1. ACCELERATE
TOGETHER
TELINDUS
MANAGED
SERVICES
The basis for a well-oiled system
IT infrastructures are becoming increasingly more
complex. In addition to this, the pressure to meet
continuous changes to business requirements is
tremendous. Insight into costs, quality and speed
in innovation is important. Outsourcing of manage-
ment tasks seems to be a good solution. At Telindus
we see this differently. We prefer collaboration to
outsourcing. We go for an optimum interaction
between your IT team and our specialists. Good
communication complementing your organization,
our preconditions for a well-oiled system. A system
that will give you exactly what your business needs
at all times.
Shifting together
Being able to shift quickly and flexibly is a fundamental
requirement for good IT management. Questions that many
organisations will recognise are: Does our management have
specific IT knowledge? Do we have enough time to focus on
our core business? Is our IT infrastructure stable enough for
innovation? These are all challenges that we can tackle
together using Telindus Managed Services.
‘At Telindus they don’t focus on box-moving. They
have enough in-house knowledge and it is used to
good effect in our organisation.’
‘Our experience of working with Telindus professionals is
excellent. Communication in particular is good: they switch
quickly, their system is efficient.’
‘Telindus is extremely professional and resourceful when it
comes to emergencies. Their professionals are focussed.’

2. Krommewetering 7, 3543 AP Utrecht, the Netherlands
T +31 (0)30 247 77 11, info@telindus.nl
www.telindus.nl, twitter.com/telindus_nl
Our approach
In whichever gear your organisation operates, Telindus offers
flexible transition and service management for safeguarding
the quality of service. A specially appointed Service Level
manager is your point of contact for quality of service, oper-
ational reports, trend analyses and recommendations, and
for ITIL® CSI (Continuous Service Improvement). This is how
we not only keep your IT environment operational, but your
management happy too.
Why would you opt for Telindus Collaboration Gears
- A stable platform with high IT Services availability
- Services are in line with your specific requirements
- A vast pool of professionals at your fingertips
- Costs savings without compromising quality
- Good communication and collaboration
- High efficiency through Service Level Management
- ISO/IEC 270001 and ITIL certified
- Predictable costs
- Many satisfied customers have preceded you
Telindus, part of Proximus, is the independent specialist and supplier in the fields of access, connectivity and datacentre solutions, in combination with managed services and multi-
vendor support. IT demands are becoming increasingly more extreme, requiring knowledge of the entire chain. Because individual components in datacentres, connectivity and
access layers are increasingly more integrated, they can no longer be viewed as separate from one another. Telindus’s knowledge and expertise in the field of end-to-end infrastruc-
ture solutions matches this seamlessly. With these solutions, organisations are guaranteed optimum and secure access to their entire infrastructure, as well as maximum availability:
everywhere, from every place. Telindus has strategic partnerships with important virtualisation, network, storage, backup, telecom and security suppliers, such as Ciena, Cisco,
Juniper, EMC, NetApp, VMware, CommVault, Quantum, Nutanix, Transmode, Vasco Data Security, VCE, Redsocks and Riverbed. The organisation also has its own training institute
and an advanced democentre where live demonstrations of the latest technology are held. For more information, visit www.telindus.nl or follow Telindus on twitter.com/telindus_nl.
TELINDUS
MANAGED
SERVICES
Collaboration Gears
We offer our managed services at various levels, known as
‘Collaboration Gears’, so that together we can change gears
at the right pace.
First gear: Maintenance and support
Promptmaintenanceandadequateresponsetodisruptions
is essential. With First gear, Telindus has a maintenance
service that offers maximum availability and optimum
reliability, for a competitive price. A first gear that ensures
that your IT infrastructure matches seamlessly with your
organisation needs.
Second gear: Monitoring
Monitoring is the proactive safeguarding of IT infrastruc-
ture and configuration management, 24/7. This means that
availability and capacity are reported on time. Second gear
ensures that any disruptions are detected and prevented in
advance. A high level of quality, safeguards the continuity
of the IT environment.
Third gear: Technical management
Changing to third gear means that Telindus specialists
support your IT team during change, capacity, version and
patch management. Technical management offers you
precisely those tasks that are essential for keeping your IT
infrastructure healthy.
Top gear: Operational management
Operational management Top gear, in which Telindus
offers management support, is operational management.
Telindus will take on all the daily tasks that are necessary
to allow your IT infrastructure to function properly. Top
gear creates optimum synergy between your IT team and
Telindus professionals, guaranteeing top performance and
taking the burden off your IT operations department.