NHQA Criteria 7. Trade Relationships
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The document outlines criteria for high-performing trade relationships, including having a systematic process for selecting trade partners based on key criteria and their ability to help reach goals, regularly reviewing documented development goals with key trade partners, and having a well-documented process for determining and tracking trade partner performance that provides feedback. Trade partners are fully integrated by participating in business planning, problem prevention, and charitable activities.
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Purchasing mangement - Puchasing Process - Make Or Buy Decisions - Supplier S...
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31185020 purchasing-and-vendor-management-lecture-6
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Information Technology Infrastructure Library Continual Service Improvement based on ITIL v3 Continual Service Improvement Publication
Case study retails
The document summarizes a case study of a retail audit conducted by WeMark for a renowned western wear brand. The audit was conducted across 168 outlets in 78 cities to evaluate service quality, product display, employee behavior and adherence to standard operating procedures. Audit results found issues like substandard store ambience, unprofessional employee behavior and lack of customer focus. WeMark provided weekly and quarterly reporting of audit insights and helped the client align employee incentives and store rankings to audit scores, improving customer satisfaction and outlet operations over time. The client commented that WeMark delivered valuable insights through credible, large-scale audits while eliminating subjectivity.
Business Process Benchmarking
This document outlines the objectives, concepts, types, process, and reasons for success or failure of benchmarking. It defines benchmarking as comparing products, services, or processes to industry best practices to establish performance goals and improve. There are three main types of benchmarking: internal, competitive, and functional. The benchmarking process involves selecting a process for improvement, identifying benchmarking partners, implementing changes, and measuring results. Reasons for benchmarking include improving processes, maintaining leadership, and addressing problems. Key steps are selecting processes and measures to prioritize for benchmarking. Commitment, proper planning and implementation are important for success, while lack thereof can lead to benchmarking efforts failing.
Benefits of Business Process Management.pdf
Business Process Management (BPM) is a systematic approach to improving and optimizing an
organization's processes to enhance efficiency, effectiveness, and agility. In this blog, we'll
explore the numerous benefits that BPM offers to organizations of all sizes and industries.
Chapter7 performancemeasures-140312231919-phpapp01
This document discusses performance measures and their importance in a business organization. It defines performance measures as quantitatively telling us important information about products, services, and processes. Performance measures let organizations know how well they are doing, if goals are being met, if customers are satisfied, and if processes and improvements are needed. The document outlines key elements of performance measures including objectives, typical measurements, criteria, and characteristics. It also discusses benefits of measurement for identifying customer requirements, understanding processes, ensuring fact-based decisions, revealing needed improvements, and verifying that improvements occurred.
Chapter 10 : Creating Successful Long Term Growth
- The chapter discusses trends in modern marketing practices, organizing effective internal marketing, and building a socially responsible marketing department.
- Key trends include reengineering, outsourcing, benchmarking, supplier/customer partnering, merging, globalizing, flattening, focusing, accelerating, and empowering. Effective internal marketing requires all departments to identify and provide customer value.
- The marketing department must balance strategic goals with ethical and socially responsible practices to benefit customers, employees, and society.
Similar to NHQA Criteria 7. Trade Relationships (20)
How to implement a strategic IT vendor management program
How to implement a strategic IT vendor management program
Question 5 What are the tools available to help comapanies monitor and improv...
Question 5 What are the tools available to help comapanies monitor and improv...
What tools are available to help companies monitor and improve their marketin...
What tools are available to help companies monitor and improve their marketin...
Applying Marketing Operations Best Practice Framework
Applying Marketing Operations Best Practice Framework
Sustaining Long-term Growth In PCD Pharma Franchise Business.pptx
Sustaining Long-term Growth In PCD Pharma Franchise Business.pptx
Chapter7 performancemeasures-140312231919-phpapp01
Chapter7 performancemeasures-140312231919-phpapp01
NHQA Criteria 7. Trade Relationships
- 1. B Y T O M G I L L E S P I E NHQA CRITERIA TRADE RELATIONSHIPS
- 2. RELATIONSHIPS • Partnering approaches and the framework utilized promote high performance relationships with trades, suppliers and manufacturers.
- 3. IMPROVEMENT • Improvements are accomplished utilizing a systematic process linked to goals & objectives. • Selection of trade partners is a documented process with key criteria for decision making. • The value each trade partner would bring in reaching goals is an important criteria.
- 4. COMMUNICATION • Communication channels exist is all areas of the organization that interact with trade partners. • Communication is done in various ways including a trade council.
- 5. DEVELOPMENT • Documented development goals exist for each key trade partner. • Documented development goals are reviewed with each key trade partner on a regular basis.
- 6. PERFORMANCE • A process for determining trade partner performance is well documented. • Trade performance is tracked and recorded. • The process of determining trade performance is adhered to systematically. • The performance system has a feedback system which tells them when they are in compliance.
- 7. PREVENTION • Trade partners are fully utilized in teams using data to prevent problems. • Trades communicate problems to promote prevention and continual improvement.
- 8. CONTRIBUTION • Trade partners participate in company business planning. • Trade partners participate in charitable activities. • Trade partners lookout for the company while conducting their business and doing their work.
- 9. INTEGRATION • Trade partners participate in planning and improvement activities with full representation of the trade base.