrequently Internet while watching television also heavy users of magazines as The ads will stand out in the category 56.7% live in a household that well as radio. Overall, the target New media are being used for the first time subscribes to cable television audience is heavily engaged in The message fatigue levels of Geico and Progressive must be avoided five ad-supported media: television, Internet, magazines, Network advertising will be radio, and mobile. Reach and frequency goals plus cost efficiency goals are reported with the limited to CBS for the launch of media flow chart on page 28. the promotional game on The The media strategy will also reflect Amazing Race. seasonal and regional realities. THE TOTAL MEDIA MIx INCLuDES: According to agents interviewed, Television including network, online and cable CAbLE TELEVISIon slight seasonal highs occur in National magazines and corresponding online sites SELECTIonS: the spring and fall. State Farm is Internet advertising including social network engagement ads stronger overall in the Midwest Website modifications, social media and mobile media and South and less strong in key Radio in strategically selected spot markets markets on both coasts, according In-game ads to recent Mintel data. Interactive promotional game Campus media including cable television and newspapers Two guerilla programs, one being a traveling exhibit and the other a promotion with IKEA aimed at renters A direct mail and online membership program aimed at State Farm agents, Legacy Prospects and their parents
  • 10.
    10 TELEVISIon Online television offers target 46 percent of 18-24 year olds The appeal of online commercials specific advertising as well as a would rather watch a TV show, has increased as viewers are given captive audience for the ad before, movie or short video with a choice of three different spots during, and after videos and shows. commercials than pay to watch it to watch. without commercials. SPoT #1: ACCESSoRY 1. 2. 3. 4. 5. 1 1. 2 2. 3 3. 4 4. 55. Girls leaving a club walking One of the girls approaches John points out the cars Close up of the rims Shot of the lavish interior toward a guy, admiring his car. the guy. features. Girls leaving a café walking one of the girls approaches One of the girls approaches John points out the cars John points out the Close up of the rims. Shot of the interior. Girls leaving a club walking Close up of the rims Shot of the lavish interior towardthe girls: Hey, there’s car. One of a guy, admiring his the guy. Emily. John: Hey car’s features. got the John: Thanks! I John: It comes with 20” sport John: ...and a Nav/Media toward a guy, admiring his car. the guy. features. John! Emily: Nice car. premium package, it’s tricked wheels, xenon headlights with system out. daytime drving lights... Emily: Hey, there’s John! John: Hey Emily. John: Thanks! I got the John: It comes with 20'' John: ...and a nav/Media One of the girls: Hey, there’s John: Hey Emily. Emily: nice car. John: Thanks! I got theit’s premium package, John: Itwheels, Xenon sport sport comes with 20” head- John: ...and a Nav/Media system John! Emily: Nice car. premiumout. tricked package, it’s tricked wheels,with daytime driving lights xenon headlights with system out. daytime drving lights... lights... 6 6. 7 7. 8 8. 9 9. 10 CoverYourAssets 10. CoverYourAuto CYA End Card 6. 7. 8. 9. 10. CallYourAssets Cover Your Agent Cover Your Auto Call YourCYA Agent State Farm End Card Cover Your Auto Emily looks quizzingliy atat Emily looks quizzingly John shrugs and tries to John trying to impress Emily turns and walks away. Emily turns and walks away. Girls walking away giggling. Girls walking away giggling. Copyand State Farm logo. Copy and State farm logo. Cover Your Assets John. John. Emily. downplay the question Call Your State Farm Agent Emily looks quizzingliy at Emily: nice but, who’s John shrugsIand tries to John: oh, got something Emily turns and walks away. Emily: See ya! Girls on the surface online Vo: walking away giggling. CopyLife is a trip. Travel Vo: and State Farm logo. Emily: Nice...but,this? insuring all of who’s John. downplay Ithe question John: Oh, got something cheap online Emily: See ya! VO: On the surface online insurance sounds great, VO: Life is one accessory you with the a trip. Travel with insuring all of this? cheap online Emily: online!? insurance sounds great, until until you look under the the one accessory Cover your can really trust. you can Emily: Online!? you look under the hood. hood. really trust. Cover your auto,call auto, cover your assets, cover State farmcall your your your assets, agent. Emily: Nice...but, who’s John: Oh, I got something Emily: See ya! VO: On the surface online VO: Life is aagent. State Farm trip. Travel with insuring all of this? cheap online insurance sounds great, until the one accessory you can Emily: Online!? you look under the hood. really trust. Cover your auto, cover your assets, call your State Farm agent.
  • 11.
    TELEVISIon 11 onLInE TELEVISIon SELECTIonS: ANNuAL AuDIENCE DELIVERY OBJECTIVES FOR NETWORK TV, ONLINE VIEWING AND CABLE TV. Family Guy, The Office, American Idol, 24, Lost, Modern Family, Saturday Night Live, Chuck, Target Impressions The Simpsons, 30 Rock Hell’s Kitchen Scrubs Community, The Office 241,000,000 Aggregate TRPs 730 SPoT #2: RoAD TRIP *In produced spot, the role of the agent will be played by LeBron James. 1. 2. 3. 4. 5. 1 1. 2 2. 3 3. 4 4. 5 5. Artichoke Sign Artichoke Sign State Farm agent sitting Two guys approach the car. After nishing a bag of chips Time lapes - Agent asleep in Worlds largest artichoke sign shotgun in a parked car - The agent quickly climbs in the driver tosses the wrapper the back seen through window. State farm agent sitting State Farm agent sitting cleaning the side view mirror. Twoback unnoticed the car. guys approach the car. the guys approach and they After finishing the agent in After nishing a a bag of in back, hitting bag of chips Time lapes - Agent asleep in in Time lapse- Agent asleep Worlds largest artichoke Worlds largest artichoke sign shotgun in aa parked car shotgun in parked car - The agent quickly climbs in in The agent quickly climbs take o down the road. chips the tosses the wrapper the driver driver tosses the face the back. the back sign seen through window. seen through window. cleaning the side view mirror. cleaning the side view mirror. the back unnoticed and they the back and they take off wrapper in thethe agent in in back, hitting back hitting on theirdown the road. take o road trip. the face in the face. the agent Audio: Agent humming. Audio: Mu ed conversation Audio: munch, munch munch... Audio: Agent snoring. Co-pilot: Wanna check it out? between the two guys talking Audio: The two guys Driver: Did you catch the game Driver: munch, munch, Driver: Sure. Co-pilot: Wanna check it out? Audio: Agent humming. Audio: thier road trip. about Mu ed conversation talking about their Audio: munch, munch munch... last night? munch Audio: Agent snoring. Co-pilot:Sure your roll, you’re Driver: Wanna check it out? Slow between the two guys talking road trip. Driver: Did you catchgame Did you catch the the game Driver: Sure. the exit roll, gonna miss Co-pilot: Slow your about thier road trip. last night? last night? Co-pilot: Slow your roll, you’re you’re gonna miss the exit! gonna miss the exit 6 6. 6. 7 7. 7. Car Crash 8 8. 8. 9 CoverYourAssets 10 9. 9. CoverYourAuto 10. 10. Car Crash CallYourAgent The two stare at the giant The two guys stare at the The car slowsto get a a better The car slows to get better Agent leans forward between Agent leans forward between Copy and State farm Logo. Copy and State Fram Logo Agent lowershis clipboard and Agent lowers his clipboard and giant artichoke in amazement. artichoke in amazement. look and gets hit from behind. lookand gets hit from behind. the seats and begins the seats his eyes slowlyto the window. his eyes shift shift to the The two stare at the giant The car slows to get a better Agent leans forward between explaining what to do Copy and State Fram Logo Agent lowers his clipboard and window artichoke in amazement. lookand gets hit from behind. the seats and begins his eyes slowly shift to the Driver: Whoa... that thing Audio: CRUnCH! Agent: You guys okay? explaining what to do Vo: Travel with the one Agent:...That’s pretty much window is HUGE!!! Guys: Yeah accessory you can really it. We will take care of Driver: Whoa...that thing is Audio: CRUNCH! Agent: You guys first... Agent: Good, okay? VO: Travel withState farm trust... your the one the rest. (Pause) Did you Agent: ...That’s pretty much it, HUGE!! Guys: Yeah agent. accessory you can really trust, guys see the size of this Sate Farm agents will take care Driver: Whoa...that thing is Audio: CRUNCH! Agent: You guys okay? Good, rst... VO: Travel with the one your State Farm agent. artichoke!? Agent:rest. (pause) Did you it, of the ...That’s pretty much HUGE!! Guys: Yeah accessory you can really trust, Sate Farm agents of this care guys see the size will take Agent: Good, rst... your State Farm agent. of the rest. (pause) Did you artichoke? guys see the size of this artichoke?
  • 12.
    12 MAGAzInES MAGAzInES Magazines are highly used by our target audience, indexing at 126 and until you open it up and see that it’s 118 in quintiles I and II. Magazines are able to offer a high degree of knot cool. audience segmentation and selectivity. Other reasons we chose to include magazines: Finally time to CYA? Average hours spent by 18-24 year olds reading magazines each week: 1.50 18–24 year olds “affected” by a magazine ad in the past week: 39% The ability to deliver a tactile message to a large number of people get burned. Finally time to CYA? Life’s a trip. Travel with the one accessory you can really trust... Your State Farm Agent Life’s a trip. Travel with the one accessory you can really trust... Your State Farm Agent www.theretown.com www.theretown.com We’re There. We’re There. PRInT AD #1 PRInT AD #2
  • 13.
    MAGAzInES 13 PRInT AD #3 TRADITIonAL AnD onLInE PRInT SELECTIonS: the world turns on you. Finally time to CYA? MAGAZINE Life’s a trip. Travel with the one Four full-page bleed inserts feature accessory you can really trust... Your State Farm Agent quirky roadside attractions and odd things that might happen www.theretown.com there. The ad copy is designed to entertain and make a point about We’re There. the importance of dealing with the right insurance company. 15-minute car insurance sounds good, until A webcam interactive road trip map will be on the back of time is against you. each insert. When the map is held up to a webcam, it will Finally time to CYA? ANNuAL AuDIENCE DELIVERY activate hidden content on ThereTown.com. OBJECTIVES FOR INSERTS AND ONLINE MAGAzINE ADVERTISING: Target Impressions 215,037,000 Aggregate TRPs 652 Life’s a trip. Travel with the one accessory you can really trust...Your State Farm Agent www.theretown.com We’re There. PRInT AD #4
  • 14.
    14 RADIo RADIo SELECTED DAYPARTS AND FORMATS: Seattle Radio has shown a resurgence Weekday, 10:00 am – 3:00 pm (109 index) Portland recently among the target audience. With more avenues to Weekday, 7:00 pm – midnight boston listen (the car, online streaming and (180 index) mp3 players acting as portable FM CHR, Country, urban, Alternative Philadelphia players), radio is a good medium for formats (terrestrial and streaming) Sacramento Denver Washington, D.C. a mobile audience and a good San francisco-San Jose medium to support or follow According to a very recent Mintel Charlotte television. A majority of radio study, State Farm is strong in usage is still in the car, making it mid-America and less so on the Atlanta Los Angeles a contextually relevant medium. coasts. Radio is the medium that Phoenix provides a regional flexibility. Of the Dallas Average hours spent by 18-24 top 25 MSAs, the map shows where year olds listening to radio each radio will be used. Houston orlando week: 5.38 Tampa 18-24 year olds “affected” by a Miami radio ad in the past week: 34% SPoT ANNuAL AuDIENCE DELIVERY #2 OBJECTIVES FOR SPOT MARKET RADIO IN 17 MSAS 1 SPoT # (funn y Target Impressions Hey, voice) 165,000,000 I just Aggregate TRPs Farm got b a ac mone gent. Tur k from m 500 y. ns ou y Sta t I’m t er: money. (Laug savin e Announc parents Why hter f rom g g You to ok your yo mone u laughin y on phon u ister sfx) y’s no g?!? Savin ) e (cash reg nts car. Anno t funn your pare u At St ncer: y! g You took at (car sfx) ir discou nts ISN’T e Farm, s take the f a busin unny…It’s ving mone Now you can ess! serio y agent! Cove us and their ling isn’t fun? Asse r you r Aut said stea er your ts o, Who uto, Cov State , Call you Cover you Cov er your A gent. hope Farm , r Age nt r all your A nd we to CY we’re the . Assets, C there…a A! re…a we’re nd w Sta te Farm, e CYA hope to
  • 15.
    onLInE ADVERTISInG 15 onLInE ADVERTISInG Synced banner ads were AD #2 is a take-off of the “World popularized by the Apple-PC turns against you” ad. The world’s ANNuAL AuDIENCE DELIVERY Eighty-two percent of the target OBJECTIVES FOR ONLINE campaign where action in a tile largest world drops off its pedestal ADVERTISING audience uses the Internet daily ad would spill into another online and starts rolling across the with 14 hours per week being the ad space such as a headliner headliner left to right. When it hits Target Impressions average amount of time spent for 146,237,000 or a tower. The State Farm the right end of the ad space, it discretionary use of the medium. Aggregate TRPs CYA campaign features two drops from sight and reappears 443 synced banners. in the tile space below where it Synced banner ads will be used chases a car. Copy similar to the on various websites because they print ad is used in this banner ad. AD #1 uses the fun appeal of offer a higher rate of effectiveness solving vanity plates to pull people and engagement than normal static in. Viewers can try to solve the banner ads. While the following site AD #2 plate and submit their own for selection features a number of sites the chance to have it appear on with broad appeal, the State Farm a subsequent ad. The tile and synced banner ads would be placed the headliner ad space interact. only in front of the target demo using LOGO INFORMATION. The vanity plates shown would all the behavioral targeting data mined #FFF100 / “FUNNY” COLOR #4EC7EC / “OR” COLOR #EF4723 / “DIE” COLOR FOR ANY QUESTIONS ON LOGO USAGE, YOU CAN EMAIL LIZ@FUNNYORDIE.COM & NATE@FUNNYORDIE.COM have something to do with auto or Off the shelf car insurance sounds great, by the sites. until the world turns on you. AND THEY CAN ANSWER ANYTHING FOR YA. #000000 / BORDER COLOR renters insurance. The clue for this PREFERRED LOGO LAYOUT. one is “When you are this, you are Finally time to CYA? » CANNOT BE ON BACKGROUND LIGHTER THAN #444444. y the » CANNOT BE PLACED ON PATTERN. (STRIPES ARE ALSO OUT) » CANNOT BE TAKEN OUT OF RATIO/WARPED IN ANY WAY. » CANNOT CHANGE COLORS. » CANNOT ADD ANY POST EFFECT. (EX. DROP SHADOW/GLOW) more likely to have an accident” . The answer is “late and lost” . » CAN BE PLACED ON ANY COLOR. » CANNOT BE PLACED ON PATTERN. (STRIPES ARE ALSO OUT) » CANNOT BE TAKEN OUT OF RATIO/WARPED IN ANY WAY. » CANNOT CHANGE COLORS IN ANY WAY. ty Plate Game! » CANNOT ADD ANY POST EFFECT. (EX. DROP SHADOW/GLOW) The one accessory you can trust » ONLY TO BE USED IN SCENARIOS WHERE THE ABOVE LOGOS WILL NOT WORK AND/OR SURROUNDED BY OTHER LOGOS IN ONLY ONE COLOR. » CANNOT BE PLACED ON PATTERN. (STRIPES ARE ALSO OUT) » CANNOT BE TAKEN OUT OF RATIO/WARPED IN ANY WAY. » CANNOT ADD ANY POST EFFECT. (EX. DROP SHADOW/GLOW) » CAN ONLY BE USED IN #FFFFFF & #000000 POSITIONING. DO NOT PLACE ANY OBJECT/LOGO WITHIN AN EQUAL DISTANCE OF THE FUNNY OR DIE LOGO L8NOff Vanity Game! turns sounds great, the shelf car insurance Game Plate X X Play the Play the X X X LsT until the world Vanity Plate Game! Vanity PlateX on you. The one accessory you can trust The one accessory you can trust The one accessory you can trust World’s Largest World’s Largest World 3 mil. rld World 3 mil. rld CLICK 4 HINT Finally time tocauses of accidents 1 of the biggest CYA? Life’s a trip. Travel with the Vanity Plate Game Vanity Plate Game one accessory SO SOLVE IT Late & Lost Suggest a CLICK 4 HINT 1 of the biggest causes of accidents CLICK 4 HINT 1 of the biggest causes of accidents CLICK 4 HINT 1 of the biggest causes of accidents you can SO SO NEW PL8 SOLVE IT SOLVE IT SO SOLVE IT Late & Lost Late & Lost Late & Lost Suggest aa Suggest Suggest a NEW PL8 NEW PL8 really trust... ANSWER Late & Lost ANSWER ANSWER ANSWER Late & Lost Late & Lost Late & Lost NEW PL8 your Play to win it Enter UR Suggestion Here!! Enter UR Suggestion Here!! Enter UR Suggestion Here!! State Farm agent. Play to win it SUBMIT SUBMIT in PRG !!!! in PRG SUBMIT AD #1 We wanna CYA! W wanna CYA! W We 8 Enter UR Suggestion Here!! PL8 ME 8 PL8 ME PL8 ME 8 SWP LTRS SWP LTRS SWP LTRS Play to win it W We wanna CYA! Click 2 find an Click 2 find an Click 2 find an HUH? HUH? HUH? agent near YOU! agent near YOU! agent near YOU! SUBMIT in PRG !! PL8 ME 8 SWP LTRS We wanna CYA! W Click 2 find WorldLargest an3 mil. World’s rld HUH? agent near YOU! Life’s a trip. Travel with the one accessory you can really trust... your State Farm agent.
  • 16.
    16 WEbSITES, SoCIAL MEDIA + MobILE THREE SCREEn MobILE Two mobile media platforms, smart STRATEGY oVERVIEW phones and ad capable GPS The State Farm navigation systems will be used CYA campaign for the CYA campaign. will utilize a three screen strategy. THEREToWn.CoM ADAPTATIonS TELEVISIon As described earlier State Farm’s ThereTown.com already in the media strategy section, the exists to attract the target audience. television screen will be used for With slight modifications and network and cable programming and additions, it can reach its full for a multitasking media event using potential and capitalize on the the television screen, the computer investment and platform. Expanding screen and a smart phone at the the microsite with engaging features same time. will communicate a hip brand personality as well as branded InTERnET information that conveys the The “Coffee Café” Hub The center of activity In addition to a strong synced banner importance of insurance, the value and updates for digital ad campaign and repurposed of agents and the importance of media and the PRG. websites, the computer screen value, rather than simply a low price. will be used for: IMPROVE uSER PRG Widget ENGAGEMENT Facebook in support of the PRG and Create more multi-faceted virtual the Good Neighbor Network cause locations like “The Hub” which branding program functions as a home base for digital Twitter post “Lifestyle Tip of the Day” media assets and the PRG. Examples include a video player, free SAMPLE LIfESTYLE TIPS MP3s, branded avatars, an agent phone book, and a leader board Having your license plates stolen is a huge illustrating the progress in the PRG. hassle. Protect them by checking their tightness with a wrench and placing a few STRENGTHEN drops of solder on the bolts. COMMuNICATIONS Walking 30 minutes four times a week can Create icon navigation links to all extend your life by 10 years. social media efforts, Statefarm.com, Don’t drink if you are HALT: Hungry, Roadtrip Nation, Facebook, and the Angry, Lonely, or Tired. Good Neighbor Network. If your trunk rattles, your music is too loud! Save your hearing and turn it down.
  • 17.
    ar. 3. After nishing a bag of chips 4. Time lapes - Lebron asleep 5. Worlds largest artichoke e the driver tosses the wrapper in the back sign seen through window. n in back, hitting Lebron in the face WEbSITES, SoCIAL MEDIA + MobILE 17 Co-pilot: Wanna check it out? n Driver: Did you catch the game Driver: Sure. ng last night? Co-pilot: Slow your roll, you’re AGEnT WEbSITE TEMPLATE gonna miss the exit State Farm’s current online effort to promote its agents is under utilized. The following recommendations will help showcase the company’s best assets, its agents: ABOUT ME My Specialties 1 2 My Hobbies Give agentsleaning to Agent the ability End Card update navigation bar to What I Can Do For You S TAT E FA R M JOHN’S TIPS forward customize the lower footer by include the following agent Environment Favorite Road Trip Destinations choosing their favorite State generated information: Safety Coverage Favorite Portland Destinations Helpful Hints Farm commercial for the lower customer testimonials, five This section ties into left box and to post “Did You interesting facts, favorite the road trip feel. It This section will Know?” tips that reflect their road trip destinations, and include interesting allows the agent to specialties in the center box. examples of community Agents will be lowers his facts about the agent note their favorite ter 8. Lebron leans forward 9. Copy and State Fram Logo 10. Lebron able to wacky roadside involvement. choose their favorite and State Farm. nd. between the seats and begins clipboardand his eyes slowly State Farm videos. attractions, as well as explaining what to do shift to the window their own lifestyle tips. Lebron: You guys okay? VO: Travel with the one Lebron: ...That’s pretty much it, Guys: Yeah accessory you can really trust, Road Trippin’ Rally Good neighbor fan Downloads SoCIAL MEDIA Sate Farm agents will take care Lebron: Good, rst... ThereTown This tab will postyour State Farm agent. a network of the rest. (pause) Did you Fans will be able to This will link fans leader board, link to This tab will post a leader download commercials, the size of this dominant social network will be used to build awareness and guys see This to ThereTown.com the game and give board and step by step artichoke? the dashboard widget info and tips on instructions of how to and the Pocket Agent. participation in the PRG and Good Neighbor Network cause the game. enter a cause and vote. branding program. become an Agent This tab will give New profile pictures showing things such as the Pocket Agent app, information about why becoming a interesting visuals from the print ads, the PRG and local civic projects State Farm agent funded by State Farm. is a great career opportunity, especially New menu bar with new tabs for ThereTown, the PRG, the Good for women. This will Neighbor Network and Career Opportunities link to the “become an agent” section Engagement and interaction will be stimulated by polls, lifestyle tips, on the State Farm PRG clues, and questions about cars, sports, music and insurance. website. Engagement Ads ANNuAL AuDIENCE DELIVERY Ads on the right side of OBJECTIVES FOR ENGAGEMENT profile pages will promote ADS ON FACEBOOK Wall various parts of the cam- State Farm will ask paign includingthe PRG Target Impressions questions about insurance, and the cause branding 66,000,000 cars, and other topics. program. Here is an ad Aggregate TRPs State Farm will also 200 create value by posting that connects with the lifestyle tips. copy on the print ads.
  • 18.
    18 MobILE MEDIA + In-GAME ADVERTISInG MobILE AUTo nAVIGATIon games regularly. Fifty percent of Console titles: Gran Turismo 5, DEVICES casual PC gamers and more than Forza Motorsport 3, Mario Kart Wii, Mobile media is now broken into four utilize Garmin GPS Navigation 60 percent of mobile gamers are Burnout Series and Need for sub-platforms, two of which will be Devices and Ford’s new Sync women. Online connections to Speed Series used for the CYA campaign. platform with integrated lifestyle console games and casual PC tips and sponsored “insider places” games are a great way to relate Online casual game sites: SMART PHonES in addition to agent locations and State Farm to young adults. Addictinggames.com, Expand the Pocket Agent to include pop-up ads.39 Popcapgames.com, iWon.com involvement with the PRG and Action/adventure, sports and racing internal agent locator maps. In-GAME ADVERTISInG are the three most popular console ANNuAL AuDIENCE DELIVERY Develop a series of road trip inspired gaming genres. Board and card OBJECTIVES FOR Four Square objectives with badges The video game consumer segment games are the most popular among IN-GAME ADVERTISING and prizes earned through continues to grow rapidly, with casual PC gamers. Target Impressions “Check-Ins” at specific brick and women being the fastest growing 79,700,000 mortar promotional partner locations. subgroup. Sixty-four percent of There are multiple platforms and Aggregate TRPs 18-25 year olds own or play video titles selected for both console and 242 PC games. Consoles and networks: xbox 360 (xbox LIVE), Nintendo Wii (Nintendo Wi-Fi) and PS3 (PlayStation Network) 76° partly cloudy 76° 21 partly $ cloudy 21 $ Your Status Your Status You’ve reached the Ball of Twine. 65 MPH You’ve reached the Ball of Twine. 65 MPH You’ve received the ball of twine badge. You’ve received the ball of twine badge. Ball of Binoculars Shotgun Cuckoo Navigator Twine Rider Clock Ball of Binoculars Shotgun Cuckoo Navigator Twine Rider Clock
  • 19.
    PRoMoTIonAL REALITY GAME 19 RoAD TRIPPIn’ THE STARTInG PoInT THE GAME This will be a monthly promotional Along the way, on side trips and RALLY (PRG) at each attraction checkpoint, reality game, a combination of road trip and race, where there will be challenges that teams oVERVIEW participants will be encouraged to must complete in order to move on Gaming is one of to the next destination. These form a team of two people. The the two fastest expand- challenges include: game will leave from ThereTown ing media categories, especially with the virtual car setting out on a among 18-25 year old women. This Trivia journey to visit an off-beat is important because young women Puzzles roadside attraction like the ones have been the fastest growing seg- Solve the vanity plate featured in the print ads. Teams ment of the car buying population. Safe driving quizzes must complete various tasks in Gaming provides State Farm with order to progress in the game. a perfect opportunity to achieve As a reward for completing these some important communications challenges, players will receive goals while providing the partici- pants some fun entertainment and The launch of the PRG will coincide with the season finale of CBS’s CYA level-ups. These level-ups include: Amazing Race. On the final episode a chance to win many great prizes. Car upgrades of the Amazing Race, the contestants will have to take Protection upgrades The goal is to use this cutting edge Equipment (chains, fog lights) a picture of a Quick engagement platform to bring the Gas for the road Response Code (QRC) to target audience closer to State get their next clue. The Farm by creating an interactive host of the show, Phil The PRG will gaming and social network Keoghan, will explain reside in connection. The game will not only what the contestants ThereTown be used to show that State Farm is are doing and inform tech savvy, it will also tout the im- viewers how they can portance of insurance, demonstrate start an amazing race the importance of an agent, prove of their own by taking price competitiveness, and leverage a picture of the QRC the power of social media. at the end of the show. This will be done to WHY PRG’S WoRk integrate the PRG into ‘10 A promotional reality game is a the television program, hybrid platform that combines the which will heighten the intrigue of pure alternate reality engagement factor as games with the prizes of traditional well as State Farm’s contests, both powered by the reputation as being generational addiction to tech savvy. social media.
  • 20.
    20 PRoMoTIonAL REALITY GAME 65 MPH 210 $ 76° partly now playing Jamie’s radio GOLDEN EARRING Radar Love 65 MPH 210 $ 76° partl y now playing Jamie’s radio now playing Jamie’s radio GOLDEN EARRING Radar Love cloudy cloudy Drivers now driving Drivers Driversand OR JamieOelrich Portl NOW DRIVING NOW DRIVING F Sex Age 25 Jamie Oelrich Jamie Oelrich Portland OR Sex F co–pilotsPortland OR Sex F Age 25 Age 25 RyanGraven Portland OR Sex M CO-PILOT CO-PILOT Age 24 Ryan Graven Ryan Graven Portland OR AdamWilkins Portland OR Sex M Sex M Age 24 Portland OR Age 24 Sex M Age 32 ATTRACTION 2 MILES WORLD’S Map Map LARGEST BALL OF TWINE NEXT EXIT Map Progress 89mi. Progress 89mi. Progress 89mi. Road Games Road Games L8NLST Road Games Your Car L8NLST Your Car YourCar Contact Your Contact Your State Farm ContactYour Agent Insurance State F Farm State Agent arm Agent YOUR DISCOUNTS As in life, problems will arise. There Gamers can control the price they •Good Driver discount •Defensive Driving Course discount will be accidents, speeding tickets, pay for insurance through the •Accident-Free discount flat tires, chipped windshields, etc. following discounts: •Anti-Theft Device discount This will yield the opportunity to •Passive Restraint discount showcase State Farm’s role as an Good Driver discount •Vehicle Safety discount important accessory on the Road Defensive Driving Course discount •Combo auto and renters discount Trip of Life and also insert Accident-Free discount helpful hints for life, the importance Anti-Theft Device discount of good insurance and the value of Passive Restraint discount a good agent. Gamers will be able Vehicle Safety discount The PRG is also intended to show the to control: Combo auto and renters discount players that State Farm is price competitive. Clicking on the insurance Who’s driving level icon will display the amount of What speed to travel coverage currently in place and how What coverage is needed much is being paid per month. The Gas tank level following discounts are earned through What equipment to use in different level-ups achieved in game play. weather conditions.
  • 21.
    PRoMoTIonAL REALITY GAME 21 MULTI-SCREEn InTERnET IDLE SCREEn THE RoLE of using monthly media partners, Hours before the PRG launches, InTERACTIonS gamers that visit promotional part- Idle Screen will be utilized to let LEbRon JAMES ners’ websites and register or down- potential gamers know that “the Users will be challenged to find LeBron James plays three roles in load something will get a code or find challenge is going to begin, register promotional codes in a variety of this campaign. In his first role, he an answer to a question. now.” While Idle Screen currently media vehicles. Different appears in one of the two television has a low level of participation, ac- multi-screen vehicles include: commercials. Next, a digital LeBron foUR SqUARE tivations are increasing rapidly. This will serve as host for the State Farm A new app that allows users to is exactly the kind of digital play TELEVISIon PRG. Here, he will give helpful tips share tips about challenges and that will change State Farm’s image Participants will have the and explanations of the various as- communicate with one another. to a company that is “really with it.” opportunity to use their DVR to pects of the game. Pop-up LeBron This app will allow people to will be there to explain when your find hidden codes in shows spread the word and get new car has stopped, how to complete and commercials. players involved. a challenge or just simply invite you to play Road Games…“Let’s play!” SMART PHonE LeBron will serve as Lastly, LeBron will also appear in Kameraflage will entice players to the host of the Road Trippin’ Rally. the second generation of synched go out into their community to banner ads. brick and mortar locations of promotional partners and take a picture of promotional posters, 65 MPH 210 $ 76° partly now playing Jamie’s radio GOLDEN EARRING Radar Love thus revealing a code only visible cloudy with a camera phone. Drivers Map qRC Progress 89mi. Gamers will be directed to use their smart phones to take a picture of Road Games QRCs that will be placed in SlugBug promotional partners’ locations Vanity Plate State Game and in magazine print ads. The STATE fARM WIDGET A to Z QRC will automatically take them upon registration gamers will Bingo to a promotional Truth or Lies get a free downloadable partner’s web- desktop widget that dr Driving NW with 28 miles Your Car Lets play! to Portland site to find will track the team’s a code. movements and Life is a Highway Contact Your State Farm Tom Cochrane keep them up I’m Hungry, Wanna stop at Vodoo Donuts to refuel? Agent to date on 76 65 MPH the team’s 65 MPH progress.
  • 22.
    22 PRoMoTIonAL REALITY GAME THE RoLE of THE PRIzES All promotional partners were Square. Participants will share MEDIA PARTnERS Teams will compete for monthly selected because of their popularity their findings and success with one Media partners will play a prizes provided by the promotional with the 18-25 demo. another creating a more realistic significant role in the success of partner for that month. All teams and genuine experience. The PRG’s the PRG as well. Running that successfully complete the MoRE THAn A GAME website will be a social platform for advertisements and promotional monthly road trip will be entered The advantage of the PRG platform teams. They will be able to chat, codes through media outlets such into a lottery to win the prizes. is the immersion that participants play road trip games, share music, as Adult Swim, MTV, ESPN, Completions are cumulative. Every experience. However, the and more. Comedy Central, Maxim time the trip is completed, it participants must be enticed to Magazine, and Cosmopolitan will increases the number of chances a join and their interest must be open the door to a wider viewing team has to win. Monthly winners maintained. In order to do this, the base and offer more will then compete one final time at PRG must build mystery around the promotional opportunities. the end of the year to win a spot game by letting gamers discover on an upcoming Amazing Race the game’s plot and codes. Brick & mortar promotional partners season. No purchase at the brick Gamers will spread the word will get more foot traffic because & mortar partners is necessary. No using Facebook and social media the PRG directs participants to their purchase or quote is required to aspects of the PRG like Four locations for promotional clues. play the game. In turn, State Farm will get prizes plus in-store and online promotional assistance from these partners. DATE 05.10 06.10 07.10 08.10 09.10 10.10 11.10 12.10 1.11 2.11 3.11 4.11 5.11 bRICkS & MoRTAR PARTnER # of US 1,900 1,218 4,433 900 37 231 5,800 11,068 852 1,750 2,287 Online LoCATIonS 25,000 MEDIA PARTnERS MAGAZINE MonTHLY (10) $20 (10) $50 (3) $100 (10) tickets (5) $200 (10) iPods (5) $100 (10) $50 (10) (5) $200 (10) Nike+ (30) 6” (10) $50 PRIzE gift cards gift cards gift cards to winter shopping shopping gift cards Garmin shopping sportbands sandwiches gift cards x-Games sprees sprees GPS sprees in Aspen
  • 23.
    GUERILLA MEDIA 23 GUERILLA MEDIA IKEA has 37 stores with more locations to come. Each store As Mini Cooper and the Truth will feature the following: campaign demonstrated, guerrilla media is one of the most effective Bright red banners, that stand out ways to reach an elusive target against IKEA’s blue and yellow, will audience. The key is engagement. be hung from the ceiling of Advertising that is fun and IKEA entrances. interactive is especially A studio apartment display will appealing and when delivered in show how many great IKEA home the right location and the right way, furnishing items can nicely go into it can reduce exposure to people a small space. The exterior wall of not in the target audience. the display will be wrapped in red and decorated with promotional tag lines and logos. The walls will THE “CoVER YoUR invite IKEA shoppers to see that ASSETS” Co-PRoMoTIon everything within the space could WITH IkEA be covered by State Farm renters At some point, most emerging insurance for very little money. adults leave the nest and A neighboring showroom or kiosk establish their own homes, often will be a State Farm office where buying furniture and other shoppers can talk to a State Farm household accessories in the agent and discover the benefits process. State Farm can make of renters insurance and get a car major gains in renters and car insurance quote. insurance by partnering with IKEA, Individuals can sign up for a showcasing State Farm’s ability sweepstakes drawing where one to insure belongings for very little person a week from each of the money. An in-store co-promotion 37 IKEA stores will win a $50 IKEA with IKEA is the perfect platform gift card, good on any purchase to sell renters insurance and get over $500. in-demo car insurance leads at the same time.
  • 24.
    24 GUERILLA + CAMPUS MEDIA CYA RoAD SHoW A traveling, interactive State Farm showroom is neatly packaged in a striking trailer. It is the perfect tool CAMPUS ADVERTISInG There are about 17 million young adults and 60 percent to capture the attention of young (10.2 million) of them are college students. Campus media adults at auto shows, music festi- is a great way to reach this large segment. vals, college sporting events and college campuses. 75% of all students read their campus newspaper This cutting edge engagement 25% have read the last five issues of their platform boasts many features: campus newspaper The top 50 largest schools (single campus population) Bright LED lights will incite passers- have a combined circulation of more than 678,000 by to check out the spectacle. Campus cable is an instant hit when it is Rotating display platform will introduced on campus unveil a State Farm agent. A lovely showgirl will describe the agent’s features as if they were the “perfect accessory for your road SELECTED VEHICLES trip of life” and the importance they VIDEO: can have in a young driver’s life. Big screen TV’s for x-Box 360 or PS3 gaming, along with wall panel game systems featuring the PRG. Comfortable car sofas made out of NEWSPAPERS: 50 largest campuses ranging from the tail sections of classic American University of Florida, Gainesville with a circulation of cars. These sofas will spark curios- TYPICAL STOPS ON THE CYA ROAD SHOW 35,000 to Cal State, Northridge with 6,500. ity and buzz from event attendees, “Did you see those couches?” Forty events per year will deliver an estimated 280,000 On site State Farm agent available target impressions. While this is lower than other media for questions. components, it is a “high touch” medium in that Skype video booths will allow visitors can interact with a live State Farm agent or show-goers to talk face to face with hold a private Skype visit with a nearby agent. a State Farm agent about the cost of insuring their dream car. ANNuAL AuDIENCE DELIVERY ANNuAL AuDIENCE DELIVERY OBJECTIVES FOR OBJECTIVES FOR CAMPuS MEDIA This CYA Road Show concept GuERILLA MEDIA is engaging and creative. It will Target Impressions Target Impressions 186,812,000 increase State Farm’s tech savvy 2,880,000 Aggregate TRPs appeal and allow show-goers to get Aggregate TRPs 566 a quote on the spot for a new car or 9 their current vehicle.
  • 25.
    CAUSE BRANDING THESTATE fARM GooD nEIGHboR nETWoRk HoW IT WoRkS: CAUSE bRAnDInG State Farm customers post their projects 25 customers can vote and voice their Research indicates that the target audience responds positively to com- at ThereTown.com. State Farm custom- opinions for corporate philanthropy. panies that champion cause related efforts. An online article at MediaPost ers will vote for their favorite projects The campaign will provide local News notes that consumers are increasingly choosing to spend money with and then get State Farm family mem- organizations with a national brands that support a good cause, with 64 percent of consumers “expect- bers, friends and community members platform to promote their mission, ing companies to support causes.” Mintel reports show that 18-24 year olds to support their project. For example, attract new supporters, and gain are likely to consider brands supporting a cause, but they are also most Johnny’s family in Illinois submits a visibility with millions of social likely to show cynicism in believing that a company is doing what it claims. proposal to have a new baseball park networking State Farm customers. built and his aunt Sarah (also a State Farm customer) in Vermont can State Farm will contribute $1 mil- THE GoAL: support it by voting and rallying fellow lion to the top 100 charities in the To create a cause branding model that invites State Farm customers, lead State Farm customers in her town. first year. Their efforts will have a by the target audience, to help their local community and be an active role long lasting impact on a local level. in the process. This model is a new, interactive way for They will demonstrate State Farm’s individuals to support their local com- commitment to the communities it InSPIRATIonAL MoDELS: munities and organizations using both serves and present the opportunity “CHASE COMMuNITY GIVING” community connections and the power to say, “State Farm customers and Chase bank utilizes Facebook as the base for their charitable voting web- of social networking. The model is their agents did this”. site. Anyone with a Facebook account can become a “fan” of Chase and essentially a charitable fan club in which then vote for a qualified charity. Chase has dedicated $5 million for this cause branding endeavor. “PEPSI REFRESH PROJECT” Postings will come in the Pepsi’s year-long charitable cause branding campaign invites people to form of videos made by submit their own ideas for making a positive impact, with the “most voted” State Farm customers and ideas winning grants monthly. Anyone over the age of 13 can vote up to 10 posted on ThereTown.com. times a day. The agent’s website will provide links to videos that they are involved in with STATE fARM’S GooD nEIGHboR nETWoRk customers. Facebook will bIG CoMPAnY, LoCAL ToUCH: play an important role in State Farm’s cause branding model will leverage both State Farm custom- how State Farm customers ers and the agents as they work together to make a difference on a local campaign for their project. level. This cause branding effort will give grants for projects and organiza- tions that customers deem most valuable. Possible charitable candidates could include: High school athletics scoreboard Little league baseball diamond Summer music festival Local humane society Community center restoration Skate park
  • 26.
    AGENT/PARENT STRATEGY 26 AGEnT/PAREnT STRATEGY + LEGACY CLUb THE LoW-HAnGInG fRUIT these LP households are. The da- While this ad campaign is aimed at tabase can be used to track touch 5. CYA Kit & everyone in the young adult demo, points throughout the year, and Legacy Club stimulate communication between E-Perks sent research indicates that significant market share gains can come from the agent force, parents and LPs. to LP 1. State Farm communicates importance of Legacy Prospects reducing the attrition rate among Here’s how it works: STATE FARM AGENT State Farm Legacy Prospects. Legacy Prospects (LPs) are defined as those young adults currently covered by State Farm on their 1 STATE FARM ==> AGENTS: State Farm must stress the importance of reaching out to LPs in order to grow 4. Legacy Club card sent on LP’s 18th & 2. Agent contacts parents for IFR & encourages parent’s auto insurance policy, and their business. It’s in the agent’s parents to talk to 25th birthdays should represent a special audience best interest! If agents aren’t LP about insurance for State Farm agents. reaching out to LPs the risk of losing them is even greater. As an It is a universal marketing axiom indication of how important Legacy LP contacts that it costs more to acquire a new Prospects are, State Farm corporate agent to set up customer than it does to retain one. will recognize each year and award meeting unfortunately, many State Farm LPs those agents who convert the already have one foot out the door. largest agency percentage of LPs 3. Conversation There are approximately 1.8 million to their own policies. about the importance State Farm households that include 2 of good auto an estimated 4.7 million LPs. Once AGENTS ==> PARENTS: Agents insurance and these young adults begin paying for can use an annual Insurance discounts their own auto insurance they are Financial Review (IFR) to keep in available to LP likely to switch providers at a rate touch with parents, and to inquire LEGACY PROSPECT PARENTS OF LP of 32 percent during the eight year about future plans for the LP. Agents window of 18-25. Reducing this need to advise the parents about attrition rate represents a significant discounts available and encourage potential market share shift with the parents to pass the information each passing year. on to LPs. AGEnT/PAREnT CoMMUnICATIonS It’s imperative that agents put some 3 PARENTS ==> LPS: “Helicopter parents” is a term often used to describe the parenting type 4 AGENTS ==> LPS: State Farm already has birth dates for the LPs stored in the CRM database. On the LPs’ 18th birthday they will be sent a postcard notifying them of their eligibility for the State Farm Legacy Club. under which many LPs were LPs also need to be contacted on their 25th birthday, as they will soon time into developing relationships raised. Specifically, this program exit the demo window. The LP will be invited to set up a meeting with with Legacy Prospects. State Farm aims to enlist the parents to their family insurance agent in order to activate their membership. A short maintains a customer database that encourage their young adults to talk conversation is all that is requested. will become the foundation for the to the family’s State Farm agent program. State Farm before buying a policy from another already knows who and where insurance provider.
  • 27.
    Y AGEnT/PAREnT STRATEGY + LEGACY CLUb 27 5 LEGACY CLUb PERkS RECRUITMEnT upon meeting with the agent the LP oPPoRTUnITY will be given a unique code to be entered online in order to complete Research shows that LPs like to their registration in the Legacy deal with someone they can respect Club. As a special bonus for but they relate best to people who signing up, the LP will receive a are closer to their own age. One of “CYA Kit” full of interesting swag. State Farm’s image problems is the Other membership benefits will age of their agents, which include monthly “E-Perks” from contributes to the perception that State Farm’s promotional partners. the company is “old” and not a good fit for young adults. Lowering the average age of agents will help bridge the gap with the target audience. This Agent/Parent strategy provides the platform to show a great career opportunity as a State Farm agent, especially for women. A modest piece of collateral about career opportunities should be part of the IFR discussion with parents of LPs. An addition to ThereTown can further tell the career opportunity story. THE CYA kIT The main purpose of the State Farm CYA kit is to act as an incentive for LPs to talk with their family agent on ANNuAL AuDIENCE DELIVERY their 18th birthday. The personality OBJECTIVES FOR of the kit is all about fun. It is not AGENT/PARENT STRATEGY to be seen as an emergency kit. A Deck of cards Target Impressions sample list of contents could include Coreless toilet paper w/ crosswords 1,300,000 the following branded swag items: flash drive with a roadtrip playlist Aggregate TRP’s and other useful information 4 Map from the PRG Solar blanket Stress ball Hand sanitizer Sunglass cleaner Union 76 gas card
  • 28.
    BUDGET/FLOW CHART 28 bUDGET + fLoW CHART MEDIA & PROMOTIONAL SCHEDULE May ‘10      Jun.         Jul.        Aug.       Sep.       Oct.        Nov.       Dec.      Jan. ’11     Feb.        Mar.        Apr.        May May ‘10      Jun.         Jul.        Aug.       Sep.       Oct.        Nov.       Dec.      Jan. ’11     Feb.        Mar.        Apr.        May TV NETWORK    TV NETWORK            (Total Impressions   66,000,000)         (Total Impressions   66,000,000) Amazing Race Amazing Race 33,000,000 33,000,000 33,000,000 33,000,000 TV ONLINE  TV ONLINE              (Total Impressions   60,000,000)         (Total Impressions   60,000,000) Hulu.com, Fox.com, NBC.com,  Hulu.com, Fox.com, NBC.com,  ABC.com 6,000,000 6,000,000 6,000,000 6,000,000 6,000,000 6,000,000 6,000,000 6,000,000 6,000,000 6,000,000 6,000,000 6,000,000 6,000,000 6,000,000 6,000,000 6,000,000 6,000,000 6,000,000 6,000,000 6,000,000 ABC.com TV CABLE  TV CABLE              (Total Impressions   115,000,000)         (Total Impressions   115,000,000) Adult Swim, Comedy Central, MTV,  Adult Swim, Comedy Central, MTV,  MTV2, VH1 17,700,000 17,700,000 17,700,000 17,700,000 8,850,000 8,850,000 8,850,000 8,850,000 8,850,000 8,850,000 8,850,000 8,850,000 8,850,000 8,850,000 8,850,000 8,850,000 8,850,000 8,850,000 8,850,000 8,850,000 8,800,000 8,800,000 MTV2, VH1 NATIONAL MAGAZINES   (Total Impressions   68,800,000) NATIONAL MAGAZINES   (Total Impressions   68,800,000) Rolling Stone Rolling Stone 4,500,000 4,500,000 4,500,000 4,500,000 4,500,000 4,500,000 4,500,000 4,500,000 Maxim Maxim 4,700,000 4,700,000 4,700,000 4,700,000 4,700,000 4,700,000 4,700,000 4,700,000 Game Informer Game Informer 3,800,000 3,800,000 3,800,000 3,800,000 Cosmopolitan Cosmopolitan 6,100,000 6,100,000 6,100,000 6,100,000 6,100,000 6,100,000 6,100,000 6,100,000 ONLINE MAGAZINES       (Total Impressions   146,237,000) ONLINE MAGAZINES       (Total Impressions   146,237,000) Cosmopolitan.com, Maxim.com,  Cosmopolitan.com, Maxim.com,  Seventeen.com, Gameinformer.com,  11,249,000 Seventeen.com, Gameinformer.com,  11,249,000 11,249,000 11,249,000 11,249,000 11,249,000 11,249,000 11,249,000 11,249,000 11,249,000 11,249,000 11,249,000 11,249,000 11,249,000 11,249,000 11,249,000 11,249,000 11,249,000 11,249,000 11,249,000 11,249,000 11,249,000 11,249,000 11,249,000 11,249,000 11,249,000 Vibe.com, Rollingstone.com Vibe.com, Rollingstone.com WEBSITES  WEBSITES              (Total Impressions   146,237,000)         (Total Impressions   146,237,000) Flickr.com, Funnyordie.com,  Flickr.com, Funnyordie.com,  ESPN.com, IMDB.com,  ESPN.com, IMDB.com,  11,249,000 11,249,000 11,249,000 11,249,000 11,249,000 11,249,000 11,249,000 11,249,000 11,249,000 11,249,000 11,249,000 11,249,000 11,249,000 11,249,000 11,249,000 11,249,000 11,249,000 11,249,000 11,249,000 11,249,000 11,249,000 11,249,000 11,249,000 11,249,000 11,249,000 11,249,000 Youtube.com, Yahoo.com  Youtube.com, Yahoo.com  SOCIAL MEDIA  SOCIAL MEDIA          (Total Impressions   66,000,000)         (Total Impressions   66,000,000) Facebook.com Facebook.com 5,500,000 5,500,000 5,500,000 5,500,000 5,000,000 5,000,000 5,000,000 5,000,000 5,000,000 5,000,000 5,000,000 5,000,000 5,000,000 5,000,000 5,000,000 5,000,000 5,000,000 5,000,000 5,000,000 5,000,000 5,000,000 5,000,000 5,000,000 5,000,000 5,000,000 5,000,000 RADIO IN 17 MARKETS   (Total Impressions   165,000,000) RADIO IN 17 MARKETS   (Total Impressions   165,000,000) 10AM - 3PM & 7PM - 12AM 10AM - 3PM & 7PM - 12AM 10,800,000 10,800,000 19,000,000 19,000,000 19,000,000 19,000,000 19,000,000 19,000,000 10,800,000 10,800,000 10,800,000 10,800,000 10,800,000 10,800,000 10,800,000 10,800,000 10,800,000 10,800,000 10,800,000 10,800,000 10,800,000 10,800,000 10,800,000 10,800,000 10,800,000 10,800,000 IN-GAME  IN-GAME              (Total Impressions   79,700,000)         (Total Impressions   79,700,000) 8,900,000 8,900,000 8,900,000 8,900,000 4,400,000 4,400,000 8,900,000 8,900,000 8,900,000 8,900,000 4,400,000 4,400,000 4,400,000 4,400,000 8,900,000 8,900,000 4,400,000 4,400,000 4,400,000 4,400,000 4,400,000 4,400,000 4,400,000 4,400,000 4,400,000 4,400,000 CAMPUS MEDIA  CAMPUS MEDIA          (Total Impressions   186,812,000)         (Total Impressions   186,812,000) MTV U MTV U 24,500,000 24,500,000 24,500,000 24,500,000 12,300,000 12,300,000 12,300,000 12,300,000 12,300,000 12,300,000 12,300,000 12,300,000 12,300,000 12,300,000 12,300,000 12,300,000 12,300,000 12,300,000 12,300,000 12,300,000 12,300,000 12,300,000 Campus News Campus News 678,000 678,000 678,000 678,000 678,000 678,000 678,000 678,000 GUERILLA TRUCK           (Total Impressions   280,000) GUERILLA TRUCK           (Total Impressions   280,000) 20,000 20,000 20,000 20,000 20,000 20,000 20,000 20,000 40,000 40,000 40,000 40,000 40,000 40,000 20,000 20,000 20,000 20,000 20,000 20,000 20,000 20,000 GUERILLA IKEA  GUERILLA IKEA          (Total Impressions   2,600,000)         (Total Impressions   2,600,000) 200,000 200,000 200,000 200,000 200,000 200,000 200,000 200,000 200,000 200,000 200,000 200,000 200,000 200,000 200,000 200,000 200,000 200,000 200,000 200,000 200,000 200,000 200,000 200,000 200,000 200,000 LEGACY CLUB  LEGACY CLUB          (Total Impressions   1,300,000)         (Total Impressions   1,300,000) 100,000 100,000 100,000 100,000 100,000 100,000 100,000 100,000 100,000 100,000 100,000 100,000 100,000 100,000 100,000 100,000 100,000 100,000 100,000 100,000 100,000 100,000 100,000 100,000 100,000 100,000 MEDIA SUMMARY TABLE MEDIA SUMMARY TABLE TARGET IMPRESSIONS/TRPs TARGET IMPRESSIONS/TRPs ROLLOUT ROLLOUT 13 MONTH 13 MONTH ROLLOUT ROLLOUT 13 MONTH 13 MONTH BY MEDIA GROUPING Impressions Impressions COST BY MEDIA GROUPING COST BY MEDIA GROUPING Totals Totals BY MEDIA GROUPING Impressions TRPs TRPs Impressions TRPs TRPs Totals Totals TV: Network, Online & Cable TV: Network, Online & Cable 113,400,000 113,400,000 344 344 241,000,000 241,000,000 730 730 TV: Network, Online & Cable TV: Network, Online & Cable $5,160,400 $5,160,400 $11,181,000 $11,181,000 National Magazine: Inserts & Online National Magazine: Inserts & Online 87,247,000 87,247,000 264 264 215,037,000 215,037,000 652 652 National Magazine: Inserts & Online National Magazine: Inserts & Online $2,465,680 $2,465,680 $5,993,500 $5,993,500 Online Ads, Social Media & In-Game Online Ads, Social Media & In-Game 71,947,000 71,947,000 218 218 291,937,000 291,937,000 885 885 Online Ads, Social Media & In-Game Online Ads, Social Media & In-Game $1,518,115 $1,518,115 $6,173,500 $6,173,500 Radio Radio 48,800,000 48,800,000 148 148 165,000,000 165,000,000 500 500 Radio Radio $1,952,000 $1,952,000 $6,600,000 $6,600,000 Guerilla Guerilla 660,000 660,000 2 2 2,880,000 2,880,000 9 9 Guerilla Guerilla $309,230 $309,230 $1,340,000 $1,340,000 Campus & Legacy Club Campus & Legacy Club 25,478,000 25,478,000 77 77 188,112,000 188,112,000 570 Campus & Legacy Club Campus & Legacy Club $717,970 $717,970 $4,673,040 $4,673,040 570 Total Total 347,532,000 347,532,000 1,053 1,053 1,103,966,000 1,103,966,000 3,346 3,346 Total Total $12,123,395 $12,123,395 $35,961,040 $35,961,040
  • 29.
    BUDGET BUDGET/FLOW CHART TOTAL BUDGET % BUDGET BUDGET BY MEDIUM % BUDGET BUDGET BY MEDIUM PRODUCTION BUDGET PRODUCTION BUDGET # of Spots bUDGET + fLoW CHART Cost Per # of Spots Totals Cost Per Totals 29 ISION 28.0% $11,181,000 TELEVISION 28.0% $11,181,000 MEDIA MEDIA Network $4,000,000 PRODUCTION BUDGET $4,000,000 TV Network 2 TV Network $250,000 2 $500,000 GET BY MEDIUM $250,000 $500,000 Cable $4,181,000 # of Spots $4,181,000 Cost Per Totals $11,181,000 Radio 2 Radio $20,000 2 $40,000 $20,000 $40,000 MEDIA $3,000,000 Online$3,000,000 14 Inserts 14 $1,033,960 $1,033,960 $4,000,000 TV Network 2 Inserts $250,000 $500,000 DIO $4,181,000 16.5% RADIO $6,600,000 16.5% $6,600,000 Web Mods $75,000 Radio 2 Web Mods $20,000 $40,000 $75,000 L MAGS 9.5% NATIONAL MAGS $3,000,000 9.5% $3,800,000 $3,800,000 PRG Development PRG Development $150,000 $150,000 Inserts 14 $1,033,960 $6,600,000 Maxim $1,100,000Web Mods $1,100,000 $1,798,960 $75,000 TOTAL $1,798,960 TOTAL Game Informer $340,000 LEGACY CLUB mer $3,800,000 $340,000PRG Development LEGACY CLUB $150,000 $1,100,000 Rolling Stone $1,400,000 CYA Kit 20,000 $10 $200,000 ne $1,400,000 CYA Kit TOTAL $1,798,960 20,000 $10 $200,000 $340,000 Cosmopolitan $960,000 Game Informer $40,000 an $960,000 LEGACY CLUB Game Informer $40,000 $1,400,000 ONLINE  11% $4,387,000 20,000 $200,000 Legacy Club Prog. Mgr. .25 FTE $25,000 INE  11% $4,387,000CYA Kit $10 Legacy Club Prog. Mgr. .25 FTE $25,000 Magazines $2,193,000 $40,000 TOTAL $265,000 $960,000 Game Informer $2,193,000 $4,387,000 Special Interest $2,193,000 Legacy Club Prog. Manager .25 FTE $25,000 GUERILLA TOTAL $265,000 erest $2,193,000 $1,980,000 GUERILLA $2,193,000 FACEBOOK  5.0% TOTAL CYA Roadshow Truck $1,100,000 $400,000 $1,980,000 $265,000 BOOK  5.0% CAMPUS MEDIA $2,193,000 10% GUERILLA $4,000,000 CYA Roadshow Truck $1,100,000 $400,000 TOTAL $400,000  MEDIA 10% Newspaper $1,980,000 $4,000,000CYA Roadshow Truck $312,000 $1,100,000 $400,000 TOTAL CAUSE BRANDING $400,000 $4,000,000 MTVU $312,000 $3,688,000 CAUSE BRANDING TOTAL $400,000 Grants $1,000,000 $312,000 GUERILLA $1,340,000 $3,688,000CAUSE BRANDING 3.3% Grants Administration $1,000,000 .25 FTE $25,000 ILLA$3,688,000 3.3% IKEA $1,340,000 Grants $740,000 Administration$1,000,000 .25 FTE $25,000 TOTAL $1,025,000 $1,340,000 $740,000Administration CYA Roadshow Tour $600,000 .25 FTE $25,000 CAMPAIGN SUPPORT TOTAL $1,025,000 $740,000 how Tour LEGACY CLUB 1.6% $600,000 $673,040 CAMPAIGN SUPPORT Metrics Research TOTAL $1,025,000 $50,000 $600,000 LP Direct Mail CAMPAIGN SUPPORT $673,040 Metrics Research Agency Services $500,000 Y CLUB 1.6% $673,040 $50,000 Metricks Research $2,000,000 $50,000 ail $673,040 IN-GAME $673,040 5% Agency Services $550,000 $500,000 TOTAL $673,040 Agency Services $35,961,040 Total Media $500,000 $4,038,960 PRODUCTION BUDGET TOTAL AME 5% $2,000,000 TOTAL $550,000 $2,000,000 PRODUCTION BUDGET 10.1% $4,038,960 TOTAL $550,000 Total Media $35,961,040 $35,961,040 Total Budget $40,000,000 MEDIA METRICS PRODUCTION BUDGET TOTAL $4,038,960 PRODUCTION BUDGET TOTAL $4,038,960 N BUDGET 10.1% $4,038,960 ROLLOUT 13 MONTH $4,038,960 Total BudgetMEDIA METRICS $40,000,000 MEDIA METRICS CPM/CPP BY MEDIA GROUPING CPM $40,000,000 CPP CPM CPP CPP ROLLOUT 13 MONTHROLLOUT TV: Network, Online & Cable 13 MONTH $45.51 $13,651.85 $46.39 $15,310.08 CPM/CPP BY MEDIA GROUPING CPM/CPP BY MEDIA GROUPING CPM CPP CPM CPM CPP CPP CPP CPM CPP CPP $8,478.27 $27.87 $9,197.74 National Magazine: Inserts & Online $28.26 TV: Network, Online & Cable $45.51 $13,651.85 $46.39 $15,310.08 $13,651.85 TV: Network, Online & CableOnline Ads, Social Media & In-Game $45.51 $46.39$6,330.14 $21.10 $15,310.08 $21.15 $6,978.41 National Magazine: Inserts & Online $28.26 $8,478.27 Radio $27.87 $9,197.74 $8,478.27 National Magazine: Inserts & Online $28.26 $27.87 $9,197.74 $40.00 $12,000.00 $40.00 $13,200.00 Online Ads, Social Media & In-Game $21.10 $6,330.14 Guerilla $21.15 $6,978.41 $21.10 $6,330.14 $21.15 $6,978.41 Online Ads, Social Media & In-Game $468.53 $140,559.09 $465.28 $153,541.67 Radio $40.00 $12,000.00 Campus & Legacy Club $40.00 $13,200.00 Radio $40.00 $12,000.00 $40.00$8,454.00 $28.18 $13,200.00 $24.84 $8,197.79 Guerilla $465.28 $153,541.67 $468.53 $140,559.09 Blended Cost Efficiencies Guerilla $468.53 $140,559.09 $34.88 $11,511.80 $465.28 $153,541.67 $32.57 $10,747.96 Campus & Legacy Club $28.18 $8,454.00 $24.84 $8,197.79 Campus & Legacy Club AGGREGATE $28.18 $8,454.00 $24.84 $8,197.79 Blended Cost Efficiencies $34.88 $11,511.80 $32.57 $10,747.96 70% 85% Blended Cost Efficiencies National Magazine: Inserts & Online $11,511.80 $34.88 $32.57 $10,747.96 AGGREGATE 15 39 Online Ads, Social Media & In-Game National Magazine: Inserts & Online AGGREGATE 70% 85% National Magazine: Inserts & Online Online Ads, Social Media & In-Game 15 39 70% 85% Online Ads, Social Media & In-Game 15 39
  • 30.
    WHY NOTS 30 WHY noTS There are a number of strategies that would logically be expected in a campaign aimed at the 18-25 demo. We seriously considered all of the WHY noTS following and rejected them for reasons presented here. RED SHoCkVERTISInG ETHnIC-SPECIfIC A nEW has been an effective and popu- Although shockvertising is con- CAMPAIGn SPokES-CHARACTER lar cause for its efforts in fighting sidered to have a high recall, it is This generation is ethnically ambigu- Geico and Progressive have AIDS in Africa, but has recently lost predictable and overused. Instead, ous and rejects stereotypes. More and unusual spokes-characters appeal due to its lack of finan- the CYA campaign is a creative ap- more, ethnic-specific and politically because they have virtually no cial transparency. A better cause proach that adds value by helping correct tokenism has a high potential local presence and their ads say branding fit for State Farm leverag- the viewer think about insurance in to offend both the ethnic group and very little about their insurance. es the local presence of agents and a new and more positive way. those not in the target group. “Gener- By contrast, State Farm has an empowers customers to choose a alizing” is a much more effective way estimated 16,000 agents in the charity closer to home. of advertising. Instead of focusing on u.S. supported by an average of differences in a multicultural society, four staff members in each office. GoInG 100% DIGITAL the concept of generalizing focuses It is difficult to have just one person While research shows that the on the commonalities. represent this unequalled group. target audience spends more than Plus, LeBron James has already 14 hours per week online, they have SELLInG on PRICE been hired to help market to the interests that extend beyond their A low price strategy is not the only younger demo. It is better to focus laptop. An all online ad campaign way to reach State Farm’s frugal on State Farm strengths and use would be cheap. However, it would audience. Instead of cheapening LeBron in productive and ignore traditional media embraced insurance with cut rate prices, State SHoRT SELLInG supportive ways rather than try by this multitasking audience. Farm sells value. By conveying THEREToWn to introduce yet another character using a balance of new and the importance of insurance, State Developing a campaign microsite into the mix. traditional media is the best method Farm can stand out from competi- outside of ThereTown would be a mis- to engage the target audience. tors as the “net value” leader and take for State Farm as it is a valuable highlight attributes that add value asset that includes strong elements for the customer. that parallel the interests of the target audience. By leveraging the existing microsite and increasing the digital elements, it will strengthen the State Farm brand and complement the campaign.
  • 31.
    CAMPAIGN METRICS A varietyof metrics can be applied to assess the effectiveness of increases in market share are pro- jected based on a post-campaign Obviously this limited sample of 50 students is not CAMPAIGn METRICS Pre-Campaign Survey 31 Post-Campaign Survey this campaign. brand health score. scientifically projectable. Nonetheless, the results are At the PSu School of Business, we Three subgroups were tracked impressive and the brand pride ourselves on metrics and re- separately through the brand health health model is a superb tool gard brand health as one of the best process. by which all campaigns should reflections of campaign be measured. Portland State effectiveness. This method is 1 State Farm Legacy Prospects University had the confidence being used by a growing number of 2 Those with coverage to actually do it. by competitors. 14% 16.3% 64.03 74.60 brands and the brand health technique indicates 3 People in-demo but not yet “in category” (Those people who do Market Share Brand Health Score THIS CAMPAIGn CoULD not yet drive or own a car) DIMENSIONS OF BRAND HEALTH STATE FARM COMPETITOR NO CURRENT AVERAGE ACHIEVE An AnnUAL MAR- DIMENSIONS OF BRAND HEALTH CUSTOMERS CUSTOMERS PROVIDER INCREASE kET SHARE InCREASE of As shown in the table, four different Category Relevance STATE FARM COMPETITOR NO CURRENT CUSTOMERS CUSTOMERS PROVIDER AVERAGE INCREASE 2% + 2.5% + 14% + 23% + 13.17% MoRE THAn attitudinal and behavioral Importance of selecting provider Category Relevance Ideal Brand Attributes categories were scored. Importance of selecting provider + 2.5% + 14% + 23% + 13.17% Price competitive + 10% + 24% + 12% + 15.33% Ideal Brand Attributes THE bRAnD The three subgroups were asked to Trustworthy Price competitive Responsive to questions & claims + 19% + 3%+ 10% + 14% + 24% + 11% + 14% + 12% + 20% + 15.67% + 15.33% + 11.33% HEALTH TECHnIqUE complete a baseline attitude survey. Trustworthy Looks out for my best interests + 5%+ 19% + 14% + 20% + 14% + 29% + 15.67% + 18.00% It’s impossible to conclusively After a short presentation of the Responsive to questions & claims Keeps up with the times + 3% + 16% + 11% + 10% + 20% + 18% + 11.33% + 11.33% Looks out for my best interests State Farm Brand Strengths + 5% + 20% + 29% + 18.00% claim that an ad campaign will lead campaign a follow-up survey was Keeps up with the times + 16% + 10% + 18% + 11.33% Customer satisfaction + 5% + 18% + 18% + 13.67% directly to an increase in sales, but administered. Here are the results: State Farm Brand Strengths Strong local presence + 3% + 20% + 17% + 13.33% there is a way to connect the Customer satisfaction Best overall value for price + 5% + 5% + 18% + 13% + 18% + 15% + 13.67% + 11.00% “attitudinal health” of a brand with According to Mintel’s Dec. 2009 Strong local presence Likeliness Factors  (State Farm) + 3% + 20% + 17% + 13.33% the potential for increased market report on auto insurance, State Best overall value for price Likely to remain a customer + 8%+ 5% + 13% + 15% + 11.00% + 8.00% Likeliness Factors  (State Farm) + 18% + 18.00% share. Brand Health is a conceptual Farm’s current market share Likely to personally recommend Likely to try additional SF products Likely to remain a customer + 5% + 8% + 5.00% + 8.00% model that identifies key attributes of in-demo is 14 percent. The total Likeliness Factors  (Competitors) Likely to personally recommend + 18% + 18.00% the brand that are important to the Brand health score from the Likely to try additional State Farm products Likely to consider State Farm + 5% + 16% + 15% + 5.00% + 15.50% target audience, and measures audi- pre-campaign baseline survey Likeliness Factors  (Competitors) Likely to talk to a State Farm Agent + 16% + 15% + 15.50% ence perceptions of the brand both was 64.03, resulting in a statistical Likely to consider State Farm + 16% + 15% + 15.50% + 16% + 15% + 15.50% before and after the campaign. relationship of 4.57 points of brand Likely to talk to a State Farm Agent health for each one percent of BRAND HEALTH SCORES   (out of 100) The communications-based brand market share. STATE FARM COMPETITOR NO CURRENT AVERAGE health approach recommended BRAND HEALTH SCORES   (out of 100) CUSTOMERS CUSTOMERS PROVIDER SCORE 73.00 57.30 61.80 64.03 here is modeled after the one used Thus, the post-campaign brand Pre-Campaign Exposure Post-Campaign Exposure STATE FARM 80.50 COMPETITOR69.30 NO CURRENT74.00 AVERAGE 74.60 by Coke. It establishes a statistical health score of 74.6 translates into Overall Increase CUSTOMERS + 7.5 CUSTOMERS + 12 PROVIDER + 12.2 SCORE + 10.57 Pre-Campaign Exposure 73.00 57.30 61.80 64.03 relationship between a pre- a potential 2.32 percent increase Post-Campaign Exposure 80.50 69.30 74.00 74.60 campaign brand health score and in market share among our Overall Increase + 7.5 + 12 + 12.2 + 10.57 existing market share. Then potential target audience.
  • 32.
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