Nikkei Global Digital Summit in Tokyo (English)
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The document discusses accelerating digital transformation around the world. It notes that 40% of Global 1000 companies may not exist in 10 years if they fail to adapt to the digital era. Improving office worker productivity through eliminating paper is seen as a national imperative. DocuSign empowers anyone to transact anything digitally from any device securely. It discusses how DocuSign has helped companies reduce sign up times, eliminate paper, and realize cost savings and productivity gains. Five imperatives for digital transformation leadership are outlined: leadership, technology, mindset, trust, and speed.
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Nikkei Global Digital Summit in Tokyo (English)
- 1. Accelerating the Digital Transformation Around the Globe Keith Krach Chairman, DocuSign
- 2. “40% of Global 1000 companies will not exist in 10 years due to a failure to adapt to the digital era” Paul Achleitner John Chambers Jim Snabe
- 3. “Improving the productivity of our office worker is a National Imperative. Paper is the enemy” Hiroto Izumi Head of All Ministries Toru Takahashi Chairman Japan Post Tetsuya Shoji CEO NTT Communications
- 5. DISRUPT
- 7. Account Openings Phone upgrades Offer Letters Comp plans Non Disclosure Agreements Supplier agreements Device financing Sales Agreements Contracts Code of conduct 53 trillion pages printed | 550 billion paper faxes | 80 billion first class mail DOCUSIGN CONFIDENTIAL 7
- 8. empowers anyone to transact anything, anytime, anywhere, on any device. Securely. Digital Transaction Management
- 9. Enterprise
- 14. DOCUSIGN CONFIDENTIAL Reduction in-store sign up time 600MEliminated pieces of paper $194MAnticipated hard-dollar and productivity savings >53%
- 15. Smart Contracts – Internet of Things Lease Insure Pay Drive
- 16. TRANSFORMATION
- 18. LEADERSHIP CHALLENGE THE STATUS QUO INSPIRE A SHARED VISION COMMUNICATE CHALLENGES Michael Corbat, CEO of Citigroup
- 19. TECHNOLOGY MODEL THE WAY ALIGN TIGHTLY WITH PARTNERS USE AS A CATALYST Satya Nadella, CEO of Microsoft
- 20. MINDSET QUICK WINS – MOMENTUM LEARN FROM EVERYONE SIMPLIFY – GET RID OF PAPER Tim Höttges, CEO of Deutsche Telekom
- 21. TRUST
- 23. SPEED
- 24. The DocuSign Global Trust Network Fast Frictionless Secure
Editor's Notes
- Hiroto Izumi - Head of All Ministries & Chief of Staff Toru Takahashi – Chairman Tetsuya Shoji - CEO
- Yasuki Kaibori Minister for Construction, Engineering, and Real Estate Industry – Office of the Prime Minister
- Disruption – cause fits Brought / pace tech / mobile / cloud Disrupt + Biz models / Compet. Worse Coming freight – cause fits – fits train Slow motion wreck – warp speed For some, see, has it, not see, beware – SV/London On train / tracks If Shakespeare here, modern Hamlet / To Disrupt Interesting 2 angles / CEOs / Disrupt Not just tech.. every, healthcare, nonprofit, retail, insurance Start near dear heart..
- Blue background DTM stand out
- We begin with a typical business, having invested in various technologies, systems and platforms over the years.
- And their purpose is clear, to easily and securely transact with a wide range of business constituents. But what we’ve found is manual processes and paper plague the most common transactions It’s at that moment of truth, the moment that matters most to their business… When their customer signs. When the approval is made. When the business “agreement” is started…
- It all breaks down because of paper and a manual process to manage that paper. The overnight package for signature that gets lost, the infuriating print, sign, scan, fax cycle. This is where every organization’s digital strategy needs to start. And while digital options are available today, they’re failing to meet the needs of customers as their often unproven, closed, or difficult to use. But the the cost of doing nothing is greater than ever, and companies estimate up to 15% of revenue is left on the table each year do to inefficient digital processes. The time is now, disrupt or disrupted…
- With DocuSign, customers can keep transactions 100% digital and eliminate paper from all these processes. Let’s take a close look and what DocuSign does.
- These are the three reasons why customer’s choose DocuSign And as a result in investing in DocuSign, our customers realize value in three ways: ROI, Customer Experience, and Compliance ROI – Return on Investment metrics range from productivity gains and speed to market - shaving off days, weeks or months that impact your top line revenues - to cost savings that hit your bottom line/increase profitability. Many customers have worked with a 3rd party value-engineering firm to quantify their impact and justify their business investment in DocuSign. Customer Experience – We measure our success based on our customers’ success. That satisfaction is derived from the experience of everyone ranging from admins to line of business users, to ultimately, your customers. The digital delight they experience impacts your reputation as an employer and differentiates you from your competitors. Our customers have experienced a 127% average increase in customer satisfaction scores as a result of implementing DocuSign. Security & Compliance – Our customers rest easy knowing that DocuSign helps them meet country and industry regulations. DocuSign is also able to accommodate our customers’ data residency requirements. All told, that means you are able to lower your risk profile and protect your most sensitive information, on your terms.
- Hard dollar savings = $20M Eliminated 600M pieces of paper Reducfed need for separate physical storage of agreements Productvitiy gains = $150M Reduced in store completion times from 29-52 minutes down to 12-14 minutes 15M+ transactions expected Revenue lift = $20M Improve web and telesales business through increase conversion Attach rate fror web and telesales customers from 32% to >48% Other inititiaves 27M bills/month – 5-9 pages/bill $90M in annual paper/postage spend
- Europe / DocuSign / You Transform Reason why you’re all here b/c of that one word Simple american Change – Powerful Biz – Die Future – Invent Look – Family Hear – Stories Blown away – transform – Depts.. -> Inspiring Not easy – challenges/uncertainties Balance top line, recession Fetal position / focus on control Out of blue -> comes disrupters
- “5 Transformation Imperatives” And the ingredients are “Leadership, Technology, Mindset, Trust and Speed” These aren’t additive, they’re multiplicative No 50 / 100,000 If one of these equals zero, they all equal zero Need to operation on all dimensions let’s start with leadership
- 1st key ingredient: LEADERSHIP Start off / largest global / 2 hour Wasn’t fits – opposite – nice Challenges – Uber moment - ½ Not communicate emp. > world Face by – challenges status quo Inspired shared vision Use cases Blown away - video – never I believe
- 2nd key ingredient: TECHNOLOGY That’s why love: truly model Digitopia – paper – earliest – 200 Integrate core – partner / year Even personal copy As many – Investor Lets hear + others 3 things
- All partners part of the DGTN / 3 things Cant do alone – IBM, Cisco, Deloitte 3rd key ingredient: MINDSET How fun? SV CEO / T-Mobile / BT Love teutonic mindset / simply everything Get rid of paper Top 1000 leaders / case study T-Mobile Steer DT DT / Quick wins What love / learn everyone Market research
- Love about Tim 4th key ingredient: TRUST Other key ingredient – trust Basis relation – DS – one word Maniacally focused We may not Comes to customers DT’s When being disrupted / it is essential Trusted partners, employee Because lurking shadows
- But BEWARE.. Lurking everywhere – cause fits When you hear – can’t status quo Saying – Big Data – Time Rid paper / quick wins Do DTM – Next year Beware you are going to get fits For those who doing You know.. The rules of jungle
- Last and 5th key ingredient: SPEED All speed. Ultimate goal / Satisfy Speed #1, all about Mo Big no longer Future of co and your career, Action now Not 1 year Success needs It’s Go time Just DocuSign & Go I thank you all, Godspeed