During this presentation, you will discover: • How to fill this gap with innovative cloud-based accelerator services • How to quickly deploy new digital capabilities to support business objectives • How companies are winning through in-store customer experience

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Practical Visionaries
Harness The Internet Of Things To Capture The Power Of Omnichannel
April 2015

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Craig Templin
Business Director
NEORIS USA
During his 28 years in the application software development
business, Craig has worked a wide range of successful projects
from rule-based expert system diagnostic systems for the F-16
and F-111 aircraft to grocery warehouse fulfillment systems that
integrate directly with ERPs and e-Commerce systems.
Craig has extensive experience in all aspects of software
development including Software Project Management, Systems
and Software Requirements Analysis, Architecture and Design,
Implementation and Unit Test, Integration and System Testing
and Maintenance.
Over the past 19 years, Craig has worked as an IT consultant for
companies including Whole Foods Market, Grainger, Men’s
Wearhouse, CEMEX, and Lowes.com. He has been at NEORIS for
over 12 years where he currently works business and innovation
development.

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NEORIS
NEORIS is a global business and IT consulting firm. We establish long-term relationships
with our clients, helping them improve performance throughout the different stages of
their business. Our unique global delivery model, combined with cutting-edge IT
services, allows us to innovate, build, deploy and operate business solutions that are
both practical and visionary.
Fast Facts
Employees:
Founded:
Offices:
Headquarters:
Presence:
Over 3,500
2000
20
Miami, Florida USA
US, Latin America, Europe, Middle East, Africa and Asia

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I. Internet of Things (IoT) is a game changer
II. IoT will re-invent the business at 3 levels
III. Sourcing leveraged to help innovate

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Internet of Things will Re-invent Industries at 3 Levels
Business Model
Business Process
Business Moment

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Business Moments are the Key
Exploit transient moments of opportunity & compete w/ unprecedented
velocity & agility via glanceable information & micro-interactions

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Business Moments for Customers
To give information, to give help, to give advice in moments of need is
key to customer service and how to retain & attract new customers.

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Business Moments for Employees
Every day as new devices connect into the IoT, businesses have the
opportunity to enter into new moments of opportunity & better serve

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Digital innovation requires an organization to be more nimble
Lead your Business at 2 speeds
 Keep the lights on:
 Using traditional methodologies and traditional
corporate systems
 Innovations, digital experiments, & mapping
business moments require a different approach
 Lighter weight governance and monitoring
 Create a separate faster multi-disciplinary team
 Create some distance from IT

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Sourcing Can Be Leveraged to Help Innovate
 What services does a sourced
innovation engagement include?
What are the benefits relative to
traditional in-house innovation?
What accelerators will expedite
innovation?
Supplement in-house efforts with teams that provide skills,
resources, & tech accelerators to inspire, innovate & implement

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Services of a sourced Innovation engagement
Recognize Architect Construct Evaluate
The Moment The Engagement The Solution The Outcome
• Who are you serving?
• How are they engaged?
• What is their purpose and
goal?
• What is their situation and
location?
• What is their emotional
state or attitude?
• What are their preferences
and history?
• What service are you going
to provide?
• What will it accomplish –
what is success?
• How will they find you?
• Does it improve their
experience?
• Is the organization ready?
• Are the people ready?
• Are you prepared to
change?
• What processes are
impacted?
• What systems are required?
• Can they support the
architecture and solution?
• How are you going to
monitor and what
metrics do you collect?
• Business? Engagement?
Technical?
• Are you able to collect the
data?
• Do you have the tools to
analyze and evaluate?
• Do you have expertise?
R A C E

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Benefits relative to traditional in-house innovation
 Sourced innovation can naturally provide a
separate faster multi-disciplinary team:
 configurable in accord with your
vision and participation
 following proven Agile
methodologies
 with light weight governance and
monitoring
 to build your proof-of-concepts,
architectures and solutions
 staffed to promote real-time
collaboration/communication
during your business hours
Traditional in-house innovation is encumbered by the existing IT portfolio
& unable to take risks when limited by existing infrastructure

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Accelerators That Expedite Innovation
 An innovation partner has worked through the process, done the
research, and knows how to operate and apply technology to
provide business value
 Technology labs stocked with latest innovations
 Partnerships with major platforms, application vendors, and
innovative startups
 Technology accelerators leveraged to best compete for and seize
digital moments
 Best practices, blueprints, frameworks, and reference
applications
Leveraging a sourcing partner to inspire, innovate and implement

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Thank you
Contact Us
Tel: +1 (305) 728-6000
info@neoris.com