Tiki is an open source content management, collaboration, and social networking platform. It is used by many organizations for websites, knowledge bases, project coordination, and more. The company provides customization and support services for Tiki but depends on the open source community for ongoing development and infrastructure support. The business model keeps costs low through the open source model and generates ongoing revenue from customization, consulting, and support services. The ecosystem includes software developers, designers, hosting providers, and customers who use and contribute to Tiki.

1. Tapping into the ecosystem: Business the open source way Nelson Ko October 26, 2010

2. Company Overview Provides online collaboration and social media solutions Based on Tiki Wiki/CMS/Groupware open source platform

3. What is Tiki? Content Management System Websites Knowledge Base Documents, Images, etc... Groupware System Replace/Reduce Email Project Coordination (Scheduling, Tracking, etc...) Wiki Software Engine Wikipedia-type Sites Private Wikis Within Companies/Organizations

4. Tiki Powered Firefox Support Collaborative Technical Support Knowledge Base Over 20 million visitors/month >8000 new forum threads a month support.firefox.com

5. Tiki Powered 2020 Media Futures Collaborative Research Project at OCAD Engage Industry Participants Synthesize Research 2020mediafutures.ca

6. Tiki Powered HEDON Household Energy Network International Online Business Network Over 4,000 members Events / Tenders Newsletters www.hedon.info

7. Tiki Powered ExportWise Online Magazine of EDC Provide Leading- Edge News and Resources Engage Industry www.exportwise.ca

8. Business Model Osterwalder & Pigneur (2010), www.businessmodelgeneration.com. Very low cost Open source Extensive developer network Customization services Ongoing fees Maintenance, Consulting Infrastructure Cust. Relationships Product Innovation

9. Infrastructure Over 200 contributors in Tiki community Developers, visual designers Other open source communities Hosting companies Not the main focus of the company. Depends on the open source community and external partners for most of this. Evangelism Coordination Facilitation Relationship with open source community

10. Product Innovation Core platform maintained by the open source community Community-wide customer funded innovation Not the main focus of the company. Depends on the open source community for most of this.

11. Tiki Overview Features Project / Community Wiki Forum Blog Articles Polls Image/File Gallery Multilingual Structured Data Many Plugins (incl. Google Docs) Easy-To-Use WYSIWYG Editing Easily Build Data Driven Applications Import from MediaWiki TikiWiki is 8 years old More than 200 code contributors A new code commit every hour on average Top 50 in code commit activity Top 50 most popular projects 950+ pages of printed documentation Over a half a million downloads Used on tens of thousands of websites 30+ languages

12. Customer Relationships Companies Non-profits Research organizations Customer relationships are the main focus of the company Match requirements to customization Ongoing support Social media/web/ mgmt consultants IT providers

13. Ecosystem Map Resource Providers Software developers Graphic Designers Technical and Marketing manpower Company Customers Complementors Management consultants Web service providers Other open source Cloud infrastructure Competitors Proprietary software Open source software Hosted solutions Custom solutions Bloom, P., & Dees, J. G. (2008), Cultivate your ecosystem, Stanford Social Innovation Review, Winter, 47-53.

14. Pros/Cons of Open Source for Users Pros No lock in Choice of multiple consultants Power to the implementors Can always fix it yourself Cons Too much choice Total cost of ownership is not zero Power to the implementors (vs. Managers?) Lack of understanding of OS culture/licenses

15. Now vs 3 years ago 3 years ago No central governing body Outdated image Online meeting only Misunderstanding prone Under-performing Now Tiki Foundation New logo and branding International connections Mutual trust Future very exciting

16. Other Relationships With other open source projects Participation in industry groups

17. Tiki Software Community Association TikiFest conferences/workshops Manage community trademarks and branding Present shared case studies Credibility through size Active in the leadership of the Association Open and pluralistic organization brings credibility