Understanding what metrics are relevant to your startup, and why, can be a daunting task. In this meetup we will discuss what metrics matter for a SaaS company or project. What investors are looking for in the metrics you track and why do they think they are important. What is CAC and LTC, why is CHURN critical? We will also review how to calculate these important metrics, what equations will give you the right answer, and what tools make sense to use for your business.
Presenter: Lecole Cole, Founder & CEO, Skydera
Slide Deck represents simplified Summary of Proof of Concept to take Sales Operations data from Oracle, crunch the numbers using Hadoop/Hive stack, and present specific Metrics using Tableau visualization.
This document discusses calculating and analyzing customer lifetime value (CLV). It provides formulas for calculating CLV based on yearly gross contribution per customer, retention rate, discount rate, and retention costs. An example calculation is shown. The document also discusses how retention rate affects CLV and introduces the concepts of net promoter score (NPS) and customer likeability score to categorize customers. It proposes mapping customers on a "grid" based on these metrics to identify the most and least valuable relationships.
This document discusses predicting customer lifetime value (CLV) for an auto insurance company using various machine learning models. It outlines preprocessing the data, feature engineering, building models like linear regression, ridge regression, decision trees, random forests, and evaluating the models using R2. Random forest was found to have the best performance with an R2 of 0.913. The conclusions recommend focusing on male customers, specific coverage offers, and tailored sales strategies based on customer demographics to improve CLV predictions.
The document discusses customer lifetime value (CLV), including:
1. CLV is the predicted net profit attributed to the entire future relationship with a customer.
2. CLV is an important metric because the best customers account for the majority of sales, and retaining existing customers is often cheaper than acquiring new ones.
3. Companies can use CLV to inform customer acquisition and relationship management strategies, such as spending more to acquire or retain the most valuable customers.
- The sales pipeline conversion percentage dropped from 35% to 25% at a tech SaaS startup.
- By analyzing variables like technology primary, opportunity size, sales medium, and city, insights were generated that legacy modernization and online leads had lower conversion rates while ERP implementation had higher numbers of no previous business.
- Two key recommendations are for management to prioritize new technology/innovation and invest in hiring technical talent or consultants to add new features customers need from competitors. This would help increase the conversion rate by satisfying customer needs.
The document discusses how advertisers are under pressure to show ROI for their marketing spending and evaluates digital channels. It introduces Custometrics, a company that provides analytics and optimization technology to measure marketing impacts across different channels. Custometrics' tools have shown improvements of 10-35% in marketing communication impacts for its clients in various industries. The presentation outlines challenges advertisers face in evaluating different channels and targeting customers effectively.
Understanding what metrics are relevant to your startup, and why, can be a daunting task. In this meetup we will discuss what metrics matter for a SaaS company or project. What investors are looking for in the metrics you track and why do they think they are important. What is CAC and LTC, why is CHURN critical? We will also review how to calculate these important metrics, what equations will give you the right answer, and what tools make sense to use for your business.
Presenter: Lecole Cole, Founder & CEO, Skydera
Slide Deck represents simplified Summary of Proof of Concept to take Sales Operations data from Oracle, crunch the numbers using Hadoop/Hive stack, and present specific Metrics using Tableau visualization.
This document discusses calculating and analyzing customer lifetime value (CLV). It provides formulas for calculating CLV based on yearly gross contribution per customer, retention rate, discount rate, and retention costs. An example calculation is shown. The document also discusses how retention rate affects CLV and introduces the concepts of net promoter score (NPS) and customer likeability score to categorize customers. It proposes mapping customers on a "grid" based on these metrics to identify the most and least valuable relationships.
This document discusses predicting customer lifetime value (CLV) for an auto insurance company using various machine learning models. It outlines preprocessing the data, feature engineering, building models like linear regression, ridge regression, decision trees, random forests, and evaluating the models using R2. Random forest was found to have the best performance with an R2 of 0.913. The conclusions recommend focusing on male customers, specific coverage offers, and tailored sales strategies based on customer demographics to improve CLV predictions.
The document discusses customer lifetime value (CLV), including:
1. CLV is the predicted net profit attributed to the entire future relationship with a customer.
2. CLV is an important metric because the best customers account for the majority of sales, and retaining existing customers is often cheaper than acquiring new ones.
3. Companies can use CLV to inform customer acquisition and relationship management strategies, such as spending more to acquire or retain the most valuable customers.
- The sales pipeline conversion percentage dropped from 35% to 25% at a tech SaaS startup.
- By analyzing variables like technology primary, opportunity size, sales medium, and city, insights were generated that legacy modernization and online leads had lower conversion rates while ERP implementation had higher numbers of no previous business.
- Two key recommendations are for management to prioritize new technology/innovation and invest in hiring technical talent or consultants to add new features customers need from competitors. This would help increase the conversion rate by satisfying customer needs.
The document discusses how advertisers are under pressure to show ROI for their marketing spending and evaluates digital channels. It introduces Custometrics, a company that provides analytics and optimization technology to measure marketing impacts across different channels. Custometrics' tools have shown improvements of 10-35% in marketing communication impacts for its clients in various industries. The presentation outlines challenges advertisers face in evaluating different channels and targeting customers effectively.
The document discusses sales compensation strategies for SaaS companies. It covers aligning comp plans with business goals and stage, metrics like ARR and MRR, handling both SaaS and on-premise sales, lessons from Hubspot's experience evolving their comp plan through different growth stages. Key topics include balancing short-term quotas with long-term customer value, adjusting plans based on product adoption lifecycle, and using metrics and clawbacks appropriately.
Customer lifetime value (CLV) is an important marketing metric that represents the net profit attributed to the entire future relationship with a customer. CLV is calculated as the present value of future cash flows from a customer over their lifetime, taking into account factors like future purchases, retention rates, and costs. Companies are increasingly segmenting customers based on CLV to focus marketing efforts on the most profitable segments. Strategies to increase CLV include upselling, cross-selling additional products to existing customers, and improving customer satisfaction to gain referrals which lowers acquisition costs over the long run.
How to use LTV predictions in Marketing Campaigns?Addepto
In today’s customer-focused market, it is very important to know the customer lifetime value (LTV). LTV helps companies focus their business around the most “profitable” customers and predict customer lifetime value through the use of machine learning.
Read more more about LTV in marketing campaigns in this white paper. Learn how identify your most productive media channel using predicted LTV. Discover best practices approach to use LTV in marketing campaigns.
Summary: The science of re-establishing growth: when, where and how, Mark Rob...IngvildFarstad
Mark Roberge discussed frameworks for determining when, where, and how to scale a business. He explained that companies should begin scaling once they achieve product-market fit, which is reflected by strong customer retention rates rather than just initial sales. Since retention is lagging, companies need a leading indicator, such as a certain percentage of customers achieving critical events within a set time period. Other factors discussed include establishing leading indicators of unit economics based on daily activities, assessing channels and markets to determine where to scale, and separating scaling teams from experimentation teams.
The document discusses key metrics for measuring the effectiveness of sales and marketing efforts. It outlines metrics for measuring reach, leads generation, revenue, and lead/opportunity quality. Example metrics included are reach, leads generated, revenue/revenue pipeline, visit-to-lead percentage, and lead-to-customer percentage. The document recommends setting sales and marketing SLAs, using dashboards to monitor metrics, and analyzing metrics by timeframe and customer segment.
Show Me the Money: Incentive Comp for SaaSKeychain Logic
The difference between selling legacy software & selling SaaS is the difference between hunting elephants & shooting squirrels. On-Demand companies need their salespeople to behave differently, and those salespeople need to be motivated differently. This seminar presentation discusses how squirrel shooters should be managed & rewarded.
The document discusses best practices for designing an effective sales compensation plan. It recommends taking a multi-step process that involves analyzing historical performance, benchmarking against competitors, modeling costs, gaining cross-functional input, setting quotas and goals, and using planning software to reduce the timeline. It also emphasizes communicating the new plan clearly and training managers on the rollout.
Saastr 2021: Ten Things That Are Changing In Customer Success That Maybe You ...Gainsight
This document outlines 10 laws of customer success from 2013 and proposed updates to those laws in 2021 based on changing industry trends. The 2013 laws focus on topics like selling to the right customer, addressing customer churn, prioritizing product, and ensuring customer success teams are metrics-driven. The proposed 2021 laws emphasize making customer success a company-wide priority, integrating customer journeys, driving more value to retain customers, investing in operations, and leveraging product and metrics to improve outcomes. The document argues the laws must evolve to remain effective as customer expectations and business models change over time.
This presentation discusses customer lifetime value (CLV) modeling. CLV is defined as the net profit attributed to the entire future relationship with a customer. It is typically used in business-to-consumer contexts but can also apply to business-to-business. CLV must be greater than customer acquisition costs. The presentation outlines different levels of sophistication in CLV prediction models and lists key inputs like contribution margin, churn rate, retention cost, and period. It provides a simple e-commerce example and discusses how churn rate strongly impacts CLV for subscription businesses. Standard and more accurate CLV calculation formulas are also shown.
Customer Lifetime Value: The Core Metric in MarketingAdknowledge
How to use data and lifetime value to maximize the ROI on your marketing spend.
Out of all the metrics that we monitor in our business, there is one that captures the heart, soul, and ROI of our efforts: lifetime value (LTV) of our customers. The measurements of digital marketing have evolved dramatically over the years from CPM to CPC, CPA, CPI, and more. The next phase, and perhaps the most important, is calculating LTV. Few are taking the leap to position this metric as the core KPI of their marketing teams’ success. But the reality is, the moment your competitor starts to figure out LTV and you can’t, you’re dead.
In this session, Ben outlines best practices for developing the strategy necessary to undertake calculating lifetime value to better understand your customers and the essential analytics you need so you can boost your ROI.
The document discusses the RFM model for customer behavior analytics. RFM stands for Recency, Frequency, and Monetary value. It is a technique used to segment customers based on how recently they made a purchase, how often they make purchases, and the total monetary amount of their purchases. The document provides details on calculating RFM scores, describes different customer life stages based on RFM, and highlights strengths of using RFM analysis, such as targeting the most profitable customers.
Most critical SaaS metrics everybody should trackStrive Analytics
The document discusses 12 critical metrics for Software as a Service (SaaS) businesses to track, organized into the categories of acquisition, retention, and revenue. It defines each metric, including visitors and signup conversion rate, customer acquisition cost (CAC), lifetime value to CAC (LTV:CAC) ratio, average time per session, active users, retention rate, net promoter score, user churn rate, monthly recurring revenue (MRR), revenue churn rate, average revenue per customer (ARPC), and customer lifetime value (LTV). Maintaining the right balances and trends for these metrics is important for SaaS success and growth.
The document discusses RFM customer segmentation, which segments customers based on their Recency (time since last activity), Frequency (number of activities), and Monetary (total monetary value) metrics. These metrics can be calculated from transaction or engagement data and used to group customers into segments. The segments are identified by analyzing the distribution of the RFM metrics and identifying cut-off points. RFM segmentation allows identifying the most valuable customers and those at high risk of churn for targeted marketing campaigns.
Tomasz Tunguz - 10 Learnings from Redpoint 2020 GTM SurveySaaStock
Glean insights into the current state of Go-to-Market Strategy through a data-driven analysis led by Tomasz Tunguz, Managing Director at Redpoint Ventures. This presentation will outline the Top 10 learnings from the Redpoint 2020 GTM Survey and provide a snapshot of the best practices performed by industry leaders across growth stages. What are the most common structures for sales, account executives, and development representatives teams? How much of your ARR should be spent on marketing programs? What gross margin payback period should you be targeting? These questions and more will be answered in a cohort analysis of over 500 companies.
This document summarizes the work of a team that conducted customer segmentation, lifetime value modeling, and recommendations based on the analysis. The team segmented customers using RFM analysis and descriptor variables, identified 7 segments with different characteristics and churn rates. They then modeled customer future value and found segments with high, medium, and low future values. The recommendations target migrating customers between segments to increase revenues.
This presentation provides insight into how to forecast and calculate customer lifetime value (CLV). Here a startup applied a scientific approach to maximise customer retention and minimise churn. The outputs of the analytics were built into the system and business processes driving the success of the company and helping it to win the customer service of the year award, and to achieve a successful exit through acquisition.
The document provides tips for SaaS companies to focus priorities, improve metrics, rethink pricing and positioning, and adapt sales strategies during the COVID-19 crisis. Key recommendations include adding value to existing customers, assessing customer segmentation and value propositions, improving retention by reducing cancellation friction, using data to understand customer behavior and value, and prioritizing current customers over new sales through upselling and creative commercial offers.
How to create a SaaS sales compensation plan.Married2Growth
The document provides tips for creating a sales compensation plan for a SaaS company. It recommends determining on-target earnings for the sales team based on market norms and a split between base salary and commissions. It also suggests including incentives and bonuses to encourage competition and goal achievement. Additionally, it advises considering all details like commission rates, experience levels, and strategically incentivizing desired sales outcomes. The document stresses keeping the plan simple and remembering that incentives will drive desired sales behaviors.
The 6 Marketing Metrics Your Boss Actually Cares AboutClearPivot
Clickthrough rates. Bounce rate. Time on site. "Viral coefficient." But when it comes to the marketing metrics that executives care about, the marketing department panics. But it doesn't need to.
In a way, executives are easy to please: they want to see the numbers that impact the bottom line. They want to know that the marketing program they approved is garnering solid returns for the company. They want to know how it's growing sales and how cost-effectively it is doing so. And when it comes to how many times someone "shared a post on Facebook," it's likely that the executives don't care, unless it somehow directly impacted sales. In fact, sharing these soft metrics may reinforce their collective belief that 73 percent of marketers are not focused enough on results.
But there's good news: marketing results can now be tracked and measured in a financially qualifiable way.
The document discusses the importance of live concerts for both artists and fans. It notes that live concerts provide artists with fan engagement, feedback to help build their careers, and revenue. It also explains that concerts are important for fans as they inspire and bring people together in a shared musical experience. Piracy is identified as a major threat to the live music industry by reducing revenue. The presentation encourages attendees to support artists by attending live concerts.
The document discusses sales compensation strategies for SaaS companies. It covers aligning comp plans with business goals and stage, metrics like ARR and MRR, handling both SaaS and on-premise sales, lessons from Hubspot's experience evolving their comp plan through different growth stages. Key topics include balancing short-term quotas with long-term customer value, adjusting plans based on product adoption lifecycle, and using metrics and clawbacks appropriately.
Customer lifetime value (CLV) is an important marketing metric that represents the net profit attributed to the entire future relationship with a customer. CLV is calculated as the present value of future cash flows from a customer over their lifetime, taking into account factors like future purchases, retention rates, and costs. Companies are increasingly segmenting customers based on CLV to focus marketing efforts on the most profitable segments. Strategies to increase CLV include upselling, cross-selling additional products to existing customers, and improving customer satisfaction to gain referrals which lowers acquisition costs over the long run.
How to use LTV predictions in Marketing Campaigns?Addepto
In today’s customer-focused market, it is very important to know the customer lifetime value (LTV). LTV helps companies focus their business around the most “profitable” customers and predict customer lifetime value through the use of machine learning.
Read more more about LTV in marketing campaigns in this white paper. Learn how identify your most productive media channel using predicted LTV. Discover best practices approach to use LTV in marketing campaigns.
Summary: The science of re-establishing growth: when, where and how, Mark Rob...IngvildFarstad
Mark Roberge discussed frameworks for determining when, where, and how to scale a business. He explained that companies should begin scaling once they achieve product-market fit, which is reflected by strong customer retention rates rather than just initial sales. Since retention is lagging, companies need a leading indicator, such as a certain percentage of customers achieving critical events within a set time period. Other factors discussed include establishing leading indicators of unit economics based on daily activities, assessing channels and markets to determine where to scale, and separating scaling teams from experimentation teams.
The document discusses key metrics for measuring the effectiveness of sales and marketing efforts. It outlines metrics for measuring reach, leads generation, revenue, and lead/opportunity quality. Example metrics included are reach, leads generated, revenue/revenue pipeline, visit-to-lead percentage, and lead-to-customer percentage. The document recommends setting sales and marketing SLAs, using dashboards to monitor metrics, and analyzing metrics by timeframe and customer segment.
Show Me the Money: Incentive Comp for SaaSKeychain Logic
The difference between selling legacy software & selling SaaS is the difference between hunting elephants & shooting squirrels. On-Demand companies need their salespeople to behave differently, and those salespeople need to be motivated differently. This seminar presentation discusses how squirrel shooters should be managed & rewarded.
The document discusses best practices for designing an effective sales compensation plan. It recommends taking a multi-step process that involves analyzing historical performance, benchmarking against competitors, modeling costs, gaining cross-functional input, setting quotas and goals, and using planning software to reduce the timeline. It also emphasizes communicating the new plan clearly and training managers on the rollout.
Saastr 2021: Ten Things That Are Changing In Customer Success That Maybe You ...Gainsight
This document outlines 10 laws of customer success from 2013 and proposed updates to those laws in 2021 based on changing industry trends. The 2013 laws focus on topics like selling to the right customer, addressing customer churn, prioritizing product, and ensuring customer success teams are metrics-driven. The proposed 2021 laws emphasize making customer success a company-wide priority, integrating customer journeys, driving more value to retain customers, investing in operations, and leveraging product and metrics to improve outcomes. The document argues the laws must evolve to remain effective as customer expectations and business models change over time.
This presentation discusses customer lifetime value (CLV) modeling. CLV is defined as the net profit attributed to the entire future relationship with a customer. It is typically used in business-to-consumer contexts but can also apply to business-to-business. CLV must be greater than customer acquisition costs. The presentation outlines different levels of sophistication in CLV prediction models and lists key inputs like contribution margin, churn rate, retention cost, and period. It provides a simple e-commerce example and discusses how churn rate strongly impacts CLV for subscription businesses. Standard and more accurate CLV calculation formulas are also shown.
Customer Lifetime Value: The Core Metric in MarketingAdknowledge
How to use data and lifetime value to maximize the ROI on your marketing spend.
Out of all the metrics that we monitor in our business, there is one that captures the heart, soul, and ROI of our efforts: lifetime value (LTV) of our customers. The measurements of digital marketing have evolved dramatically over the years from CPM to CPC, CPA, CPI, and more. The next phase, and perhaps the most important, is calculating LTV. Few are taking the leap to position this metric as the core KPI of their marketing teams’ success. But the reality is, the moment your competitor starts to figure out LTV and you can’t, you’re dead.
In this session, Ben outlines best practices for developing the strategy necessary to undertake calculating lifetime value to better understand your customers and the essential analytics you need so you can boost your ROI.
The document discusses the RFM model for customer behavior analytics. RFM stands for Recency, Frequency, and Monetary value. It is a technique used to segment customers based on how recently they made a purchase, how often they make purchases, and the total monetary amount of their purchases. The document provides details on calculating RFM scores, describes different customer life stages based on RFM, and highlights strengths of using RFM analysis, such as targeting the most profitable customers.
Most critical SaaS metrics everybody should trackStrive Analytics
The document discusses 12 critical metrics for Software as a Service (SaaS) businesses to track, organized into the categories of acquisition, retention, and revenue. It defines each metric, including visitors and signup conversion rate, customer acquisition cost (CAC), lifetime value to CAC (LTV:CAC) ratio, average time per session, active users, retention rate, net promoter score, user churn rate, monthly recurring revenue (MRR), revenue churn rate, average revenue per customer (ARPC), and customer lifetime value (LTV). Maintaining the right balances and trends for these metrics is important for SaaS success and growth.
The document discusses RFM customer segmentation, which segments customers based on their Recency (time since last activity), Frequency (number of activities), and Monetary (total monetary value) metrics. These metrics can be calculated from transaction or engagement data and used to group customers into segments. The segments are identified by analyzing the distribution of the RFM metrics and identifying cut-off points. RFM segmentation allows identifying the most valuable customers and those at high risk of churn for targeted marketing campaigns.
Tomasz Tunguz - 10 Learnings from Redpoint 2020 GTM SurveySaaStock
Glean insights into the current state of Go-to-Market Strategy through a data-driven analysis led by Tomasz Tunguz, Managing Director at Redpoint Ventures. This presentation will outline the Top 10 learnings from the Redpoint 2020 GTM Survey and provide a snapshot of the best practices performed by industry leaders across growth stages. What are the most common structures for sales, account executives, and development representatives teams? How much of your ARR should be spent on marketing programs? What gross margin payback period should you be targeting? These questions and more will be answered in a cohort analysis of over 500 companies.
This document summarizes the work of a team that conducted customer segmentation, lifetime value modeling, and recommendations based on the analysis. The team segmented customers using RFM analysis and descriptor variables, identified 7 segments with different characteristics and churn rates. They then modeled customer future value and found segments with high, medium, and low future values. The recommendations target migrating customers between segments to increase revenues.
This presentation provides insight into how to forecast and calculate customer lifetime value (CLV). Here a startup applied a scientific approach to maximise customer retention and minimise churn. The outputs of the analytics were built into the system and business processes driving the success of the company and helping it to win the customer service of the year award, and to achieve a successful exit through acquisition.
The document provides tips for SaaS companies to focus priorities, improve metrics, rethink pricing and positioning, and adapt sales strategies during the COVID-19 crisis. Key recommendations include adding value to existing customers, assessing customer segmentation and value propositions, improving retention by reducing cancellation friction, using data to understand customer behavior and value, and prioritizing current customers over new sales through upselling and creative commercial offers.
How to create a SaaS sales compensation plan.Married2Growth
The document provides tips for creating a sales compensation plan for a SaaS company. It recommends determining on-target earnings for the sales team based on market norms and a split between base salary and commissions. It also suggests including incentives and bonuses to encourage competition and goal achievement. Additionally, it advises considering all details like commission rates, experience levels, and strategically incentivizing desired sales outcomes. The document stresses keeping the plan simple and remembering that incentives will drive desired sales behaviors.
The 6 Marketing Metrics Your Boss Actually Cares AboutClearPivot
Clickthrough rates. Bounce rate. Time on site. "Viral coefficient." But when it comes to the marketing metrics that executives care about, the marketing department panics. But it doesn't need to.
In a way, executives are easy to please: they want to see the numbers that impact the bottom line. They want to know that the marketing program they approved is garnering solid returns for the company. They want to know how it's growing sales and how cost-effectively it is doing so. And when it comes to how many times someone "shared a post on Facebook," it's likely that the executives don't care, unless it somehow directly impacted sales. In fact, sharing these soft metrics may reinforce their collective belief that 73 percent of marketers are not focused enough on results.
But there's good news: marketing results can now be tracked and measured in a financially qualifiable way.
The document discusses the importance of live concerts for both artists and fans. It notes that live concerts provide artists with fan engagement, feedback to help build their careers, and revenue. It also explains that concerts are important for fans as they inspire and bring people together in a shared musical experience. Piracy is identified as a major threat to the live music industry by reducing revenue. The presentation encourages attendees to support artists by attending live concerts.
The Rialto Bridge is a stone arch bridge that spans the Grand Canal in Venice, Italy. Considered one of the most famous bridges in the world, it has served as a vital transportation link and symbol of Venice since its construction in 1591. The bridge connects the San Marco district with the Rialto district and features shops and stalls on its span.
This document provides tips for a new employee on their first day at a new job. It recommends getting acquainted with colleagues, introducing yourself, avoiding unpleasant situations, solving problems together, and being polite with each other. Working cooperatively and maintaining positive relationships with coworkers are emphasized.
The document discusses the importance of music education. It notes that 35.3% of high school students dropout and cites several quotes about how music benefits children and society. Specifically, it mentions that students who take music courses score 22% higher in English and 20% higher in math on average. The document advocates for restoring music programs in public schools and provides tips for how to get involved in supporting this cause.
Terrorism refers to acts of violence intended to create fear and advance a political, religious, or ideological cause. The term originated during the French Revolution in the late 18th century to describe the violent acts of the Jacobin faction. Throughout history, terrorism has taken many forms and been used by different groups to further their goals, with modern anti-terrorism efforts focusing on intelligence gathering, law enforcement, diplomacy, and military tactics to prevent terrorist attacks and dismantle terrorist organizations.
The Rialto Bridge is a stone arch bridge that spans the Grand Canal in Venice, Italy. Considered one of the most famous bridges in the world, it has served as a vital transportation link and marketplace in the city since the 16th century. Spanning over 160 feet, the Rialto Bridge connects the San Marco district with the Rialto district and remains one of the top landmarks in Venice visited by millions of tourists each year.
As radio searches for ways to increase audience engagement, Zipwhip allows stations to communicate with their listeners through text messaging using their existing request or studio phone number. Zipwhip is an easy to use and affordable service for stations that have a tight budget. Your listeners are already texting, why not allow them to text their favorite station to request the next song or ask the on-air DJ general questions?
Intervento con Daniele Mondello durante la Conferenza Nazionale Software Libero 2016 a Palermo sul tema Privacy e Big Data nel flussi d'informazione sanitari.
- 35.3% of high school students dropout each year according to statistics
- The presentation argues that introducing music education at a younger age can help reduce the dropout rate by engaging students and improving cognitive development
- Music nourishes the brain, improves early cognitive development and math/reading skills, and helps relax the mind, heart, body and soul
Real World SharePoint Branding - SharePoint Online - SharePoint Saturday Sess...Cathy Dew
How do you design, develop and implement a custom Brand in the SharePoint Online world. We will explore the options and show information on how to develop a great brand for your organization's Office 365 environment.
The document discusses 7 dynamics that are transforming TV as the industry shifts to delivering television programming over the internet. These dynamics are: 1) Reach across screens, 2) Internet TV streaming, 3) TV distribution and the cloud, 4) Measurement, 5) Programmatic ad technology, 6) Addressable advertising, and 7) Viewer engagement. The convergence of traditional linear TV and internet video is having a profound impact on how television is delivered, advertised, and experienced by viewers. This transformation presents both risks and opportunities for TV programmers, distributors, and advertisers.
10 important marketing metrics by eLamaEthanFoster13
This document discusses 10 important marketing metrics to track: ROI, CPO, CPC, CPA, LTV, CAC, LTV to CAC ratio, Payback CAC, Marketing Originated Customer Percentage, and Marketing Influenced Customer Percentage. It provides the definitions and formulas for calculating each metric. Tracking these metrics regularly allows marketers to understand what is and is not working in their campaigns and optimize their strategies based on the results.
1. The document outlines key performance indicators (KPIs) that AFTEL can use to measure customer success, including churn rate, recurring monthly income, customer satisfaction index, positive customer experience, renewal rates, cost of retaining customers, and customer lifetime value.
2. It describes how to calculate each KPI, such as calculating churn rate by the number of customers lost in a period of time.
3. The KPIs will help AFTEL gain a detailed understanding of customers and identify areas for improvement in order to better satisfy customers and increase customer success.
Decoding the KPI Kaleidoscope with Sandfox Advisorssaastr
Metrics are important to investors because they provide visibility into a SaaS company's revenue growth, sales efficiency, and customer retention. Key metrics include monthly recurring revenue/annual recurring revenue to measure topline growth, revenue churn to understand customer retention, and customer acquisition cost and lifetime value to assess the efficiency and profitability of the growth strategy. Maintaining high growth, strong sales efficiency through a favorable magic number ratio above 1, and low revenue churn are positive signs for investors.
How to Optimize Your Market Value PotentialZuora, Inc.
1. Wall Street highly values subscription businesses and places a premium on those with high growth and efficient growth, as measured by metrics like growth efficiency index (GEI).
2. The two main levers companies can optimize to improve their market potential are efficient growth and net retention rate. Efficient growth focuses on aligning teams and processes around maximizing annual recurring revenue, while net retention rate measures how well a company retains and expands revenue from existing customers.
3. Companies should optimize these levers by executing strategies to land new customers and expand revenue from existing ones through upsells and add-ons, while minimizing churn, ensuring successful implementations, and engaging customers.
Demandbase + GTM Partners Analyst Hour - ROI Framework WorkshopDemandbase
This document discusses metrics for measuring the success of account-based marketing (ABM) programs. It provides examples of metrics that can be used at different stages of the ABM process: target account selection and engagement, engaged accounts, working accounts, meeting accounts, opportunity accounts, and won accounts. Specific metrics include account engagement rates, pipeline and revenue generated, time between stages like engaged to working, meetings booked vs held, opportunity acceptance rates, and win rates. The document advocates choosing metrics that match the goals of the specific ABM program.
Thirty two performance metrics used by startups (KPIs)Pranav Joshi
This document lists and defines 32 common performance metrics used by startups, including definitions, calculations, examples, and ideal states for each metric. Some of the key metrics discussed are customer acquisition cost, retention rate, customer lifetime value, return on advertising spending, margin, revenue run rate, average revenue per user, churn rate, burn rate, and monthly recurring revenue.
ROI for Optimal Lead Quality for B2B Demand GenAsad Haroon
This document discusses the importance of measuring lead quality using ROI metrics for B2B marketers. It recommends tracking contact rates, quote rates, and monthly ROI to evaluate lead performance. Calculating customer lifetime value is also important to consider long-term profit from customers over years. Not all leads are equal - high quality leads from reputable sources will be actively seeking services, verified and targeted prospects. Measuring leads helps optimize budgets and improve sales conversion.
How to guide - calculating clv (sample)Jesse Hopps
The document discusses calculating customer lifetime value (CLV), which is defined as the net present value of the cash flow from a customer over the entire relationship. Calculating CLV provides benefits like valuing customer relationships, evaluating proper investment in each customer, and emphasizing long-term relationship cultivation. The standard CLV formula uses variables like gross profit margin, repurchase rate, and interest rate. The document recommends identifying these variables, calculating CLV for customers, highlighting patterns, and using CLV for marketing and sales planning.
Calculating Customer Lifetime Value How-To GuideDemand Metric
Executive Summary
This How-To Guide details the definition of customer lifetime value (CLV), the advantages of calculating CLV and the standard formula for calculating CLV.
Common sense tells us that the longer a customer is in relationship with a company, the more profitable that customer relationship is. However, many companies put the emphasis on new customer acquisition and not enough effort is made to retain existing customers. This is a mistake, because the financial impact of retaining customers is substantial: companies can increase profits by as much as 100% by retaining just 5% more of their customers. For these reasons, CLV is a crucial metric that most organizations overlook mainly because its definition and purpose are not entirely known. Understanding the monetary value each customer represents to your organization can help you budget correctly for your business needs, strategically plan your marketing initiatives and improve long-term relationships with your customer base.
Read this brief 4-page guide to learn about:
Customer Lifetime Value
The advantages of calculating CLV
The standard formula for calculting CLV
Use the Customer Lifetime Value Calculator to get started!
Demand Metric's How-To Guides are designed to provide practical, on-the-job training and education and provide context for using our premium tools & templates. If there is a topic that you would like to see covered, please contact us at info@demandmetric.com (link sends e-mail) to make a content request.
This document discusses key performance indicators (KPIs) that can help travel businesses thrive, including:
1. Customer acquisition cost (CAC), which is calculated by dividing total marketing spend by the number of bookings to determine the cost per booking.
2. Return on marketing spend, calculated as a ratio of gross profit to marketing costs to ensure marketing spend is profitable.
3. Repeat booking rates, calculated by dividing repeat customers by total customers from the previous year to understand customer loyalty.
4. Conversion rates, calculated by dividing bookings by website visits, app visits, or calls to determine how effectively traffic is converted to sales.
5. Net promoter score (NPS), calculated from customer satisfaction survey
7 Product Management Metrics for every Product Team.Prodeasy
This document discusses 7 key product metrics that every product team should track:
1) Monthly Active Users (MAU) and Daily Active Users (DAU) measure the number of monthly and daily active users to understand engagement.
2) Customer Satisfaction Score (CSAT) gauges customer sentiment but should be used alongside other analytics.
3) Customer Acquisition Cost (CAC) measures the cost to acquire a new customer based on factors like advertising and employee costs.
4) Customer Lifetime Value (CLV) measures the total revenue from a customer over their lifetime to understand the reasonable acquisition cost.
5) Monthly Recurring Revenue (MRR) measures the monthly revenue generated by considering paying
Measuring ROI in Digital Marketing_ Metrics That Matter.pdfFirstDigiAdd3
In Digital Marketing, ROI is determined by combining quantitative and qualitative measurements. By gaining insight into the success of their online marketing initiatives, these indicators assist organizations in improving their strategy and more effectively allocating their resources.
5 metrics to strengthen your multichannel sales strategydevin simon
For many eCommerce companies, measuring multichannel sales performance is a challenge. And as your organisation expands to new sales channels like marketplaces, your own brand web stores, and social commerce channels, the complexity for measuring their performance increases.
So, you may end up being confused on which KPIs to track, or end up tracking every known KPI out there. To avoid this, we have listed some of the most prominent KPIs that can help you critically analyse your multichannel sales strategy:
Marketing Performance Report Card: 6 Metrics You Should MeasureJoe Square
With the shift into a data-driven marketing industry, how can you as a marketer evaluate your marketing effectiveness?
L7 Creative has created the Marketing Performance Report Card that includes the top six metrics you can use in your marketing performance evaluation.
This document discusses customer lifetime value (CLV) and how to optimize marketing strategies around it. It covers:
1. Choosing the right key performance indicators (KPIs) to focus on like CPA, ROAS, profit, or CLV.
2. An overview of customer centricity and how CLV is the "Holy Grail" metric for understanding customer strategies and analytics.
3. How to take action and put the chosen KPI into practice through campaign reporting, optimization, and ensuring the right data integration and technology platforms.
4. A short introduction to marketing experiments for proving the effectiveness and value of marketing efforts through controlled experimentation.
Modern marketing metrics allow teams to track success across multiple channels in real-time. Key metrics include daily/monthly active users, marketing ROI, cost per lead, customer lifetime value, SEO/social media traffic and conversions, lead-to-customer ratios, and landing page conversion rates. Understanding these metrics helps optimize strategies and identify high performing channels.
One measure that can transform your marketing strategyJeremy Williams
Customer lifetime value (CLV) measures the net profit attributed to the individual customer over the course of their entire relationship with a business. Calculating CLV involves analyzing historical customer data and financial transactions to determine a customer's past and predicted future value based on revenues, costs, and expected customer lifetime. Implementing CLV requires aligning stakeholders, protecting sensitive data, integrating CLV metrics into business processes, and training employees on how to utilize CLV insights.
The document discusses applying decision science techniques to solve various business problems in customer relationship management. It covers topics like prospect targeting and acquisition, customer segmentation, profitability and loyalty analysis, cross-selling and upselling strategies, campaign management, customer lifetime value analysis, and customer retention through churn management. Decision science helps businesses make targeted decisions at each customer lifecycle stage to optimize acquisition, usage, retention, and customer lifetime value.
Traditionally, marketers have been "ideas" people, experimenting with creative ways to generate leads and create awareness. For some time, it was accepted that the benefit of marketing would be soft and qualitative in nature. Until today, ROI-based reporting and ROI Drivers for Aquisition Campaigns had long been an inexact science. But the transformation in marketing is well underway—so that this critical, revenue-connected function is now considered more of a numbers game than a creative or qualitative game.
Similar to How to make Marketing Return on Investment Report - Newscred (20)
Dive deep into the cutting-edge strategies we're employing to revolutionize our web presence in the age of AI-driven search. As Gen Z reshapes the digital realm, discover how we can bridge the generational divide. Unlock the synergistic power of PPC, social media, and SEO, driving unparalleled revenues for our projects.
The digital marketing industry is changing faster than ever and those who don’t adapt with the times are losing market share. Where should marketers be focusing their efforts? What strategies are the experts seeing get the best results? Get up-to-speed with the latest industry insights, trends and predictions for the future in this panel discussion with some leading digital marketing experts.
Mastering Dynamic Web Designing A Comprehensive Guide.pdfIbrandizer
Dynamic Web Designing involves creating interactive and adaptable web pages that respond to user input and change dynamically, enhancing user experience with real-time data, animations, and personalized content tailored to individual preferences.
Lily Ray - Optimize the Forest, Not the Trees: Move Beyond SEO Checklist - Mo...Amsive
Lily Ray, Vice President of SEO Strategy & Research at Amsive, explores optimizing strategies for sustainable growth and explores the impact of AI on the SEO landscape.
QuickBooks Sync Manager Repair Tool- What You Need to Knowmarkmargaret23
Occurrence of technical errors on QuickBooks is common but it can be resolved with the use of QuickBooks Sync Manager Tool . With the help of this too, users can sync the QuickBooks Desktop company file with the Intuit online server. It is compatible with versions QuickBooks Pro, Premier, or Enterprise. In case a user faces sync-related errors then they simply need this repair tool.
In this dynamic session titled "Future-Proof Like Beyoncé: Syncing Email and Social Media for Iconic Brand Longevity," Carlos Gil, U.S. Brand Evangelist for GetResponse, unveils how to safeguard and elevate your digital marketing strategy. Explore how integrating email marketing with social media can not only increase your brand's reach but also secure its future in the ever-changing digital landscape. Carlos will share invaluable insights on developing a robust email list, leveraging data integration for targeted campaigns, and implementing AI tools to enhance cross-platform engagement. Attendees will learn how to maintain a consistent brand voice across all channels and adapt to platform changes proactively. This session is essential for marketers aiming to diversify their online presence and minimize dependence on any single platform. Join Carlos to discover how to turn social media followers into loyal email subscribers and ultimately, drive sustainable growth and revenue for your brand. By harnessing the best practices and innovative strategies discussed, you will be equipped to navigate the challenges of the digital age, ensuring your brand remains relevant and resonant with your audience, no matter the platform. Don’t miss this opportunity to transform your approach and achieve iconic brand longevity akin to Beyoncé's enduring influence in the entertainment industry.
Key Takeaways:
Integration of Email and Social Media: Understanding how to seamlessly integrate email marketing with social media efforts to expand reach and reinforce brand presence. Building a Robust Email List: Strategies for developing a strong email list that provides a direct line of communication to your audience, independent of social media algorithms. Data Integration for Targeted Campaigns: Leveraging combined data from email and social media to create personalized, targeted marketing campaigns that resonate with the audience. Utilization of AI Tools: Implementing AI and automation tools to enhance efficiency and effectiveness across marketing channels. Consistent Brand Voice Across Platforms: Maintaining a unified brand voice and message across all digital platforms to strengthen brand identity and user trust. Proactive Adaptation to Platform Changes: Staying ahead of social media platform changes and algorithm updates to keep engagement high and interactions meaningful. Conversion of Social Followers to Email Subscribers: Techniques to encourage social media followers to subscribe to email, ensuring a direct and consistent connection. Sustainable Growth and Minimized Platform Dependence: Strategies to diversify digital presence and reduce reliance on any single social media platform, thereby mitigating risks associated with platform volatility.
Build marketing products across the customer journey to grow your business and build a relationship with your customer. For example you can build graders, calculators, quizzes, recommendations, chatbots or AR apps. Things like Hubspot's free marketing grader, Moz's site analyzer, VenturePact's mobile app cost calculator, new york times's dialect quiz, Ikea's AR app, L'Oreal's AR app and Nike's fitness apps. All of these examples are free tools that help drive engagement with your brand, build an audience and generate leads for your core business by adding value to a customer during a micro-moment.
Key Takeaways:
Learn how to use specific GPTs to help you Learn how to build your own marketing tools
Generate marketing ideas for your business How to think through and use AI in marketing
How AI changes the marketing game
The digital marketing industry is changing faster than ever and those who don’t adapt with the times are losing market share. Where should marketers be focusing their efforts? What strategies are the experts seeing get the best results? Get up-to-speed with the latest industry insights, trends and predictions for the future in this panel discussion with some leading digital marketing experts.
We’ve entered a new era in digital. Search and AI are colliding, in more ways than one. And they all have major implications for marketers.
• SEOs now use AI to optimize content.
• Google now uses AI to generate answers.
• Users are skipping search completely. They can now use AI to get answers. So AI has changed everything …or maybe not. Our audience hasn’t changed. Their information needs haven’t changed. Their perception of quality hasn’t changed. In reality, the most important things haven’t changed at all. In this session, you’ll learn the impact of AI. And you’ll learn ways that AI can make us better at the classic challenges: getting discovered, connecting through content and staying top of mind with the people who matter most. We’ll use timely tools to rebuild timeless foundations. We’ll do better basics, but with the most advanced techniques. Andy will share a set of frameworks, prompts and techniques for better digital basics, using the latest tools of today. And in the end, Andy will consider - in a brief glimpse - what might be the biggest change of all, and how to expand your footprint in the new digital landscape.
Key Takeaways:
How to use AI to optimize your content
How to find topics that algorithms love
How to get AI to mention your content and your brand
Mastering Local SEO for Service Businesses in the AI Era"" is tailored specifically for local service providers like plumbers, dentists, and others seeking to dominate their local search landscape. This session delves into leveraging AI advancements to enhance your online visibility and search rankings through the Content Factory model, designed for creating high-impact, SEO-driven content. Discover the Dollar-a-Day advertising strategy, a cost-effective approach to boost your local SEO efforts and attract more customers with minimal investment. Gain practical insights on optimizing your online presence to meet the specific needs of local service seekers, ensuring your business not only appears but stands out in local searches. This concise, action-oriented workshop is your roadmap to navigating the complexities of digital marketing in the AI age, driving more leads, conversions, and ultimately, success for your local service business.
Key Takeaways:
Embrace AI for Local SEO: Learn to harness the power of AI technologies to optimize your website and content for local search. Understand the pivotal role AI plays in analyzing search trends and consumer behavior, enabling you to tailor your SEO strategies to meet the specific demands of your target local audience. Leverage the Content Factory Model: Discover the step-by-step process of creating SEO-optimized content at scale. This approach ensures a steady stream of high-quality content that engages local customers and boosts your search rankings. Get an action guide on implementing this model, complete with templates and scheduling strategies to maintain a consistent online presence. Maximize ROI with Dollar-a-Day Advertising: Dive into the cost-effective Dollar-a-Day advertising strategy that amplifies your visibility in local searches without breaking the bank. Learn how to strategically allocate your budget across platforms to target potential local customers effectively. The session includes an action guide on setting up, monitoring, and optimizing your ad campaigns to ensure maximum impact with minimal investment.
What’s “In” and “Out” for ABM in 2024: Plays That Help You Grow and Ones to L...Demandbase
Delve into essential ABM ‘plays' that propel success while identifying and leaving behind tactics that no longer yield results. Led by ABM Experts, Jon Barcellos, Head of Solutions at Postal and Tom Keefe, Principal GTM Expert at Demandbase.
The digital marketing industry is changing faster than ever and those who don’t adapt with the times are losing market share. Where should marketers be focusing their efforts? What strategies are the experts seeing get the best results? Get up-to-speed with the latest industry insights, trends and predictions for the future in this panel discussion with some leading digital marketing experts.
Capstone Project: Luxury Handloom Saree Brand
As part of my college project, I applied my learning in brand strategy to create a comprehensive project for a luxury handloom saree brand. Key aspects of this project included:
- *Competitor Analysis:* Conducted in-depth competitor analysis to identify market position and differentiation opportunities.
- *Target Audience:* Defined and segmented the target audience to tailor brand messages effectively.
- *Brand Strategy:* Developed a detailed brand strategy to enhance market presence and appeal.
- *Brand Perception:* Analyzed and shaped the brand perception to align with luxury and heritage values.
- *Brand Ladder:* Created a brand ladder to outline the brand's core values, benefits, and attributes.
- *Brand Architecture:* Established a cohesive brand architecture to ensure consistency across all brand touchpoints.
This project helped me gain practical experience in brand strategy, from research and analysis to strategic planning and implementation.
In the face of the news of Google beginning to remove cookies from Chrome (30m users at the time of writing), there’s no longer time for marketers to throw their hands up and say “I didn’t know” or “They won’t go through with it”. Reality check - it has already begun - the time to take action is now. The good news is that there are solutions available and ready for adoption… but for many the race to catch up to the modern internet risks being a messy, confusing scramble to get back to "normal"
In this humorous and data-heavy Master Class, join us in a joyous celebration of life honoring the long list of SEO tactics and concepts we lost this year. Remember fondly the beautiful time you shared with defunct ideas like link building, keyword cannibalization, search volume as a value indicator, and even our most cherished of friends: the funnel. Make peace with their loss as you embrace a new paradigm for organic content: Pillar-Based Marketing. Along the way, discover that the results that old SEO and all its trappings brought you weren’t really very good at all, actually.
In this respectful and life-affirming service—erm, session—join Ryan Brock (Chief Solution Officer at DemandJump and author of Pillar-Based Marketing: A Data-Driven Methodology for SEO and Content that Actually Works) and leave with:
• Clear and compelling evidence that most legacy SEO metrics and tactics have slim to no impact on SEO outcomes
• A major mindset shift that eliminates most of the metrics and tactics associated with SEO in favor of a single metric that defines and drives organic ranking success
• Practical, step-by-step methodology for choosing SEO pillar topics and publishing content quickly that ranks fast
The Strategic Impact of Storytelling in the Age of AI
In the grand tapestry of marketing, where algorithms analyze data and artificial intelligence predicts trends, one essential thread remains constant — the timeless art of storytelling. As we stand on the precipice of a new era driven by AI, join me in unraveling the narrative alchemy that transforms brands from mere entities into captivating tales that resonate across the digital landscape. In this exploration, we will discover how, in the face of advancing technology, the human touch of a well-crafted story becomes not just a marketing tool but the very essence that breathes life into brands and forges lasting connections with our audience.
Yes, It's Your Fault Book Launch WebinarDemandbase
From Blame to Gain: Achieving Sales and Marketing Alignment to Drive B2B Growth.
Tired of the perpetual tug-of-war between your sales and marketing teams? Come hear Demandbase Chief Marketing Officer, Kelly Hopping and Chief Sales Officer, John Eitel discuss key insights from their new book, “Yes, It’s Your Fault! From Blame to Gain: Achieving Sales and Marketing Alignment to Drive B2B Growth.”
They’ll share their no-nonsense approach to bridging the sales and marketing divide to drive true collaboration — once and for all.
In this webinar, you’ll discover:
The underlying dynamics fueling sales and marketing misalignment
How to implement practical solutions without disrupting day-to-day operations
How to cultivate a culture of collaboration and unity for long-term success
How to align on metrics that matter
Why it’s essential to break down technology and data silos
How ABM can be a powerful unifier
The advent of AI offers marketers unprecedented opportunities to craft personalized and engaging customer experiences, evolving customer engagements from one-sided conversations to interactive dialogues. By leveraging AI, companies can now engage in meaningful dialogues with customers, gaining deep insights into their preferences and delivering customized solutions.
Susan will present case studies illustrating AI's application in enhancing customer interactions across diverse sectors. She'll cover a range of AI tools, including chatbots, voice assistants, predictive analytics, and conversational marketing, demonstrating how these technologies can be woven into marketing strategies to foster personalized customer connections.
Participants will learn about the advantages and hurdles of integrating AI in marketing initiatives, along with actionable advice on starting this transformation. They will understand how AI can automate mundane tasks, refine customer data analysis, and offer personalized experiences on a large scale.
Attendees will come away with an understanding of AI's potential to redefine marketing, equipped with the knowledge and tactics to leverage AI in staying competitive. The talk aims to motivate professionals to adopt AI in enhancing their CX, driving greater customer engagement, loyalty, and business success.