The document provides information about New Frontiers, a recruitment company that places staff in the travel industry. It describes the various services New Frontiers offers, including full time, temporary, executive, and international recruitment. It also discusses related sister companies that provide online training, events, and access to travel job postings. The document is an overview and introduction to New Frontiers and its suite of talent solutions for the travel sector.”

1. welcome to our world
www.newfrontiers.co.uk

2. Page index:
About New Frontiers 03-04
Benefits of our services 05-06
Our Clients 07-08
Why New Frontiers 09-10
Full Time Recruitment 11-12
Temp Recruitment 13-14
Executive Recruitment 15-16
International Recruitment 17-18
New Frontiers Direct 19-20
Sister Companies: 21-22
Travel Jobs Agent 23-24
Online Travel Training 25-26
Inspire 27-28
TIE 29-30
Contact 31

3. a word from
our founder
I set up New Frontiers in 1993 to become innovative market leaders providing
unique solutions to sourcing talent and hiring staff in the travel industry. We
currently place an average of five staff a day and over 95% stay with their
employer for more than a year, figures I am naturally very proud of.
Over the years my company has also developed a number of new and unique
services to aid the travel industry including HR seminars, Online Travel
Training (winner of three industry awards), New Frontiers Direct, Travel Jobs
Agent, Travel Industry Events and our latest service, Inspire.
On a personal level, I have been the Chairman of the Association of Women
Travel Executives and am currently serving as Vice Chairman of their
Benevolent Fund. I’m also the Vice Chairman of City and Guild’s National
Advisory Committee for Travel and Tourism courses and was honoured in
2009 when ABTA elected me to serve on their Recruitment and Training
Committee.
I hope that this brochure will be able to answer any questions that you may
have about my company or the services we provide. Don’t hesitate to contact
me to discuss your recruitment and retention strategies and how to lower
your recruitment costs or if you wish to confidentially discuss any key
executive/ board level appointments.
My team and I look forward to working with you.
Julia Feuell
julia@newfrontiers.co.uk
02.

4. “On occasion, we could have taken all candidates
put forward, such was the calibre.”
Dominic Joyce, MD, Grosvenor Travel Management
03.

5. About New Frontiers
We were awarded Silver for Best Travel Recruitment Company 2010 by the British Travel Awards.
Our headquarters are based in the UK and we have a number of affiliate, multi-disciplined
recruitment companies both in the UK as well as overseas.
We offer Full Time, Temp, Executive and International recruitment from junior staff to board directors.
Since starting the company we have placed over 21,000 permanent and 50,000 temporary candidates.
We have access to over 1100 job boards worldwide.
We have over 90,000 candidates on our current database.
In 2010, we processed more than 100,000 CVs from a variety of industries
On average we’ve registered 10 new jobs every day since 1993.
Since starting the company we have processed more than 1 million CVs.
New Frontiers staff have raised over £35,000 over the years for charities nominated by them
through dress-down days.
04.

6. Benefits of using our services
As a client you will benefit from:
Access to specialist recruitment teams in A free HR club helping managers keep on
each sector of the travel industry headed by top of changing laws within the industry and
Team Managers recruiting both nationally networking to discuss best practice.
and internationally.
Proactive meetings with our Senior Account
A dedicated Account Manager (sector- Managers to discuss your recruitment
specific single point of contact). Throw away progress, future campaigns & best budget
your PSL! Your Account Manager can fill approach.
ANY vacancy through our network of 400
UK and overseas specialist recruitment A policy of best recruitment practice in
agencies. submitting CVs to Hiring Managers to avoid
time wasting and introduction disputes.
Services and recruitment projects to fit all
budgets. HR Strategy and recruitment retention
meetings on request with New Frontiers’
Multiple ways of working with us including Managing Director.
advertising, headhunting (never from clients
though), networking, email marketing and A HR expert to review HR procedures and
job boards. contracts at no charge to ensure current
contracts are fully compliant and to discuss
A 3 month trial period to see if your new any HR concerns.
recruit is perfect for your business or we’ll
provide a free replacement.
A full registration and screening process
including: right to work, identity checks,
equal opportunity monitoring and assessing
5.
skills by testing literacy, numeracy, GDS
skills, IT skills, geography knowledge. We
can also run psychometric tests & check
references as part of the service.

7. 95% of the candidates we place stay with their new
employer for at least a year.
6.

8. Some of our
Clients
New Frontiers hires staff into some of the largest industry names as well as
providing consultancy about staffing issues, recruitment and retention to SME
travel businesses. We work with all sectors of travel – airlines, tour operators,
travel agents, car hire, rail, incoming tourism, online travel companies, technology
companies and tourist boards. We look forward to working with you too!
07.

10. Full Time recruitment
Handpicked, trained,
tested and compliance
full time travel recruitment
checked candidates
before you see them.
Temp recruitment
A pool of the most talented
temp travel recruitment
temporary staff in the travel
industry.
Executive recruitment
Highly confidential and
targeted headhunting using
our network and industry.
Why
International recruitment
Having already placed in. UK, Spain,
France, Italy, Belgium, Germany,
Middle East, Australia, New Zealand
where next…?
New Frontiers Direct
direct
Use our 18 years of media
buying power to attract new staff
putting you in control of travel recruiting
at a fraction of the cost.

11. Travel Jobs Agent
Access to over 1100 job
boards with direct access to
thousands of potential
candidates but only pay-
per-application! Online Travel Training
Winner of three industry awards in
2010 helps you train the industry
which helps them sell your brand.
Advertise, promote, recruit, train, interact and network
Us? with the travel industry in more ways and at lower costs
than any other travel recruitment company.
Inspire
Create and host an e-learning
microsite with us to help you
train new and existing staff.
Travel Industry Events
Our free global travel industry
events website lists all the industry’s
seminars, dinners, conferences,
exhibitions and events in one.

12. Full Time recruitment
Handpicking the most skilled and talented candidates has been the mainstay of
our business since 1993 and one which we have built our name on. We advertise,
interview test, reference check and advise you as to which candidates best fit your
brief. The only thing you’ll have to do is the simple task of choosing from the five or
so people that we recommend.
We’ll even (for large recruitment campaigns) work in partnership from your offices,
run open evenings, career seminars and interview days to help you find the right
candidate in the shortest amount of time.
And if, within three months of joining your business, you or your new employee find
that you are not entirely happy and you wish to fill the position with someone else
we'll replace the candidate at no further charge!
The fact that over 95% of the candidates that we place stay with their employer for
at least a year is something we are proud of and wish to keep up.
11.

13. full time travel recruitment
The key benefits of using New Frontiers’ permanent staff search
Full GDS Testing, updating and full training FREE upon placement of candidate.
Identity and Right to Work checking and referencing as standard and in compliance with
employment legislation.
Dedicated Account Managers fill ANY vacancy through our network of 400 UK and overseas
specialist recruitment agencies. No more PSL management.
Only pay our introduction fees once your new recruit has started work.
For sole agency assignments we also offer travel & geography testing, MS Office skills
basic, intermediate & advanced levels testing and psychometric testing (if required) as
standard. We can also run your own tests for shortlisting.
For Sole Agency Assignments and our Client Club, clients will benefit from preferential
and tailor-made fees and terms to suit, an annual (or as required) strategic meeting with
Julia Feuell, Managing Director to discuss HR issues, strategy, recruitment and retention tips
and preferential invitations to our HR Seminars. Clients will also benefit from thorough
and more indepth candidate testing (including psychometric assessment) as required and
can benefit from private and confidential interviewing facilities in Central London.
2.

14. temp travel recruitment
Temp recruitment
New Frontiers have access to a large We also shortlist a large number of temps
temporary workforce, which we covet and from our overseas recruitment partners in
protect as much as our full time candidates. Australia, New Zealand and South Africa
We believe that the better we look after All temps are engaged under a Contract for
them, the better they will perform and the Services. This covers all aspects of their
more likely they will stay with us. In fact, contract, including health and safety and
many of our temps have been with us for changing legislation for temporary workers to
years. ensure total compliance and peace of mind for
our clients.
All of our highly skilled temps are available
on short- or long-term contracts and are
managed by our dedicated Temporary
Recruitment Division.
13.

15. The key benefits of using New Frontiers’ temp staff search
All temps are fully reference-checked and Hourly rates are fully inclusive of holiday pay,
can be security-checked where required. company national insurance, payroll and
administration and insurance costs so that
All temps receive (if required and at no extra there are NO hidden charges.
cost) GDS testing and cross-training, Identity
and right-to-work compliance checking and We are unique in providing full HR insurance
geography and IT skills testing. to all temporary staff supplied by us. This
service protects our clients against any
All temps are paid weekly and directly into potential claims arising from discrimination,
their bank accounts and receive paid disability and/or any other employment laws.
holidays in addition to their wages as well as
benefits such as health bonuses and end-of- When placed, we keep in contact with the
booking bonuses, store and travel discounts. temp to ensure they fit in easily and also run a
monthly ‘perfect score’ competition to ensure
To avoid disputes, all temps receive the same their work is the best it can be.
pay rate for the same job.
Since 1993 we have successfully placed more
14.
than 70,000 recruits in the travel industry.
That’s an average of five a day!

16. Executive
recruitment
One of the biggest success factors of our business has been our relentless networking
within the travel industry. Over the years (18 to be exact) this has meant that we have built
up a large network of personal contacts at senior management level within some of the
industry’s biggest companies. This network has helped us to headhunt some of the
toughest positions ranging from senior management right up to board level, MDs and
CEOs.
This service is of course highly confidential and run by a dedicated & discreet team made
up of our most experienced consultants who have built up an outstanding reputation for
finding the right person.
“Always available and trustworthy, they handled
every single aspect of the process
with professionalism.”
Joan Roca – Placed as MD of lastminute.com, Spain

17. The key benefits of using New Frontiers’ executive staff search
A proven comprehensive range of senior appointments from £60,000 p/a up to and including
senior management, board level, MD's & CEO’s.
Access to our ‘Talk CV’ product for long distance interviews and which allows clients to view
CVs, pre-recorded interviews and answering pre-set questions.
A select group of highly talented and experienced non-executive directors that have been
handpicked and are available for meetings on request.
Project and contract work for Interim Consultants also available.
Our Managing Director, Julia Feuell, can handle highly confidential and senior level
appointments on request.
Security that we never headhunt people we have placed, nor do we headhunt from our clients.
16.

18. International
recruitment
Our international department has placed thousands of candidates right
across the globe including countries such as Spain, France, Germany,
Italy, Sweden, Dubai, USA and South Africa. Hey, it isn’t called the
travel industry for nothing.
We’ve also held international ‘scout’ missions and recruitment
campaigns on behalf of companies looking to bring workers into the
UK.
We will only work with UK companies that are represented overseas
and we are always mindful of and comply with local country laws in all
instances.
“New Frontiers provides an excellent
network, quick delivery and high quality.”
Klaus Henkel – HR Director for Europe for Kuoni
7.

19. The key benefits of using New Frontiers’ international staff search
We can fill full time, temp or executive We can set up training portals through our
positions for UK clients who require new Inspire programme and train recruits before
staff overseas. they arrive at their destination.
In countries where the use of employment If clients or candidates aren’t happy we will
agencies is banned we ensure that the replace them with a new recruit free of
overseas client is complying with local laws charge.
when contracting us.
All candidates undergo the same thorough
examination, training and security tests as
our UK placed candidates.
18.

20. New Frontiers Direct
For an entirely new way to recruit, New Frontiers Direct offers a low cost option to
reduce your recruitment advertising and agency budgets. With our new service you can
speak directly to thousands of potential employees using just a single advert.
New Frontiers Direct will post and re-post your job on all available job boards (we have
access to over 1100) including sites such as Traveljobsearch, TotalJobs and Gumtree.
You then do the shortlisiting and interviewing yourself.
Included in the service is advice on which job boards are best to use for your particular
job posting and what to write, which is invaluable to the recruitment process to ensure
you stay legally compliant. We also offer an additional service for writing the full advert
and shortlisting the response if required.
“New Frontiers Direct kept our recruitments costs
to a minimum - vital in the current economic climate.”
Helen Webb, General Manager, Uniglobe Top Flight Travel
19.

21. putting you in control of travel recruiting
direct
The key benefits of using New Frontiers Direct
Costs start from only £495 + VAT per job role for basic job postings on many top job
boards. Discounts are available for multiple job postings.
We’ll guarantee you over £1200 worth of media coverage and up to 50% cheaper than
placing an ad campaign yourself.
Access to a network of over 1100 job boards.
Free advice on the wording of your advert to ensure legal compliance, high SEO visibility
and maximum attractiveness.
A guarantee that if you aren’t successful, you will get the money off our bespoke
recruitment agency service and we won’t stop until we fill your position.
20.

22. Sister companies
New Frontiers offers much more than
recruitment. Over the last 18 years, we have
grown and developed sister companies to
further support the travel industry. From
training, to events, to a job board, we can
offer you numerous services all under one
umbrella – in the same universe!

23. Travel Jobs Agent
Access to over 1100 job
Online Travel Training boards with direct access to
thousands of potential
Winner of three industry awards in
2010 helps you train the industry candidates but only pay-
which helps them sell your brand. per-application!
Inspire
Create and host an e-learning
microsite with us to help you
train new and existing staff.
Travel Industry Events
Our free global travel industry
events website lists all the industry’s
seminars, dinners, conferences,
exhibitions and events in one.

24. Travel Jobs
Agent
Travel Jobs Agent seeks out all the best travel jobs from a wide range of job boards and
places them onto a single website, ensuring that candidates don’t need to endlessly
surf the net and can find their perfect job easily using a single source.
In return, it also benefits our clients as they only need to place a single ad on TJA and it
automatically gets posted onto hundreds of external job boards giving them access to
thousands of potential candidates. Everyone wins. Finally, instead of masses of unsuit-
able applications, you will finally only pay for quality shortlisted CVs.
For more information please visit the TJA website: www.traveljobsagent.co.uk
Our network of job boards receive 20 million
visitors per month!
In association with:

25. The key benefits of using Travel Jobs Agent
Pay per Application – only pay for suitable applicants. Prices start from just £2 per CV.
Maximise your reach - Your job can appear within a huge job-board network reaching
literally millions of candidates.
Get more quality applications - We send jobs alerts to our candidates every day.
Simple, fast & safe payment - Pay online via PayPal and your roles are live in minutes.
SEO-optimized site visited by thousands of travel industry candidates and marketed by
New Frontiers.
22.

26. Online Travel
Training
Winner of three travel industry awards in 2010, Online Travel Training (OTT) helps
train frontline staff to sell your products.
The process is simple. You create an e-learning microsite (with our help), we’ll
market it to the trade so they can interact with your brand and increase their
knowledge of your products or services. Agents can then sell your brand with
confidence which naturally results in increased sales. Clients can also translate
their e-learning microsite to promote their businesses to overseas travel agents.
OTT is fast establishing partners overseas to market these courses too.
OTT is already the largest library of product e-learning courses for travel agents,
marketing courses via TTG, Advantage, Buying Business Travel, GTMC, AITO and
LCC training academies. OTT also ranks first on Google for most key searches.
For more information please visit the OTT website: www.onlinetraveltraining.co.uk
25.

27. The key benefits of using Online Travel Training
Helps to increase agents’ product knowledge and sales confidence to the largest trade
audience available in the UK.
Can promote your e-learning globally to 1000’s of travel agents.
Complements your existing trade marketing.
Provides cross-promotion via tens of thousands of registered users with a growing
international audience.
OTT achieves first position on Google for most key training searches.
OTT offers launch promotion and ongoing media support.
26.

28. Inspire
Ever wondered whether a supplier message has been read by your staff? Would you
like the ability to easily create training courses and then monitor the progress of staff?
Or would you simply like to cut training or induction time for new starters? Then Inspire
is the ideal solution.
Powered by Online Travel Training, our e-learning tool allows you to create user-friendly
training modules quickly, easily and with the ability to use photos and videos. Turn your
company into your own perfectly functioning universe by writing staff modules about
anything – meet the management team, our health and safety policy, our office in
Glasgow, how to sell car hire, etc.
You can create a private, company training microsite and confidentially train only your
staff or invited users.
Or if you wish to host other suppliers’ training modules as well as your own then our
customised training microsite will be for you. It allows you to view management informa-
tion about all other courses including your own.
For more information please visit the Inspire website: www.inspiretravelstaff.co.uk
7.

29. Why e-learning?
E-learning complements and supports face-to-face training.
Staff can learn at their own pace and in their own time.
Staff can complete training courses during quiet periods to make use of their time.
The quicker recruits can be brought up to speed about your business and their role, the
more productive they will be.
The company can now have a tool to manage and record which staff have read and
understood supplier updates or legislation changes.

30. Travel Industry
Events
The travel industry enjoys numerous gala dinners, exhibitions, seminars, meetings,
conferences and events amongst its 200 associations. This unique website is the
first to aggregate all of the industry’s events in the UK and overseas to ensure that
you never miss a networking opportunity again.
You can promote your event free of charge by uploading details directly onto the site.
You can sign up to receive alerts and tweets about the latest events.
You can see who is going to the events.
For more information please visit the TIE website: www.travelindustryevents.com
29.

31. All the industry’s events worldwide in one site!

32. Contact Us
New Frontiers
Lancaster House T: 0845 202 2222
33 Islington High Street F: 0845 458 8635
London info@newfrontiers.co.uk
N1 9LH www.newfrontiers.co.uk
Permanent recruitment Travel Jobs Agent
perm@newfrontiers.co.uk www.traveljobsagent.co.uk
leisure@newfrontiers.co.uk
businesstravel@newfrontiers.co.uk Online Travel Training
travelsupport@newfrontiers.co.uk T: 0845 643 2533
info@onlinetraveltraining.com
Temporary recruitment
temp@newfrontiers.co.uk Inspire
T: 020 7923 6429
Executive recruitment info@inspiretravelstaff.co.uk
exec@newfrontiers.co.uk
TIE
International recruitment www.travelindustryevents.co.uk
international@newfrontiers.co.uk