1. Curriculum Vitae
PERSONAL INFORMATION Alessandro Komolavacha
TaxBiex ~ Malta
+356 99380190
a.komolavacha@gmail.com
Sex Male | Date of birth 03/04/1981| Nationality Italian
I am a native Italian speaker and in possess of a professional level of English (written and
spoken) I have lived abroad for a decade therefore I am used to work in environments
where English is the only spoken language.
I have earned various skills throughout different jobs over the years, which include but are
not limited to: IT support, sales (direct and over the phone), customer service (betting,
automotive, hospitality), communication techniques and team leading.
I have gained experience in the betting industry by working for PokerStars as Customer
service agent for the past two and a half years. I was one of the top performers globally, I
was one of the designated mentors (for either English and Italian speakers) and work
quality controller, most of my interactions were with English speaking customers.
WORK EXPERIENCE
(Jul. 2016 –Sep. 2016 ) Account Manager (Retention Dept.)
FXGM.COM The Strand Gzira Malta
▪ Managing my own portfolio of clients
▪ Strong communication techniques
▪ Sales over the phone
▪ Ability to work under great stress and to targets
▪ Deep knowledge of financial world and online trading operations
▪ Verification of documents, attention to details
▪ Security checks (payments and fraud related)
Business or sector Online Trading
(Oct. 2013 – Mar. 2016) Language Specialist (csr) + Jr IT Support
PokerStars Sliema Malta
▪ Team working abilities
▪ Strong communication techniques via email either in Italian and English
▪ Poker, Sportsbook, casino knowledge
▪ Fast typing
▪ Excellent command of English
▪ translations
▪ IT & Networking support
▪ Deep knowledge of online betting business
▪ Mentoring skills
Business or sector Online Betting
(Jun. 2012 – Mar. 2013) Business Partner
The Loft Cafe Fremantle – Perth AU
▪ The cafe was opened in partnership with a friend of mine, this still represents the biggest and most
fulfilling challenge of my life so far, as we had to deal with all the issues related to running your own
business.

2. (May. 2011 –Mar. 2013) Back of the House Supervisor
Modo Mio Italian Fine Dining Restaurant – Crown Perth
▪ Fluent English
▪ Staff Management and training
▪ Ability to work under great stress
▪ Food quality control
Business or sector Hospitality
(Aug. 2010 –Apr. 2011) Floor Manager
Bellinelli’s Restaurant – Melbourne VIC
▪ Fluent English
▪ Excellent face to face customer service
▪ Staff Management and training
▪ Ability to work under great stress
▪ payments
Business or sector Hospitality
(Oct. 2006 –Mar. 2010) Command Centre Team Leader + IT Support
Lojack Italia Milano
▪ Fluent English
▪ Staff Management and training
▪ IT Skills (Networking – Windows Server)
▪ Shift work
Business or sector Automotive
(Jan. 2005 –Feb. 2006) Customer Service Representative
CAC Mercedes Benz Maastricht the Netherlands
▪ Fluent English
▪ Customer support over the phone
▪ Deep knowledge of the process chain
▪ Technical advice
▪ Warrantee issues
▪ Invoicing and payments
Business or sector Automotive

3. Curriculum Vitae
EDUCATIONAND TRAINING
PERSONAL SKILLS
IELTS TEST SCORE: 7.5 (out of 9)
This English test was one of the requirements for me in order to get
a sponsorship in Australia, scores over 7 allow you to attend
standard university courses.
ECDL EUROPEAN COMPUTER DRIVING LICENSE
A three months intensive course about Microsoft Office (Word,
Excel, Access, Outlook, Power Point)
HIGH SCHOOL DIPLOMA – INFORMATION TECHNOLOGY
I also attended a course of languages and communications
techniques at the Universita’ del Sacro Cuore in Milan
Mother tongue(s) Italian
Other language(s) UNDERSTANDING SPEAKING WRITING
Listening Reading Spoken interaction Spoken production
ENGLISH C2 C2 C2 C2 C2
Replace with name of language certificate. Enter level if known.
SPANISH A2 B1 A2 A1 A1
Replace with name of language certificate. Enter level if known.
Levels:A1/A2: Basic user - B1/B2: Independent user - C1/C2 Proficient user
Common European Framework of Reference for Languages
Communication skills ▪ Excellent communication skills gained throughout my whole working experience in any role,
definitely a people oriented kind of person
Organisational / managerial skills ▪ leadership (I was responsible for teams up to 20 people)
▪ Shift Scheduling
▪ Mentoring
▪ Excellent abilities in understanding staff needs and improve individual skills
Job-related skills ▪ Excellent IT Skills (MAC Os and Windows)
▪ Fast typing
▪ Excellent telephone manners
▪ Fluent English
▪ Deep knowledge of hospitality industry