Nipa cv file
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Nipa Sen has over 15 years of experience in customer service roles. She worked as a Customer Service Executive for Citibank from 2004 to 2006 handling queries related to personal, mortgage, and car loans. From 2010 to 2011, she was a Supervisor at Kantech Solutions managing a team of 50 agents. Her next role was as a Senior Customer Care Executive at Vodafone from 2011 to 2012 resolving queries for corporate and SME customers. She is educated, experienced in customer service, and is seeking a new opportunity.
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This document contains a resume for Akinkobola Tolani Titilope, a banker with 7 years of experience seeking new opportunities. She holds a Masters Degree in Environmental Management and has worked in banking and sales roles over her career. Her objective is to continue developing her skills and competencies while maintaining high ethical standards. She has experience in marketing, relationship management, credit analysis, and preparing various reports.
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Senior Sales Engineer -Executive with 6 and Half yrs Experience - Saleem CV
Senior Sales Engineer -Executive with 6 and Half yrs Experience - Saleem CV
Nipa cv file
- 1. NIPA SEN Contact : 9836106223|Email – sen80nipa@gmail.com Strengths Optimistic approach in life Highly motivated with strong work ethics Good interpersonal and communication skills Eager to contribute to the growth of a progressive company with quality products and services Citibank N.A. as Customer Service Executive 1st August 2004 - till 25th October 2006 Job Profile and Responsibilities: Was responsible for handling customer service queries related to the following : 1. Personal loans 2. Mortgage loans 3. Car loans Query resolution done on the following: 1. Closure of loan 2. Process query 3. Product query Responsibilities also included retention of dissatisfied customer Was also responsible for top ups and enhancement of existing loan customers Cross selling to credit card customers of the bank was also an important responsibility. Top challenges: On an average 120 calls handled every day Maintaining high level of courtesy and accuracy scores Retaining dissatisfied loan customers through superior services albeit high priced products Trainings Received Service Excellence
- 2. EXCEED (Exceeding Customer expectation every day) ACE (Addictive Customer Experience) Accomplishments Highest number of Top Ups done in the team in 2005 for four consecutive months from March till June and in 2006 from April till June Highest number of retention done in the team in 2005 for June and July and also in 2006 from January till May Maintained Courtesy and Accuracy scores of 90% and 85% respectively through out my tenure Highest number of loan leads passed to the Sales team through out my career Received appreciation calls and mails from customers for providing excellent service Remuneration CTC – 2.5 lacs Kantech Solutions Pvt. Ltd. Supervisor 8 th May 2010 – 28th Feb 2011 • Handling a team of 50 tele callers servicing Airtel customers. • Responsible for call evaluation • Coaching & Training team members on call handling skills • Handling escalations • Ensuring quality • Ensuring daily call targets are met • Maintaining and reporting daily MIS Remuneration CTC – 1.44 lacs Vodafone East Limited Senior Customer Care Executive 7th April 2011 – 15th May 2012 All types of query resolution done on mail of Corporate and SME customers of Kolkata circle. Providing end to end solution of all service related queries Daily maintenance of Escalation tracker of all team members. Providing feedback on sensitive cases to the team members and ensuring appropriate action.
- 3. Handling EST (East Service Team) – adhoc service requests from RMs and Sub RMs for HNI customers Remuneration CTC – 1.26 lacs (aprox) Date of Birth 16th Day of March, 1980 Education Masters Degree in Political Science from Calcutta University, 2004 Bachelors Degree in Political Science from Lady Brabourne College, Calcutta University, 2002 Diploma in Computer Applications which included Basic, MS DOS, MS Office from Sunny Technologies, Calcutta Passed ISC (+2) exam in the Arts stream from Pratt Memorial School in 1999 Passed ICSE Exams from Pratt Memorial School in 1997 Languages - Bengali, Hindi, English Reference Available on request Nipa Sen March 13, 2012 Place: Kolkata