The document summarizes the activities of Nipro care in 2013, which included diabetes awareness camps, complaint management, sales and marketing support, and database management. It provides details on the number of incoming and outgoing calls to Nipro care in 2013, with dips in calls seen from July to October due to issues like non-receipt of warranty cards. The document also lists the number of complaints received and closed in 2013 and provides suggestions to reduce future complaints. It notes the low number of patients registered in Nipro care's blood glucose meter database compared to meters sold and outlines goals for Nipro care in 2014, such as increasing call volume and implementing customer satisfaction surveys.