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Dr Nick Appleyard
Head of Digital
@nick_appleyard
nick.appleyard@tsb.gov.uk
www.innovateuk.org
2
Good News
In Q2 2013, only 14% of UK adults
had never used the Internet.
That’s one of the best inclusion
rates in the world
We have embraced mobile internet
more than anyone else worldwide
We spend more time
online than anyone else…
…and more
money
6
Bad News
At Q2 2013, 14% of UK adults had
never used the Internet.
That’s 7.1million people.
7
59% are women (compared to 51% of adult population)
-
200
400
600
800
1,000
1,200
1,400
1,600
1,800
2,000
16-24 25-34 35-44 45-54 55-64 65-74 75+
ThousandsofExcludedPeople
Age Group
Female
Male
72% are over 65 (compared to 21% of adult population)
55% are disabled (compared to 25% of adult population)
8
Reasons for households not having Internet access, 2013
Don't need Internet
Lack of skills
Equipment costs
Accesscosts
Have access elsewhere
Privacy /security
Disability
Other reason
9
Internet-literate adults use the internet
to prepare for & achieve employment
10
0%
2%
4%
6%
8%
10%
12%
Weekly wage
All adults
Non internet-using
Not being internet-literate affects
employment prospects
11
The Design
Problem - I
People needing help using the
internet for employment issues
look like this
People designing the internet
look like this
13
Compared to UK Adult Population:
Web Developers are:
• Younger
• Much more Male
• More Metropolitan
• Much more Technical
• (Self) Employed
• More wealthy
• Whiter
Internet Learners are:
• Older
• More Female
• More Regional
• Not Technical
• Less Employed
• Less wealthy
• Diverse backgrounds
People helping other people to use the internet look like this...
We have to understand each other, as well as computers!
15
The Design
Problem - II
16
Learning something new in a foreign language is especially challenging!
17
Compared to UK Adult Population:
Web Developers are:
• Younger
• Much more Male
• More Metropolitan
• Much more Technical
• (Self) Employed
• More wealthy
• Whiter
• English-Speaking
• More International
Internet Learners are:
• Older
• More Female
• More Regional
• Not Technical
• Less Employed
• Less wealthy
• Diverse backgrounds
• Diverse languages
• More International
18
The Design
Solution
Translate
Empathise
Rebalance
TeachTeach
Achieve

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Technology Strategy Board - Driving Innovation (Nick Appleyard)

  • 1. Dr Nick Appleyard Head of Digital @nick_appleyard nick.appleyard@tsb.gov.uk www.innovateuk.org
  • 3. In Q2 2013, only 14% of UK adults had never used the Internet. That’s one of the best inclusion rates in the world
  • 4. We have embraced mobile internet more than anyone else worldwide
  • 5. We spend more time online than anyone else… …and more money
  • 6. 6 Bad News At Q2 2013, 14% of UK adults had never used the Internet. That’s 7.1million people.
  • 7. 7 59% are women (compared to 51% of adult population) - 200 400 600 800 1,000 1,200 1,400 1,600 1,800 2,000 16-24 25-34 35-44 45-54 55-64 65-74 75+ ThousandsofExcludedPeople Age Group Female Male 72% are over 65 (compared to 21% of adult population) 55% are disabled (compared to 25% of adult population)
  • 8. 8 Reasons for households not having Internet access, 2013 Don't need Internet Lack of skills Equipment costs Accesscosts Have access elsewhere Privacy /security Disability Other reason
  • 9. 9 Internet-literate adults use the internet to prepare for & achieve employment
  • 10. 10 0% 2% 4% 6% 8% 10% 12% Weekly wage All adults Non internet-using Not being internet-literate affects employment prospects
  • 12. People needing help using the internet for employment issues look like this People designing the internet look like this
  • 13. 13 Compared to UK Adult Population: Web Developers are: • Younger • Much more Male • More Metropolitan • Much more Technical • (Self) Employed • More wealthy • Whiter Internet Learners are: • Older • More Female • More Regional • Not Technical • Less Employed • Less wealthy • Diverse backgrounds
  • 14. People helping other people to use the internet look like this... We have to understand each other, as well as computers!
  • 16. 16 Learning something new in a foreign language is especially challenging!
  • 17. 17 Compared to UK Adult Population: Web Developers are: • Younger • Much more Male • More Metropolitan • Much more Technical • (Self) Employed • More wealthy • Whiter • English-Speaking • More International Internet Learners are: • Older • More Female • More Regional • Not Technical • Less Employed • Less wealthy • Diverse backgrounds • Diverse languages • More International