Introduction to Exchange 2010


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Introduction to Exchange 2010

  1. 1. The Future of Communication (Microsoft Style!)<br />Nathan Winters – Exchange MVP<br />Lead Consultant – Dimension Data<br />
  2. 2. Agenda<br />Introduction<br />Exchange Background<br />Software + Services (BPOS)<br />Exchange 2010<br />Intro to OCS 2007 R2<br />Q&A<br />
  3. 3. Question: How Many Email Users Are There?<br />Answer: <br />According to a Radicati Group study from August 2008, there are about 1.3 billion email users worldwide. <br />That means more than one in every five persons on the earth use email. <br />The mailboxes commanded by these millions of users were estimated to number about 1.4 billion in 2006. <br />Corporate Users<br />The Radicati Group counted 516 million business email inboxes worldwide in 2007. <br />Disclaimer! Clearly all numbers are educated guesses. Still, they are probably more educated a guess than most of us can make! <br />
  4. 4. Question: How Many Emails Are Sent Every Day?<br />Answer: <br />Statistics, extrapolations and counting by Radicati Group from August 2008 estimate the number of emails sent per day (in 2008) to be around 210 billion. <br />210 billion messages per day means more than 2 million emails are sent every second. <br />About 75% to 90% of them are likely to be spam and viruses. <br />
  5. 5. First some history<br />
  6. 6. Email – A little history<br />1960’s Timesharing computers created the possibility of sending messages to other users of that one computer<br />1970’s Ray Tomlinson updated SNDMSG (a local email program for the TENEX OS) for the ARPANET by adding CPYNET. Told colleagues via “email”<br />John Vittal created MSG which was the first program to allow for replies to a message thus creating a conversational tool<br />1975 MS and MH – MS was created when the above MSG was ported to Unix, it was very slow and was rewritten by Bruce Borden and called Mail Handler or MH. It became the standard UNIX mail program<br />1977 – RFC 733 was updated to RFC 822 which first described domain names<br />1980’s SENDMAIL created and goes on to become most used SMTP server on the Internet<br />Late 1980’s – Early 1990’s MCI Mail, Compuserve, AOL and Delphi all connect their mail systems to the Internet<br />
  7. 7. The history of @<br />The Monks<br />In the Middle Ages, monks published, reproduced, kept and passed on vast amounts of data. <br />The monks&apos; translations and transcriptions were hard work. Texts were long and brevity a virtue. Authors abbreviated words as short — and common — as &quot;ad&quot;. &quot;ad&quot; is Latin for &quot;at&quot;. <br />From Monks to Merchants<br />In the 15th century, the &apos;@&apos; sign appeared again. Spanish merchants used it as an abbreviation of the weight measure &quot;arroba“.<br />During the Renaissance period, people started to use &apos;@&apos; in the more general sense of &quot;costs&quot;: &quot;1 email address @ $100&quot; means an email address costs USD 100. <br />From Merchants to Mail<br />With the advent of the Industrial Revolution, &apos;@&apos; was used in bookkeeping and that&apos;s why the inventors of email happily found it on their keyboards. <br />It was Ray Tomlinson who first added @ to separate host and user name<br />And Finally – A special code for @ was introduced to the Morse code in 2004. <br />
  8. 8. A brief history of Exchange #1<br />Exchange 4.0 released June 11th 1996<br />Replace MS Mail 3.5<br />X400 based client server mail system<br />Exchange 5.0 released May 23rd 1997<br />New Admin Console<br />SMTP integration! (With IMC)<br />Exchange Web Access<br />3 Clients<br />Outlook 8.01<br />Schedule+ 7.5<br />Exchange Client 5<br />
  9. 9. A brief history of Exchange #2<br />Exchange 5.5 released November 1998<br />First Enterprise edition up to 16TB DB<br />Enterprise edition also contains clustering<br />OWA now has calendar support<br />Outlook 8.03 replaced the other two clients<br />Exchange 2000 (v6) released November 29th 2000<br />First version integrated with Active Directory<br />Up to 4 node cluster (2 node active/active!)<br />Instant Messaging<br />Migration nightmare!<br />
  10. 10. A brief history of Exchange #3<br />Exchange 2003 (v6.5) release September 28th 2003<br />Included MIS (Exchange ActiveSync)<br />Snapshot backups<br />Much improved OWA<br />Cached Mode<br />RPC over HTTP<br />Standard edition now supports 75GB<br />IMF <br />Support ended April 14th 2009<br />Exchange Kodiak (v7)???<br />Never really happened<br />SQL Store??<br />Spam fighting<br />
  11. 11. A brief history of Exchange #4<br />Exchange 2007 released November 30th 2006<br />64 Bit<br />Replication Technology<br />PowerShell administration<br />No support for 5.5<br />OWA re-written<br />Transport Rules<br />Anywhere access (Autodiscover)<br />Unified Messaging <br />
  12. 12. The Market Place<br />
  13. 13. The Exchange Market<br />Exchange on-premise WW email market share<br />71% in developed countries; 40% in BRIC countries<br />Notes share continues to shrink except in BRIC<br />4% share in developed countries; 13% share in BRIC<br />Hosted email showing strong adoption<br />70% of WW Small Businesses (5-24 PCs) use hosted email <br />20-30% of WW Med Businesses (25-499 PCs) use hosted email<br />
  14. 14. The Exchange Market<br />Mobile Email<br />15% using mobile email now<br />23% using mobile email in 3 years<br />S+S<br />Gartner expect 20% of email seats to be SaaS by 2012<br />Msft – in 5 years 50% of Exchange mailboxes will be online<br />Radicati – The number of hosted Exchange seats will grow by 40% in the next 4 years<br />
  15. 15. S + S = The Future?<br />
  16. 16. SOFTWARE<br /><ul><li> Best of both worlds
  17. 17. User managed
  18. 18. Deployment choices</li></ul>SERVICES<br /><ul><li> Extending tools and platform to cloud
  19. 19. Experience across multiple devices
  20. 20. Existing software skills applied to the cloud</li></li></ul><li>Microsoft Online Services<br />Enterprise class software delivered via subscription services hosted by Microsoft and sold with partners<br />Microsoft Online Services --- Business Productivity Online Suite<br />
  21. 21. Standard and Dedicated Versions<br />Dedicated<br />Standard<br /><ul><li>Single customer per architecture
  22. 22. Businesses greater than 5,000 seats
  23. 23. Optimize for 20,000+
  24. 24. Customer needs most server features
  25. 25. Multiple customers, one architecture
  26. 26. Customer needs rapid deployment
  27. 27. No seat limit
  28. 28. Cost efficiency a key focus </li></li></ul><li>Exchange Online FeaturesService settings<br />EHS and Forefront protection<br />Create contacts that appear in the address book<br />Setup distribution lists<br />Make them private or public<br />Conference room management<br />Automatic booking<br />Delegated management<br />Safe Sender lists<br />Blocked Sender lists<br />
  29. 29. Microsoft Online Customer PortalSubscribing to services<br />Getting started with the Customer Portal<br /><br />Finding subscriptions to try and buy<br />Adding subscriptions to your shopping cart<br />Managing active subscriptions<br />
  30. 30. Microsoft Online Customer Portal<br /><br />
  31. 31. Domain ConfigurationGetting started with Exchange Online<br />Microsoft Online provides a startup domain<br />Add your own domains to the service<br />Authoritative vs. external relay domains<br />Verifying your domain<br />CNAME record<br />Enabling inbound messaging<br />MX record<br />Pick a default domain<br />
  32. 32. Manage User Accounts OnlineAdministration from anywhere<br />User creation<br />New user wizard<br />Bulk user import<br />User list views<br />Modify user properties<br />Password reset<br />Bulk edit<br />Alternate e-mail addresses<br />Deleting user accounts<br />
  33. 33. Microsoft Online Administration Center<br /><br />
  34. 34. Exchange Online User ExperienceInformation workers<br />Welcome Email<br />Change Password<br />Service Client<br />My Company Portal<br />Outlook, OWA and ActiveSync<br />SharePoint Online and Office Live Meeting<br />
  35. 35. Microsoft Online Company Portal<br /><br />
  36. 36. Coexistence & MigrationOverview<br />Use the existing active directory<br />To create Microsoft Online users<br />To manage Microsoft Online user properties<br />Mix on premise and Microsoft Online users<br />You control which users move to Microsoft Online <br />Users collaborative experience stays the same<br />Use Microsoft Online tools to migrate mailboxes<br />Control coexistence mail flow<br />Move mailboxes to Exchange Online<br />
  37. 37. Issues?<br />What about these:<br />Voicemail integration – Not yet but soon<br />Blackberry – MSFT hosted – via 3rd party<br />Compliance - EHS<br />Can you think of more????<br />So the key thing is to choose users carefully<br />
  38. 38. Who has done it<br />Coca Cola<br />Blockbuster<br />GlaxoSmithKline<br />Many More!<br />
  39. 39. BPOS Demo<br />
  40. 40. What’s Next??<br />
  41. 41. Outlook Live – Exchange Labs<br />Currently aimed at educational institutions -<br />Nearly 7 million mailboxes<br />Ability to have on premise and off premise mailboxes co-exist (Faculty and Students)<br />Pull mail from existing online accounts<br />
  42. 42. It is Exchange 14!<br />Yes that is right......<br />Outlook Live running up to 7 million mailboxes in production since 2007 is<br />Exchange 2010<br />
  43. 43. Exchange 2010<br />
  44. 44. Exchange 2010 - Prereqs<br />Server<br />Window Server 2008 +<br />No in place upgrades<br />Client<br />WM 5.0 and up supported<br />Outlook 2003 and up supported<br />AD<br />Forest 2003 Functional Level<br />AD 2003 SP2 in each site<br />Exchange<br />Exch 2003 SP2 only and up<br />Ideally E2007 SP2<br />ExOLEDB, WebDAV, CDOeX and store events all Gone<br />Prereqs<br />PowerShell v2<br />.Net 3.5<br />WinRM 2<br />
  45. 45. Exchange 2010 – x64<br />Yes; it is only x64!<br /> <br />Lab Environments – Leverage x64 virtualization platforms<br />Demo machines – Upgrade your machines!<br />Forest/Domain Preparation – Must use a 64bit server (get those DCs upgraded)<br />Management Tools – Use, x64 TS, Use RDP, deploy 64-bit Windows Vista or Windows 7 workstations, 4) leverage remote PowerShell<br />Data Import/Export – Leverage the 64-bit version of Exchange Server 2010 & 64-bit Outlook 2010 to perform PST import/export!<br />
  46. 46. End User<br />Simplify email triage<br />Conversation view<br />OWA enhanced<br />Note only gives access to PFs on 2010<br />IM in OWA<br />Text messaging through OWA<br />Multi browser support<br />Delegate access in OWACalendar Sharing in OWA<br />No more paging <br />
  47. 47. Manage Inbox Overload<br />Organize and Navigate with Ease Using Enhanced Conversation View and Filtering<br />Conversation View<br />Filtering<br />Ignore<br />
  48. 48. Collaborate Effectively<br />A Familiar and Rich Outlook Experience Across Clients, Devices and Platforms<br />Desktop<br />Web<br />Mobile<br />39<br />
  49. 49. Collaborate Effectively<br />Rich Mobile Messaging Experience with ‘Desktop Class’ Features and Functionality<br />Voice Mail Preview<br />Auto-Complete Cache<br />Conversation View<br />40<br />
  50. 50. Collaborate Effectively<br />One Location for E-Mail, Instant Messages, Text Messages with a Universal Inbox<br />Voice Telephony<br />Instant Messaging<br />SMS Text Messaging<br />41<br />
  51. 51. End User<br />UM<br />Voicemail - now has text preview<br />75% accurate currently - CPU intensive<br />Also can do Personal auto attendant<br />Can do find me<br />Can do if from x play y message<br />Many more languages - 12 for RTM inc Chinese<br />MP3 is the default format<br />Does MWI<br />Sends notification via SMS<br />UM Fax support gone<br />RMS protection of voice mail - user leaving message can mark private<br />
  52. 52. Enhance Voice Mail<br />Quickly Triage and Take Action on Messages with Voice Mail Preview<br />Audio Playback<br />Text Preview of Voice Mail<br />Contextual Contact Actions<br />43<br />
  53. 53. Enhance Voice Mail<br />Create Customized Voice Mail Menus with Personal Auto Attendant<br />Managing Auto Attendants<br />Defining a Personalized Voice Mail Menu<br />44<br />
  54. 54. End User<br />Exchange Control Panel<br />Now used for OWA options<br />Create distro lists<br />Used as UI for legal discovery<br />Message tracking UI<br />Role assignment<br />Phone MGMT<br />Group MGMT<br />Focus on Mobile<br />New client<br />First to be upgradable<br />
  55. 55. Simplify Administration<br />Empower Specialist Users to Perform Specific Tasks with Role-based Administration<br />Compliance Officer<br />Help Desk Staff<br />Human Resources<br />Conduct Mailbox Searches for Legal Discovery<br />Update Employee Info in Company Directory<br />Manage Mailbox Quotas <br />46<br />
  56. 56. Simplify Administration<br />Lower Support Costs Through New User Self-Service Options<br />Track the status of sent messages<br />Create and manage distribution groups<br />47<br />
  57. 57. End User<br />Mail Tips<br />Prevent accidents<br />Have you included 3000 users<br />Is you mail too large<br />Is your mail sent to someone out of office<br />Is you mail sent to a moderated group<br />Do you have permission to send to distro group<br />Is you mail marked with RMS and have you accidentally included external recipients<br />Works as part of OAB<br />
  58. 58. Manage Inbox Overload<br />Help Reduce Unnecessary and Undeliverable E-Mail Through New Sender MailTips<br />Remove Extra Steps and E-Mail<br />Limit Accidental E-Mail<br />Reduce Non-Delivery Reports<br />49<br />
  59. 59. Architecture<br />Client access<br />HA now much improved/on off site<br />Active Manager<br />Definitive source of info about what server has active db<br />RPC access all through MOMT<br />This really helps failover as clients don&apos;t really even notice loss of service as still connected to CAS<br />
  60. 60. Architecture<br />
  61. 61. Architecture<br />
  62. 62. Architecture<br />Client access<br />Federated sharing<br />Cross org and also on/off premise<br />Federation gateway hosted by MSFT<br />Doesn&apos;t require dir sync (E14 and O14)<br />Share side by side view of calendar<br />Free/Busy<br />Contacts<br />Integrates with Live Calendar<br />Calendaring data more consistent<br />
  63. 63. Collaborate Effectively<br />Ease Collaboration by Federating Calendar Details with External Business Partners<br />54<br />
  64. 64. Architecture<br />Mailbox<br />IO reduction over E12 50%<br />Exchange did many small random IOs work has been done to make this more sequential - used to be limited by capacity etc<br />Page level correction of data base corruption due to disk faults<br />This is useful also to prevent reseeds.<br />Exchange can analyse changed pages and then resync them<br />Aim for no more use of RAID - one disk one DB - Only if 3+ copies in DAG<br />Online Mailbox move<br />Support 10GB mailboxes<br />Streaming backups are gone<br />
  65. 65. Deliver Deployment Flexibility<br />Greater Range of Storage Options Through Performance Enhancements<br />Direct Attached w/ SATA Disks<br />Storage Area Network (SAN)<br />Direct Attached w/ SAS Disks<br />JBOD SATA(RAID-less)<br />70% reduction in IOPS<br />Smoother IO patterns<br />Resilience against corruption<br />56<br />
  66. 66. Enable Continuous Availability <br />Limit User Disruption During Mailbox Moves and Maintenance<br />E-Mail Client<br />Users remain online while their mailboxes are moved between servers<br /><ul><li>Sending messages
  67. 67. Receiving messages
  68. 68. Accessing entire mailbox</li></ul>Administrators can perform migration and maintenance during regular hours<br />Client Access Server<br />Mailbox Server 1<br />Mailbox Server 2<br />57<br />
  69. 69. Architecture<br />Mailbox<br />Database level failover<br />2-16 copies of data<br />Incremental reseed<br />30 sec failover per DB<br />Management through exchange not clustering<br />Other roles allowed on the cluster - 2 node full HA but needs hardware NLB<br />Continuous replication<br />SCC is no more!<br />No more shared storage<br />SGs no longer exist<br />DAG created anytime not preinstalled<br />Still Need Enterprise edition<br />Built in Mail Archive<br />
  70. 70. Enable Continuous Availability<br />Simplified Mailbox High Availability and Disaster Recovery with New Unified Platform<br />New York<br />San Jose<br />Mailbox Server<br />Mailbox Server<br />Mailbox Server<br />Replicate databases to remote datacenter<br />DB1<br />DB1<br />DB1<br />Recover quickly from disk and database failures<br />DB2<br />DB2<br />DB2<br />DB3<br />DB3<br />DB3<br />DB4<br />DB4<br />DB4<br />DB5<br />DB5<br />DB5<br />Evolution of Continuous Replication technology<br />Easier than traditional clustering to deploy and manage<br />Allows each database to have 16 replicated copies<br />Provides full redundancy of Exchange roles on as few as two servers<br />Capabilities of CCR and SCR combined into one platform<br />59<br />
  71. 71. E-mail Archiving<br />Better Manage Mail in a Central Archive While Maintaining a Familiar User Experience<br />Drag and drop PSTs directly into the archive….<br />…apply a retention policy….<br />…or set folders to archive automatically…<br />60<br />
  72. 72. Architecture<br />Transport<br />HA improvements - redundancy (shadow copies) kept whilst message in transit<br />Works by using smtp extensions for limited overhead<br />Dumpster improved so once mail replicated to all copies it is removed from dumpster<br />Security<br />Disposable email addresses<br />Automatic mail processing based on rights management<br />Message tracking<br />Works across different organisations - web services<br />Mobility<br />Block lists for types of devices<br />Send SMS through the phone<br />New client<br />First to be upgradable<br />
  73. 73. Enable Continuous Availability<br />Guard Against Lost E-Mail Due to Hardware Failures with Improved Transport Resiliency <br />Mailbox <br />Server <br />X<br />EdgeTransport<br />Servers keep “shadow copies” of items until they are delivered to the next hop<br />Also helps simplify Hub and Edge Transport Server upgrades and maintenance<br />HubTransport <br />Edge Transport<br />62<br />
  74. 74. Protect Communications<br />Safeguard Sensitive Information with Integrated Information Leakage Protection Capabilities <br />63<br />
  75. 75. Protect Communications<br />Automatically Protect E-Mail with Centralized Rights Management Rules<br />Automate RMS Policies Based on Sender and Recipient Attributes<br />Apply RMS polices through Transport Rules<br />64<br />
  76. 76. Admin<br />
  77. 77. Flexible and Reliable<br />Provide the flexibility needed to operate a scalable, high performing, and easy to administer messaging infrastructure<br />Delivered in Exchange Server 2007<br />Improved installation and deployment experience<br />High Availability through Continuous Replication<br />Simplified management console and command line shell<br />Building on these Investments in Exchange Server 2010<br />Choice of solution delivery with addition of hosted service<br />Single platform for High Availability and Disaster Recovery<br />Role-based administration and user self-service<br />66<br />
  78. 78. Anywhere Access<br />Help manage communication overload by offering an easy to navigate, universal inbox with advanced messaging features<br />Delivered in Exchange Server 2007<br />Outlook experience on the web, phone, and mobile device<br />Single inbox for voice mail, e-mail, and more<br />Increased productivity with improved calendar experience<br />Building on these Investments in Exchange Server 2010<br />Easier Inbox navigation with updated conversation view<br />Enhanced voice mail with text preview<br />Share free/busy calendar details with external partners<br />67<br />
  79. 79. Protection and Compliance<br />Achieve increased IT governance compliance with advanced tools to protect communications and manage the infrastructure<br />Delivered in Exchange Server 2007<br />On-premises and hosted protection from virus and spam<br />Compliance to corporate and government regulations<br />Mobile device security and management policies<br />Building on these Investments in Exchange Server 2010<br />E-mail archiving and more powerful retention policies<br />New Transport Rules for automated protection of e-mail<br />Powerful multi-mailbox search UI for eDiscovery<br />68<br />
  80. 80. Introduction to OCS 2007 R2<br />
  81. 81. Messaging<br />E-mail<br />Calendaring<br />Unified Messaging<br />Communications <br />Instant Messaging<br />Conferencing<br />Enterprise Voice<br />Microsoft Unified Communications<br />Identity & presence<br />
  82. 82. OCS 2007 R2 Architecture<br />UC endpoints<br />Public IM Clouds<br />ArchivingServer<br />DMZ<br />WindowsLive<br />AOL<br />OCS 2007 R2 Pool<br />Data<br />Audio/Video<br />Yahoo<br />Workloads:<br /><ul><li>IM/Presence
  83. 83. Conferencing
  84. 84. Voice
  85. 85. UCAS Applications
  86. 86. Apps sharing
  87. 87. Web Components</li></ul>SIP<br />Active Directory<br />Remote<br />Users<br />Backend<br />SQL server<br />Front-End <br />Server(s)<br />Edge<br />Servers<br />CommunicatorWeb Access<br />Advanced<br />Media GW<br />Group Chat<br />Exchange<br />2007 Server UM<br />Federated<br />Businesses<br />(Mediation<br />Server)<br />Voicemail<br />Monitoring Server<br />PSTN<br />
  88. 88. Key Concepts<br />Presence<br />Different Groups<br />Automation<br />Custom Presence<br />Instant Messaging<br />Escalation to other media<br />Voice<br />LiveMeeting<br />Transfer Call<br />Outlook & OWA Integration<br />Exchange Unified Messaging<br />Communicator Web Access<br />
  89. 89. Key Concepts<br />LiveMeeting<br />Dial in conferencing<br />Access from the Web<br />Communicator Mobile v3<br />Response Group<br />Attendant Console<br />Delegation (Boss/Admin)<br />Group Chat<br />Desktop Sharing<br />
  90. 90. Our Demo Environment<br />
  91. 91. Clients and Devices for OCS 2007 R2<br />Office Communicator 2007 <br />Office Live Meeting 2007 client<br />Conferencing Add-in for Microsoft Office Outlook<br />RoundTable<br />Office Communicator Web Access<br />Office Communicator Mobile<br />Office Communicator phone experience<br />PC peripheral devices<br />
  92. 92. UM Overview Problems Being Addressed<br />Voice and e-mail exist as separate inboxes hosted on separate servers accessed through the desktop for e-mail and the phone for voicemail<br />Fax messages come to stand-alone fax machines and require personnel to monitor<br />Users and administrators have to manage their communications from multiple locations with multiple sets of tools<br />
  93. 93. Demo<br />
  94. 94. DelegationKey features<br />Inbound & Outbound Calls<br />Multiple delegate support<br />Multiple executive support<br />SimRing exec and delegates or delegates only<br />Configurable through Communicator by Executives<br />Delegates must use Attendant<br />78<br />
  95. 95. Communicator Attendant Call management application for team assistants <br />Team assistants and front-desk receptionists using presence to manage conversations and provide fast, efficient service to callers<br />
  96. 96. Communicator Mobile<br />NEW: Single Number Reach<br />Performance improvements <br />Mobile presence state<br />Usability enhancements<br />NEW: Communicator Mobile for Java<br />Nokia (S40), Motorola RAZR (v3XX)<br />
  97. 97. The Unified Mobile Device<br />Currently have a minimum of two numbers<br />Work Extension<br />Work Mobile<br />Personal Mobile<br />x,y,z<br />Can Simultaneous Ring Auto Forward<br />Set through MOC and CoMo<br />Unifying the Experience<br />What about the other way around:<br />Dialling out from your mobile..?<br />
  98. 98. Single Number Reach<br />Provide single number for business communication<br />Mobile devices are an extension of yourcompany identity <br />Incoming calls to work number are routed to mobile device<br />Outbound calls from phone use work number identity<br />One voice mailbox for all work-related communication<br />Maintain enterprise relationship with value chain participates even if key employee departs<br />
  99. 99. Single Number Reach <br />Scenario: Alex calling Ben<br />Ben<br />Alex<br />PSTN<br />Mobile Operator<br />Internet<br />OCS 2007 R2<br />Alex select Call via Work (signal goes trough the cellular network data channel)<br />Alex and Ben both receive call back from OCS (signal goes through cellular network voice channel+ PSTN)<br />
  100. 100. Communicator Web AccessHTML-based IM, presence, & desktop sharing<br />Use a web-based version of Office Communicator to find people, see their presence, IM with them, desktop share, or start an audio conference<br />
  101. 101. Cross Platform Desktop SharingCommunicator based sharing of desktop programs<br />Collaborating users can share their desktop programs across different platforms<br />* Communicator Web Access<br />
  102. 102. Group ChatPersistent topic based conversations<br />Teams can collaborate with each other by participating in topic based discussions that persist over time<br />
  103. 103. Response GroupUser configurable call treatment, queuing & routing<br />Teams can set up a call workflow to answer incoming calls , route to a queue and deliver to an available team member to respond to the inquiry <br />Key Features<br />IVR , Speech Recognition and Text-to-Speech Call Treatment<br />User-configured routing rules<br />Serial, parallel, longest Idle & round robin routing<br />Call Queuing with Music on Hold<br />Agent presence aggregation<br />Call context on inbound calls<br />
  104. 104. Save conferencing costs by setting up an on-premise audio-conferencing bridge for both internal and external users<br />Dial-In ConferencingOn premise audio conferencing bridge<br />Key Features<br />Supports VoIP and/or PSTN dial-in <br />Conferencing Attendant <br />Scheduled or reservationless conference<br />
  105. 105. Demo<br />
  106. 106. Streamline CommunicationsIntuitive experience for end users to manage their communications<br />Empower your workers with software-powered voice<br />Find & communicate with the right person, right now<br />Rich, flexible, integrated conferencing solutions<br />Click-to-communicate from where you work<br />Anywhere access on any device<br />
  107. 107. Operational Flexibility & ControlProvide the choices users want with the control you need<br />Reduce costs while expanding options<br />Ensure compliance and security<br />Centralize provisioning <br />Simplify management<br />Provision devices that meet user needs<br />Reduce costs while expanding options<br />Ensure compliance and security<br />Centralize provisioning <br />Simplify management<br />Provision devices that meet user needs<br />
  108. 108. Extensible Communications PlatformBuild on a platform that works with what you have today<br />Extend your existing telephony infrastructure<br />Build communications into any business solution<br />Quickly develop solutions with well-known tools<br />Deliver more secure communication solutions<br />
  109. 109. Q & A<br />Contact Details<br />Nathan Winters – Lead Consultant – Dimension Data – Exchange MVP<br /><br /><br />