Michelle Serrano has experience in customer service roles including at City Sports, Tey's Grocery and Restaurant, Fairway Banquets, and Sears. She has also interned with the Cicero Police Department and volunteered at Mt. Sinai Hospital. Serrano received a Bachelor's degree in Sociology from DePaul University where she was involved with their Trio program to support first-generation and low-income students. She is bilingual in English and Spanish and has ethics training certification.
Mass tlc summit-mapping-content-strategy-customer-journey-final (002)MassTLC
Mapping content strategy to the buyers journey was presented at the MassTLC sales and marketing conference on 3/24/16 from Gary DeAsi and Ryan Pinkham, SmartBear Software
Additive Manufacturing and 3D Printing – A Quick Look at Business and Industr...360mnbsu
What is the size of the additive manufacturing industry? What is the projected growth? What industries are adopting the technology? This talk answered these questions and more and provided information about the major players and industry trends.
From the 2013 Taking Shape Summit: Additive Manufacturing: 3D Printing--Beyond Rapid Prototyping.
Most of my experience is in sales but I have multiple skills involving accounting, design, and almost any customer service job. I am very outgoing, have positive energy and work well with others as well as alone.
1. Michelle Serrano
5139 S. Leamington Chicago, IL 60638
Phone: (773) 425-7576 E-Mail: michelle_serrano12@icloud.com
Experience
City Sports June 2015 - Current
Offer quality customer service, assistcustomers with shopping and styling.
Clean stock room, make sure store was kept tidy and neat.
Restock inventory as needed, also keep track of inventory daily.
Cicero Police Department Internship April 2016 – May 2016
Worked in the detective unit focusing on helping superintendents in the office.
Helped organize files and took field notes when patrolling the streets with the police officers.
Worked on the computer and looked up cases for the detectives and helped them organize their case reports.
Youth Mentor January 2015 – February 2015
Worked with youth in the after school program focusing on positive youth development through recreation,
education, and community service.
Helped mentees focus on academic and personal goals.
Helped mentees search for jobs and helped them with their resumes.
Tey’s Grocery and Restaurant June 2011 – June 2012
Maintained restaurant clean, created a comfortable environment for customers.
Bussed tables, made it easier for co-workers to accomplish their tasks.
Stocked merchandise, assistingstore profits.
Fairway Banquets May 2012 – September 2012
In charge of three tables at a time, catered to guests.
Helped set up and take down tables for events.
Assisted the managers in tending to the host and guests.
Sears 2008
Cashier, checked customers out, made sure shopping went well.
Provided great customer service, made sure store was presentable and tidy.
Answered phones and guided customers with any questions or concerns.
Education
DePaul University September 2012 – June 2016
Bachelor in Arts of Sociology
2. Page 2
Volunteer at Mt. Sinai Hospital. Assisted in running and organizing shelter program for low-income citizens. Trio
Student at DePaul University: Provides advising, academic, mentoring, and career-related services to eligible
first-generation and low- income undergraduates at DePaul.
Skills
Languages: Bilingual Native English and Spanish
Ethics Training Certification