Video available here: https://www.youtube.com/watch?v=jdssa77dA5s&feature=youtu.be Bots- the Next UI Revolution - Adam Stephensen Bots are the new UI frontier. Siri, Google Assistant and Alexa started the trend, but no-UI is the future of UI. Users are going to expect to be able to have conversations with companies and organisations in the client that they have on hand. Don't believe me? Gartner predicts that by 2020 30% of HTTP requests will be via bots. In this session, we will explore how the Microsoft Bot Framework makes it easy to build and connect intelligent bots to interact with users and services. Take your existing applications, your FAQ or a great new idea you have and build a bot that will run from your website or from Cortana, Skype, a phone call, text message, Teams, Slack, Facebook Messenger, Skype for Business and more. If you missed the mobile revolution - why not lead in the bot wars?

1. Adam Stephensen
@adamstephensen

2. About me
I love trying new things

3. About me
I love trying new things
.. and learning from my mistakes
Disclaimer
All opinions are my own.
I try to know what I’m doing.
Like everyone else….
…. I’m on a journey.

7. A bot is just an app
that users interact
with in a
conversational way.

8. Bot Business Scenarios ?
Appointments, test result
retrieval, initial triage
Medical
In-cab assistant &
communication
Transportation
Organizational information, HR data
management, Delve
Staff Productivity Hospitality
Guest relations, booking
assistance
Automated responses, call center
IRC, call center staff knowledge
base
Customer Service
Password reset, service desk case
initialization, IT staff automation
IT Help Desk

11. 20% of Brands abandon
Mobile Apps
by 2019
https://www.gartner.com/smarterwithgartner/gartner-predicts-a-virtual-world-of-exponential-change/

12. 30% Web Browsing Sessions
done without a screen by
2020
https://www.gartner.com/smarterwithgartner/gartner-predicts-a-virtual-world-of-exponential-change/

13. 60% App Dev Enquiries
are about bots
Customer Service
Build a loyal customer base
with a 24/7 customer-centric
approach to your business
HR
Increase employee productivity and
allow for focus on innovation by
freeing up time through automation

14. 95% Customer interactions
powered by AI bots including
telephone and online by 2025
Engage customers
Build a loyal customer base
with a 24/7 customer-centric
approach to your business
Empower employees
Increase employee productivity and
allow for focus on innovation by
freeing up time through automation

15. By 2020, the average
person will have more
conversations with bots
than with their spouse
https://www.gartner.com/smarterwithgartner/gartner-predicts-a-virtual-
world-of-exponential-change/

19. Connecting to
Cognitive Services

21. Enables you to power a question and answer
service from your semi-structured content

28. Channels
Bot Code
(Web App)
Bot
Connector
Azure Phase #1

43. Channels
Bot Code
(Web App)
Bot
Connector
QnA Maker
LUIS
Application Insights
Azure Phase #1

44. Channels
Bot Code
(Web App)
Bot
Connector
Azure Active
Directory
QnA Maker
LUIS
Cosmos Db
Other Azure Services
Application Insights
Azure Phase #2

45. Channels
Bot Code
(Web App)
Bot
Connector
Azure Active
Directory
QnA Maker
LUIS
Cosmos Db
Application Insights
AzureEnterprise
Systems
Phase #3
Other Azure Services

46. Cognitive Services
Azure CosmosDB
Website
Bot Service
Storage
SQL DB Spark/HDInsight
ADF
AML
Dynamics 365
ADL
Recommendations
Custom
Vision
Conversation
Designer
Bot Text
Translate Speech
LUIS Speaker
Vision Face
Litware Components

48. Most common
mistake?

49. Most common
cause of
Failure

50. DDD
https://blog.codinghorror.com/this-is-what-happens-when-you-let-developers-create-ui/
– Developer Driven Design

51. DDD
https://blog.codinghorror.com/this-is-what-happens-when-you-let-developers-create-ui/
– Developer Driven Design
Friends don't let friends
produce Developer UI.

52. Carefully consider if a
bot is the right choice
for a wizard

53. Tip: Bots still need UX & Designers

54. “I want to find a house”
- Said everybody else
-Said nobody, ever
Requirement: Build housing sales & rentals bot

55. Tip: Someone needs to talk to the users

56. “It’s a lovely day outside today. Do you
want to go for a hike, paddle a kayak, or
go to the beach, or something else?”

57. First impressions matter

58. First impressions matter

59. First impressions matter

60. Navigation Fail – the “stubborn bot”
TIP: provide a
global list of
keywords with
generic behaviour

61. First impressions matter

63. Navigation Fail – the “mysterious bot”
TIP: acknowledge immediately,
respond pro-actively

64. Navigation Fail – the “captain obvious bot”
TIP: only provide information that
will be useful to the user

65. Adaptive Cards
http://adaptivecards.io

66. Tip: Review endpoint utterances
(Built into LUIS – with active learning)

70. Factors that do not guarantee a bot's success
How “smart” the bot is
How much natural language the bot supports
Voice

71. Don’t try to build Siri
Don’t expect users to know how to use your bot
Guide them to a great experience
Natural Language interpretation is cool…
but keep it simple and use it wisely
Bots should solve the user’s problem better/easier/faster than any of the
alternative experiences
Tips for successful bots

78. Current Biology: https://www.cell.com/current-biology/abstract/S0960-9822(12)00575-1

79. https://www.dailymail.co.uk/sciencetech/article-3408826/Type-BRAIN-High-quality-portable-mind-monitor-lead-
breakthrough-human-machine-interaction.html

80. https://www.theverge.com/2017/4/19/15360798/facebook-brain-computer-interface-ai-ar-f8-2017

82. The future,
even just the predictable future
is astounding

84. Adam Stephensen
@adamstephensen
adam.stephensen@microsoft.com
Check out My Bot about Bots !
https://github.com/adamstephensen/my-bot-bot

113. Azure Bot service templates: https://docs.microsoft.com/en-us/bot-framework/azure-bot-service-templates
Bot builder samples: https://github.com/Microsoft/BotBuilder-Samples
My repo: https://github.com/Bec-Lyons/DevBot